• iMemories

iMemories

Ratings On Other Platforms

ResellerRatings
4.3 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

iMemories has a rating of 4.65 stars from 7,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMemories most frequently mention vhs tapes, customer service, and great job. iMemories ranks 1st among Photo Scanning sites.

  • Service
    749
  • Value
    117
  • Shipping
    115
  • Returns
    56
  • Quality
    2143

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.6%
Positive
1,915
Neutral
106
Negative
48

Instant Feedback

8
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What reviewers want you to know

Positive highlights

  • The quality was better than we expected since some of the VHS tapes were 25 years old (or older).
  • I'm very pleased with imemories and intend to send more home movies for them to convert/digitize in the future.

Critical highlights

  • I wanted dvd, did not get them and the customer service response was not good
How would you rate iMemories?
Top Positive Review

“My memories”

Dena M.
1/1/24

I was very nervous sending 30 years of memories through the mail! They handled everything with care. From the safe box they send you to place them, contacting you upon receiving and updating you on the process kept my mind at ease. They took special care of tapes that were very old and were able to still make it work. My family is so happy to have these videos available on the app to watch whenever they please. It was a wonderful Christmas present for my mom!

Top Critical Review

“Poor Video Quality & Poor Customer Service”

Kevin K.
3/13/24

I had 2 VHS tapes converted and the entire process from delays in sending my iMemories box to me (which I later learned you really don't need) to me downloading the conversions was almost 5 months! Even after I rec'd the shipping box, I had second thoughts about even sending my tapes in. I wish I would have listened to myself and not wasted another $16 for really poor quality VHS to digital conversions. My take-away is to try another service first.

Reviews (7,497)

Rating

Timeframe

Other

Reviews that mention popular keywords

vhs tapes (578) home movies (235) customer service (485)
Thumbnail of user rebeccas2390
1 review
2 helpful votes
November 2nd, 2022
Verified purchase

Everything was perfect. I have been thinking about digitizing my videos for several years now, however, I was nervous about mailing off my precious memories and putting them in the hands of strangers.
I had never heard of imemories and was going to patron Legacy Box. A friend of mine referred me to imemories so I took a leap of faith. I will be recommending your company and have sent off additional movies to be digitized. A Christmas gift for my Parents.
Thank you!

Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Rebecca, Thank you for sharing your experience and recommending iMemories, we so appreciate it!

Thumbnail of user nicolea910
2 reviews
0 helpful votes
September 2nd, 2022
Verified purchase

Great digital images. Well organized delivery. Used the titles on the original slides / photos to create folders.

Thumbnail of user denam117
1 review
1 helpful vote
January 1st, 2024
Verified purchase

I was very nervous sending 30 years of memories through the mail! They handled everything with care. From the safe box they send you to place them, contacting you upon receiving and updating you on the process kept my mind at ease. They took special care of tapes that were very old and were able to still make it work. My family is so happy to have these videos available on the app to watch whenever they please. It was a wonderful Christmas present for my mom!

Quality
Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Dena, This is exactly what we hope to hear! Thank you for taking the time to share your experience!

Thumbnail of user nadiam65
1 review
11 helpful votes
April 25th, 2021
Verified purchase

My memories were converted into poor quality digital files PLUS they are impossible to download. Total waste of money.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffm1374
1 review
1 helpful vote
August 12th, 2021
Verified purchase

Simple shipping and receiving. Estimate of costs was a little conservative but to be expected for what we shipped for initial cost. Final cost came in as expected. Quality of the digitized formatting was excellent, for 50 year old 35 mm slides. The downloading of files had a couple delays but customer service stepped in and we got it all done. Getting ready to send movie film next!

Thumbnail of user denisew1003
1 review
1 helpful vote
October 20th, 2022
Verified purchase

IMemories did an excellent job transferring all of my home movies from various formats to the cloud, where I can now watch them whenever I want. The entire process was quick and easy, and they sent back my video cassettes right away. I would highly recommend iMemories to anyone who would like to have their old video cassettes (or whatever format they have) restored to watch any time they're feeling nostalgic! Thanks so much!

