GolfNow

If you try to call Golf Now you will find it nearly impossible to find their number. If you do find it and call them you will find the most ignorant, ill-informed customer service people you will ever encounter. They charged me $129.00 for a "no-show" then argued with me about how many golfers were in my foursome. They (wrongly) insisted we were a threesome. Sheeeesh! My advice to everyone is to skip Golf Now and book directly through the pro shops.

I canceled a golf time because of cold weather and wind and rescheduled at same course 2 days later. System canceled and then rebooked the same time instead of 2 days later. GN customer service is now making me prove I did not play. I have been with GN for 5 years and the customer service has always been terrible. The first customer service girl admitted there is a problem with their system. This is not about the $ it's the principle. GN needs to fix their on line booking system and improve customer service.

I gifted someone a $100 gift card thinking they can enjoy a round of golf on me, reservation made gets to course no tee time available no payment history and does not include 18hole game or cart. I called customer service at GN was disconnected Twice, finally i get someone to help just to tell me they do not refund!

I am a disabled Traumatic brain injury survivor with occipital neuralgia and a frontal lobe injury. I have limited funds. My service animal got diagnosed with cancer the day I was supposed to play a extremely expensive course and I called the course and explained what happened and they told me of course they would refund. After a few minutes she said because this tee time was booked through Golf Now I will need to transfer sure no problem. As soon as I'm transfered the customer service experience went way downhill I spoke with a rude representative that said I was out of their refund policy and too bad, I asked to speak with her manager and was told he would call me back, and that never happened and she disconnected the call and no call back. They ripped me off for $173.85 and being disabled I have limited funds this was my birthday present to myself and I lost it and my service dog both in the same day. Great company wonderful policies.

Found Tee times at Atlantis and their web site took me to golf town to book. Seemed like I was booking then web page disappeared with no indication if it was booked or not. No reservation # sent. Decided I better try again and this time success. They booked me twice even though only one reservation had a reference #. Finally got a hold of them and the lady was more worried about making update all kinds of personal info rather than cancelling the time as asked. Then she made me temp password and was getting errors that their servers were busy and couldn't log me in. Then she tried. I was then starting to get upset that this was taking so long although did not swear or belittle her and she finally hung up. Thats service. They have no problem taking your money. Hope the golf course makes this right but stay away from using this app the position themselves as a tech company but the tech dont work. Whatever happened to calling a golf course to get a tee time. Why does it have to be a call center and some lady that doesn't know tech forcing you to give private information to her. How do I know they are protecting my personal data?

If you book using them and don't or cannot cancel or modify within 24 hours, they will try really hard to charge the FULL amount because of their cancellation policy. Had booked 4 some and only 2 were able to join which was outside that 24 hour time frame. This is not uncommon as things do come up in the world preventing players from joining. The course will not issue a refund directly when you show up to play and you have to call Golf Now to get a refund. It takes forever because they must call the course to confirm the tee time while you're on hold to verify how many players showed up and try to upsell you a bogus membership. WIll never use them again

Booked a tee time on GolfNow and had to cancel due to COVID19. Cancelled more than 24 hours before my tee time and they wouldnt refund my money. After many phone calls they did give me promo codes for future bookings but only good for hot deals after 12 noon, thanks for nothing. TEEOFF.com much easier to work with on the customer service end.

Tried to cancel golf round after morning a day before golf round, within 22 hrs of round rejected my refund I will never use golf now again, call the course and get a better price anyway Rob

I was given a gift card for my birthday. Golf now will not honor the card. I provided them the card number but they say I need a pin. They want me to go to the people that gave me the card and provide their name, email, purchase date and amount so they issue me a PIN number. I am embarrassed to go to my friends and ask for all this information. I have never heard of any other company that has gift cards, handle them this way. I feel ripped off!

I called to modify a reservation. I was connected to a representative and got connected within 30 second. I called back a second time, was connected to a representative. Spoke for about 4 minutes, she needed to put me on hold. I was on hold for 10 minutes and the call was disconnected. I tried to call back again and could not get to a representative, the automated responses just kept repeating itself over and over and would not forward me to customer service. I decided to try and make the change online, I have 3 reservations booked through golf now for next week and it had zero reservations under my account. Such a headache.

So when there is a cancelation you lose your $$.For the record I didn't cancel my tee time...So GolfNow gave me a credit...Big woop because when I had to go back in to make the original tee time it cost me more.
Thanks GolfNow-

It looks like all of the reviews are sob stories of people that had to cancel their round or made a mistake and booked the wrong day. How is your stupidity Golfnow's fault? I have been using Golfnow for 4 years now and have never had any issues. I have never paid more than $3.49 per person in fees, so I'm not sure why people said it costs $9 per person. Even if you add the fees, the rates are so good that it is still way cheaper than the normal rate the course is charging. I have also received 2 dozen Taylormade Tour Preferred golf balls just for using the site. I have had to contact customer service twice because weather prevented the course from opening after I had already prepaid for the tee time. The customer service people were very polite and helpful and I received a refund quickly. Using Golfnow has allowed me to be able to afford more rounds of golf per year which is exactly what the service is intended to do.

