• Half Price Geeks

Half Price Geeks

Overview

Half Price Geeks has a rating of 4.52 stars from 73 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Half Price Geeks most frequently mention great job. Half Price Geeks ranks 12th among Computer Repair sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • an offer to update my computer never accomplished -
How would you rate Half Price Geeks?
Top Positive Review

“Oliver recovered my computer from the disaster I had created”

Scottie P.
1/9/20

I have used Half Price Geeks for 15+ years -- always with great success. Oliver is a wonder and very patient with my bumbling. This time I had nuked everything-- on 2 computers and he recovered it all. Thanks for saving me-- once again.

Top Critical Review

“Disappointed”

James H.
3/7/20

It involved an on site presence for two he days - an offer to update my computer never accomplished - my computer was compromised - no confidence that the problem was solved - and finally the charges for the "service" considered excessive - no up front discussion of the cost of the house call - bottom line not sure that my concerns and reason for my call have bee cured.

Reviews (73)

Rating

Timeframe

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Reviews that mention popular keywords

computer (26)
Thumbnail of user scottiep4
1 review
1 helpful vote
January 9th, 2020
Verified purchase

I have used Half Price Geeks for 15+ years -- always with great success. Oliver is a wonder and very patient with my bumbling. This time I had nuked everything-- on 2 computers and he recovered it all. Thanks for saving me-- once again.

Thumbnail of user cc207
1 review
0 helpful votes
May 18th, 2018
Verified purchase

He fixed the problem which was wires plugged in wrong. The price was waaaay too high. Next time I'll just ask tech savy friends for help.

Thumbnail of user oliverb35
Customer C. – Half Price Geeks Rep

We're happy that we were able to help you resolve your issue! You requested same day service, that includes an additional fee. Our tech was able to quickly quickly get you back up and running, we're here should you need us in the future.

Thumbnail of user cissym1
1 review
0 helpful votes
January 9th, 2020
Verified purchase

Very pleased with the professionalism of the staff and value that I received on my computer upgrade.

Thumbnail of user richardr561
2 reviews
0 helpful votes
April 30th, 2019
Verified purchase

My desktop needed virus removal, and most of the c-drive copied onto an external. I'm not the most tech-savvy person in the world, and Chris, at Half-Price Geeks talked me through the entire process while he did it remotely, and at the end (about four-and-a-half hours), I was very pleased with the outcome of my files, and the final charges.

Thumbnail of user stanm80
1 review
0 helpful votes
August 9th, 2019
Verified purchase

They came out to fix my sound issue and printer issue. Was able to diagnose quickly and solve the problem. Friendly and informative person. Price was reasonable. Only issue was I wish they would confirm the appointment by email at least a day in advance instead of the morning of the appointment.

Thumbnail of user cindys491
1 review
0 helpful votes
April 30th, 2019
Verified purchase

Had malware on laptop for several months. Constant pop ups which took several minutes to close and access internet. Found service during internet search. Call was answered quickly. Staff was professional by asking questions related to issue and explaining the process of service needed to address and future recommendations. Staff called around time of appointment and walked and explained steps needed to complete mission. Computer has been working like new with much satisfaction of not having to spend time with pop ups. I don't know about cost comparison, as in my situation, the issues, time spent of staff ( not long), and convenience if not having leave home was worth it. I do recommend the company as my experience was positive in all areas.

Thumbnail of user michaelg423
1 review
0 helpful votes
January 23rd, 2018
Verified purchase

Oliver is the guy's name from Half Price Geeks, he showed up and did an awesome job of fixing the problem with my computer, there were so many changes done. When he left I noticed that a few of the simple tasks that I need my computer to do I can't do them anymore because of the changes, I messaged Oliver for a solution to the problem but never heard back from him at all. I'm very disappointed that there is no follow up service at all after paying an expensive repair bill. I have no choice but to try and figure this out on my own.

Thumbnail of user oliverb35
Customer C. – Half Price Geeks Rep

Good morning Michael, I don't see a log of your message to our dispatch email. If you text the tech via cell phone our techs don't check or respond to text messages. Our dispatch handles all communication. If you're having an issue please call our dispatch for support.

Thumbnail of user ahmada108
1 review
0 helpful votes
November 26th, 2019
Verified purchase

Very satisfied. Good communication with staff they did resolve my web hosting issue, very recommend.

Thumbnail of user jamesh2260
1 review
1 helpful vote
March 7th, 2020
Verified purchase

It involved an on site presence for two he days - an offer to update my computer never accomplished - my computer was compromised - no confidence that the problem was solved - and finally the charges for the "service" considered excessive - no up front discussion of the cost of the house call - bottom line not sure that my concerns and reason for my call have bee cured.

Thumbnail of user oliverb35
Customer C. – Half Price Geeks Rep

James, I reviewed the detailed tech notes. The tech attempted to update your older system to Windows 10, but was unsuccessful due the age of the system and your internet connection speed. The tech was able to remove the malware infections from both computers and reset your multiple email passwords, to help prevent future spam emails going out from your account. The compromised email account sending out spam was the reason for your initial call. The tech notes show that he recommended you upgrade your older laptops due to the security issues. Our pricing is on our website, the flat rate fees helped reduce your overall cost because the tech was there for several hours a total of two days. Should you need help setting up your new computer we would be happy to assist you.

