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Claim Your BusinessHertz.com has a rating of 1.48 stars from 370 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hertz.com most frequently mention customer service, credit card, and rental car problems. Hertz.com ranks 179th among Car Rental sites.
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This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz. As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!
Long story short Hertz would not refund my account after dropping the car off early I talked to numerous hertz customer service people who all assured me I'd have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said you were refunded yesterday -if it's not in your account take it up with your bank- and hung up on me, so I did my bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on.
Long story short Hertz would not refund my account after dropping the car off early I talked to numerous hertz customer service people who all assured me I'd have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said you were refunded yesterday -if it's not in your account take it up with your bank- and hung up on me, so I did my bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on.
Despicable company that tried to get my money although i never signed anything with them. They told me later that they own Firefly car hire who also tried to grab my money. They referred the issue to debt collectors! Without even reviewing my case or answering my emails. Didnt even want to talk to me on the phone. It was a result of a VISA credit dispute that resulted in my favour. 6 Months later Hertz popped up and want that money back without answering any of my questions regarding this issue. Thinking serious legal action against them and their side kick eos debt collectors
Products used:
car hire
As a loyal member of Hertz's Gold Plus Rewards President's Circle, I had always expected a seamless and hassle-free experience with them. However, my recent encounter at the Nashville TN Airport branch left me thoroughly disappointed and frustrated.
First and foremost, upon arriving at the rental counter, I was dismayed to find that I was not given the option to choose my vehicle, as I had been in the past. Instead, I was simply handed keys without any consideration for my preferences or needs. This lack of personalized service was a stark departure from my previous experiences with Hertz.
To make matters worse, upon receiving my final bill, I was shocked to discover a charge of $615 that had not been previously agreed upon. Despite being a President's Circle member, I was subjected to this exorbitant "upgrade" fee without any justification. Apparently you are charged for the guaranteed one-car class upgrade that is listed as a perk.
Adding insult to injury, my attempts to contact a live agent to address these issues were met with frustration. Every phone number I called directed me to the Hertz app or website, leaving me unable to speak with a real person to resolve my concerns.
Overall, my experience with Hertz at the Nashville TN Airport was extremely disappointing. As a loyal customer, I expect better treatment and transparency, especially as a member of the President's Circle. Moving forward, I will be exploring other rental car options and cannot recommend Hertz at this location to fellow travelers or my company's travel department.
Con dos meses de anticipación rentamos en la página de Hertz una camioneta, la más grande que ofrecían, para nuestras vacaciones de Navidad en familia que incluían rentar una camioneta en L.A manejar ahí y luego a Carmel y a Big Sur y devolverla en Monterey. Al llegar a LA nos asignaron una Escalade, firmamos y pagamos. Ya teniendo, con esfuerzo, adentro de la camioneta todas nuestras 5 piezas grandes de equipaje y listos para salir del estacionamiento, nos bajaron del coche! No les importó que ya hubiéramos pagado y que tuviéramos el contrato en la mano; al parecer llegó un socio 'dorado' y más importante que nosotros y con todo y nuestro contrato ya firmado nos bajaron. Gente muy mal educada, muy groseros nos hicieron sentir muy mal, parecía como si en lugar de haber rentado una camioneta la hubiéramos robado y se la estuvieran devolviendo al dueño. Horrible. Con exepción de una de las gerentes con las que hablé después para que me devolvieran al menos el dinero pagado y del sr que nos atendió al llegar que sí se portó bien, las demás personas en Hertz Los Angeles no deberían estar en contacto con gente. Su trato muy malo. Gracias a Dios el resto de nuestro viaje fue bonito. Pero una experiencia así lo pudo arruinar. Preferible no usar Hertz nunca jamás.
In three recent Hertz rentals, they had no cars available despite taking my reservation and my being a President's Circle member. In each case, a bunch of other people were also left without cars. The manager at the one in NYC said he thinks this is the company policy despite it being illegal in New York. Sounds like an opportunity for another class action lawsuit against Hertz. I guess leaving their customers stranded without a car is better than having them arrested for stealing a car that they rented!
I went online and reserved a Tesla for $50 a day for two days. When I arrive this morning to pick the car up, there was no Tesla and the only thing available was something super expensive in comparison. I feel like this company is very deceitful and uses and abuses their customers. So sick of these large companies getting away with all their lying deceptive practices and schemes.
I worked in the call center in Oklahoma City.
This is a place that requires a disciplined individual to successfully work here, and most people in the age group they usually hire, people in their 20s, don't have that.
The first thing our training group noticed and openly commented on was when reviewing the handbook that the company seemed to be out to get their employees. Admittedly, being only 24 years old I didn't have the level of maturity they were demanding in the job, but it wasn't going to work anyways because of the petty nitpicking.
Because of this, they went on hiring binges at the first of every year. People would quit during the year, and they wouldn't replace them until they started hiring again the next year leaving themselves with a skeletal crew by year-end.
I had people in the building ratting me out and even people at the rental locations tracking my supervisor done when I advised customer of the wrong information.
