Invaluable

This site continues to advertise and take a % of earnings from counterfeit art even after notified and offered official proof the art is fake (Many times accompanied by a fake COA) Be careful. I suggest you never buy anything in a frame because this is where most fakes either in stellar or poor condition are hidden. Aside from that, unless you see a Certificate of Authenticity from a noted expert you take an enormous risk here.
Federal Authorities have listed art Fraud as third in corruption to Drugs and Human Trafficking. You will see this played out on Invaluable and there is a no return policy on Auctions. Counterfeiters have hundreds of tricks they play to sell their garbage on this site and Invaluable turns a blind eye. In my opinion this site is worth the time of the FBI and or the U.S attorney for a full investigation. I'd love to provide testimony. As for the consumer, take your business to only the most reputable of Art dealers. Be safe.

Invaluable is just another 'eBay', but for fancier more expensive things!
They are not held responsible for the Auction Houses that use them and so expect bad customer service, delays in delivery and items not as described

Sellers on their platform are selling fakes and even if you can provide evidence the platform will do absolutely nothing to help you. The platform is entirely 100% on the side of the sellers in every single instance. There are tons of better Auction platforms out there who properly vet their sellers.

Levy's Auction Palm Beach misleads clients relating to there shipping, they state they will organize shipping for buyers in-house but when you buy the item you want and email Levy's Auction for a shipping Quote, they pass you on to a local shipper, BAD BAD BAD BUSINESS PRACTICE because now they have your money and your at there mercy, they have your item and they have your money, now you have to get your own shipping quotes and run around, LEVY'S GETS NO STAR'S FROM ME, and further to my disappointment is that Invaluable's website review section associated to the Auctioneer does not allow you to leave feedback about the auction Company. BAD BAD BAD

The company's customer service is non existent. Invaluable has little to no influence over the dealers and the Auctions that are conducted on their platform. Invaluable is just a middle man that collects a fee. They claim no responsibility for anything. If you would like to deal with a fair business, please look elsewhere.

The situation below makes me believe that INVALUABLE allows and profits from sellers massively defrauding the platform's customers.

A friend of mine, who is also a VIP Invaluable member, bought an item via Invaluable platform from JB Military Antiques in Australia and I was acting on his behalf throughout the transaction.

After not receiving the WW2 belt and buckle for multiple months, I contacted the Auction in Australia and they said that the item was lost during the shipping process, but the have not provided any supporting evidence and any documents verifying that the item was lost and the copy of the shipping label. I have absolutely no clue whether the lot was either shipped to the wrong address, seized, lost, or even shipped at all.

After multiple unsuccessful attempts to get the information from JB Military Antiques, I contacted invaluable to help me in resolving the situation. After ten + emails, the customer service representative still had absolutely no clue what I wanted from them and saw nothing wrong that JB Military lied to me on multiple occasions and did not provide any requested documentation. As previously said, the goal of a customer care team is to run you around in circles and play dumb claiming no responsibility for the Auction's actions.

It is unbelievable that I have not received the LOT in four months and neither INVALUABLE or JB Military Antiques could provide any single documented proof confirming that the $700 LOT was lost.

I will never deal with Invaluable or any auction that works with this platform again. Complete scam.

This past week, for the third time, the Invaluable online bidders screwed me out of a piece that I had bid on. I bid $100. Online and someone else bid $100. At the auction house.
Invaluable stated that, " We do not guarantee that by being the highest absentee bid you will win the lot." Then what's the point?

Zak/Long Island, NY

Blatantly allow mispresented auction houses for permitting reviews and do not even know or can communicate their policies how review process works. Do not waste your energy if you have questions, their customer support team is beyond unhelpful and cannot comprehend simple questions as it relates to their own policies. David needs a whole new team

I just received a signed puck which was "authenticated" by PSAS. I gave the puck to a close friend who has an authentic signed picture which he got himself from the signee and the signatures absolutely do not match. Very disappointed, i will not buy from this dealer again. It was Randy's Cabin Auctions.

I won't purchase from Invaluable again. First, the live auction was not possible to follow. Second, the hidden auction fees. Then a shipping delay of over two weeks, followed by a ridiculous shipping charge to get it to me as fast as possible. I actually got an email admonishing me that 'we cannot hold your item indefinitely'. Not a good platform, hidden auction fees, delayed shipping - stick with ebay

I have purchased tens of thousands of dollars of art on this site over a 5 year period. The site- backed by vc- has two major major problems. First, many of the items i purchased for up to 10,000 were fake. I sent them for authentication and they were fake. Plain and simple. The site may not be legally responsible for this but they are not in my opinion doing a fair job in preventing this. Second, the site is completly vendor oriented concerning alleged disputes. I have purchased tens of thousands and yet am now being barred from bidding over an alleged dispute concerning a 50 dollar shipping fee which was never agreed to. The site does not try to resolve these issues and vendors don't care if they ruin you ability to bid by sending a strike even when it is not really a strike. Live auctioneers does a much more even handed job iof this. This site needs to more time and money into making it a fair marketplace..

