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GreaterGood has a rating of 2.75 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GreaterGood most frequently mention customer service problems. GreaterGood ranks 3rd among Charity sites.
This company responds to reviews on average within 17 hours
No positive highlights yet
GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.
I purchased a large $80 Dogfather windbreaker to go with a large $22 Dogfather t-shirt. The windbreaker was considerably smaller than a large. I requested an exchange and was told NO. Buried deep in the product description was a statement All Sales Final. You wouldn't know to click on every radial to view this bogus policy for an expensive clothing item. It was a gift! Sizing was off and I should be able to get the proper size. Shame on this company.
I purchased a large $80 Dogfather windbreaker to go with a large $22 Dogfather t-shirt. The windbreaker was considerably smaller than a large. I requested an exchange and was told NO. Buried deep in the product description was a statement All Sales Final. You wouldn't know to click on every radial to view this bogus policy for an expensive clothing item. It was a gift! Sizing was off and I should be able to get the proper size. Shame on this company.
Tip for consumers:
Beware of hidden policies!
Products used:
Jacket, t-shirt, blouse, shorts
Love the dresses and purses. Love that proceeds help animals but hate that you cannot exchange dresses due to size issues. I bought two identical dresses in the same size just different patterns. One fits beautifully and the other one is way too small. A previous dress I bought I used the sizing guide again and ordered it... That one was way too large. This makes me very cautious when ordering clothing since you are stuck with whatever you buy. The website explains that they do not do exchanges for size issues. Because of this size inconsistency and their inability to make things right I will not be ordering any more clothing from this website which is a shame because there are some really cute things that I'd love to have.
Tip for consumers:
Sizing is completely random. One dress I ordered in the same size but just two different prints and one fit perfectly and the other was too small. The third dress that I had ordered previous to those two I use the sizing guide and it was way too large. They do not do any returns or exchanges for items that do not fit correctly. Whatever you buy you are stuck with.
Products used:
Loved the paw print handbag. The little plastic/ rubbery outdoor shoes even though those ran very small I can still use those.
Paula, Thank you for taking the time to review us. I would be happy to look into your exchange request. The only reason we would not allow an exchange is if it was an item from a 3rd party shipper as all sales are final on 3rd party products as it states on our product page and return policy. If you would be able to provide me an order number or email address to research your order, I would be happy to do that.
I enjoy this site and click up to three times a day knowing I am helping.
There are three I will not click on. Autism, diabetes and alzheimer's. Animals are still used in labs to test on for these diseases.
Animal testing is horrifying, unnecessary and above all, it has no impact on humans.
The only reason animal testing continues is because the Government and Big Pharma make billions of taxpayers money every year.
Purchased black PJ's with paw prints. The inside of the fabric is white and when you wash them the PJ's get pills (little white balls) all over it. I used lint brush to remove & washed again & same thing happened. I also bought a scarf that wasn't what I expected. Called customer service, can't return anything that the tags have been removed or not in original package. Explained these were for Christmas so all tags removed. Made no difference. Advised agent I would never purchase anything here again.
Tip for consumers:
Don’t shop here
Products used:
Pajamas, scarf, gloves
Dear Jaye - my apologies that you were told you could not return them. We generally make exceptions during the holidays due to situations such as what you described - removing the tags due to it being a gift. I have refunded you for both the Pajama's and the Scarf and that refund will go back to your original form of payment. We generally have a very generous return policy over the holiday's and I apologize that this was not taken into consideration in your case.
GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.
Products used:
I donate to charities I support.
Ordered a pair for shoes for my wife. They came in adequate time and were as expected. No problem with the purchase.
The problem begins after. I started getting unsolicited email from them every day in my inbox. After unsubscribing at least 5 times with no results, i contacted support. They did remove me from there list, but only for a month. Now these unsolicited emails are back again. I pride myself on not having a lot of junk in my inbox. Please whatever you do do not give them any email or other info.
