Jeffree Star Cosmetics

I've had placed an order in mid December and it has been over 15 days and it hasn't shipped, I had contacted customer service twice and barely any answers. I did contacted them again today and they are all on vacation and will get back to me next week. What a joke! I want my money back.

I buyed some products on november 30 in 2021, and it has been passed many weeks and I never received anything. Customer service didn't refund my money back. They only respond with automaited responses all the time they respond the same and never check any issue about customer honestly.

I bought 2 supreme gloss lipsticks and an eyeshadow. The glosses were nothing like the colours in the pictures. They were meant to be a mauve pink. They are a brown colour. The eyeshadow is a nice colour but the colour isn't very pigmented, I've got £1.50 eyeshadow that are more pigmented. There's too much packaging on the eyeshadow. The box and plastic are big and the eyeshadow is tiny.

Tried to cancel order as soon as I placed it, they wouldnt honor it. Sent multiple emails and online chat requests. They got back to me 2 days later, had condescending attitude in the emails, said it had already shipped, that I should note ther customer service hours, and that I could send it back and pay shipping. They basically do it on purpose to deter you from cancelling the order.

I had got his blue blood pallet as a gift. His pallet broke me out, gives me a rash each time I use it. I have never in my life broke out from makeup. I been doing makeup for years. This is ridiculous. I love the pallet it's very pretty. However I should not be getting a rash.

I did like his eye shadow, the lip stick is dry and flaky I have my own proof. The high lighter ice cold is great but his formula is not consistent at all. The princess cut is hard as a ROCK. You have to scrape it with your nail to get any pigment. His service is horrible rude and disrespectful. I regret even ordering off his site if ever do again, will go to beauty lish

Missing items in my order and contacted customer service. They asked me to send picture of my order with receipt. When all was and said and done they said the delivery weight was correct for all the items and if I think package was tampered with I have to take it with the delivery service... Package was sealed well and did not look tampered with. I'm the one who got cheated. It was packed with a whole lot of tissue paper and I lost my money on 2 items they refuse to send me and made me look like I'm trying to scam them. Disappointed because I never had a problem with them before and there products not cheap. Won't order anymore from this company.

Warning warning warning do not waste money on mystery boxes. Watch the YouTuber open up a $6 box quite a few $6 boxes and she got the cremated palate in one another bigger pallet and another one and along with couple highlighters and a couple lipsticks so I thought well that ain't bad I'll go ahead and get one so I got a $6 one and then I got a $12 one thinking it would be better wrong wrong wrong this is what I got this is both the 12 and a $6 mystery box pictures below. I got a small pallet and a makeup bag I could just bought the cremated palette that I really bought mystery boxes for and maybe a couple extra things that he was given or even another big pallet that he could have gave or something I in the mystery box. What he did was knew that she was a YouTuber and sent her out these massive boxes just to make it look good so we'll go purchase them and we'll get absolutely s*** I'm going to keep my hatd earn money and never do this again

Did the BOGO pallate purchase. They only sent one shadow pallete and customer service refused to refund me OR send the pallate I did not receive. Even after sending verification photos. NOT WORTH IT. $85 wasted after shipping. Ordered on 6/5/21. Package was received on 6/24/21. Horrible experience!

I preferred cosmetics over a month ago, and my product still hasn't shipped. Emailed customer service to cancel my order and get a refund, they said they couldn't give me a refund. A few days later I get an email saying they are refunding me and then called me "a fraud"! I will never order from them again. They deserve 0 out of 5 stars!

I never received my package from jeffree star cosmetics and instead of dealing with it, the customer service Is just ignoring all my messages. Terrible terrible customer service. I need a refund now for the package I never received. DO NOT ORDER FROM JEFFREE STAR COSMETICS!

I was introduced to JS products roughly 4 Years ago and I've only used basically his line since except liquid foundation and brushes I also order his boxes as much as I can and they are always amazing I'm waiting on my valentines box right now.

