Nii Ato was super helpful at my career crossroad by providing me with actionable advice for both big and small picture steps I need to take.
Signing up for a free membership? Beware that your card auto charges after the short few days grace period--and you won't get a refund after 7 days. Just a scam to get a yearly fee charged automatically!! Go check out their reviews on yelp or the complaints on BBB-they all tell the same story. Their positive reviews are suspiciously too good when the BBB and yelp say otherwise.
I define exceptional customer service as: what I received to day when I called and left a voicemail message before normal business hours. I received a phone call and a message from Kevin providing with a call back # or instructions on how to reach the support department online. That only exceeded my expectations for the customer service he continued to provided. Kevin continued to deliver above where the standards and level of service I thought I was going to receive as reasonably normal, but they were exceptional! Good Listening skills, patience and good understanding of my concerns. He demonstrate the ability to research the matter and correct the errors. I was extremely please with his ability to interact and keep the conversation positive well producing a positive solution to a negation situation. Great job!
I was paired with a Career Advisor who took the time to review my resume and gave me relevant, specific tips to improve my resume along with some examples. I was also invited to schedule a follow-up appointment after making the suggested changes to make sure that the changes fully show my skills and experience. The career advisor also listened to my current situation and suggested other job searching methods such as connecting with alumni through LinkedIn. Overall an excellent experience.
I have found all of my interactions with IvyExec to be helpful, professional, timely and appropriate. I highly recommend that those seeking guidance from a cutting edge service to reach out and become a part of the IvyExec process. The point of contact , Kevin is a great representative of this organization, helpful and knowledgeable along with personable and professional. Kevin is a microcosm of the IvyExec experience.
Reached out to Kevin for help with my account. Went his voicemail asked me to leave a message, I did, never expecting to get a call back. Not only did Kevin get right back to me, I missed his first call, had to call him again and he called me right back! He was great to work with and quickly addressed my concerns.
I missed my free trial cancellation date, but because I was w/in 7 days Kevin was kind enough to issue a refund. He reiterated that they send out email reminders prior to the cancel date, and this is true - to a point. It would be much more effective if the message was TITLED "Your Free Trial is about to expire", versus "Are You Making the Most of Your Free Trial?", with the cancellation reminder included at the bottom. Regardless, I do very much appreciate the courtesy of a refund.
Kevin M Ko surprised me with his attention at Ivy Exec. It counts as some of the best attentions ever here in the US. Kudos to Ivy team not only for the service itself but also for the people who attends clients inquires. All the best! Highly recommended.
This has been my first personal encounter with your Ivy Exec,business organization.
Quite frankly, I could not be more pleased or satisfied with the entire experience, and the very professional response I received from my inquiry and exploratory contact with your
service representative --- "Kevin K".
Kevin was prompt and through in answering my telephone call and providing the exploratory information I needed related to an executive employment search I was interested in pursuing. I think Kevin represented your organization well in this particular matter and he should be commended as well.
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