Thumbnail of user rachaels255
1 review
3 helpful votes
September 27th, 2022
Verified purchase

Very happy with my results of these old videos. One over 35 yrs old. So much so I have sent in another order for 7 more. I chose to download to my computer and transfer to my own USB drives so I can give away as gifts to other family members who have lost parents and do not have any videos with their voices. Now they do. Thank you so much for this service which I would not have considered if it were not on Facebook and a half off discount. Thank you.

Thumbnail of user sarahf281
Sarah F. – iMemories Rep

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Thumbnail of user judyb1281
1 review
0 helpful votes
September 25th, 2022
Verified purchase

Service was seamless! Product is amazing! I have enjoyed watching my younger years on the big screen!

Thumbnail of user sarahf281
Sarah F. – iMemories Rep

We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!

Thumbnail of user alicej365
2 reviews
5 helpful votes
January 2nd, 2024
Verified purchase

IMemories made it very easy to ship my videos ( in many old formats) and then email me files. I like the fact that if one tape has multiple videos, each one is sent as a separate file. I was really happy to actually talk with someone when I had questions. It is good to know, however, that if you are a Mac user and not that computer literate, they do not provide expert technical support.

I ran into issues on my end ( not with the files iMemory created) and they tried to help me sort out what the issue was. As an example, it turns out I did not have enough storage , but I thought I did. Also, our internet connection is poor and I never knew it often cuts out for just a second, which then halts a download. I learned to only download one video at a time rather than queuing them up to download. When all was complete my adult family loved receiving the videos for Christmas! I have now sent in more. Thank you iMemories!

Service
Quality
Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Alice, Thank you for this wonderful review! There is some great information here, in that we will help and troubleshoot anything that involves iMemories, but can be limited if there are general computer problems not related to our service (on any type of computer). We are happy to hear our team assisted as much as possible and everything ultimately worked out!

Thumbnail of user maegani1
1 review
19 helpful votes
May 16th, 2021
Verified purchase

I sent my videos to iMemories and paid about $300 in total for processing. I thought they did alright converting them to digital (I haven't had a chance to watch all of them yet), but I find it incredibly frustrating that many of my tapes were converted into 2 or 3 or more videos to capture the whole thing. I probably would have chosen another vendor if I'd known that up front. Hopefully I can find a way to splice them together on my own.

Tip for consumers:
I was unhappy that they split tapes into multiple videos. I will now have to splice them back together.

Products used:
I sent 22 tapes (VHS and camcorder) to be converted to digital files.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user danm1540
1 review
1 helpful vote
October 9th, 2022
Verified purchase

Digitizing was fine. Not very upscaled as promised, but glad to have the files. Very confusing website because I wanted DVDs too, but gave up trying to figure out how to add that option (also the DVD add was so expensive -- I know how cheap DVD-Rs are, and there's no way it needs to be that much extra. I understand there's an extra charge for time/labor/profit, but it was excessive).

Thumbnail of user dustiem1
1 review
4 helpful votes
January 8th, 2024
Verified purchase

I sent in 4 VHS tapes to be digitized. Process was easy and convenient. Videos were not enhanced or restored in any way, so they are the same poor dark quality from the aged VHS. I was hoping they brightened or restored them, but that's not part of the service. Perhaps I can have that done somewhere else now that they are digital. It is nice to have my memories so easily accessible now.

Quality
Thumbnail of user jaimea163
1 review
0 helpful votes
March 4th, 2022
Verified purchase

It was great viewing great old memories again. Knowing that it's available for me to watch anytime is truly out of this world. Reminiscing and reliving families and friends back in the day. Thank you Imemories for bringing back our great moments once again. Thank you from the bottom of my heart.

Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Jaime, We are happy to hear it! Thank you for sharing your experience here!

Thumbnail of user cynthiam2039
1 review
1 helpful vote
May 9th, 2022
Verified purchase

I love love Imemories and was so surprised to see some of the footage I had not seen in over 50 years. Was very very surpised to see the footage of my wedding which was 50yrs ago and it was extra special since my soulmate has passed. THe other footage were so priceless to see my siblings as children and my parents so young. I plan on sending more film to be reprocessed on your sight. Thank you very much... such treasures!

