• HearSource

HearSource

Overview

HearSource has a rating of 4.49 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HearSource most frequently mention local hearing, aid office, and excellent service. HearSource ranks 1st among Hearing Aids sites.

  • Service
    14
  • Value
    14
  • Shipping
    13
  • Returns
    9
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • These hearing aids are awesome and I enjoy wearing them.

Critical highlights

No critical highlights yet

How would you rate HearSource?
Top Positive Review

“Good”

John S.
2/12/20

I purchased ReSound Quattro 9 hearing aids from HearSource.com. Their staff was friendly and professional, not pushy. I received my hearing aids on the 4th business day after I ordered them via UPS. They were preprogrammed for my hearing loss. The fine tuning and adjustments was accomplished as soon as I requested that particular service. I Will recommend HearSource.com very much. I saved $2,400 compared to my local hearing aid office for the exact same product.

Top Critical Review

“Bait and switch”

Dave C.
12/16/22

They told me they were in the Anthem Network. Based on this, I decided to buy from them. When it came time to pay, they said oh you need to go online to this hearsource.com website. And then they said that the hearsource is not in the Anthem Network. So they got my business by saying they were in the Anthem Network, but they handle their transactions with another company (the exact same phone number by the way) that they can then claim is not in the Anthem Network. They have refused to honor the discount that Anthem provides for their in network providers and for their insured clients. I am out thousands of dollars. It's like in movies where they hide money in an offshore account.

Reviews (39)

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Reviews that mention popular keywords

hearing aids (30)
Thumbnail of user johns5804
2 reviews
6 helpful votes
February 12th, 2020

I purchased ReSound Quattro 9 hearing aids from HearSource.com. Their staff was friendly and professional, not pushy. I received my hearing aids on the 4th business day after I ordered them via UPS. They were preprogrammed for my hearing loss. The fine tuning and adjustments was accomplished as soon as I requested that particular service. I Will recommend HearSource.com very much. I saved $2,400 compared to my local hearing aid office for the exact same product.

Tip for consumers:
Ask questions, these folks are very knowledgeable, nice and easy to deal with.

Products used:
ReSound Quattro 9 Rechargeable hearing aids.

Service
Value
Shipping
Returns
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Thumbnail of user tedb229
1 review
0 helpful votes
December 9th, 2020

I cant recommend Hearsource highly enough. They provide the very latest in hearing aid technology at a very reasonable price - much lower than brick and mortar stores. And they know their stuff! They will take the time to get your devices sounding exactly the way you want them.

Thumbnail of user matthewj190
1 review
2 helpful votes
March 1st, 2020

Talked to the sales rep at HearSource. I submitted my hearing test and called them to discuss. They walked me thru the process to pick the best hearing aids for my needs. Very friendly. Received my hearing aids in just a few days. Once I received my hearing aids they video chatted with me to fine tune them. Now I'm good to go. Never realized how much I was missing.

Tip for consumers:
Highly recommend. Dont be scared to chat with them on their website.

Products used:
Widex Evoke 440 312D's

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriab725
1 review
0 helpful votes
December 10th, 2021

I had used HearSource a few years ago to have my mother's hearing aids repaired. They did a great job on the repair and a reasonable turnaround time. Keep in mind that when she took it to her local hearing aid provider, they said it could not be repaired and wanted her to buy another new hearing aid.

As time passed, I too needed to purchase hearing aids for myself. I sent them a copy of my hearing test and ordered a set of their new Bach Hearing Aids. Wow. These hearing aids are awesome and I enjoy wearing them. HearSource has been excellent to deal with. I couldn't ask for a better experience.

Tip for consumers:
These folks are super nice and professional. I had an excellent experience with this company.

Products used:
Bach 20 hearing aids.

Service
Value
Shipping
Quality
Thumbnail of user leem441
1 review
0 helpful votes
October 28th, 2020

I purchased a set of ReSound hearing aids from HearSource about two months ago. At first I was hesitant to purchase hearing aids from an online vendor. After speaking to them on the phone I became secure in the knowledge that these people were pro's. I bought my aids from them and have absolutely enjoyed their competency and support.

Thumbnail of user charlesg553
1 review
1 helpful vote
July 8th, 2020

Want to pay half as much as you would for entry level hearing aids and get top of the line Widex? This is the place to go. Friendly, helpful service and follow up care. Excellent products for every budget. No need to look any further.

Thumbnail of user crisj3
Cris J. – HearSource Rep

Thank you Charles G. We appreciate the great feedback.

Thumbnail of user davidm7352
1 review
0 helpful votes
April 30th, 2022

We had taken my mother's hearing aid into the local hearing aid office needing a repair. The local office advised that the hearing aid was over 5 years old and could not be repaired. We went home and did an internet search for online hearing aid repair services and found HearSource.com.

They were very professional on the phone when I called to inquire about their services. We sent Mom's hearing aid in for repair and had in back working nicely within seven days (including shipping time). Their price of $199 plus $14.50 shipping. Seemed very fair to me.

