• Jerseys-onlinestore

Jerseys-onlinestore

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Overview

Jerseys-onlinestore has a rating of 1.87 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jerseys-onlinestore most frequently mention customer service, credit card, and tracking number problems. Jerseys-onlinestore ranks 186th among Jersey sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
12
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service person was the most unprofessional person I have ever dealt with.
  • I called my credit card company to see if I was charged and I was but for a higher amount.
How would you rate Jerseys-onlinestore?
Top Positive Review

“Site is fine, been using it since 2018”

Jamie D.
12/13/23

I see alot of people $#*!ing about customer service. They are infact in China and there is a language barrier, maybe if you white mother $#*!ers didn't expect everyone to speak English and lick your $#*!s clean for you, you'd realize inflection and context differ from culture to culture. ANYWAY, this is the only place I order my jerseys and hoodies from. Every jersey has had the authentic tags on them as they do when I've ordered from the league shops. Tracking can take a while as they use China Post. I've gotten every piece I've ordered except 1 within 2 and a half weeks and I've lived in 2 different states. The last hoodie I ordered was a New York Rangers Mark Messier hoodie which took a month. If you pay thru pay pal they will investigate, not only did I recieve my hoodie but I was given a full refund for the delay. All logos are stitched not glued. I saw someone $#*!ing about that, why would you want it glued when that $#*! peels off. I have ordered a total of 12 pieces from this site and they are the exact same thing you find in the NFL,MLB,NBA, and NHL shops just cheaper and before the tax mark ups. The problem alot of you are having is you're expecting speedy delivery and blaming customer service on people who's second language is English assuming because they aren't white or english speaking that they're being rude. The site is fine if you'd like to shell out 300$ on a jersey to get it in a week go ahead. But I've been using this site since 2018 and have only ever had 1 issue

Top Critical Review

“Stay away, do NOT purchase! Buyer Beware!”

Lahjer V.
12/14/23

It took over a month to receive my jersies. The jersies are NOT genuine. A mens large fit like a nightgown as they "make" their own jersies. Save your money! Asked for a partial refund to get the jersies hemmed and all "Dana" says is how bout a free gift with your next order. There will NOT be a next order and I hope everyone stays away from this worthless online scam of a store. In the picture attached, the white jersey is what I received. Half of it is mesh the other half isn't. They sewed pieces of fabric together to make the jersey. Look how long it is compared to the genuine green Nike one I have that is an actual mens large. Do yourself a favor and do NOT order from them.

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) credit card company (3) refund (12)
Thumbnail of user lahjerv
1 review
0 helpful votes
December 14th, 2023

It took over a month to receive my jersies. The jersies are NOT genuine. A mens large fit like a nightgown as they "make" their own jersies. Save your money! Asked for a partial refund to get the jersies hemmed and all "Dana" says is how bout a free gift with your next order. There will NOT be a next order and I hope everyone stays away from this worthless online scam of a store. In the picture attached, the white jersey is what I received. Half of it is mesh the other half isn't. They sewed pieces of fabric together to make the jersey. Look how long it is compared to the genuine green Nike one I have that is an actual mens large. Do yourself a favor and do NOT order from them.

Thumbnail of user leeb1038
1 review
3 helpful votes
May 25th, 2023
Verified purchase

Bought a Newcastle United shirt for my daughter, for Christmas. It looks totally genuine, that is until you compare it with one from the official Newcastle United store. The differences are phenomenal when you look closely. Plus the sponsor logos are peeling off, as is the personalised name and number we had applied after purchase. The material is totally different to the genuine shirt too. Don't buy from these people. It's worth the extra to buy the original shirt.

Products used:
Football shirt

Value
Shipping
Quality
Thumbnail of user jamiea.d.86
1 review
0 helpful votes
December 13th, 2023

