HotelTonight

The Hotel Tonight booking of Hagia Sophia Hotel Istanbul/Old City, paid and confirmed with me has been permanently closed years ago. No information available on their website, on Hotel Tonight site, Hotel Tonight listed phone number is non-working number; Google Map and other searches also provided the same number Hotel Tonight provided that has a recording that "the phone has been non-working". After receiving HotelTonight confirmation of booking and paid in full, I got into a taxi in heavy rain and with multiple pieces luggage. Driver and I called 6 hotels in the area with similar name to Hotel Tonight booking name and none of them can find my reservation. Eventually, after stopping at 2 other hotels, I walked in the rain with my luggage still in the trunk of the taxi a block away, and find a hotel at the same address named Vogue Hotel Supreme. They could not find my "paid and confirmed reservation" by Hotel Tonight. I am now stuck at hotel lobby with heavy rain outside and multiple wet luggage's.

So far, same as previously when I had any issue with Hotel Tonight, there is no way to reach there, no response from my Help message after clicking through their various auto response and FAQ maze.

My son and his wife were traveling through Atlanta. Their flight diverted and I know he would miss connect. I've used Hotel tonight before and thought I'd beer the rush and book a hotel. I did, the Double Tree ATL. Upon arrival they told my son…."no rooms". They also informed him they stopped selling rooms many hours before I bought my son's. They wanted to give me credit but after a hassle I got a refund. I then deleted the app never to use again.

I have used the HotelTonight app for many years, mostly because sometimes they do have great deals, I am level 13! There is very little benefit to long-term loyalty with this app, recently sitting with a friend who is level 2 and comparing rates, most rates were actually the same. A few of my rates were a little less, and yes, they do a credit you can use when you hit the next level, but the restrictions they place on you when using the app, make it very discouraging, the absolutely, no cancellation policy, is super restrictive! Also, many times the hotels do not meet the standards they claim to have. After many years, I absolutely recommend shopping around, and be very cautious when using HotelTonight

I booked thru HotelTonight a room at Wonderstone in Crescent Falls, MT. After a long curvy drive thru Montana, hotel did not have record of room and told me I had been scammed. Hoteltonight refunded but no explanation and gave me a $25 voucher for next use of their services…as if…

Wonderstone had a room at a bit higher price. Pros: good water station to fill water bottle before hiking. Near gas station. Easy access to Glacier National Park. Cons: No elevator for second floor. No luggage carts.

You should know that there is no cancellation even if you booked mistakenly for 10 or 20 days. You should pay all money anyway. Stay away from this scam. Be careful. Don't even try to use this service.
I booked mistakenly 1 month ahead. I called and one of the representatives said they can refund but eventually they charged the whole money. I just wasted the money for nothing. This was a very ridiculous experience.

They charge the price of the room for their fees. They are a complete rip off and I did not even know that I was being charged this much until it showed up on my credit card bill. The Attorney General in California needs to look into this. They are a complete sham! DO NOT USE AND THOSE WITH SIMILAR SITUATIONS REPORT TO THE AG AND BBB!

I had a issue with a room where it was unsanitary. They wanted to offer me a $50 credit last 90 days.

I made the hotel reservation through HotelTonight about 1.5 hours before I arrived at the hotel. The hotel had no record of my reservation. They stated that HotelTonight often takes at least an hour to send the confirmation email to a hotel...I tried to connect to the list of customer service reps but there was no connection. Finally I manually typed in the customer service #. After about 30 min. This person was able to confirm the reservation and send an email to the hotel. When you are very tired, you don't want to wait 1 hour in a hotel lobby for your room. HotelTonight offered me coupons for a later stay. I am not interested in that. I will never be using HotelTonight again.

I recently booked a 5 night stay at a hotel through Hotel Tonite. I inadvertently booked the wrong week and immediately called the company to see about modifying the dates. Or even to get a credit for future use. I have used this company multiple times the past few years, but yet they would not work with me at all. Would not modify the dates, would not offer credit for future use, would not cancel. Please be aware that Hotel Tonite does not value their customers and will not offer ANY customer service. Beware of Hotel Tonite! Please share for the sake of other travelers. I just lost over $600.

My PayPal Account was hacked and someone booked a room through this site. It took three phone calls to get it credited back to me and they still have not approved the credit as of yet. Not very customer friendly and seem very content on keeping money!

If you're thinking of using HotelTonight, take 2 aspirins, go lay down until it goes away. They falsely advertise hotel amenities. The hotel we booked in Fort Myers only to find out the hotel was under renovations, the pool was closed, there was no Spa. We were promised a credit against future reservations and found we couldn't use it. We just get the runaround.

This is how they scammed and ripped me off!
They confirmed my booking, 12 hours later, they canceled my booking, and it's already night time. I had no place to stay. They called me, informing my booking was cancelled. They asked me to make a new booking on condition that they would pay for price difference. I did as they asked to. Then when I asked them to refund for the price difference, they rejected me, and ignored me ever since then.
Scam scam scam！I wish I read their reviews before I made booking.

So they hotel i booked charged me again after i had as already paid through hotelstonight. Luckily i spoke to Robert from hotelstonight and he gave me a full refund after hotel was being rude to both him and I. Great customer service Robert! I am totally satisfied...