UPDATE They did get back to me after this review.
I noticed recurring charges from Greater Good on my credit card. I have contacted the company several times via their email requesting explanation of what the money's going for and requesting donation receipts. I have yet to receive a meaningful reply. Just auto responses without information.
Hi Audrey, I was able to locate your email. I apologize for the delay in response but we are experiencing higher than normal email volume currently and working as quickly as we can to respond. I have responded to your email but also wanted to respond here as well. The charges you are seeing are from GreaterGood Charities. Not GreaterGood.com. I have provided their email address to you so you can get the information needed as you requested.
I've shopped this site several times over 4 or 5 years. Have worn my favorite black long sleeve tee to work once a week over 3 years (RN, multi color paws match with different colored scrub pants & clogs!) ALWAYS get a compliment, usually end up seeing & sharing cell phone pictures of pets with my patients. Recently ordered/received 3 more work shirts because it's such a wonderful way to start a rapport. (Panda is a sleep shirt.) I have no complaints about quality or delivery time.
Tip for consumers:
I shop here to get cute stuff AND promote/give to Animal Rescue. I have NOT had a bad experience - although my daughter glommed/took the fleece jacket :) We both have rescued dogs and are advocates for rescue/adoption. When shopping a charity I do not hold the same service expectations as a for profit vendor. This site is like a BONUS - giving to a cause you love and receiving something in return.
Products used:
Boots, fleece jacket, long & short sleeve tees.
Jill
Thank you for your kind review and I am so happy to hear you are enjoying our products along with supporting Animals. Your support allow us to continue to support our many causes including The Animal Rescue Site. However, the service we provide our customer is very important to us regardless of our mission. So if you, or any customer for that matter ever has an issue with an order or product, we encourage them to reach out to us so we have the opportunity to make the problem right.
Thank you again, and thank you for supporting GreaterGood and our many causes.
I woke up Saturday morning to an alert from my bank that money was donated without my authorization I have no idea who this company is or what it is but I have to stop payment in my bank is sending me a new credit card now I have to go through all the trouble of setting up a new debit card to pay my bills, this company is not legitimate in my opinion
Dear Truth T
Unauthorized use of your card are not a result of our organization using your card. This would be a case of where you card was compromised and used by an unauthorized user. I would check with your bank to find out what requirements they set for use of a card online, and let them know that the card was compromised. We would be happy to refund you directly through your dispute with your credit card company. We use various different authorization processes for payments when orders are placed online, but if your bank does not participate in those restrictions, then the card will pass and be charged. That is why it is important to review what requirements your bank has when making online purchases. For example, we will have a setting that requires the billing address and zip code on your account match to what was entered on the order. If they do not match and your bank participates in this restriction, the card will not process. However, if your bank does not participate in requiring that stipulation, the card will process regardless of our security measures put in place.
Thank you
GreaterGood
The website is very easy to navigate, easy to use and I will visit again. I bought two pairs of slipper socks and they are exactly what I was looking for. Very soft, warm and adorable! Definitely recommend the Greater Good
Not only was the service bad and i had to keep looking for my waitress but there was 7 dogs in the restaurant that i find disgusting. I'M HIGHLY ALLERGIC I felt uncomfortable the whole entire time. Dogs dishes on the floor? Really? You can't tell me all service dogs? What if the dogs needed to go to the bathroom? Disgusting! Food wasn't good enough to ever go back as well
DISGUSTING THE WHOLE EXPERIENCE!
Michelle, I think this review was meant for another company as we are not a restaurant. We are an online shopping site supporting People, the Planet and Pets. Please delete your review if possible and review the correct company.
After my review a rep reached out to me. She was admitted the service i received was suppar, but she was able to find me a pair of boots in the size I wanted and is mailing them to me at no cost. The effort was appreciated...
