• Groupon

Groupon

Overview

Groupon has a rating of 1.92 stars from 6,880 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 295th among Daily Deals sites.

  • Service
    641
  • Value
    588
  • Shipping
    439
  • Returns
    500
  • Quality
    508

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
3
Neutral
3
Negative
223
274
See all photos

What reviewers want you to know

Positive highlights

  • Anything that is returned is given store credit, which prompts you to spend on the site again.
  • It is now gone from Switzerland, but still a good coupon site in other countries.

Critical highlights

  • Terrible customer service, stay away from using Groupon, the aggravation is not worth the discount.
  • Someone had to have stolen my credit card information to make this purchase.
How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“Do not use Groupon!”

Amy W.
1/6/24

Don't use Groupon! They eat our money for no reason! During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

Reviews (6,880)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1516) credit card (282) phone number (149) customer support (178) store credit (79) coupon site (14)
Thumbnail of user amyw2225
1 review
2 helpful votes
January 6th, 2024

Don't use Groupon!
They eat our money for no reason!
During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

Service
Value
Thumbnail of user hpompura
1 review
3 helpful votes
January 2nd, 2024

I gave one star due to the absolute terrible Customer service. This is for purchasing Groupons for a local service. You can't request a refund or trade in voucher for Groupon bucks anymore. They make it near impossible to get help, and you can't reach anyone in person or by email. It's all done by chat, which does not resolve your issues. BEWARE of purchasing local deals!
I will not purchase from them again!

Tip for consumers:
Groupon has gone downhill for customer service!

Products used:
N/A

Service
Value
Returns
Quality
Thumbnail of user verak84
2 reviews
2 helpful votes
January 9th, 2024

What a nightmare to deal with groupon customer service, seems like all of them working abroad and dont know what customer service is. My provide doesnt have much availability, cant reac h on line and the booking link is broken, so i tried for several days and now asking to refund my groupon and all they say it out of cancellation window. I used groupon service in UK for 7 years and never encounter such poor horrible service. Be aware, never will do it again.

Service
Value
Thumbnail of user indiram34
1 review
0 helpful votes
February 15th, 2024

I'd give 0 to Groupon. I bought universal tickets in LA and spent $470 but the entrance I found out I had to buy some 3 day pass which would come to some $800+. Anyway I wanted to get the money refunded and if not refunded they could have given it as a credit for future use. When I called Groupon about either refunding or giving credits they just deleted my Groupon account with out my permission!
Who does this? Who deletes customer account b'cos they are asking for refunds!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathya252
1 review
5 helpful votes
September 4th, 2020

Placed an order. Bank processed payment. Received email from Groupon that payment failed. Couldn't respond back to email. Called. Recording gave email address for questions. Email address failed. Received a failed transaction email everyday saying they would process again in a few days. Live chat with rep. They hung up on me. Live chat with rep. Said no charges due on their end. "No worries" said rep. I said I want emails and another payment to stop. "No worries" said rep. Waiting to see what happens.

Thumbnail of user alexd158
14 reviews
39 helpful votes
January 19th, 2024

I purchased an air duct cleaning from Elliott's Air Care. According to the site, they service are within 110 miles Newark, DE. I'm located less than 90 miles from there. When I called to make an appointment, I was told that my area is not serviced. It's virtually impossible to get a refund on your credit card. Now I'm stuck with useless Groupon bucks.

Tip for consumers:
Business provided false information which results in frozen funds.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendyd741
1 review
0 helpful votes
March 24th, 2024

I requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again!

Tip for consumers:
There should be a phone number to reach out and speak to someone.

Products used:
Oil change - never used

Service
Value
Returns
Quality
Thumbnail of user alexh1414
1 review
0 helpful votes
March 4th, 2024

This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry.

Service
Value
Shipping
Returns
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Thumbnail of user nadoo0807
1 review
0 helpful votes
March 23rd, 2024

I have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb326
4 reviews
20 helpful votes
January 12th, 2024

Signed up for their new Groupon+ Dining Cashback program, made purchases and received confirmation they were recorded, however, the company hasn't paid a dime in cashback. Two weeks now I've gone back and forth with their outsourced scriptreading bots and copy and paste morons and still no resolution. They haven't a clue. They actively prevent customer from contacting actual company reps. There's no phone number to call. Just endless copied and pasted BS. Even BBB and Social Media complaints have gone unresponded to

Tip for consumers:
This company needs to be put both out of theirs and the public's misery

Products used:
Restaurant Cashback

Service
Value
Thumbnail of user perryr91
1 review
0 helpful votes
February 23rd, 2024

I purchased 4 Groupons for bowling at Strike 10 in Deer Park, NY and when I got there 1.5 hours later I was told I couldn't use them that weekend. I contacted Groupon and requested a refund and they gave me a ton of BS and very nice language told me to screw myself. I went and read reviews of this bowling alley and of course horrible reviews and match my experience. Groupon should be vetting these lousy merchants better and when there is a problem like this they should be actually handling it instead of patronizing me throughout the entire conversation. Terrible customer service, stay away from using Groupon, the aggravation is not worth the discount.

Tip for consumers:
Stay away from Groupon

Products used:
None!!!

Service
Value
Returns
Quality
Thumbnail of user marya1791
1 review
15 helpful votes
July 29th, 2020

I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfair

Thumbnail of user banda.mayra87
1 review
0 helpful votes
March 26th, 2024

Hi there, wish there was a way to where we couldn't give a star. They don't deserve one. I recently had a horrible experience with Groupon. I lost 120 on concert tickets. There was no ticket purchase with the venue and when I tried contacting Groupon I couldn't. Their customer service number goes to a America's hottest talk line and their email comes back as no longer available. When I finally got in contact with someone, I was given the run around and was told there was nothing they could do.

