• Gravity Defyer

Gravity Defyer

Overview

Gravity Defyer has a rating of 2.43 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gravity Defyer most frequently mention customer service, new condition, and store credit problems. Gravity Defyer ranks 397th among Shoes sites.

  • Service
    52
  • Value
    55
  • Shipping
    49
  • Returns
    42
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.7%
Positive
4
Neutral
0
Negative
11
22
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What reviewers want you to know

Positive highlights

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Critical highlights

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How would you rate Gravity Defyer?
Top Positive Review

“Best shoes for walking”

Roger J.
2/8/24

I have had a pair for over 4yrs. Just received my new ones can't wait to get to walking!By the way both pairs were Orion.

Top Critical Review

“Worst customer service ever - BUYER BEWARE!”

Julie Anne B.
1/15/24

I ALWAYS wear a women's size 11 in every other brand, but the Gdefy shoes came and are so small that I can't even get my custom orthotics inserted into them (clearly their sizing is wrong). They claim to have a 60-day no pain returns and exchange policy, yet refused to exchange for the correct size (they only make women's sizes up to 11 so I would have to go to a men's 10 for the equivalent of a women's 11 1/2) and for some absurd reason they will not exchange women's shoes for men's sizes even though I wanted the same exact shoe just half a size up! The extremely curt representative said I would have to refund (and it would take 30 days to go back on my credit, plus I would have to buy a new pair, but I bought the original unworn pair with holiday promotions they then refused to apply to the new pair. When I asked to speak with a supervisor I was told it would be 3-7 days until I would receive a callback. Only then did I search reviews on the company to learn the owner of the company is being sued for false claims about their shoes and tons of negative reviews about their customer service. BUYER BEWARE!

Reviews (182)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43)
Thumbnail of user julieanneb9
1 review
0 helpful votes
January 15th, 2024

I ALWAYS wear a women's size 11 in every other brand, but the Gdefy shoes came and are so small that I can't even get my custom orthotics inserted into them (clearly their sizing is wrong). They claim to have a 60-day no pain returns and exchange policy, yet refused to exchange for the correct size (they only make women's sizes up to 11 so I would have to go to a men's 10 for the equivalent of a women's 11 1/2) and for some absurd reason they will not exchange women's shoes for men's sizes even though I wanted the same exact shoe just half a size up! The extremely curt representative said I would have to refund (and it would take 30 days to go back on my credit, plus I would have to buy a new pair, but I bought the original unworn pair with holiday promotions they then refused to apply to the new pair. When I asked to speak with a supervisor I was told it would be 3-7 days until I would receive a callback. Only then did I search reviews on the company to learn the owner of the company is being sued for false claims about their shoes and tons of negative reviews about their customer service. BUYER BEWARE!

Thumbnail of user rogerjorgensen1955
1 review
2 helpful votes
February 8th, 2024
• Updated review

I have had a pair for over 4yrs. Just received my new ones can't wait to get to walking!By the way both pairs were Orion.

Best I've ever had
July 1st, 2023
• Previous review

Wear them everyday since I retired 2+ years ago have had them longer than that. I also wear them to exercise class and wonder when they are going to wear out. Thinking about buying another pair just for backup although they are still in great shape.

Thumbnail of user lisad3356
1 review
0 helpful votes
December 20th, 2023

My husband is a 10.5 sneaker & I am a 7.5. We ordered Gdefy in our size. Too small. So we ordered the next size up. Still too small. My husband & I never wore a shoe a whole size bigger. Plus they feel uncomfortable. Returned them. Waste of time. Also saw, after research they were sued by the Federal Trade Commission for false claims of stopping pain. Don't waste your time or money

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisac4803
1 review
0 helpful votes
December 30th, 2023