I see alot of people $#*!ing about customer service. They are infact in China and there is a language barrier, maybe if you white mother $#*!ers didn't expect everyone to speak English and lick your $#*!s clean for you, you'd realize inflection and context differ from culture to culture. ANYWAY, this is the only place I order my jerseys and hoodies from. Every jersey has had the authentic tags on them as they do when I've ordered from the league shops. Tracking can take a while as they use China Post. I've gotten every piece I've ordered except 1 within 2 and a half weeks and I've lived in 2 different states. The last hoodie I ordered was a New York Rangers Mark Messier hoodie which took a month. If you pay thru pay pal they will investigate, not only did I recieve my hoodie but I was given a full refund for the delay. All logos are stitched not glued. I saw someone $#*!ing about that, why would you want it glued when that $#*! peels off. I have ordered a total of 12 pieces from this site and they are the exact same thing you find in the NFL,MLB,NBA, and NHL shops just cheaper and before the tax mark ups. The problem alot of you are having is you're expecting speedy delivery and blaming customer service on people who's second language is English assuming because they aren't white or english speaking that they're being rude. The site is fine if you'd like to shell out 300$ on a jersey to get it in a week go ahead. But I've been using this site since 2018 and have only ever had 1 issue

Tip for consumers:
The language barrier

Products used:
Hockey, baseball jerseys, hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindym1400
1 review
3 helpful votes
January 18th, 2022

It took forever to arrive with the continued excuse of Due to the British Columbia fires... When it did arrive it was fake. The jersey has no NBA tags, and everything is embroidered not stamped. Money wasted.

Service
Value
Shipping
Quality
Thumbnail of user pauln1051
1 review
1 helpful vote
July 15th, 2022

I knew that I was buying a fake top but the quality is still poor. Letters falling off the shirt as soon as I took it out the bag! Had better from dhgate.com

Thumbnail of user roba304
1 review
2 helpful votes
February 19th, 2023

Stopped answering emails about shipping. DO NOT BUY! Total Scam! Took my money and stopped answering emails. Garbage company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user leec646
1 review
1 helpful vote
December 30th, 2022

Sent the wrong jersey and would only refund $20.00 of a $70.00. Our credit card gave a full refund. Run away from this company.

Tip for consumers:
Should have researched their reputation.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyn84
1 review
5 helpful votes
June 8th, 2019

I was fooled when the website said the store was in Portland. Item is made of light cheap material, loose strings, extra color spots, plastic "authentic" MLB and Majestic tags. You will get what you paid for... a cheap knock-off. I hope it will last me a couple of cleanings...

Thumbnail of user colink95
1 review
0 helpful votes
August 8th, 2022

Never buy off this website. They scammed me $62 and I never received my jersey. They will stop answering to your emails once you call them out for not delivering a product. Please save yourself and do not buy

Tip for consumers:
NEVER USE THIS WEBSITE EVER

Products used:
jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm2101
1 review
2 helpful votes
April 18th, 2021

They are now using fanatics page and they are not associated. I reported them myself to Fanatics. Unacceptable.

Thumbnail of user stevek7
1 review
11 helpful votes
December 9th, 2010

I wrote a bad review of this website about a week ago because they processed a payment but never responded to emails, their phone number did not work, and would not provide any shipping info or order status. Therefore, we canceled the paypal payment in order to avoid being ripped off. Well, they finally did provide a USPS tracking number for the item (a jersey) coming from China and told us to either refuse the shipment if we didn't want it or re-process the payment if we did want it. I am happy to report that the item arrived yesterday just as ordered and do plan to pay them. I retract my statement about being a scam site (as far as I can tell now), but do think they need to drastically improve their level of customer service. They really did present the image of being a company that takes your money without shipping the goods. I hope others have the good fortune of getting what they ordered too.
Steve

Thumbnail of user saintsf
1 review
5 helpful votes
October 1st, 2020

I ordered 2 N. O. Saints jerseys for me & my son because they were cheap. I can't afford the ones in the mall. Finally got them. Everybody knows the Saints colors are black & gold. These were black & brown. Dude, I'm talking Cleveland browns brown. I complained on their site & never received a reply. The address's listed are fake. The display on their site shows the correct colors, but the ones I got were just made wrong. I'm gonna wear it Sunday to the Saints party with a sign "made in china & I saved a bunch".

Thumbnail of user heatherh1289
1 review
2 helpful votes
January 18th, 2022

Scammers took my money... of course... BUT its been over a Month and still NOTHING... do NOT buy from them...

Thumbnail of user zacharym76
1 review
1 helpful vote
January 6th, 2019

I guess you could say I received my products but they were nothing like what was advertised on the site and one was so badly damaged it can not be worn. I contacted "Art" and he was extremely rude and told me pretty much tough luck all sales are final view the terms and conditions. I will be reporting this website as fraud and following up with my credit card company.

Tip for consumers:
Do not use it!

