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HobbyKing has a rating of 1.26 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HobbyKing most frequently mention customer service, live chat, and store credit problems. HobbyKing ranks 12th among Remote Control Cars sites.
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I know there has been problems with shipping for a variety of reasons, but things are turning around for Hobby King, I know this is exciting news for Hobby enthuists who want to get thier stuff for cheap, and quickly! The warehouse shipped over 2000 orders last week. Visit Hobbyking.com, there is an awesome selection of items for all your Hobby project needs - Collin
Hobby King recommended the Trunigy Aquastar marine 200A motor and 200A ESC It has never worked. Contacted HK tec support. They said they didn't know what to do to fix the problem other than but the program box. That box was sold out. Approx 16 months later they indicated it was discontinued. Now I can not get my ESC or motor to work. Can't get it replaced as it has been over a yr. Found a video on YouTube from over 9 yrs ago. They had exact same problem I have. Others that sent comments to the video poster had same problem. You would think after 9 yrs HK would know how to correct the problem or stop promoting an unreliable product. I have searn off HK. Not even redeeming my points
Purchased batteries and received items completely different from product description. Rude customer service would only process it as normal return which means store credit and I am responsible for return shipping. Store credits are useless when I plan on never ordering from the place and they would not guarantee the next item I receive would not be defective. Things are cheap for a reason here, they are junk. Never buy from this place.
Hobby King recommended the Trunigy Aquastar marine 200A motor and 200A ESC
It has never worked. Contacted HK tec support. They said they didn't know what to do to fix the problem other than but the program box. That box was sold out. Approx 16 months later they indicated it was discontinued. Now I can not get my ESC or motor to work. Can't get it replaced as it has been over a yr.
Found a video on YouTube from over 9 yrs ago. They had exact same problem I have. Others that sent comments to the video poster had same problem. You would think after 9 yrs HK would know how to correct the problem or stop promoting an unreliable product.
I have searn off HK. Not even redeeming my points
Products used:
Traxxas they are more reliable and tech support knows how to work the products they sell.
I know there has been problems with shipping for a variety of reasons, but things are turning around for Hobby King, I know this is exciting news for Hobby enthuists who want to get thier stuff for cheap, and quickly! The warehouse shipped over 2000 orders last week. Visit Hobbyking.com, there is an awesome selection of items for all your Hobby project needs - Collin
Unclear delivery time, bad refund policy, no customer service. Very bad online shop. Never again. N
Products used:
pla filament
I ordered some screws for a project, I paid for the faster shipping and I ended up spending a good amount because I needed to complete a project. A week has gone by now and my order is still processing…. Like how hard is it to process a bag of screws. They ended up taking so long that I ended up going somewhere else to get the screws I needed. There processing is garbage and for that 0/10 don't order from the site would not recommend
Tip for consumers:
Just don’t use it
Products used:
Screws
HobbyKing is the absolute worst to deal with. I would rather take a double XL kick to the groin then deal with them again. After taking nearly a month to process a refund somehow they still screwed me out of little over $20. It's not hard to see why their customer rating is so low.
Horrible company! I ordered a battery six days ago and it still hasn't shipped! Customer service keeps giving me the run around for an order cancellation! They won't give my money back! AVOID THIS WEBSITE!
Tip for consumers:
AVOID THIS SITE!!!
Products used:
Never received anything!!
Bought a Wing for a Hawker Hurricane, came in a package too small, was severely dented, i was said to post it pack on my own expenses to get a refund. I would accept that if i demaged the item myself, but asking me to pay for their faults is a very bad experience. Iem was clearly NOT new, bag was teared open and cut, the cut was covered by tape.
Keep away from this store, the prices mean nothing if you get broken products an only loose money in the process (pay shipping x2 for nothing but frustrating experience) i would recommend spending a bit more on a shop with local service and have a great time with your purchase
Tip for consumers:
Do only buystuff that you can accept are broken. Buy cheap stuff that you are okay with if they are broken, do not expect any service or a return label.
you can expect to cover shipping by yourself if you choose a refund thus only buy stuff that is cheap to ship, so no big stuff and never ever batterys, if you need batterys i would recommend CNHL
Products used:
No Producs, since the shipped product was dead on arrival thus not usable at all, no refund, was asked to cover shipment back by myself
I have spent 30 days as of today trying to get this company to issue a refund on a faulty item I am not going to go into anymore detail because I'm frankly sick and tired of even talking about this but I want people to be aware do not buy things from this company they are thieves. They really need to offer zero stars as an option he's giving them one is way over crediting them.