Love these pain relieving shoes. Be sure to order a size larger, maybe wide too if you need extra toe room. Putting the Ortho inserts inside takes up room, so order a size larger if you plan to use inserts like I do. These shoes are well made and have a wonderful heel pad (special patent) that provides an extra barrier between your heel (and spurs attached to your heels) and the ground your foot strikes. This shoe is designed around the human foot so it helps with correct posture. It also greatly reduces pressure and pain in the knees. Getting the right size and wearing both enclosed inserts is key to benefiting from the design of this shoe. I have severe pain when standing and walking, except when I wear these shoes or Crocs. I love these shoes and will buy another pair. I hope the creator continues to improve on his designs and adds vivid colors for unisex. The technology is something to rave about and podiatrists might consider sharing with patients about. Some shoes with similar technology cost up to $300. These are half that price and super comfortable for someone with severe foot pain. The seller offers a walking and running shoe. He may now have a yoga shoe out. I am researching all his products since I am pleased with this pair. Thank you to the engineer for creating a product that really does minimize foot pain.

Tip for consumers:
Because of this shoe I am taking a walk tomorrow with my dogs. I walked pain free today wearing these shoes. I didn't walk humped over either. I actually stood up straight like I used to. Showing these to my chiropractor tomorrow.

Products used:
G defy Men's MATeem Cross Trainer Hybrid Verso Shock, blue and orange color, Ortho and Diabetic Shoe. Purchased on Amazon for $135.00 with free shipping. Delivered in less than 5 days in a nice box with info about the technology built into the shoe. Orthopedic inserts are included. Use both inserts in each shoe to prevent the Ortho insert from slipping inside the shoe. The Ortho insert has the arch support you need for correct foot alignment. Order a size larger then you normally wear to allow for insert room.

Service
Value
Shipping
Returns
Quality
Thumbnail of user connies1248
1 review
2 helpful votes
July 21st, 2023

Be wary of buying shoes from this company if you're ordering from Canada. The invoice price of 140.52 ( including the shipping price) became 194.00 on my credit card. I reached out to the company for an explanation of the additional charges and no response. An additional $68 was charged for customs clearance.The shoes fit small and I cannot wear them. A waste of money with no option to return. Terrible service.

Tip for consumers:
The shoes were advertised in Canadian dollars but taxed in US dollars well as shipping.

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user bellaphabala
1 review
1 helpful vote
August 25th, 2023

I should have returned or thrown these shoes away a long time ago. They caused me to have plantar problems as well as pain in my toes and arch. They completely killed my heels. I bought them for support at work, but they proved to be the worse shoe ever. I would've been better off with a no name brand.

Thumbnail of user alang207
1 review
16 helpful votes
March 13th, 2019

I have lower back issues. After one 15 hour day on my feet I'm impressed. If this continues I'll be back for more. Off to Europe 4 two weeks of walking so we will see if this 7 plus decade body can wear these out,
Update coming!

Thumbnail of user mss179
1 review
3 helpful votes
April 10th, 2022

I just came across this brand at DSW looking for Nike as I always wear but to no avail. I tried them on and was instantly impressed with how comfortable they are and such a perfect fit! The design and colors are perfect; they also came with a "perfect-fit insert and corrective fit". Bye Nike... I found a new love!

Value
Quality
Thumbnail of user rasak5
1 review
8 helpful votes
February 10th, 2023

Im bought trainers just before Christmas, and received after 2 weeks, since I start wearing was so happy, but now only after wearing them only one month they ripped, so I'm bought sandals they arrived after 4 days, and too small, trying to contact customer service, write emails didn't receive reply, no chances to reach costumer service, I'm so sad and angry, they totally scums, cheap quality stuff

Thumbnail of user ja577
1 review
10 helpful votes
June 8th, 2022
Verified purchase

I ordered a pair of shoes from Gravity Defyer for my mom but we ended up returning as they're very bulky shoes. However, it's been 2 months and I still have not received the refund after calling customer service twice. Each time they create or update the case but do not tell me when I'll receive a refund. It's incredibly frustrating!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pault2064
1 review
0 helpful votes
December 14th, 2023

Previously loyal customer. Purchased Men's Black Mighty Walk for several years. Resolved heel spurs. However, recently experiencing pain at top of foot (Flat Feet.) Limping after long walks. Ankle soreness.
Also, customer service at location was less conscientious than in the past. Do not recommend.