Products used:
None of them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user unhappyd4
2 reviews
1 helpful vote
January 29th, 2020

This is a total scam! The "admininistration" Tina, has no clue about honesty and customer service. They will take your money and never give you your product. Stay away from this company at all costs!

Thumbnail of user amya248
1 review
2 helpful votes
May 9th, 2019

Terrible customer service, DO NOT BUY from this company.
I rec'd the wrong item after waiting 4 weeks, no customer service number or email so sent fb message and barely rec'd a response. Still no refund or correct product.

Thumbnail of user dc618
1 review
3 helpful votes
January 4th, 2020

I ordered a women's small jersey but received a small kids jersey. Tried on several occasions to remedy the situation it they make you think that it's you're problem for their error.

DO NOT ORDER from these scam artists. This is the sorry response I received.

"Thank you for your message, we have checked with shipping dept, surely our size is correct, maybe you ordered wrong size, as you know our jersey is at a bargain price, and now shipping fee is very expensive, if you don't want it, you can try to sell to others or give your friends who can wear it, if you would like to reorder bigger size, we can apply some discount in your next order, thanks for your understanding"

Thumbnail of user markm3860
1 review
0 helpful votes
January 6th, 2022

DO NOT DO BUSINESS WITH THIS COMPANY! BEWARE-FRAUD. Ordered a jersey 23 days ago, still have not received it. Cant get a refund or speak to anyone. Can only contact them by email. Did a BBB case on them to get my money back

Thumbnail of user jennys242
1 review
0 helpful votes
October 15th, 2019

Ordered my jersey over a month ago. Tried to log in to their site to track it and it won't recognize my login. Contacted them and they said it is being processed and I will receive a tracking number shortly. Has been over three weeks and still no update. I asked for a refund since obviously they can't complete the order and they said no refunds. DO NOT ORDER FROM HERE!

Thumbnail of user donv103
0 reviews
2 helpful votes
January 1st, 2022
Verified purchase

Jerseys took a little longer then expected so I reached out via email and was contacted immediately by Dana. Dana checked into my order, got back to me right away with updates. I will definitely be ordering from them again!

Tip for consumers:
Great customer service through email!

Products used:
2 jerseys and 1 patch

Thumbnail of user jd743
1 review
4 helpful votes
May 21st, 2020

Okay first things first, yes I received my jersey. I ordered it in January and only just received it yesterday (May). That doesn't bother me so much as I understand there is a huge global delay with the current pandemic. The only reason I give it 4 stars is because my tracking number did not work which is when I started thinking it was a scam. Please fix that. Anyway, I am planning to buy another jersey from these guys as it is quite good quality. Thanks

Thumbnail of user happyt17
1 review
0 helpful votes
October 10th, 2019

Hey all you guys hating my took a while but it's a great jersey just know your size I wear an L shirt so I got an XL and it fits amazing

Thumbnail of user ca328
1 review
1 helpful vote
September 19th, 2022

Looks like my experience was similar to others - horrible. I wish I reviewed the reviews for Custom Throwback Jerseys before ordering from them.

Like many others, what I thought I ordered was not what arrived, and when I tried on several occasions (phone and email) to remedy the situation they never replied.

I took the logical next steps and reported the situation to my credit company. It was only after that they reached out asking "wft?", to which my cc said to not engage.

Now they are able to reach out to me constantly (wow, so their email does work!) but with this (one example of many):
"Your bank has already refunded your payment so the jersey does not belong to you anymore.
You now have to return our jersey to the address we provided you ASAP.
If you do not provide tracking info by this Friday, we will begin legal proceedings against you.
CTJ"
AND
"At this point who cares what your issue(s) is... JUST RETURN OUR JERSEY"

Tip for consumers:
DO NOT BUY FROM Custom Throwback Jerseys

Thumbnail of user jackiiv
1 review
10 helpful votes
September 1st, 2017

My credit card payment would not process. I reached out to them via email, the only way to contact them. No phone number available. They responded by asking me to send them payment via Western Union. Sounds fishy! Not doing it! Be Careful!

Thumbnail of user narend2
1 review
0 helpful votes
October 15th, 2019

My son bought some jersey's for himself and his cousins. We ordered Vince Carter jersey's and were sent Leonard jerseys, so we returned it. Its been over 5 months and they will not reply to our email or refund our money.
Stay away from these crooks.

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