My son ordered me a pair of boots for Christmas and he accidentally ordered the wrong size. When I called about exchanging them the woman I spoke to was rude and seem disinterested in helping me. The boots I wanted were still on sale and they had the size I needed in stock however. So I returned them on my dime. And I waited for two weeks when I finally called and asked where my replacement pair were. Again the man on the phone was rude and just as disinterested. He stated the boots were now suddenly out of stock so they just had refunded the money. I notice now the boots are double the price and all the sizes are now marked out of stock. So much for my christmas present. Worst customer service ever. They are just downright rude and make no effort to try to resolve any issues..
My bank notified me that a greatergood.com attempted an online transaction from one of my accounts. I realised it was a US charity organisation, and I had no prior experience with them. I've frozen the account and contacted the bank to inquire further. I've brought this to your attention because the bank suggested I contact the merchant about this attempted fraudulent transaction.
It would be great if the organisation tightened their online security as I can see there was a previous complaint in August with similar experience. I am not even from America and I feel that this is targeted. Please ensure that this doesn't happen with others
RJ
Thank you for notifying us of this issue. Yes, we are aware of other attempts of fraudulent actions due to credit card numbers being stolen. The fraudsters are using the card for a small amount to see if the card works and if so, they sometimes proceed to use that card for future fraudulent activity. We have taken steps to reduce this activity but in part, the banks have to participate as well. One of the key security channels it must go through is the billing address on the order must match the billing address your bank has on file. Some banks do not participate in this security so even if we have our security set as such, the transactions can still flow through as the bank doesn't require this match. We apologize for this inconvenience.
Recently I purchased a scale from Greater Goods but it wasnt to the specifications I needed. Luckily Nick from CS reached out to me and offered up another scale they have that better solved my issue. I'm very grateful for their effort and for Nicks kindness.
-Calvin
I ordered a 7 strand bracelet for my sister, as a Christmas present, on 12/9/21. On 12/20/21, the tracking information stated my package arrived at the USPS destination location. On 12/26/21, I reached out to customer service because my order kept saying it would be delivered that day, not getting delivered and then saying the same thing the next day. Every single day I checked. On 12/30/21, I was issued a replacement and all seemed to be good. However, on 1/8/22, the bracelet was delivered and the next day my sister was able to try it on. Only 3 of the 7 strands will even fit her wrist and 1 of the strands will hardly even fit her petite 7 year old daughter's wrist. I genuinely can not believe I paid nearly $40 for the bracelet, had to have it replaced after almost a month and still received such a poor quality product! I reached out to customer service about the problem and in the email, I stated I no longer have access to the card I purchased the bracelet with so even though I felt a refund was absolutely in order for this awful experience, I was unable to receive one to that card. After several days I received a response that said they'd issued a refund…. To the card I told them I cannot receive I refund to. so if you want shoddy products, long waits and horrendous customer service, this is the company for you. If not, avoid at all costs.
Tip for consumers:
The shipping times and customer service response times are INSANE. Be prepared to wait and wait and wait and wait.
Products used:
I ordered the Guatemalan Seven-Strand Earth Bracelet and only half of the strands were able to be used.
Dear Racquel,
I am sorry to hear that you are dissatisfied with your purchase of the Guatemalan Seven-Strand Earth Bracelet. This item is made and shipped from Guatemala as stated on our website so delivery times will take extra when the item is coming from outside of the United States. I apologize for the delivery issues originally, as this item must have gotten lost in the mail during transit. I would be happy to issue a refund via a check if in fact a refund was not able to be received by your old card. I would need further information in order to issue this refund check so if you could please email customerservice@greatergood.com with your order number or email address and reference this issue, I will be happy to investigate and take further action for a refund if still needed. Please put to the attention of Jodi on your email.
Update: Racquel responded to our request for a refund check to be sent to her related to this purchase. Again, we apologize for your experience and strive to ensure 100% satisfaction with all of our products.