Changing out the $10 monthly reward program to the Golf Pass program is a joke. With the old program, $100 spent earned a $10 reward, but now a $35 round depletes 14,000+ points from your Golf Pass program. If you pay for the $35 round instead of using points, you will only earn 1549 points. Do the math. It gets worse.
Based on the amount of earned points in your Golf Pass program, you do not have an option to use only some of the points for a golf game. Golf Now automatically depletes as many points as it takes to cover the cost of the round! I've got 66,277 Golf Pass Points. When a $35 round costs me 14,000 + points, how long do you think it will take to deplete all of my points? NOT FAIR! Don't see any value in this especially after paying the annual dues. The solution is simply allowing the golfer the option to choose the amount of points he wants to use for each game. The remaining cost of the game that he pays for will then earn points towards the Golf Pass Points Program. I believe if Golf Now continues their business with this current program, not only will the Golf Pass Points deplete quickly, but so will their amount of members!

I am a senior, just beginning to play with regularity now that I have retired. My son booked us a tee time that I would cover. I developed muscle spasms in my shoulder and would be unable to play. I spent most of the morning trying to remedy my issue with no success. We cancelled the booking 21.5hrs ahead of the scheduled tee time and GolfNow offered no refund or credit, keeping the entire amount due to its 24hr notice requirement. What was the point in our cancelling the tee time. Doing so allows them to re-inventory and reuse the slot, but we are out the $80 and they get to double dip and resell. I called the course and had I booked direct, they would have refunded. I would understand a cancellation fee, but the entire amount, no. I really feel like my pocket was picked. Seniors, protect your money and find another way of booking.

The service at the GolfNow website has gotten worse & worse and now they have raised their booking fee to $3.49! That is rediculous. They have taken away their reward of waiving the booking fee after 10 bookings, their service sucks, and now they raise the booking fee. That amounts to almost an extra $15.00 to a foursome booking. I say we all stay away from this site.

I booked 2 tee times, one for me and one for my buddy... My buddy ended up not being able to make it so I reached out for a refund. There's no customer service number on their website or app so I had to do some digging to even reach out to cancel/request a refund. I called 18 hours in advance as opposed to their 24hr policy and they refused to refund the extra tee time I no longer needed. I'll never use GolfNow to book a tee time again and advise anyone reading this not to unless they want a headache if their plans change and need to cancel a tee time

Negative reviews are not warranted. Myself and my playing partners have been using golf now for 3 years now without any issue. They have even been nice enough to refund us for hot deal rounds, which is clearly against their policy. Website and app works just fine and I have NEVER had a course lose our reservation/double book. How so many people can complain about discounted golf is beyond me. Learn how to read, then learn how to point and click. Its that simple...

Booked a tee time. Due to weather had to cancel. Cancelled well outside the 24 hour notice policy. Tried to call Customer Service, placed on hold, never talking to anyone. No refund or credit to my account. Worst Customer Service. I will never use this site again, and will inform everyone I know not to use this site. GolfNow sucks...

Please BUYER BEWARE especially with the holidays coming up! These giftcards are NOT traditional giftcards. You can ONLY use them on hot deals. I had no idea. It doesn't tell you that at the time of purchase. I would have been better off to give the person cash rather than buy this giftcard. DO NOT BUY GIFTCARDS FROM GOLF NOW!

I've received an email confirming reservations and billing for golf at River Oaks Golf Club through Golf Now, LLC under my name. The only problem is that I never made any such reservations, which obviously gives rise to the concern my identity may have been compromised and services are being billed under my identification (i.e., credit cards, etc.). I contacted Golf Now and provided them with the confirmation number and offered any other information contained in the billing statement. They wouldn't provide me with anything, but, rather, kept asking for my personal information (personal phone number, personal email, mailing address, etc.), which, given the circumstances, I'm not comfortable providing. How does one find out if their information has been compromised if Golf Now appears to be acting in defense of the potential fraudsters. Is Golf Now party to the process, or is this just a mistake on their part they won't own up to? There's no way to tell if they won't provide any information. On every level, this is exceedingly shady.

Unfair booking practices. Went on Otter Creek website and it doesn't specify that you are booking through golf now. Called to have booking charge explained - foreign customer service department - nothing they can do.

If everything goes as planned GolfNow is 5 stars. If it rains bit the course is open you will get no refund. I have a ton of points but can't figure out how to use them.
But overall I like GolfNow I personally have seen no problem with the company

GolfNow has a reservation system that only sometimes works. In addition, their customer service is expectedly worse. When I got to the course, the pro couldn't find where I paid for the tee time. They suggested I pay again, play, and then take it up with GolfNow if I did get charged. I did get charged. I sent GolfNow the credit card statement clearly showing a double charge for the same tee time, one by GolfNow. They refused reimbursement. Would not ever use this service. It is horrible.