Detailed Rating Summary
Thought I was getting one free funny for my boyfriends birthday ended up with a years subscription for $18 that was not the plan. Have taken it up with PayPal
I subscribed with JibJab many years ago, and I've had nothing but good things to say about it to everyone. It's a fun site. However, times have changed and I just can't afford to subscribe every month, so unfortunately, I had to cancel my subscription. Hopefully things will change, and I can again subscribe and enjoy the website.
I could no longer
Afford my App. Subscriptions. Jib jab had no problem helping me. They even refunded me for the latest charge. I was a Regional Coach for American Greetings and one of my main training areas was Customer Services. If you don't have that you'll loose your customers. Keep up the good work!
I was charged a renewal subscription fee. I didn't realize I had an automatic payment plan. I emailed JibJab, received a prompt response, and within 24 hours received a reimbursement. I received THREE emails that were extremely positive and kind. What amazing customer service!!! Wow! Thank you so much, JibJab!!!
I decided to cancel my subscription and when I asked for a refund I was pleasantly surprised and how quickly the response came and how quickly the refund came once I provided the proper information to the JibJab team!! I could not be happier with the results and the turn around time!!!
I want first say I love JibJab and I was one of the first people to jumb on the JIBJAB trian. Why don't you folks make more new great stuff. Political satire was one reason that you folks were put on the may and the world came to know of you. It would have been a fun for this year USA Election 2016 to make policain satire ad we all could use little JIBJAB fun to make everyone laugh when all we really wanted to do is cry inside for what happening in USA for now. I LOVE JIBJAB but please get back to being much more creative like what made you great! (Fun Satire) We the people want laugh again only JIBJAB can do!
I had an accident on my account through Amazon and JibJab, I was contacted back in a few hours and my issue was solved in minutes. Very pleased with the customer service. I will most definitely keep their App on my phone for future use. Again thank you.