• iLuvFabrix

Overview

iLuvFabrix has a rating of 4.56 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLuvFabrix most frequently mention customer service, high end, and several times. iLuvFabrix ranks 4th among Fabric sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Quality
    7
10
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What reviewers want you to know

Positive highlights

  • I have had excellent customer service from iLuvFabrix.

Critical highlights

No critical highlights yet

How would you rate iLuvFabrix?
Top Positive Review

“Such A GREAT Experience!”

jesse b.
2/5/23

Thank you. I ordered fabric from I Luv Fabrix and the experience was fantastic. I spoke to them directly to get guidance on my purchase and loved the suggestions Michelle made. I placed the order and received my fabric and the order was PERFECT. I will definitely order from them again. I highly recommend I Luv Fabrix.

Top Critical Review

“Buyer beware!”

Joe N.
3/17/21

Fabric did not arrive. It took six months, and a small claims court petition to receive a refund. I strongly recommend a different vendor.

Reviews (80)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user jesseb721
1 review
0 helpful votes
February 5th, 2023

Thank you. I ordered fabric from I Luv Fabrix and the experience was fantastic. I spoke to them directly to get guidance on my purchase and loved the suggestions Michelle made. I placed the order and received my fabric and the order was PERFECT. I will definitely order from them again. I highly recommend I Luv Fabrix.

Tip for consumers:
Excellent Customer Service.

Products used:
I purchased a couple different fabrics for my dining room and kitchen. So pleased with both of them!

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Value
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Thumbnail of user joen516
1 review
2 helpful votes
March 17th, 2021

Fabric did not arrive. It took six months, and a small claims court petition to receive a refund. I strongly recommend a different vendor.

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Value
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Returns
Quality
Thumbnail of user sethe76
1 review
1 helpful vote
February 4th, 2023

I've ordered from ILuvFabrix in the past and the experience has always been fantastic, from start to finish. Michelle was exceptional to work with! The fabric I received is beyond what I expected. Highly recommend them!

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Value
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Thumbnail of user melissae500
1 review
1 helpful vote
April 22nd, 2021

ILuvFabrix is a great place to shop for high end, luxurious fabrics. The ordering process as easy, the shipment showed up quickly and the fabric was even more wonderful than I expected! Next time I need some great fabric, iLuvFabrix is the first place I will look!

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Thumbnail of user susanneh49
1 review
3 helpful votes
November 3rd, 2020

I Luv Fabrix is not a legitimate business. On June 5,2020, my son ordered, and paid for, 40 yards of fabric. It was "lost" in transit and never arrived. On September 10, he requested a refund. Today is November 3, nearly five months after the original order, and the refund has not yet been processed. We have begun the Small Claims Court process.

Thumbnail of user liza133
1 review
1 helpful vote
May 12th, 2020

I have ordered from Michelle often through the years. I always receive fabric that otherwise would be well beyond my means, as a free lance artist. Because of this company, I have been able to fill my home with really gorgeous upholstery and I am very grateful. Orders fulfilled in a timely manner too.

Thumbnail of user maureenr48
1 review
0 helpful votes
September 10th, 2018

Unfortunately, I did not receive the surface mailed fabric that I ordered. After a waiting period, Michelle offered a replacement of the order and mailed it priority mail. It did come promptly and I am pleased with it. Thank you.

Thumbnail of user sharond951
2 reviews
1 helpful vote
April 11th, 2021

IluvFabrics has beautiful fabrics. Gorgeous, high end fabrics at amazing prices. I have reupholstered several pieces in my home and they look fantastic. Michelle offers wonderful advice and guidance for purchasing the right amount for the right piece. So glad I found this website.

Thumbnail of user susans2260
1 review
1 helpful vote
June 25th, 2020

It was my first time buying fabric online so I ordered samples first to be sure of my purchase.
The samples were exactly the colors and quality that I was expecting. I ordered the fabrics and was told delivery would be about 3 weeks. The fabrics arrived faster than expected and they were extremely well packed.
I will definitely be back and will definitely recommend them.

Thumbnail of user colleenk131
1 review
1 helpful vote
September 21st, 2020

Great site for anyone interested in designer fabrics at discounted prices. Michelle was very helpful in recommending particular fabrics. I am thrilled with how well the drapes turned out.

Thumbnail of user sarahs736
1 review
2 helpful votes
March 30th, 2019

I purchased and paid $500 extra for rush shipping on January 24,2018 using paypal to pay $1,059.80 for black velvet fabric. Someone finally called me in March to tell me my order was being shipped from Belguim and it was held up in customs. I finally received THE WRONG fabric on April 6,2018.
I have been calling, emailing and snail mailing and nobody will return my messages. I have reported them to Pay Pal and filed a report with the police department and the BBB in El Paso. I even returned the fabric with a letter in the hopes they would contact me: NO RESPONSE.

This company is a FRAUD. There are many, many, many complaints exactly like mine. BEWARE and do not shop here! Worst experience I have ever had, and I have lost all of my money. $1,059.80!

Thumbnail of user emyq
3 reviews
17 helpful votes
March 18th, 2018

My concerns were: that they did not send me an order confirmation immediately (like other online fabric companies do), but I finally received it. Then I asked for a tracking number more than once, which I never received; then Susan called me on a Monday and said I would receive my order that Tuesday or Wednesday, Friday evening I had still not received my order; finally, I received it Saturday morning. If they had just sent me the tracking number, I would have had peace of mind and all of the above could have been avoided. Would I buy from them again? Not sure, their fabrics are lovely and very well priced, but with reading reviews from others I was worried if I would receive my fabric or not. Such a shame, the tracking number would have left me totally enchanted with their product and I would have given them a perfect 5.