After four months, I could see I attracted too much negative attention. I went into the office at the start of my shift and said I was quitting right in front of a group of new hires that just happened to be there.
I now make over $200K per year and have never rented a car from Hertz. They usually don't have the best rates anyway.
Products used:
Worked there
I arrived at Hertz car rental Hwy 49 location gulfport ms on Friday March 8 to pick up car I reserved Location was closed I had no notice Missed sons wedding
Never take the car from Hertz, they are more than double the price of the market.
If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company.
Before you realize they are looting you, you will be well under a lot of money and will repent.
I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600.
Never, Hertz, we get under the impression of Tesla and all through them but it is all a trap. Worst company to take car rental from.
I took Tesla and lost my Key, I called the call center they told me USD250, and to take a replacement, when I went to take a replacement they charged me USD400 dollars for the key, and the person at Newark airport in the Gold member area was damn rude. When I said okay I will return the car, this person charged me a full week despite I returned in one day, I did not realize it earlier, but after a few minutes when left, ran back to him what he did.
No apologies nothing, he just said "O" and then adjusted it. As if he is doing a favor to me.
First, we stand in the queue every time for over an hour, where one person will be there who is least interested in working and above that charges you exorbitant money and loots you.
My advise do whatever but keep away from HERTZ.
Tip for consumers:
Never take the car from Hertz, they are more than double the price of the market.
If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company.
Before you realize they are looting you, you will be well under a lot of money and will repent.
I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600.
Products used:
rental car
This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz.
As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!
Car rented from Hertz Toulouse airport for 4 days, on my return I was 1hour late due to heavy traffic at that day. I was shocked to see I got a charged 1 additional day of rental with an exorbitant rate equivalent to the 4 days rental. So simply I paid double the original bill for 1 hour delay. Very disappointed and feel raped by hertz, certainly it will be my last rental with them.
Rental Agreement # *******
For a 13 days rental, I was deceptively charged $3,497.00 for an upgraded 49,000 miles driven car with poor shocks, bad steering and non-functional USB port. Complaint about the cars performance from the highway went unheeded, as the buck was passed here and there.
In addition to $ 3,497.00, my credit card has been charged an additional amount of $695.00 without any explanation on my receipt as to what this additional charge entails. I could not find the explanation anywhere on Hertz's website either.
Tip for consumers:
See above
Products used:
Car rental
I do not even want to give the Bozeman Montana Hertz Rental even one star! The customer service was so bad. The girls I dealt with Lynn and Christina were so rude and disrespectful! I searched Hertz.com for a vehicle for our trip to Yellowstone a year in advance and confirmed a car for one week of $575.68. When we arrived at Bozeman they said that when I reserved the car I used a code for a company called Woodforest. I had no idea what she was talking about. I reserved the car by going to www.hertz.com. They said that if I could not show proof of working for that company I would have to start all over again. Which I had to do and they charged me $1274.56 for the new reservation. They accused me of stealing because they said I tried to use a code that was not allowed for me. I believe this is a scam and they add the code to everyone's reservation to trap you into reserving again! You are on your trip already and need the car what else are you to do but of course start over and they double charge you. They said the manager was on a vacation out of the country and nothing would be resolved until they got back. I never heard back from the Manager ever. I have had to call back every time. No one ever returned an email or phone call. NEVER EVER use Hertz. Check the reviews! The reviews are terrible! There is even a Facebook page called Hert Rent a Car Sucks! Now I know why!
Their customer service is horrible. They'll send an e-mail 3-5 business days later after an inquiry stating that they have a high influx of e-mails so they take a long time to reply then just tell you to call a 1-800 # and remain on the line for 10-15 minutes. Their e-mails are ALWAYS saying sorry for the inconvenience but the messages are completely automated. I cancelled my reservation at the end of the 15 minute call.
I hired a hertz rent a car to pick up in their branch in Malta. I found additional damage other than what they had put on form. Before moving the vehicle i took several photos of the damage and the additional one. On returning the car they informed me that they would be taking 450 euros out of my account for the extra damage ie 3/16 of an inch paint chip.
I sent several emails protesting my innocence on this but received no reply then without my permission they took the money out if my account this us tantamount to theft. I will never use Hertz malta again and am involving agencies to help return of my money. I am appalled that Hertz malta cantreat a customer like this.
When picking up my reserved vehicle at Barcelona airport I was asked if I wanted personal insurance coverage. I declined the coverage but the agent slipped it in the contract anyways. Lesson learned: always look at all the details before signing a rental agreement, no matter how long it takes. This lesson cost me 120 Euros for useless insurance.
Products used:
Car rental
Consistently the worst experience out of all of the competitive brands. I have tried many times on business and the occasional leisure trip and Hertz always seems to mess up the reservation, overcharge, not be transparent, difficult to execute simple tasks via their website and poor customer service both in person - and if you are lucky enough to actually get an agent on the phone in under 30 minutes. No thank you.
Tip for consumers:
I'll go with a competitor any day after multiple poor experiences.
