HauteLook

I have been a Hautelook customer for probably about 10 years and always felt as though I was getting good deals, but lately I have ordered something and then I googled the item and have found that I may be saving 1 to 5 dollars. The retail prices are being hiked up. That does not make me really happy so I guess moving forward if I order I'm going to Google the item 1st and see if I can order it directly from the manufacturers website. If that is the case then I don't really need to go through them.

I added a picture of a Tissot watch I just ordered. Found the same watch on the Tissot website for $197.50 and I bought it on HauteLook for $196.97. Not a great deal

So I ordered two items only difference between them was the color. Orders on April 26th and received one of the items on April 30th. Not bad. But the app is saying both items were delivered, which they weren't. Packing slip only has one item. The worst part was I waited 1 hour and 42 minutes on hold for them to tell me that the second should come in a few days. If you don't receive it call us back. I have been ordering from HauteLook since 2013. This will also be my last time.

Items were as described and nice quality, but If you need quick shipping, you may not want to order from Hautelook.

I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.

Ordered 2 items... only received one but paid for 2. Sent 4 emails no response. Tried calling but mailbox full.
THIS IS A FRAUDULENT COMPANY... DO NOT BUY FROM THEM. CUSTOMER ASSISTANCE NON EXISTANT. WISHED I HAD READ ALL THE NEGATIVE REVIEWS. WIL REPORT TO BBB.

Disturbing customer service! Love their products, but been discouraged more and more after each of their client mistreats! Need to email them twice to get refund for returns; items which were already paid for were out of stock; items were missing... 0/10

This company pushes you toward ordering a size thats supposed to be correct but isnt. I ordered and received a pair of booties that were at least 1 to 1.5 sizes too small. I returned them and per their own policy if not refunded within 10 days, no matter what, I would get a FULL REFUND. You normally do not get a full refund. I paid for return postage per their instruction and they still charged me for return postage, I started this endeavor in Jan and today, April 8, I just now got a refund and NOT the full refund per policy. Their email is a non-working email. They are unaccessible. Do not order thru paypal either because they won't help. I am attaching a photo of my cost, not to mention the return postage and my final refund. I am out at least $20 and its their fault for poor sizing recommendation.

I actually love Hautelook. I mainly buy kids clothes from here, and I think it is awesome that they have a return policy, which is so important with children. You really never know how things are going to fit, especially if you're trying new brands -- as Hautelook often showcases brands you may not know about. Their shipping takes longer than other flash sales sites, but I really don't mind. And I've never waited more than 3 weeks for anything. I have never had a bad experience buying or returning merchandise.

Watch your wallet! Refunds and returns are often a problem, and if you don't fight for it or miss it, kiss it goodbye. I thought anything Nordstrom was supposed to have great customer service. Not even close!

I recently bought shoes from Nordstrom Haute and iam very disappointed. I wore the shoes 3x and the straps broke on one of the shoes. The sandals are cute and I got them because my sister had a pair but she ordered hers from DSW. I wish I would have. The shoes definitely weren't worth $ 50 more like 14.99.

STAY AWAY FROM THIS COMPANY! READ THE REVIEWS, THEY ARE CORRECT! I am having a hard te with a return. I ordered from 1 company, another made the product and it came from a 3rd company? Confused? Try to get a refund, IF IN THEIR EYES ITS IN PERFECT CONDITION!

Sometimes you can find good deals, but 75% (3 out of 4) of my orders have either arrived with missing items or one a pair of sandals that broke after being worn 5 times. I will say that their customer service has been very good every time. This most recent order was just the last straw because I can't be running to Nordstrom Rack (which is not even in my city) to return stuff all the time.

I received an alert from Experien that Hautelook had accessed my email and were trying to get my password. Be warned.

I love finding items from the brands I love at great prices, but I also find new designers on hautelook.com. I also appreciate the convenience of returning items at any Nordstrom Rack if I need to do so.

Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.

Ordered two nice shirts March 31, April 12 I get two emails, one shirt was shipped, the other is cancelled because they ran out I guess? After two weeks of waiting that's just b. S. right... well they refunded the cost of the shirt. Tax. And shipping to my gift card I used but stupid me I had thrown it away already so 30 dollar lesson for me! If you just have to buy from these shady people, at least keep all your info with you, because you most likely will need it, after 2 weeks of course.

This site is defunct and now it feeds to Nordstrom Rack which is FAB-U-LOUS! NORDSTROM IS THE BEST! MY OLD Review: This is not a scam site, but they are not serious about having the lowest prices. You have to do your homework before you purchase as they dont price match with other online sites like their parent company. Sometimes Nordstrom proper has cheaper prices. I search this site because they do have fantastic items and good prices, but you have to really work the site. Yes, they will over sell and cancel so you have to be prepared for that botched element of the site. Coach does the same thing.

Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app.
Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.

Ordered on the 30th. Waited for a shipping receipt that never came... Finally called on the 3rd. They acted confused and said I would get the shipping info the next day. Three days later I got the shipping info but they didn't even give the order to fedex until over a week after that. Long story short... ordered on 11/30 and didn't get my package until 12/12 because it sat in Hautelook's warehouse almost the entire time!

This is happening more and more with FACEBOOK SPAMS! Everyone needs to write FB and tell them to stop with their spamming because it is compromising my e-mail address and my credit cards. I have had numerous AMAZON CHARGES ON MY CREDIT CARD SINCE THIS SHOWED UP ON MY CREDIT REPORT!

I have no idea who this company even is! Never placed an order with them!

I read about this site on O magazine and it was named an editor's choice. They have a limited selection of sizes but a great range of designer brands. Right now they are giving away $20 credit to everyone who you refer so I thought I would post here and spread the word, but I'm not too sure how I will get credit for that. Message me if you love the website!

Got an email saying i return too many items. Sure, but I keep a lot of them also and I return most of them to Nordstrom Rack. I have been a customer for 10 years and have spent a bunch of money on items I actually kept. I can't believe this company. They are going to lose so many customers... it's impossible to shop online on their flash sales and not return items.

I was just disconnected while waiting to talk to a supervisor in order to TRY and get the $90 they are keeping for LATE FEES because I didn't know their return policy had been cut to 45 days. I've been shopping with them since 2011 and it had always been 90 days. That changed occurred February 2018, my purchase was in March, and my return arrived after 45 so they are keeping $90 for LATE FEES! Fees I actually never knew existed because I always returned items before 90 days.

One thing making this VERY PROBLEMATIC is because those 45 days begin not upon the delivery date, but on their ship date. The second PROBLEMATIC issue is, when do they consider the item received? When the box is received at warehouse or when item is re-shelf ready?
My goal is to get a one time waiver for those fees from a supervisor since the policy change is recent. The customer service rep. Although helpful, basically told me I would be wasting my time because Hautelook had not waived any fees for their customers. Guess I'll find out soon.