Tip for consumers:
Painful after long walks. Limping from pain above arch and ankle.

Products used:
Men's Black Mighty Walk Athletic

Service
Value
Quality
Thumbnail of user christinef1428
1 review
2 helpful votes
August 30th, 2023

I've owned 2 pair of gdefy sneakers; very comfy, especially for a very heavy woman. But the bottom black layer has slowly been detatching to the point where I start to trip on the flappy pieces, thus I need to cut off any flaps. E6000 doesn't help even if I scrub where glue goes. I want another pair, but hesitate, especially for the price. Please help!

Tip for consumers:
Each pair was almost a year old before they began to peel, so I don't expect a refund, but it's still dangerous for us old women.

Products used:
Shoes

Thumbnail of user larryd681
1 review
2 helpful votes
July 23rd, 2022

Due to an accident that left me with limited finger dexterity, I needed a shoe without shoe strings. The Gravity Defyer fit the bill in that it has Velcro straps plus it's super comfortable and lightweight - yet another plus feature.

Tip for consumers:
Read my review.

Products used:
Shoes.

Value
Quality
Thumbnail of user mitchs137
1 review
0 helpful votes
June 21st, 2023

This is one of the worst expenses and investment I've made into my feet the information I read is not for me I'm sure there's a million other Americans that are dealing with the same thing I am... beware of the marketing propaganda don't believe everything you read

Products used:
Mens sandals

Service
Value
Shipping
Returns
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Thumbnail of user sandrae919
1 review
11 helpful votes
August 7th, 2022
Verified purchase

I called to order shoes in April of this year and was told I had a free pair coming. I ordered them and when I didn't receive them by the end of May I called. They said the style was out of stock and I said I'll take anything you have a size 9 in stock. They then said I'd have it in 3 to 5 days. I have called 8 to 10 times and was told the same thing every time I'll get back to you within an hour. Well it's now August 7 no sneakers no phone call. I sent an email last week and got an answer that they check into it. I hate having to write this but I don't know what else to do

Tip for consumers:
Be prepared

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisea170
1 review
8 helpful votes
March 12th, 2022

I purchased the gravity defeyer shoes on 10/30/21. I took them as my only pair of shoes on a cruise. The construction under the big toe broke down and I was walking on my toe which had surgery. The shoe structure disintegrated, I walked on my big toe very painfully and had to buy new shoes when we returned on 12/ 31/21. I have written 2G defy and emailed them with Proof of purchase and have at this time, 03/12/22, not heard a word from them.

Tip for consumers:
Beware of the shoes and service from the company: nonexistent

Products used:
Shoes

Quality
Thumbnail of user oritm1
1 review
1 helpful vote
July 29th, 2022

I used to struggle being on my feet all day for work or even exercise. I used to love hiking but overtime I get these weird pains in my shins and ankles after even just some light walking. My friend put me on these shoes and I've been soo much better. Thank god.

Tip for consumers:
Its so worth it

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesp4984
1 review
1 helpful vote
August 20th, 2023

I have bought many pairs of walking shoes from this company. They were all true to size for my size 15 extra wide feet. I need the wide box toe and have never been disappointed with the product nor with the service.

Tip for consumers:
I have recently bought enough pairs of shoes to last 2 years.

Products used:
Walking shoes

Service
Value
Shipping
Quality
Thumbnail of user camarillobea
1 review
1 helpful vote
September 15th, 2023

The shoes are great until they're not; which is to say that the shoes do not last but about 3 months before they start falling apart and they are no longer serving the purpose for which you bought them for in the first place (pain relief, comfort). Unless you are rich and purchase at least five pairs of shoes in a year, don't bother with the VIP Rewards program. That's a joke and and borderline scam. I have never reached the Gold or Platinum tier and I have 12,450 points. Further, unless I was rich and spent all my riches on their shoes, I would never be able to redeem but maybe 1,200 points out of 12,450 points. The shoes are not worth the money because they do not last long enough to get your money's worth. The company is shady with the VIP Rewards program. Thumbs down. Find a reputable company with quality assurance. The quality of these shoes is short-lived and the company is shady with the VIP Rewards program. That has been my experience with this company and I do not recommend them.