Tip for consumers:
That they have the most horrible customer service and return policy of any business that you’ll ever do business with.I don’t think I could’ve been any more frustrated, it ‘s like someone just came up and stole money right out of my wallet. That’s what I feel like.
Products used:
I got a defective item, no return shipping label for return and made mistake of not getting a tracking number for my paid return. They claim it was never received. So they now have my money for the purchase, the item I purchased and the additional money I had to pay to shop their defective item back to them. And after a month of trying to get the right department I received absolutely the worst, most lazy customer service with no compensation for anything. I have already came to realize I just threw away about $50, but more importantly all the time I wasted sending the copies of my package and the endless runaround that took over a month of time only to hear they cannot find my item. I honestly have never been so disgusted with the business in my life.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
The worst company iv ever had to deal with. Total waste of time. All there reasons are so weak. And still ant got my goods after 65 days ish have gone buy.
Don't buy anything from them if you live in N. Z is my advice to everyone in N. Z.
Get it off wish lolol as there stuff came from China in 10 day's after I ordered it. Don't wast your time. Is my advice to everyone reading this.and to the person who replys to this. Look at your 1 star ratings. That tells a very clear story of unhappiness allround the planet.
Sort your $#*! out. Stop Mucking around your customers.
After 20 times of trying to get to the bottom of it all still nothing. Not even email contact. Look out people not worth your time or hrs wasted.
Tip for consumers:
Don't use it
Products used:
Time wasters
Brought a Ender 3 for £128 for a birthday gift on 4th April, it had a faulty fan. Eventually was told by hobbyking to send the whole printer back and my expense and they would reimbursement it, well they have now reimbursed everything but to store credit, now being passed from pillar to post trying to get my money back in my bank so I can order the printer from someone who has it in stock. Was going to buy an RC car and new drone parts but never order from hear again now
Tip for consumers:
Avoid incase of an issue
Products used:
3d printer
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
It was a site where I have been shopping for many years. My order, which said that it was sent in 2019, has not arrived yet. They certainly do not produce solutions.
HK is not like before. I think i'm scammed. Maybe it was never sent. I will never shop here again. You can shop safely from places like aliexpress, banggood, etc.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
WARNING - I just ordered a Turnigy 20 6 cell 22.2V battery for £192.48. When I received the confirmation the shipping costs were quoted at £324.47. Since I had 2 Turnigy 4 cell LiPo batteries delivered a couple of weeks ago at a shipping cost of £70 I think misread the shipping cost as £32. I immediately contacted HobbyKing to cancel the order but they said it had already been collected so couldn't be cancelled. FedEx denied having collected it but said only HobbyKing could cancel the shipping. Utterly disgusting and smacks of a total con! I have already been stung for £82 import costs for the previous 2 batteries. All I want is a refund as no one in their right mind would pay over £500 for a single LiPo model battery
Tip for consumers:
Beware shipping and import to U.K. costs
Products used:
LiPo battery
I ordered an item that went to the global site and was told that the item was shipped. I attempted to find shipping status several times and even after 10 days there still is no tracking information at the site they link to my order!
Another order I was charged for and told would be Fed ex and it came USPS!
Ordered items from website, items from U.S. warehouse arrived within a few weeks, However the items from the Hong Kong warehouse still have not been delivered, this was ordered over 2 months ago. The only way to contact is thru online chat which is a joke. Don't waste your time and money, if it takes over 2 months to make a fuselage and a tool kit something is definitely wrong. Will never use this obvious scam of a company again. If it says Hong Kong warehouse beware!
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
Simply put if you need anything resolved and you contact HobbyKing Support Center, you are in for a frustrating day. They resolve absolutely nothing. I think they exists just to return emails, like a robot, but do nothing to resolve the issue. I think HobbyKing should save themselves money and close out the Support Center. Just have automated emails.