Products used:
Hertz
I prepaid for a manager special 2 or 4 door car. When I arrived the agent stated no 4 door was available, she would upgrade to a full size car. I told her I could get a better deal at another car rental. She stated she'd take care of me and give a 50% discount. I trusted her word, my mistake! My original reservation was for $276.38, my final charge on my credit card is $615.80. Very nice " bait and switch " Hertz. Shame on your agent for lying and stealing customers hard earned money. I guess nothing was learned from bankruptcy and the lawsuit of your former CEO.
Look at the charges Hertz added to my bill. Very deceitful company. Will never rent from them again
RENTAL DETAILS
Rate Plan:
IN:
OUT:
Rented On:
10/05/2023 12:53 LOC# *******
NEWARK, NJ
Returned On:
10/08/2023 07:39 LOC# *******
NEWARK, NJ
Car Description:
SIR C40 EV AW S TRC2245
Veh. No.:
*******
CAR CLASS Chareed: B
MILEAGE
In: 3,366
Reserved: 99
Driven: 3,238
RENTAL CHARGES
DAYS
3 g
40.50
121.50
SUBTOTAL
121.50
CONCESSION FEE RECOVERY
17.69
VEHICLE LICENSE FEE EV BATTERY CHARGES
25.00
CUSTOMER FACILITY CHARGE
37.74
MOTOR VEHICLE LEASE TAX
15.00
11.625%
23.57
AMOUNT DUE
241.40 USD
We booked, months in advance, a small automatic car for 2 weeks from Milan, Italy with an additional driver.
We got to the hire car depot and they said they only had a larger size manual transmission car.
They still charged us for the additional driver even though they couldnt drive a manual car and also still charged the extra for an automatic transmission.
They have also refused to refund the approximately $1000 extra we paid for an automatic and extra driver.
Do not use them they lie and are untrustworthy
Products used:
car
I worked for Hertz Rental Car in Redwood City as a driver. There was a little clerical
Mishap concerning my paycheck. Hertz supervisors made good on it in an exceptionally
Kind and generous fashion. And the local office was very nice to work for. If these are
Examples of Hertz style, then I say "get on the road with Hertz!"
Hertz should de ASHAMED!
I planned a trip from Alabama to Texas for a family reunion. Boy am I angry and disappointed.
I found a good deal online and booked way in advance. I ordered a large SUV to travel in style and a bit luxury.
When I arrived to pick up my rental, I was told that they had no SUV I rented. They offered me a way smaller SUV interested.
I was angry and asked the lady, if she could do anything to help. She denied.
She told, I have 2 options: take the smaller SUV or cancel for a refund. Really?
I called Hertz headquarter and explained. The "gentleman" looked up the reservation and told, that I made the reservation with Priceline, and he will not help.
If I had made the reservation with Hertz directly, he could help and could make a change to another location.
Only resolution he offered: cancel this reservation and book a new one. Of course, then the booking would be almost double then I have prepaid for the large SUV.
What a disappointment.
Of course we had no other choice, we had to take the small SUV.
That this small SUV stank like hell to cigarette smoke was just the top of the iceberg.
We are renting quite often, and out next trip will be in April of 2024.
I told my wife, I will never ever rent with Hertz anymore and I will make sure, that all of my friends, etc get notice of this.
I look forward to her from Hertz for an explanation. "we are sorry" just will not do it.
Hartwig Raphael
Booking # is: K*******122
Tip for consumers:
Hertz should de ASHAMED !!!!!!!!!!!!!!!!!!!
I planned a trip from Alabama to Texas for a family reunion. Boy am I angry and disappointed.
I found a good deal online and booked way in advance. I ordered a large SUV to travel in style and a bit luxury.
When I arrived to pick up my rental, I was told that they had no SUV I rented. They offered me a way smaller SUV interested.
I was angry and asked the lady, if she could do anything to help. She denied.
She told, I have 2 options: take the smal
Products used:
Car REntal
Do NOT, I repeat, DO NOT rent from Hertz. They lie on their website and say a vehicle is guaranteed, but when you arrive for pick up, they just take your money and hand you the keys to a different downgraded model. No notice, no apology, no explanation. Not even a refund for the downgrade until you go back and forth with customer service.
Hertz needs to take "guaranteed" off of their site because they do not honor it. It is treated just the same as their regular "or similar model" vehicles. I reserved a Tesla Model 3 in January 2023, received multiple emails in June 2023 to hype me up and get me ready for my Tesla rental, and then when I arrived to pick up my car they handed me keys to a Chevy without even letting me know they didn't have the Tesla. It took several emails back and forth before I was even offered the price difference between the Tesla rental and the Chevy rental.
Atrocious customer service. I had been a Gold Member for years, but I will never rent from them again.
I always use Hertz services when travelling they deliver the car to where I need it, which is very convenient.
Unresponsive customer service. Hertz rented me a vehicle with over 55,000 miles on the odometer. During my rental the key fob became inoperative and would not unlock the doors. The lock cylinder for the physical key was also broken. I could not unlock the car. I was stranded at a remote location with no cell service after completing an 85 mile backpacking trip. The vehicle also had no spare tire. Hertz Customer Service has been unresponsive to my request for customer satisfaction. (Rental Record # *******)
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