Products used:
Cloud Walk.

Service
Value
Shipping
Quality
Thumbnail of user joelp276
1 review
1 helpful vote
March 7th, 2022

I'm a retired veteran, on my feet all day. I tried this short boot/shoes with zipper sides in black. After awhile the upper started to move outward from the soles. Although no rips of the shoes the rippers tab's broke off so I was key-rings. The shoes are true to size so don't buy them bigger or smaller.
Sorry to write, I don't recommend this product for the price is high and for the quality of time and service I used.
I'm going to buy regular shoes, for I couldn't find benefits in these shoe product.

Tip for consumers:
Buy the size you wear.

Products used:
Black short boot/shoes with zipper sides.

Thumbnail of user susans2505
2 reviews
5 helpful votes
January 27th, 2023
Verified purchase

This company is awful when it comes to refunding your money. I bought two pairs of shoes from them for a total of $290, one men's and one women's, which did not fit. Was able to quickly return and exchange both pairs, which they for some reason charged me $155 and the same day credited me $155 so it cancelled the credit, which I wasn't expecting because it was an even exchange, The women's pair did not fit again, so I got authorization to return them for a refund. Gravity acknowledge receiving the shoes on 8/29 but still will not issue me a refund! The shoes were only tried on in my home and never worn. This is January and I am still trying to get my refund.

Tip for consumers:
Be real careful with any returns!

Products used:
One out of two pairs of shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ben10
1 review
3 helpful votes
April 19th, 2022

I've had sciatica pain, knee pain, hip pain for a couple decades. I was skeptical about Gravity Defyer shoes, but my Uncle suggested I give them a try, so I did. I'm so glad I purchased the shoes! The shoes were awkward in the beginning because they're so different than regular shoes. Now regular shoes are an adjustment when I wear them. I highly recommend buying GD shoes if you experience pain.

Tip for consumers:
The shoes require time to get used to them.

Products used:
Running shoes

Value
Shipping
Quality
Thumbnail of user dalynnb
1 review
3 helpful votes
May 23rd, 2022

I work in health care and I am on my feet 12-16 hours a day. For the past 6 years I was in severe pain - back/knee/hip. I took a chance and ordered a pair of walking shoes. They have changed my life. By no means am I saying that my pain is 100% gone by it is now tolerable allowing me to enjoy life once more. Just after a few weeks my chiropractor noticed that I was standing straighter and that my mobility was significantly better. I am saving my Pennys to get me another pair. I LOVE these shoes.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user stanleyf87
1 review
11 helpful votes
July 19th, 2021

Bought 2 pairs of shoes that arrived too late for my trip despite paying for expedited shipping. Multiple email requests for an RA form were ignored and no one called back off the 877 number. So I just sent them back, and they shipped back to me again. Now in a credit card dispute to protect myself.
SF, New York

Tip for consumers:
Try another Brand

Products used:
none

Service
Value
Shipping
Returns
Thumbnail of user michaell4807
0 reviews
2 helpful votes
June 26th, 2022

I bought a pair of shoes I have nerve damage in my toes a heel spur into bad knee I broke them in for about a week when shopping on Saturday was on my feet all day and my knee and my feet didn't hurt at all and the nerve damage in my feet are getting better

Tip for consumers:
Hopefully your shoes will come from Glendale not from Tennessee

Products used:
Shoes got three pair can't say much about your customer service and they're shipping department stinks they put the wrong label on the box

Service
Value
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Quality

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From the business

More than just comfortable shoes! Shoes designed to help plantar fasciitis, arthritis, diabetes, heel pain, spurs, bunions, and more. Our patented VersoShock technology absorbs harmful impact from walking, running, or standing to help keep you active l...

Company Representative

Thumbnail of user saraho30
Sarah O.
Public Relations
Typically does not respond to reviews

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