If I purchase something on invaluable which was shipped to the wrong address. When I try to contact the company I was blocked by the company they block my phone number which is immature and ridiculous. When I contacted invaluable they said they couldn't help. The name of the company is Saco auctions however they are using the name Designer Homes Florida it's a company that doesn't exist. Shady? They don't care as long as they get there cut of the profits.

Someone else wrote about it, unfortunately I only read it after an auction. I was surprised how invaluable even tried to encourage me to place a higher maximum bid than I did. Gave me a strange feeling... and when the auction started, it went up straight to my maximum and stopped there... Glad my maximum bid was only 50% above the starting bid, invaluable wanted to tell me I got better chances if I increased the maximum bid to 100% above... well probably they were right... there obviously was a better chance to pay a 100% above if I place a maximum bid 100 % above ;) Of course I cannot proove anything, that´s why 2 stars!

I've used the site many times in the past but it's getting increasingly bad- clearly they changed the algorithm for searches and now it's nearly worthless. I use it to look for rare books, but never bid using the site- better to go directly to the auction house if you can. I imagine it will only get worse as they try to make more and more profits. I was recently granted some kind of elite status that allows you to search for auction results- a total joke.

Three times, over two different auctions, we have bid on-line, watched the bidding close for those three items, had the high bid (with an even higher max bid) and within 30 seconds after it closed, were told that we had lost the bid. There was no extension of time. There was no notice that there was a higher bid. This is incredibly frustrating and feels incredibly crooked. We will no longer be bidding through their service and would recommend the same for everyone else.

Absolutely no help. Really disappointing. Never answered my questions and appeared to accidentally hang up on me as there was some sort of distraction in their house. I've bought many auction items but I've never had to contact Invaluable before. I'll look for another platform. Terrible customer service.

Whatever you do in life, do not buy anything from Pennington Antiques & Consignment LLC. I bought from them an item described as Dale Chihuly Original, when in fact it is an item mass produced in China (with the label "Made in China" attached).
Invaluable.com customer support was not very responsive either and practically refused to help me.
I suggest NOT dealing with Invaluable.com either as they host fraudulent auction sites.
Horrible experience. STAY AWAY.

I have tried for an hour to bid.Despite doing the "registration" 6 times and being approved, I'm not permitted to bid. All I get is "pending" What the hell are you doing to preclude me from bidding in your auction? You're not the only game in town.I doubt that you'll respond, but I challenge to do so...

I bid in an Old Barn Auction and bid through Invaluable. Although I was the highest bidder, my bid was not sent to Old Barn and I did not win the lot. I do not trust the service Invaluable provides and rate their credibility as zero. Bidder beware as your bids through Invaluable may be high, and you will be identified as winning the lot, it may not recorded and you will not win the lot. Extremely disappointing! Old Barn Auction did not rectify the situation so I an disappointed with them as well

Invaluable is a platform for almost any type of auction.

It is crooked, allows crooked auction houses to operate and could care less if one of its auction houses lies about the items presented, takes money without sending the items, turns a blind eye to complaints, etc., etc., etc.

Invaluable is a crooked organization and many of its auction houses are the same. BUYERS BEWARE!

I purchased an autographed album for a lot of money. It came with what looked like a legitimate COA. I hired a top notch authentication company and they confirmed in writing that my item was a total fake. My emails asking for a refund are only answered with "We're busy and we'll get back to you." But, no one does. Best to just assume they have nothing but garbage and save yourselves the money and stress.

My problem with Artfact.com is that they give the auction houses too much power. I bought an item--3 native american clay pipes-- from Garth's Auction in Ohio that turned out to be brand new. It was in the middle of an auction of antiques and only had a brief description so I assumed they were antique. I had an expert look at them and he said they were new. Garth's refused to cancel the sale and instead gave me a "non-paying bidder" strike, which now is a roadblock to my getting approved to bid by other auction houses. Even worse, ones I talk to, agree with Garth's. There is a HUGE problem among auction houses in NOT TAKING RESPONSIBILITY for what they sell. It is a whole new ballgame out there with Internet bidding. A bidder has to be cautious even when buying in pertson. But buying on the Internet is a minefield. The only safe way to buy is to BE ABLE TO TRUST THE AUCTION HOUSE to be accurate, or take the item back. Some of them purposely post only scanty photos and descriptions, so they can't be held responsible. This is shady and unprofessional. Garth's is to blame for not saying straighht out, that the pipes were new. Artfact is to blame for hosting
Such unethical businesses. I am the victim and now I am being hurt. BE EXTREMELY CAREFUL if you use any of these "live" auctions. No one will take care of you--even if THEY are wrong.

Stay away from this site, it traffics with "auction houses" that sell counterfeit products- purchased (January 13,2019) at watch offered as an authentic rolex and it was a fake.

After receiving the item, I was able to confirm it is a fake, i. E. Submariner code is *******, the item they sent me had a code ******* which corresponds to a GMT Master II model.

I have tried to ask them to take the item back bit as you can imagine they have not answered any of my attempts to contact them

Their platform is often delayed and you think you have won, only to find out that you have not. Try to use an auction that does not go through them. If you want to find out what an item sold for in the past, they charge you and continually make money in the future from your sale but refuse to give you any info even though they may have made thousands from you. I am tell my auctioneers that I do not want my sale price to be given to them in future