I booked a room in November and in the app I selected a 2 bed room. Even have a screenshot of the final screen before clicking pay, this was to share with a friend I'm splitting it with. Room was booked. When we check in they only have a 1 bed room. Turns out HotelTonight booked me a 1 bed room instead of what I selected. If you do use them which I suggest you don't, check your confirmation email immediately as this can be different from what you booked. Their customer service offered a $25 credit for the trouble as I would need to book another room $700+ to get a second bed. I sent them my screenshot proof of the 2 beds selected and they claim I could have just did this today and screenshot it. The hotel doesn't have 2 beds available the day of Check in and the price would be different, so how is that? Also sent them a screen record of my conversation with my friend in November with the screenshot showing the totals and 2 beds. Horrible experience. Don't use a service like this, you think you might be saving but you'll end up paying way more in frustration.

Please remember Hotel Tonight is owned by AIRBNB and they are billionaires. With that on mind, please be aware this people feed mostly on american dollars but take their customer service jobs overseas to pay peanuts while denying americans those jobs. No matter what the situation is they won't cancel your reservations and definitely not refund you. Stay away!

I got sick and I need to cancel my whole trip. Since I was serious about it I decided to stay at home and have self quarantine for a week. When I contacted to customer service they don't care to understand my situation. I have perks 15 and spent a lot of money last 6 years, but they don't care about their loyal customers and won't try to satisfy my situation. Shame on you hotel tonight. Wish I didn't waste my money on this stupid app. I have gold membership at Expedia and I never had problems with them to cancel my reservation even if just my plans are changed. Wow

HotelTonight.com?
Read on:
Imagine riding 40 miles on your bike, down Route 66, in sweltering heat- but confident that when you get to the Comfort Inn, there will be a room waiting for you because you booked it on Hoteltonight.com. Now imagine hearing from the front desk that they have no record of the booking. It's Saturday night, and all rooms are now full.
But, I say, here's the Hoteltonight booking confirmation, right here on my phone. See? Shuffle forward two weeks and Hoteltonight has assigned a different support person to this issue every day, shifting and dodging, and every day they forward to me the same form letter. They seem determined not to
Either apologize or refund. I will now go to the Hell Freezes Over option until their little fingers are bleeding from responding to my twice daily fireball messages.
I will never trust them again.
I'm suggesting, neither should *******@hoteltonight.com

Wish I could give 0. They charged me more than the hotel website, then wouldn't honor the price adjustment policy. Finally ended I saying I wasn't within the 2 hour timeframe, because I'd been emailing and talking to them for two hours. I'll never use them again.

I used this service the first time was great. The second booking was horrible. We got to a hotel they said was a deal. When we arrived the hotel had mold bugs and completely gross. I was not letting my family stay there. I called them and they told me they were going to give me a refund and help me find a room and call me back. They called back and offered a 25.00 credit for a room I didn't take because of mold no hot water and reveiws of having bugs... do not use this service they do not care about there customers.

Went on a long car trip and travelling was way longer than I expected so I missed the hotels i booked previously but thanks to Hotel Tonight we found the so much needed bed overnight.

My hunband and I had a delayed flight into JFK airport and at 2:30am were desperately trying to find accomodations in NYC (easy enough, right? Wrong! Everything coming up online at first search was booked because of so many delayed flights all at once). We thought we had found soemthing on HotelTonight, but after making the booking we noticed the check-in time was for 4pm later that afternoon, and we needed something iimmediately. We contacted customer service at HotelTonight right away and explained our situation and that it was an oversight, we did'nt think it was for the following night but rather that night, as of 2:30am. Hotel Tonight refused to refund us our booking despite our please mere minutes after booking, but we still took a $100 taxi to the hotel in question to make sure we could cancel the booking. We were told that because we never checked in we would not be charged, but instead Hotel Tonight refused to refund us our booking, and when I gave them the local phone number of the hotel, they simply claimed it went to a different person. They are dishonest, unethical, unempathetic, rather they expect us to book with them again for a $25 discount for our troubles. We had to walk in Times Square to 4 different hotels looking for accomodation at 3:30am because everything was booked up, we had better luck that way than with Hotel Tonight. There are many other better trusted and bigger companies to go with in search of hotels whose customer service is way better, I communucated with 4-5 different agents by email and they all gave me different answers, including a request for the name of the person we spoke with at the hotel we'd booked at 3:30am as proof that we never checked in, all impossible stuff, to add insult to injury. I wish I'd checked the ratings for this $#*!ty company before booking but we were exhausted and frantically trying to find a place for the night in a city we are not familiar with. Never again!

Rented me a spot with roaches, had me send videos. Week later they are denying my videos are real. Don't use this service. Don't find the middle man who doesn't take care of their customers. Email me for videos or pics. *******@gmail.com

First and last time using this site. Company does not validate hotels that it promotes. First hotel charged a resort fee different from the website and rooms were not as advertised. Had to spend 1 hour plus to resolve. 2nd hotel was to be a standard room 300 sq, they placed us in a micro room that was 150 sq for the same price. Floors were dirty and ac didn't work. Booking thru 3rd party allows you no rights with the hotel. All conversations or issues must be resolved with the booking agent. Waste of time especially if there are issues