They did and excellent and workmanship is top notch.
Price is lower than most other places I checked.
Friendly professional staff.

Really Nothing Negative to Say.

Tip for consumers:
These folks really are the awesome to work with. I would recommend them to anybody.

Products used:
Hearing aid repair service.

Thumbnail of user curtl26
1 review
1 helpful vote
May 25th, 2020

I chose Manan Technologies Inc. (HearSource) for their reputation as a professional and trusted provider. I can not say enough about their prompt and excellent professional service during my trial period. When I needed answers about the hearing aids or when I needed technical support for fine-tuning they connect to my hearing aids remotely through my iPhone and make adjustments to my hearing environments programs. They were always courteous and there when I needed them. No waiting for scheduling an audiologist or travel time spent to an office!
I put Manan Technologies Inc. (HearSource) at the top of their industry as a demonstrated professional and technically competent provider.

Thumbnail of user roberth1892
1 review
1 helpful vote
March 8th, 2020

HearSource had repaired a couple of old hearing aids for me in the past and had done a great job.

When I finally decided to pull the trigger and purchase new hearing aids, they were the obvious choice. I purchased Widex Evoke 40 hearing aids. The hearing aids have performed perfectly. The HearSource pricing is much lower than my local hearing aid office. Their support and service has been excellent.

The staff seems to be on top of it. Very nice, knowledgeable, and professional. I am very satisfied. I honestly believe that this is the future for the hearing aid industry. Efficient, cost effective, and convenient.

5-Star rating and high recommendations from me.

Tip for consumers:
Cost effective. Efficient, Convenient.

Products used:
Widex Evoke 440 hearing aids. They have also repaired my previous hearing aids for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davec1197
1 review
0 helpful votes
December 16th, 2022
Verified purchase

They told me they were in the Anthem Network. Based on this, I decided to buy from them. When it came time to pay, they said oh you need to go online to this hearsource.com website. And then they said that the hearsource is not in the Anthem Network. So they got my business by saying they were in the Anthem Network, but they handle their transactions with another company (the exact same phone number by the way) that they can then claim is not in the Anthem Network. They have refused to honor the discount that Anthem provides for their in network providers and for their insured clients. I am out thousands of dollars. It's like in movies where they hide money in an offshore account.

Tip for consumers:
They will tell you they are in your insurance network, but then when you pay, they will direct you to another web site and later claim that it is not in the network. At that point, it's too late.

Service
Value
Quality
Thumbnail of user robertl1229
3 reviews
4 helpful votes
January 28th, 2020

Bought ReSound Quattro LiNX 9 hearing aids from these people. They did a good job. They sound very good and clear. Best hearing aids I have ever used.

Thumbnail of user stevend558
1 review
6 helpful votes
January 26th, 2020

I found hearsource.com online when comparison pricing the Widex Evoke 440 Fusion 2 hearing aids my local audiologist was quoting for just over $5000 unbundled (I would still pay for follow-ups)

After several visits with my local audiologist that required me to take time off work, drive to her office, and then wait in the waiting room for 5-20 minutes before being seen. I decided to try Hearsource.com to save me on purchase price, time for appointments (they have an app that is like Uber for hearing aid programming), and cost of follow-up visits. They are a licensed Widex dealer (look up Manan hearing technologies in Bainbridge, Indiana), so my online purchase came with full Widex warranty.

The only downside is that they can't physically adjust things for me, like helping me change ear domes or receiver wires, or doing real ear measures, but the pluses are still good enough for me. I am 10 days into my purchase and have had two follow video consults with the Widex remote care app (using the programming loop they included in the price of my purchase).

My local audiologist will service HA I purchased online, but I haven't needed to go that route and pay for that service since the lifetime service hearsource.com has included as been great so far. I will post another review down the road.

Service
Value
Shipping
Quality
Thumbnail of user rolandb60
1 review
5 helpful votes
December 17th, 2019

I purchased ReSound Quattro 9 hearing aids from HearSource.com in November of 2019. Excellent pricing, excellent delivery time of products (4 days), excellent service and support. 5 Star recommendation from me.

Thumbnail of user chrisd601
1 review
6 helpful votes
April 11th, 2019

Great service. Very nice people. Excellent products. They were very patient with me and explained my options clearly.

Tip for consumers:
They can fix up aids after the manufacturer stops working on them.

Products used:
Repairs and bought new aids.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgeg1749
1 review
0 helpful votes
September 21st, 2023

I sent my hearing aid in for repair work for $199.00 because they were making noise/static however they didn't fix them and sent them back without them working like they should and didn't call me for paying for postage then I sent them back to be repaired again for static and they sent them back to me in worst condition then before but they kept the money. I wouldn't do anything with this they are a scam repair hearing repair shop.

Thumbnail of user geralds130
1 review
14 helpful votes
June 23rd, 2018

Excellent service and outcome. 10 year old hearing aids sent in not working and came back good as new!

Tip for consumers:
Could not be easier. The staff was very professional and helpful.

