JibJab has a rating of 4.45 stars from 12,932 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.
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EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.
I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.
EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.
Tip for consumers:
Jib Jab has integrity and superior customer service!
Products used:
Entertaining customizable eCards
Erin and Taylar on JibJab worked together to quickly and efficiently resolve my problem of using two different emails and having two different JibJab accounts. I feel confident in their handling of customers.
Katherine Wallin
Had my account with job jab for a few years, I have no use for it lately and had to cancel my subscription, customer support was very helpful with this. Jib jab is a great app and I will be subscribing again sometime in the future, I'd recommend this app to family and friends.
Unable to even cancel this due to the website being down. Please cancel my subscription and reimburse. I have not used this service in years, and I have tried multiple times to cancel.
I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.
Love the ease of using Jabber... and super fast too. Only thing that takes me a while is - finding photos to use and crop... and picking a video to use... but uploading photos and 'follow the yellow brick road' instructions are great!
I sent them out far and wide... quick refund i needed too.
Thanks
My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!
This company has great customer service. I had a question and they got back to me within 24 hours and solved it immediately. Best customer service ever. I would high recommend JibJab.
The website is easy and quick to navigate; also fun to use and send to others.
Customer service is efficient and helpful.
I have had job jab for a long time. My grandkids wanted to make veidos everytime they came over and we had so much fun! I hate that I cant do it anymore as I now only have a phone and dont know to make them off it. Thank you for always helping when I needed it
I really appreciated the quick and positive result when I contacted customer support! Left me with a positive impression of their business operation.
Their unscrupulous untimely unwarranted unsolicited extension of a contract year in year out without any correspondence They keep charging you in charging you without any input from you terrible business practices very shameful
Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!
Jib jab is great I wanted to purchase for a month not realizing I had to purchase for the whole year. Sent an email and within 30 mins they replied to my email and refunded me.
I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.
Products used:
Jib jab
Exceptional service given without any dispute or emails back & forth. Very pleased with the great service & prompt reply
Products used:
Videos
I created and paid for a duplicate account with a different email by accident. They promptly responded and corrected the request with professionalism. Customer service can make or break your longevity and use of a service. Because of that experience, and the awesome collection of video and gifs they offer, I will support this great app.
The customer service gave me a great response time and resolved my problem to my satisfaction. Awesome Customer service
Очень веселое приложение! С его помощью я порадовал своих родных и близких! Администрации спасибо за быстрое решение небольшой проблемы, возникшей с оплатой за пользование. Спасибо большое, что вы есть!
Responded quickly to solve my situation
Appreciate y'all
Thanks
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JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.