Hover

Zero stars. After being a customer for 20 years, going back to the old NetIdentity site, they've screwed their security procedures down so tight, email is unusable from 99% of the 'net. They use a spam service that identifies the entire internet as spam suspects. I'm going elsewhere. Customer service shrugs "that's the way it works"

Hover.com took over the domains from VistaPrint and I'm pretty sure this is a scam. When you log in to Hover, the entire customer portal is COMPLETELY BLANK! I am really worried that my domain will be lost.

Taking names of domains of famous or common names just to sell at a higher price and apparently $#*!ty actual domain help is just a scam. Hope y'all get shut down :)

Have been dealing with their terrible spam filter (which you can't turn off) for several years now, moving legitimate emails (from apple.com, pca.org, etc) This company is complete junk as they will do nothing to stop it from happening and their only reply is to "mark as not spam" "Put sender in your contacts", which I've done HUNDREDS of times, to no avail. They own all of the domains so there is no way to take my email address to another provider. They are incompetent and just don't care.

I host two business websites (www.ShopLenus.com www.lld-landscape-design.com) with Hover for over 5 years now and they have been helpful with every single tiny thing I needed, even if the problem related to Apple computer, they had no problem helping out. The last call had a little longer wait time, but still a normal human being answered and she solved my DMARC problem right there. No chat bots, no nonsense, not sending you to 'help articles', so down to earth. Highly recommend them as a host.

I used the service for a.net domain on the advice of the ETSY Marketplace and for the first year everything was ok. Then I got a PayPal charge for what I thought was a high amount for renewal where I would have found at half the price the same service from another provider. The thing that bothered me most in the first place was that in the meantime I had not received any email either of a renewal quote or any other information, basically they could charge me any amount without my knowing it beforehand. Because of this behavior I opened a PayPal file as well as contacting them. After the temporary block for verifications by PayPal I receive a communication that in addition to the high amount of the domain I would have to pay an additional 15 Usd because I did not pay on the same day of the deadline (having blocked the payment for due checks). Basically for one day late I was charged almost double the service fee. I have been buying domains for decades and never had such a thing happen to me. No response to my questions, only impositions to pay to get the domain back active, otherwise I can't even transfer it in when they took away my access to the site. Unbelievable all this, avoid buying services from this company!

They offer privacy services, minimal up selling, a clean UI, and haven't sniped any domain names from under me before unlike some of the bigger players. Always do your research but they definitely are a registrar to consider trying out. I've been using them for years with no problem so far.

I've used Hover for all my personal sites and client sites for the past 8 years and have never had an issue. They are the best pricing and most intuitive interface in comparison to other domain registrars we have used. Honestly baffled by the negative reviews because we've never had an issue and always recommend them to our clients.

I bought a domain from this company and now I can't access my account, nor do I have the domain, (but they did charge the money), I'm going to report this company to the authorities so they can investigate it, thank God I only bought a domain domain, because I have read cases where other people lost their domains.

I was a user when the company still called itself NetIdentity.com. Actually since before that when it was called Mailbank.com. The original service plan was 9.95 for 1 real POP email account, which was advertised as for life.
Since then, company names changed probably with different owners and management. After a few price hikes I've left feeling disappointed by the new pricing and service plans.
From a support standpoint, the company was responsive and responsible and reliable.
For users that want a easy one-stop provider of high-demand custom domains Hover may be for you.
I would suggest however puchasing your own. Com/. Net/. Org domain and buying a hosting service instead for more flexibility. $35/year for a single email may be OK. But I'm certain you can get much more paying just a little more.

I actually clicked on the email from Hover and went to their website and created a password but evidently could not find the information of how to pay them. Then I find my website gone from the internet and find no notice from Hover that I missed a deadline. I could not get onto my account using my password that I wrote down from that earlier visit, but am able to go onto their Help page which replies back on Feb. 7 telling me if I pay them by the Feb. 7 deadline $175 plus $17, I can get my domain back. For over 10 years my domain has renewed just fine. Hover should continue sending notices and make their website clear enough that a person can access their domain's account to update their payment.

There is no way to create a rule to mark emails as spam. Marking spam emails as spam using hover webmail does nothing to block the same sender from flooding your inbox. I've used hover for many years and disappointed that I'll have to change my email.

If you sign up with Hover, expect that several times a year you will either a.) have intermittent email service (which is essentially NO email service); b. The service will be down completely.

This is an ongoing, systemic issue that this company has. I'd suggest looking elsewhere. Their customer service is friendly enough.

I Bought and reserved a domain from HOVER! They did not even wait 24 hours, they relisted the domain and removed my account from their server
Now the name I reserved is taken!

So, I finally called Hover to try to resolve my issues. I had been trying to work through email, with little success... What a difference when I finally spoke to someone! They were very professional, listened to my issues and amazingly resolved them! The person I spoke with didnt have to check with anyone, or get back to me... he processed the credits and sent me confirmation immediately. It was a very positive experience and while I am still not going to turn on the "auto renew" function any time soon, I no longer feel the need to change my domain registrar. Bravo!

Lousy service. No email service for 5 hours today! Avoid them. They also cannot explain why this is happening.

Is this company a scam? I am just trying to renew a domain and change the name servers. I can't edit name servers, I can't renew my domain. Their interface is super buggy.

I have a Hoover steam stream (TM) which replaced my $20 Flea market floor steamer purchase ~ 1.5 years ago. I have tried 'everything' to get this machine to do a good job on my floors without success. This included calling the Hoover 1 800# for HELP No luck there either! If you have extremely low expectations then this machine could be for you. However, if you expect at the very least marginal performance from your purchase then save your money or try another brand. Absolutely no value for $$$ with this Hoover.

I have purchased a domain. They have taken the payment and charged my card but did not give access to the domain yet. It is truly frustrating, don't waste your money and time. A fraud company...

Few days ago I paid for my domain, since minute one it has been trouble. The domain is not in my account and I have no access to the domain. The funds have been taken out of my account and I've tried to contact the customer service multiple times without luck! They just don't respond and close my case.
The domain has been renewed, paid for but not for me!
I'm beyond pissed as a start up to lose money like that! If they do not give me my access or money back I will file a lawsuit there way since I'm not the only one with these issues!

The "custom" email address is great.
The relatively recent inclusion of IMAP service in the base package is great (they used to charge extra for it).
THEIR UNCONTROLLABLE SPAM FILTER MAKES THEIR SERVICE A HAZARD TO USE.

90% of the email they sort into the spam folder is email I want to see. I flag them all as "Not Spam" and white list the senders, but to no avail.

Having to go rummage through everything in the spam folder is worse than having it in my in box. I still have to look at it, but it is an extra step I must remember to take.

Other than pretending to whitelist senders, they offer no other controls over the spam filter. I would turn it completely off if I could, but I can't.

DON'T USE THIS SERVICE IF SEEING YOUR EMAIL IS IMPORTANT TO YOU.

Don't use this company.

They have service outages - and then lie about them.

Moreover, they don't know about deeper issues - until I spend 2+ hours waiting to 'chat' to someone who can't fix any problems and can't provide any update on timing.

Additionally - If you ask for a contact number or to speak to a supervisor - they won't/can't do anything. They will tell you a supervisor will contact you via email in 24 hours - but as their email is down all the time - that won't do you any good!

Hover is a fraud company. Just take my payment and don't giving me access to my domain and also don't responding to my emails.