Service
Value
Shipping
Quality
Thumbnail of user beatriceh5
1 review
20 helpful votes
September 26th, 2017

They have repaired both of my Beltone hearing aids for me now. Excellent service! Sent them in and had them back in less than week. WAY less than my local Beltone office had quoted me. In fact my last aid the guy at Beltone told me that my hearing aid could NOT be repaired. HearSource repaired it without hesitation. Saved me thousands since I didn't have to buy a new hearing aid. Highly recommend.

Tip for consumers:
Highly recommend

Service
Value
Shipping
Returns
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Thumbnail of user gregorys83
1 review
19 helpful votes
May 6th, 2017

Excellent product and company! Friendly helpful support staff. Initially I needed a bit of help learning the hearing aid programming software, I called the HearSource office and set up a one on one support session with a programming coach. I hear better now than I ever did with my previous hearing aids and I saved thousands of dollars.

Thank you HearSource!

Thumbnail of user melissac351
1 review
10 helpful votes
November 16th, 2018

Recently purchased a set of hearing aids from Hearsource.com. Transaction was normal and timely.The hearing aid cost less than half what my local hearing aid office quoted me. The best part was the follow-up care and programming that I received. They remotely programmed my hearing aids for me via my internet connected computer. Brilliant! My hearing aids are PERFECT!

Thumbnail of user oliviad45
1 review
13 helpful votes
September 11th, 2018

Went to my local hearing aid office where I had purchased my hearing aid 7 years ago with an issue. My hearing aid had static in it. My local office said that I needed a new set of aids costing me over $4000. I sent my hearing aid into HearSource and they fixed for $200. It took them about 10 days including shipping both ways. I am very happy and will recommend HearSource for hearing aid repairs when hearing aid are out of thieir manufacturer warranty period. My hearing sounds as good as new!

Service
Value
Shipping
Returns
Quality
Thumbnail of user waynel57
4 reviews
17 helpful votes
November 7th, 2017

Was told by my local hearing aid office that my hearing aid was probably not fixable. I was offered s new Hearing to buy for $3200. I told them I would have to think it over. Found HearSource on the internet and took a chance. I had nothing to lose. I received my hearing aid back in about 2 weeks working great. No issues at all. Smooth transaction. I will recommend this company to any that ask.

Thumbnail of user mikef1188
2 reviews
3 helpful votes
June 24th, 2021

THREE attempts to change a speaker wire but they couldn't do it. All I got were lies. Chuck won't call me back.

Tip for consumers:
Avoid. This outfit is so awful that it changed its name from Hearing Services to HearSource in a week.

Products used:
None. I can't afford to have it fixed again.

Thumbnail of user rogerg52
5 reviews
18 helpful votes
December 3rd, 2017

I recently submitted my hearing aids to hearsource to be repaired. Receive them back yesterday, both working perfectly. Very happy with their service. I will use them if needed again.

Thumbnail of user charlesk78
2 reviews
17 helpful votes
September 6th, 2017

They received my hearing aid on Aug 14, today is Sep 6 and nothing done. I paid $49 more for "rush service" and paid more for Fed Ex shipping. They don't return phone calls and just don't care. Do not use this service, total frauds.
CK

Thumbnail of user crisj3
Cris J. – HearSource Rep

Mr K., Your hearing aid was unable to be repaired after extensive research and attempts to fix it. Your entire purchase cost was completely refunded to you, and a tracking number was provided for the return of your property, as is always our policy for those rare hearing aids we are unable to fix. All stages of this process were clearly communicated to you. It is clear that you are unhappy with your service, and for that we are sorry, but there is nothing more we can do for you unless you are willing to communicate with us directly.

Thumbnail of user roberth1384
1 review
6 helpful votes
October 9th, 2019

My son referred me to HearSource.com as I needed to replace my older hearing aids. I purchased Widex Evoke 440 hearing aids at their recommendation based on my hearing loss and needs from HearSource. They shipped them to me, I had them in my possession within 3 days of my order. That was much quicker than I had received my original hearing aids from my local hearing aid office previously. They were almost perfectly programmed to my hearing loss. At their request I called them notifying them that the hearing aids had arrived safely. HearSource connected to my hearing aids thru my iPhone for some fine tuning sound adjustments. I have never heard this well.

I highly recommend both HearSource and Widex hearing aids.

And by the way, I saved about $3,000 getting my hearing aids from HearSource compared to my local hearing aid office. I really could not be happier.

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From the business

Affordable Hearing Aids, Personal Programmable Hearing Aids, and Amplification Devices.

Business History

HearSource was founded in 1997. As the first online all-make hearing aid repair lab HearSource has existed with a single goal; to provide high-quality affordable hearing aids and their necessary associated support services to our clientele at affordable pricing. Now our online hearing aid business model is designed to provide the same high-quality hearing aids and support services that you should find at any local provider. On average, our customers save over $3,100 on new hearing aid purchases per order.

Company Representative

Thumbnail of user crisj3
Cris J.
Typically does not respond to reviews

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4.5
39 reviews
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