Thumbnail of user clesteh
1 review
0 helpful votes
February 4th, 2020
Verified purchase

Oliver was spot on. Addressed all issues and had us up and running. And then the next day, the problem returned and Oliver
Returned my call and fixed the issue.

Thumbnail of user michaelf245
1 review
0 helpful votes
October 3rd, 2017
Verified purchase

Tech was an hour late, although he did call to let me know. Also, the price was the same as regular Geek Squad at Best Buy, in fact, a little more. Nothing half price about it.

Thumbnail of user joelw112
1 review
0 helpful votes
December 19th, 2019
Verified purchase

They are great, took over my computer by remote and had me set up in no time. Highly recommended them for any computer work, very reasonable prices. Best Buy wouldn't help me. Oliver is very good.

Thumbnail of user stephaniem405
1 review
0 helpful votes
October 13th, 2018
Verified purchase

Great job and quick service. Very professional. I would recommend to anyone. I wil probably use them again soon.

Thumbnail of user virginiac33
1 review
0 helpful votes
March 14th, 2017
Verified purchase

I have had the problem with my printer not printing previously. The time it took to fix this problem should have taken about 20 minutes. The time you took was obviously dragged out to over an hour in order to charge me more. Since contacting you my printer will no longer print in color and I need more service.

Thumbnail of user oliverb35
Customer C. – Half Price Geeks Rep

Hello,
After reviewing the notes it looks like you were not able to print from your computer to the printer. The tech has very detailed notes as to what was done. The issue could not have been resolved in 20 mins. Our job is to fix the issue and to not provide substandard rush service. Your not printing in color would be an issue with your print cartridges, the tech helped to connect you back to printing, which was the initial reason for your call.

Thumbnail of user kevind354
1 review
0 helpful votes
June 20th, 2019
Verified purchase

Oliver was professional, efficient & courteous. Kept me informed about the appointment & arrived on time.

Thumbnail of user garyn50
1 review
0 helpful votes
November 17th, 2017
Verified purchase

My computer was evaluated and worked on remotely. I was contacted on time. The person working on my machine, Oliver was very professional and very knowledgable.
It took a long time to complete the needed work partly because I'm not computer literate., in fact about 21/2 hours and then checked with 4 different programs to make certain there were no residual problems.
My computer is working fine.
I am very pleased with the work done.

Thumbnail of user kims531
1 review
0 helpful votes
March 27th, 2019
Verified purchase

Oliver was very knowledgeable, worked very efficiently and was very patient and calm. I would highly recommend him

Thumbnail of user stephaniev70
1 review
0 helpful votes
June 11th, 2019
Verified purchase

Oliver was very helpful and nice. We appreciate your help. Also for taking care of the issue so quickly.

Thumbnail of user carolg388
1 review
0 helpful votes
October 29th, 2019
Verified purchase

Oliver said he would call me at 3:30 (appt. Time) and right at 3:30 the phone rang. I like promptness. He was efficient, knew what he was doing, and gave me the feeling that he was interested in fixing the problem. Good Job Oliver.

Thumbnail of user helenw86
1 review
0 helpful votes
June 28th, 2017
Verified purchase

The over phone on line software upgrade with Oliver went swimmingly. My phone kept disconnecting but he kept at it until the job was done. Today is my on-site help with a new printer. We'll see how that goes. Thanks.

Thumbnail of user sharenb4
1 review
0 helpful votes
November 23rd, 2019
Verified purchase

I've been using HPG for 10 years and always receive top notch service. Oliver is as awesome as ever. Fast, friendly service. THANKS!

Thumbnail of user davidb1543
1 review
0 helpful votes
May 29th, 2018
Verified purchase

Computer repair needed would not boot up/repair agent diagnosed sound card I purchase one- and he returned to install. So far so good

Thumbnail of user allisonp25
1 review
0 helpful votes
November 20th, 2017
Verified purchase

Oliver was EXCELLENT. He was a pleasure to have in our home. AND, he totally fixed our computer and printer. He was extremely patient and thorough. He took his time to make certain his work was accurate and made certain all our computer and printer problems were resolved to our satisfaction. I would absolutely recommend him. I intend to follow-up with his recommendation to have our computer checked on a yearly basis.

Thumbnail of user caryb30
1 review
0 helpful votes
June 18th, 2018
Verified purchase

I had a very good experience with the Half price Geeks company. They helped guide me through a long and arduous rebooting of my computer after I had been a victim of an internet security scam. Oliver, the young technician who worked with me, was very cordial, helpful and patiently informed me of every aspect of the process. He went out of his way to make sure I understood what was happening and that i was completely satisfied with his work. I am very grateful for his efforts in making the whole process complete and satisfactory.

Thumbnail of user allend23
1 review
0 helpful votes
July 13th, 2017
Verified purchase

Prompt work excellent result. Came to my hotel resolve my problem. If I'm ever in a situation where I should require assistance and my computer needs I will certainly call on these folks to do the job for me.

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From the business

We're not your average IT company. Our staff is experienced, friendly, ready & willing to help you! On-site or remote Nationwide service available. 877-77-GEEKS (43357) www.halfpricegeeks.com

Company Representative

Thumbnail of user oliverb35
Customer C.

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