Thank you
Jodi
GreaterGood Customer Service Director
02/11/22
I placed my order, they took my payment & canceled my order! They need to make it right!...
Dear Crystal,
I believe I found your order that you placed on Friday February 11th. This order is showing that it was automatically canceled by our system as it detected some characteristics of possible fraud. This is a build in security measure that analyzes orders and cancels them automatically. In review of your order, it doesn't look like there was anything in particular that may have driven this cancellation and I apologize for the inconvenience. We can either refund your money or we can reship your order to you. We would be happy to make this right for you! Please contact our customer service department with your order number or email address and we can honor which ever option you choose. Customer service can be reached at 1-888-355-4321 Monday - Friday from 8:00am-4:00pm Central Standard Time. Or, you can email us at customerservice@greatergood.com.
OK stuff but don't expect to return if you don't want it. I bought something for $40 and then wanted to return it. This place does not provide return labels. The cost of mailing the shoes back was $16 so it made the "return" promise meaningless because the cost was prohibitive.
I placed an order feeling good about helping animals and getting some great things for my upcoming vacation. I've waited 2 weeks foe this package to arrive only to get an email stating the package had been returned to them. I've never had a problem getting packages. I call scam. Do not order. I'll be checking my credit card to be sure e money was refunded. They should have expedited the returned package. Poor poor customer service. Done.
Tip for consumers:
Don’t order. No product delivered.
Products used:
No product delivered. Waited weeks for my products. I call scam.
Cindi,
I apologize if you feel the service you have received was not to your expectations. The reason the order was not shipped back to you or expedited is that we do not have a way to tell if the package was returned by the post office due to inability to deliver to your address or if the package was refused by the recipient. We only know that it was a return to sender. Your full cost, including shipping was refunded to your original form of payment when the return was received back at our warehouse. Without knowing the reason for the return back to our organization we cannot reship products again in case it was a case of the customer not wanting the shipment.
Your order was placed on July 24th and shipped from our warehouse on July 27th. Tracking shows that it made it to your city and state and then was returned to us. We apologize for the inconvenience this may have caused you. We strive to deliver all of our shipments on time, but once it leaves our facility, we need to rely on the shipping vendors to ensure it gets to you. Our organization is not a scam and the full refund should demonstrate that fact. We do our best to provide the best service as possible and still support the many charitable causes that we fund.
I ordered a Paw Print pair of rain boots for my wife. Immediately realized the size was wrong. Couldn't find a way to cancel online. Sent a message within minutes requesting to cancel (Sunday). Ordered the correct size minutes later on separate sale.
Monday morning I get an email stating that they are so efficient that the order could not be stopped. I would be permitted to return them after receiving but I would have to pay for return shipping after paying to rush them to my home. I got shipping notices about 2 hours later, but the shipper hadn't received yet.
This seems unusual. If true, then they have built in a problem into their over efficient machine. I gave plenty of notice to stop the waste of my money. I will spend more on shipping both ways than the cost of the boots I wanted to buy. Maybe they don't care that I will never do business with them again. Maybe they can make it up on volume. In my business I do what is right for the customer, even if I leave a few dollars on the table for next time. Seems like the name is misleading.
Thank you for your feedback regarding your recent shopping experience on our site. Customer Service is not supported on a Sunday so we were unable to respond to your request until our regular business hours on Monday. We understand that mistakes can happen but as our fulfillment process is highly automated we are unable to cancel an order once it has been submitted. There is a very narrow window of time available to catch an order before it moves onto the next stage in the fulfillment process and due to it being outside our business hours we were not able to catch it in time. This order is eligible for a return for refund per our Returns Policy, if you have further questions please contact Customer Service at 1.888.355.4321. M-F 7:00am-5:00pm CT.
Tim this is your LAST WARNING before a Criminal Complaint is filed with the WA - MN Attorney General Consumer Fraud Division by our Firm.