Thumbnail of user melanieb236
1 review
2 helpful votes
February 14th, 2020

Michelle of iluvfabrix is amazing! She is a consummate professional who was able to effortlessly put together an order not only of the most beautiful and coordinating fabrics but those most appropriate for my specific project.

Thumbnail of user elizabethh15
2 reviews
5 helpful votes
September 15th, 2012

I had a good experience with this site - the fabrics are gorgeous and customer service very responsive, but actually receiving the order took a little longer than expected. The designer was extremely helpful and bent over backward both to solve problems and understand what I was looking for, and I was ultimately thrilled with what I ordered. I would definitely recommend them, probably better suited to a discriminating and knowledgeable customer as their products do tend to be very high end.

Thumbnail of user kimberlym415
1 review
0 helpful votes
July 21st, 2019

Michelle helped me pick out a great fabric I needed after deciding I need to redo a couple things around the house! It was on sale and my tracking says it'll be here with in the week! I certainly recommend, great customer service. Thank you!

Thumbnail of user lesleyk24
1 review
0 helpful votes
December 16th, 2019

Thank you once again for your excellent product and considerate follow up service. I can only say that your use of superlatives in descriptions is never misplaced and in this case as fully justified as always.
As an extremely satisfied return customer, I would like to say how much I appreciate all aspects of your company and how much I enjoy the obvious dedication shown, both in the enthusiasm with which your fabrics are presented and in the personal attention provided to your clients.
I hope to enjoy many more opportunities to browse your website and discover your original, top quality fabric choices.
Overall, thank you for spoiling us!
I wish you your well deserved future success!

Thumbnail of user dalec75
2 reviews
3 helpful votes
May 13th, 2018

We have been searching for napoleanic fabric for two years. Tryed several decorators and sites to no avail. Found perfect fabric at iLuvFabrix. Beautiful material! See before and after picture of chair.

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Thumbnail of user connies84
1 review
3 helpful votes
August 1st, 2016

I had purchased from them in the past but things have changed. Card was charged, fabrics did not ship, multiple phone calls and emails with no response to deal with the issue Months of this have passed and still nothing! I am out over $600 and it looks like there is no remedy. Their prices are so over inflated--I found a similar fabric for less than half of their price (which was supposedly 80% off retail). I am disappointed and saddened that they have hit my "scam" list. Buyer beware!

Thumbnail of user kathyf287
1 review
0 helpful votes
July 21st, 2019

I just received my latest order of beautiful fabric from Iluvfabrix and the quality is excellent. I have ordered several times in the past and the furniture pieces I purchased for now look super! The service has been excellent and I have shared the site info with many friends. I am a major fan of this company! Kathy Fucetola

Thumbnail of user marya877
2 reviews
10 helpful votes
February 19th, 2018

What a delight this store is... located in a warehouse with more fabric then you have ever seen... beautiful fabric... not what you usually find in this city... or most cities of this size. I love fabric and could spend hours in this place... as a matter of fact I have.
Michelle knows her stuff and is more than willing to help... LOVE IT... may have to stop in again this week!

Tip for consumers:
Go ready to explore...comfortable shoes!

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Value
Quality
Thumbnail of user judithh155
1 review
0 helpful votes
July 21st, 2019

Beautiful selection of high-end fabrics. I've purchased many times over the years, always find something special. Michelle is very helpful and responsive.

Thumbnail of user kerryz
1 review
3 helpful votes
April 18th, 2013

The choice of fabrics are amazing and I am very happy with all I have chosen. The designer brands are beautiful, and any question or delays were promptly dealt with by Michelle. Highly recommended, and I would use again for any fabric decorating project.

Thumbnail of user jf95
1 review
4 helpful votes
December 12th, 2016

I inherited a wing chair that had memories. ILuvFabrix had a sale on a mohair that was still wildly out of my price range. After talking with several professionals in addition to the people at iLuvFabrix, I was convinced to get it to cover the family heirloom ("the durability, quality and unparalleled look with mohair"} The upholsterer and the furniture restorer raved over the quality, and the chair will be a show stopper for at least a few more generations of my family. I'd do it again.

Service
Value
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Thumbnail of user jenniem42
1 review
1 helpful vote
August 31st, 2018

I have worked with Michelle for years. She is knowledgeable and goes above and beyond what any retailer would ever do. I love working with her and look forward to another project soon.
Jennie Rae

Thumbnail of user elizabethr128
1 review
2 helpful votes
June 29th, 2017

Michelle was very helpful in helping me choose a fabric for my sofa. I emailed her regarding my recently redone living room and what she believed would work best. It looks absolutely stunning! The best part was how high quality the fabrics were for such a great price!

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From the business

We have been selling High End Designer Fabric for over 30 years and, during that time, have developed very close relationships with most of the best Fabric Mills in the World. We are thus able to provide our customers with the "Best of the Best" fabric at way below wholesale prices. Every single yard of fabric we sell, if shown as coming from a particular manufacturer, is guaranteed to be absolutely authentic, and we do not EVER sell seconds. All the fabric we sell is "direct from the mill" absolutely first class, brand new.

Business History

Michelle is our designer and has graduated from a number of multi year, prestigious design schools. Unlike others who call themselves designers because they have picked out some fabric in years gone by, Michelle is the real deal. She will help you choose fabric for a pillow, right on up to a decorating every room of an Estate. She works from pictures sent to her, phone calls describing the "look" the customer wants up to traveling to the site and providing her decorating expertise on site.

Company Representative

Thumbnail of user lannyt5
Michelle T.
Chief Designer

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4.6
80 reviews
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