Tip for consumers:
Try to buy from a different site, if possible. If you must buy from them, hopefully you don’t need the Support Center.
Products used:
Never got the product, waiting on the refund. Product was returned to the Warehouse and it has been in the Warehouse for 6 days. Still waiting for my refund.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
I ordered an RC plane, along with some parts and a radio. Package arrived within a few days. Ok that was good, but when I opened the box, the plane they sent was a smaller version. Item was sent back and now in their possession for 8 days now. Still waiting for a refund or the correct model. Also they would deduct 20% if I opened the box of the model. I should have purchased on eBay.
I just wanted to cancel after I heard the horrible reviews of the product sold. I received a rude comment and reply from their company representative.
Products used:
None. Cancelled prior to arrival.
We're sorry to hear of this. To be clear, your attempt to cancel the order was requested too late. If you need to cancel an order, you must request this immediately as once the order has been packed by the warehouse, no cancellations or modifications can be made. Please contact our Live Chat to make any order modification requests as soon as possible, suggested within 30 mins of placing an order.
Took my money but didn't ship item
I waited 31/2 months for a back order that was promised to ship free. Once item was back in stock they wanted me to send them $60 more to ship.
15 emails, two live chats and they continued to lie to me.
Worst company to do business with, buyer be ware!
Tip for consumers:
Don’t do it!
Products used:
None
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
I really like the idea of HobbyKing.com, but customer service stink's no help of resolving any issues at all I think they are just waiting for me go away and disappear and take my money.
£450 worth of orders, parts of my order only received after 6 weeks.
Then on my account it says received, but items still missing. I have tried the find a contact number but they don't provide this service. So submitted a request form, got a reply back totally unrelated to the subject in question and then I was passed to someone else same again no joy. I would have sent back the received items for a full refund, but I very much doubt I would get a full refund after reading the terms and conditions. A total joke is HobbyKing.com think twice before purchasing
Tip for consumers:
Shipping not as stated.
Customer service seems like they are writing from a script, no real communication.
I ordered from this company as one shop purchase, as I was looking start-up a small RC aircraft modelling business. So they could have had a lot of business from me, oh well there loss not mine
Products used:
items received as you would expect, don't know about the rest as never received them
We're sorry to hear this. Please send an email with detailed information regarding this concern to csrmateam@hobbyking.com and we'll resolve this for you.
Ordered and paid for a FrSky X7S in promotion (GLOBAL warehouse) on 13/09/2019 (order *******) with expected arrival date at the end of November. After 5 months and various requests they tell me that they don't know if and when it will arrive. They have the same radio available in their EU and UK warehouses but don't ship.
They put a 50% promotion item, they took the money to do their interests and when the person who ordered it gets tired of waiting they return the money. Money that in the meantime they used to do their business.
It is a scam.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
Won't send products ordered to correct address and then keep the shipping cost when they decided to cancel the order randomly. Don't waste money
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
Don't waste your money buying any of their rc cars or planes, they will make something for a short period then discontinue it and not make parts available then your stuck with a useless product!
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
Tried to purchase from them, the product is in stock but only in Hong Kong. They won't ship it. And I had to sign up to get this service.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
WORTHLESS COMPANY! Never buy there again, has been waiting for a receiver for 3 weeks, still nothing, customer service says that I will have lost my money.
At Aliexpress is often free shipping, much faster and much cheaper and track and trace. NEVER more Hobbyking for me!
Gain trust and grow your business with customer reviews.
Founded in 2005, HobbyKing is one of the leading online global Radio Control (RC) hobby shops. We're also designing, manufacturing, and distributing a wide selection of proprietary RC products including RC planes, cars, and boats; right through to batteries, parts, and accessories. HobbyKing's mission is to make the RC hobby more accessible for everyone to enjoy.
We've also developed several well-known brands including Turnigy, which is renowned for its electronics and batteries; Durafly, for quality RC airplanes; and OrangeRX, for RC radios and receivers. If you love RC products, then we're just like you!
The company was founded in Hong Kong by Karen Wu and Anthony Hand. The company targets the market with low-cost equipment for the models it sells. HobbyKing, today, contributes to activities of the major players in the world of modeling part from young beginners.
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new