I ordered for the first time from Jeffree star, and now will never ever order again as I had the worst purchase experience. Customer service of Jeffree Star is of garbage grade. They never ever bother to respond to you, and in case they even respond, they will never every answer your question, rather they will write a nonsense response, about which you never asked. In my order, two lipsticks were delivered in defective condition and I sent them all the images to prove. To this, they replied me after 1 week and then said that there is no defect at all, so they were turning a blind eye to it, so as to hide that it was indeed their fault. Second problem, they charge exorbitant amount in the name of international shipping, however they choose the cheapest DHL package for delivery, which means that once the package reaches destination country, the customer would have to pay huge customs duty as they had opted fot a cheap DHL package (DHL offers a good package where all charges are borne by them, but JSC doesn't choose it even after charging a huge shipping charge to customers). People working at JSC including Jeffree himself never accept their mistakes, rather they will go all the possible ways to prove that customer was responsible, even though it wasn't the case. Jeffree should teach himself and his customer service team, some good manners. They all are very rude. They should learn to respect the value of people's hard earned money. I wish there was an option to give zero star review, however 1 star is the minimum requirement, hence I am choosing one star, otherwise would have given zero star.

Worst customer service experience ever. I received a broken product and customer service has been terrible.

I really like this cosmetic! It is one of my favorite brands. I very like their eyeliner and mascara. I ordered many times and every time I wonder that there are moderetive price and products of high quality. But I don't like delivery, I waited for my parcel very long.

I ordered the MINI controversy pallet on nov 1st and I still haven't received anything! Don't ever buy anything from this man or whoever he is working with because they don't care about your order they just want you to spend money and NEVER see what you get. Such BS I'm waiting until Friday to see if I ACTUALLY get the package if not, I'll just see if I can get my money back which I already know that's not going to happen.

Iam glad that I tried Jeffrey Star lipstick and eyeshadow. It is so beautiful. Very pigmented and true to its color. Keep up the good work.

Ordered online several weeks ago and they still can't even provide a tracking number. Hire more people if you can't keep up. Horrible! Will never ever shop with them again.

Received my package of makeup this morning! Absolutely amazed at the beautiful design of the cosmetics neatly placed in a cute pink box with tissue paper! Made me feel so special! Make up is astonishing! Excellent value for your money! Glides on perfectly! Thank you so very much for a Outstanding product!

I PERSONALLY BELIEVE THAT JEFFREE STAR BLEW UP AND HE DOESN'T GIVE A F*CK ABOUT ANY CUSTOMER SERVICE. HE IS ONLY GOING TO LAST SO LONG, HIS SALES ARE ALREADY DEPLEATING, ESPICALLY IN THE BLACK COMMUNITIES. REMEMBER WHERE YOU CAME FROM AND YOU NEED TO BE MORE HUMBLE... DIVAS DO NOT LAST IN TODAYS WORLD.

There is no customer service at all... they snatch your money with lies of when it will ship and then never ship... not even a shipping label... the only way buying from him will be okay is if you can wait 6 months on the order... some of us worked really hard to buy our teens something from jeffree for christmas just to be lied to and then to be told they wont give my money back in time for christmas anyway... like i said there is zero. I said zero customer service and i think that is on purpose so they can get away with lying

So first off the jeffree stars makeup is amazing, its addictive so its gorgeously made but very costly so once the black Friday sale started I ordered 5 things I was so excited I placed the order exactly at 10am when it started so my order wouldn't fall behind in all the black Friday sales. It took 3 days to ship not to bad, However it was the worst shipping DHL usps its been 9 days still have not received my items its been 3 hours away for 3 day. I feel like high end makeup shouldn't be shipped usps I've gotten things from China faster. Really depressing. If I ever order from him again I'm gonna check to see if I can pay for fast shipping I suggest you do the same.

The order placing is horrible. Worst customer service ever! Buyer beware! They are good to take your money, but won't entertain customer questions or concerns.