Thumbnail of user linas126
1 review
0 helpful votes
January 20th, 2024

I've been back and forth with supposedly their customer service dpt to get a refund or even a credit for a service that I couldn't use; and the merchant wrote an e-mail per Groupon request stating that I never used their services; however they are still dragging their feet to provide me with a refund. It's so frustrating going back and forth with the same info as they don't seem to know what they are doing. Never again I'm using Groupon!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tashan39
1 review
0 helpful votes
November 25th, 2023

The worst sight ever I was charged for 2 reservations for a hotel, I only needed 1 they won't give me my money back there's no 2nd reservation that shows at the property, you can't talk to a live person! Theses people are crazy no help from the hotel that I booked with! It says complimentary breakfast on the sight the hotel said they stopped that 7 months ago! This is just crazy now I'm out of 500+ dollars my bank, the hotel, or Groupon doesn't care! The hotel keeps charging fees on my credit card this is absolutely unacceptable on so many levels!

Tip for consumers:
Please shut these people down they are ripping off people for there hard earned cash and it’s not fair, they don’t know what people are going through in this economy it’s hard enough out here without people ripping you off everywhere you turn!!!

Products used:
Hotel

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids11856
1 review
0 helpful votes
March 6th, 2024

I've been trying to get a voucher reestablished or Groupon Bucks for almost 6 weeks now. They have lied to me, not even checked my previous emails sent & are just an excruciating pain to deal with. They also don't automatically place the amount paid for an expired Groupon in Groupon Bucks anymore.

Thumbnail of user funrun8
2 reviews
0 helpful votes
January 12th, 2024

I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon.

Tip for consumers:
My experience with Groupon was 100% HORRIBLE!!

Products used:
Roomba Vacuum

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanw3885
1 review
0 helpful votes
March 10th, 2024

I tried to cancel an order shortly after I placed it and there was no way. Almost impossible to get in touch with them.

Thumbnail of user victoriam1473
1 review
1 helpful vote
December 15th, 2023

Really appalling customer service. I received a damaged product (which happens) but the customer service following has been rude and unprofessional. Please do not use this company, so many negative reviews.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user terris809
1 review
0 helpful votes
January 29th, 2024

Total Fraud! I hit the Subtotal button my iPhone on Groupon and they claimed I hit purchase. They charged me@$200 for Seattle hotel that I never used, I called hotel and they couldn't help me, said call Groupon but they have no phone#!
I'm Senior & Disabled widow they took my food$

Tip for consumers:
They charged me fraudulently for something I never received and my bank reversed it at first and then reversed it when Syed lied to them snd said I knew the refund policy, when I never intended to purchase, it was their app that malfunctioned!

Products used:
I got charged for a hotel room I could never use, I was just looking for the subtotal to stay there for future use for a delayed honeymoon.

Thumbnail of user sharonh698
1 review
11 helpful votes
March 16th, 2020

If you have booked a hotel or a vacation with these people it does not matter if the hotels shut down, the towns shut down or even if CDC recommends you do not go there! You are out your money because Groupon has no heart and aims to keep you money if you go or not. There sticking to there NON refundable policy? Well they can stick that where the sun don't shine! Keep up your good business dealings! We will be spreading business plans with others, many others.

Thumbnail of user jl956
1 review
0 helpful votes
February 29th, 2024

I purchased an Oil Change voucher for the Elite Certified Auto Services Goodyear in La Habra, CA. When I tried to make an appointment with the service center, they said I had to come in at 7am to use my Groupon voucher, and that they stop taking walk ins at 10am. I said I work in the mornings and can't make it at their requested times. So I contacted Groupon to explain the ridiculously short window of service provided by Elite Goodyear La Habra, and requested a refund. They would not provide a refund even though I was unable to use the voucher. When I contacted PayPal to file a dispute, they provide an 800 that was supposedly for contacting Groupon. But when you try to call, it's actually the phone number for Medical Alert Bracelet. So Groupon provides PayPal and Capital One and various other outlets with false information, leading frustrated customers on a wild goose chase. I would rather pay full price anywhere, than have to deal with Groupon and it's lazy vendors! Will not ever use Groupon again. I suggest you all do the same, unless you like getting your money stolen by them.

Thumbnail of user sues586
1 review
14 helpful votes
July 7th, 2020

Fraudulent organization, I Implore buyers not to do business with this particular organization. They are nothing like Amazon. Amazon is trustworthy, and caters to theIt clients. This particular group is fraudulent. Twice they took money from me without delivering the product. I put them in my spam folder and now their ads go straight to Spam. Thieves nothing but thieves!

Thumbnail of user walondat
1 review
0 helpful votes
January 27th, 2024

Scam, scam, scam. Purchased Groupon and found out after that I would be signed up for a monthly withdrawal of approximately 450.00
Contacted both companies to resolve issue and them told I did not contact Groupon in time.

Don't do it or you will have expense lesson to learn.

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudiaf263
1 review
0 helpful votes
February 2nd, 2024

I bought supposedly discounted tickets in Chicago just to find out that their prices to go to the museums and other attractions were cheaper if you did it online. I think is a scam that they are not able to apply the prices or give you a discount based on the prices online. They are making money because just like me you think you are getting great deals when in reality you are not. So my advice is don't trust them unless is a restaurant where you buy $50 and you get $75 worth of food.

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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1.9
6,880 reviews
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