Laws Violated
HR3858
SB607
A 30 day hold mandatory under laws protecting pets after Disasters
STOP - do not try to feed us the HSUS rigmarole that these are not peoples pets because they are.
Nonprofits Operating Corruptly taking Hurricane Survivors Family Members
(Their Pets) You're looking at Serious Trouble & whether you realize it or not you were committing very serious Criminal and Offenses concerning Disaster Fraud.
I just received an email asking to donate towards our veterans and their animals for shelters. I thought this was great! However after doing some research I discovered that this organization pays their Executives a high salary. I was only able to find their 990 IRS form from 2017 and the top executive was making $170,000 annually. (no 2018 990 available in the IRS site) The other administrative positions were also making over $100,000. Way to greedy for my standards for a charity that's out to help Veterans and their pets! Looks like their the ones receiving charity!
GreaterGood.org is a legally distinct, separate 501c3 nonprofit organization from GreaterGood.com. GreaterGood.com partners with GreaterGood.org through its Gifts That Give More program, and when you make a donation through that program, 100% of the donations collected go directly to the program you are supporting. When you donate to GreaterGood.org outside of the program, on average, 97.4% of every dollar collected goes to programs.
Received order today. Shoes run full size smaller, wear an 8.5 ordered a 9 and they are too small by 1/2 inch. A waste of money!
Tip for consumers:
Walk away.
Products used:
Flip flops and clogs. 6 pair.
Mary
I am sorry to hear that your shoes did not fit. With most of our shoes, since we do not offer 1/2 sizes it is usually the best to recommend going up to the next size. It appears that in this case this was not the solution for you. I would love to refund your money for this purchase. If you contact our customer service team with your order number and reference this review response we can ensure that your order is refunded in full.
Thank you
I ordered on May 14th... still waiting for email to say it has been shipped. But, they have been paid. So what is up Great Goods! I called and told they could not cancel or return my monies. We are now June 1,2020. Man had stuff ordered from China that is here already. Where there stuff is good or not... I won't be ordering from this company and just donate to my AHS in my state. My goodness what a rip off. I am tired of them saying Covid19 is the reason. You sure didn't have covid19 issues taking my monies 2 weeks ago.
I actually love the items I've received from this website, and it's wonderful that proceeds go to the care of animals. BUT, don't expect much help from Customer Service. As soon as I hit the send button to approve my order (or whatever button it is to send the order), I noticed that the ship to and bill to addresses were reversed. I IMMEDIATELY CALLED AND EMAILED over and over again. By the time I actually spoke to someone (within 15 minutes) I was told that it was too late to correct the error. It was only after threatening to call my bank and stop payment on the order that the rep called their warehouse to see if new labels could be made. Again, this was all within 15 minutes of approving the order. Very negative help -- it took forever to explain that the addresses were reversed. When she finally got it in the computer, I was told that they would let me know if the correct labels had been made. Never got a call or email. After all this, the order came to me instead of the ship to address. Now I have to reship. I don't think the reverse addresses was my fault - i checked the correct boxes, so BE VERY CAREFUL TO REVIEW YOUR ORDER BEFORE SENDING IT!
I LOVE my new mask for only $5! It is very durable and even has pocket for a filter for added protection! THANK YOU SO MUCH!
Lisa,
We are very happy to hear you are enjoying your mask purchase. GreaterGood has worked hard at provided the items our customers need, especially during these unprecedented times. With the help of purchases of these types of products by customers like you, this is allowing us to continue to donate PPE to front line workers each and every day. So far, we have donated over 2 million masks around the world to areas and industries that need it the most. Thank you for shopping with us and supporting GreaterGood causes.
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Ellen, we appreciate you taking the time to write your review. Please note that due to the item being custom made at the time of order and being shipped from a 3rd party that is the reason for the no returns/exchange policy. This is noted not only on the product page under the returns section but also on our online returns policy in our help articles. We do not hide these policies from buyers.