Thumbnail of user donnal1530
1 review
0 helpful votes
January 30th, 2022
Verified purchase

Was nervous sending off the only copy of my vcr tape but imemories took great care of it and with prompt service made it available to me in multiple formats

Thumbnail of user joanw478
1 review
0 helpful votes
March 5th, 2022
Verified purchase

Very simple process. Excellent Customer Service. Memories to cherish for years to come. Previously we were unable to view our videos. Well worth it!

Thumbnail of user jennier58
1 review
0 helpful votes
August 13th, 2021
Verified purchase

I've been putting off converting my family slides for years! Then I found iMemories. The process was so simple and quick! Within a few weeks I was able to share the pictures with my sisters. We had so much fun reminiscing and giggling about these pictures. Thanks so much for helping me check this task off my list!

Thumbnail of user troyd141
1 review
4 helpful votes
April 17th, 2021
Verified purchase

I thought for sure our old family VHS home movies were lost to time. I thought I would never see images of my two little kids and how they grew older. The iMemories process was easy and fast... totally satisfied. I was able to view, edit and download our old tapes online. They send you a box, complete with postage paid, put in your tapes and drop it off. My tapes were just delivered back to the house yesterday... safe and sound.

Thumbnail of user janeg640
1 review
0 helpful votes
April 30th, 2022
Verified purchase

I am so happy with my results. I was afraid to try to play the tapes for fear of ruining them, but now I can watched these cherished memories of loved ones who past. Everything is so easy. From mailing them to your company and receiving updates and then the notifications of when my tapes were mailed back. I couldn't be happier. I will definitely recommend to all my friends that are in need of this kind of service. Thank you

Thumbnail of user nicoler1375
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

Great customer service! This is a great company to work with, very organized, prompt, helpful, great product.
I highly recommend iMemories! I will use them for any future projects. I have used another company in the past and they were horrible. I was very nervous about having prints converted to digital and going through that horrible experience again but iMemories made it very easy and their customer service group is awesome!

Thumbnail of user janeth1194
2 reviews
1 helpful vote
January 2nd, 2024
Verified purchase

I am very happy with my experience with iMemories. Wasn't quite sure if sending my family tapes by mail was a good thing, but iMemories made it easy and very comfortable. My digital from VHS is great and they finished it sooner than I expected. They also sent my originals back safely packed so as not to ruin in shipping. I already told other friends about iMemories. Thanks!

Quality
Thumbnail of user deborahm3146
1 review
0 helpful votes
January 1st, 2024
Verified purchase

This year, I decided to do a project for my children to digitalize old videos from their early years, and create an album on an external drive. Best money I have ever spent. They can watch a few videos at a time, delete what they do not want, and just look back from time to time to remember how much fun we had as family. Not only did we see great-grandparents they had never met, but pets we had adopted, parties/celebrations, holidays, etc. Just beautiful.

Quality
Thumbnail of user monicas951
1 review
0 helpful votes
August 30th, 2023
Verified purchase

Good result. Conversion fairly fast once company identified receipt of media. Process took a lot longer than i had imagined. Process needs a better way to track items in transit.

Quality
Thumbnail of user cindyn326
1 review
0 helpful votes
September 20th, 2022
Verified purchase

IMemories are great to work with from placing the order, receiving the link to download them, to getting them mailed back to me. I highly recommend using them. It was great looking back at our family films that I never got around to converting myself. We were always sceptical about sending them to anyone, but we were very pleased how professional this was.

Thumbnail of user jeannieh100
1 review
0 helpful votes
April 1st, 2022
Verified purchase

I had been wanting to convert our VHS tapes to digital for a long time. When I saw the facebook ad, I decided I was going to quit thinking about it and do it. We were very pleased with the customer service and also the product that we received. In fact, I am digging for more memories to send to Imemories for more of the same. I highly recommend this company, they are legit.

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...

Company Representative

Thumbnail of user markr819
Mark R.
Typically does not respond to reviews

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4.7
7,497 reviews
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