Detailed Rating Summary
My hubby & I were sad not to see our youngest granddaughter on her 4th birthday, so we decided to send a fun card with us as the characters. She loved it especially because Pa ended up doing the ladies parts & Nanny was the skinny male character. We shared it with our 7 other grandchildren who thought it was hilarious.
I received a prompt response to my issue. Although it was stated that I may not hear from JibJab for a couple of days, I was immediately emailed with a suggestion and my problem was resolved. I was unable to play the samples with sound. The suggestion was to change my search engine to Google Chrome and it worked. Thank you very much JibJab staff.
I tried to reinstate my membership last saturday and it did not work. They did however take my $18 dollars as it came out of my credit card. Unfortunately, the person's birthday was that day so we couldn't send a card. I emailed customer service and they said "we'd be back to you in 2-3 days" really??? that is despicable. So I cancelled the membership
Jib Jab has fun and easy to use personalized emails. It's a bit annoying to not know how much things will cost until you get to the end of the customization process. And also annoying to be forced into an auto-renewal subscription. It's easy to cancel but would be better if it were just a purchase and not an automatically renewing subscription that you then have to go cancel before you forget.
I joined to send my sister a card for her birthday. She lives in Calif and I in Mass. so we don't get to see each other very often. Being able to schedule delivery of the card was perfect. She called me as soon as she opened it and said it made her day! We both laughed so hard we got an ab workout.
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