• GolfNow

GolfNow

Overview

GolfNow has a rating of 1.36 stars from 483 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GolfNow most frequently mention tee time, customer service, and hot deal problems. GolfNow ranks 65th among Golf Other sites.

  • Service
    104
  • Value
    103
  • Shipping
    42
  • Returns
    70
  • Quality
    83

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
1
Negative
41
14
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I booked a tee time, mistakenly cancelled and rebooked the exact same tee time moments later.
  • This is a scam site that Golf Courses should run from.
How would you rate GolfNow?
Top Positive Review

“GolfNow very good but not great”

David C.
3/12/24

If everything goes as planned GolfNow is 5 stars. If it rains bit the course is open you will get no refund. I have a ton of points but can't figure out how to use them. But overall I like GolfNow I personally have seen no problem with the company

Top Critical Review

“Terrible site.”

Lonnie G.
1/8/24

No customer service. They charge your card if a tee time is already taken. Then you have to scramble to get connected with them

Reviews (483)

Rating

Timeframe

Other

Reviews that mention popular keywords

tee time (248) golf course (102) customer service (124) tee times (248)
Thumbnail of user crzylon
1 review
0 helpful votes
January 8th, 2024

No customer service. They charge your card if a tee time is already taken. Then you have to scramble to get connected with them

Thumbnail of user lillier59
1 review
0 helpful votes
February 13th, 2024

I gifted someone a $100 gift card thinking they can enjoy a round of golf on me, reservation made gets to course no tee time available no payment history and does not include 18hole game or cart. I called customer service at GN was disconnected Twice, finally i get someone to help just to tell me they do not refund!

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Thumbnail of user richarde1509
2 reviews
1 helpful vote
December 31st, 2023

I am a disabled Traumatic brain injury survivor with occipital neuralgia and a frontal lobe injury. I have limited funds. My service animal got diagnosed with cancer the day I was supposed to play a extremely expensive course and I called the course and explained what happened and they told me of course they would refund. After a few minutes she said because this tee time was booked through Golf Now I will need to transfer sure no problem. As soon as I'm transfered the customer service experience went way downhill I spoke with a rude representative that said I was out of their refund policy and too bad, I asked to speak with her manager and was told he would call me back, and that never happened and she disconnected the call and no call back. They ripped me off for $173.85 and being disabled I have limited funds this was my birthday present to myself and I lost it and my service dog both in the same day. Great company wonderful policies.

Products used:
Nothing

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Thumbnail of user kmccanncalgary
1 review
0 helpful votes
February 15th, 2024

Found Tee times at Atlantis and their web site took me to golf town to book. Seemed like I was booking then web page disappeared with no indication if it was booked or not. No reservation # sent. Decided I better try again and this time success. They booked me twice even though only one reservation had a reference #. Finally got a hold of them and the lady was more worried about making update all kinds of personal info rather than cancelling the time as asked. Then she made me temp password and was getting errors that their servers were busy and couldn't log me in. Then she tried. I was then starting to get upset that this was taking so long although did not swear or belittle her and she finally hung up. Thats service. They have no problem taking your money. Hope the golf course makes this right but stay away from using this app the position themselves as a tech company but the tech dont work. Whatever happened to calling a golf course to get a tee time. Why does it have to be a call center and some lady that doesn't know tech forcing you to give private information to her. How do I know they are protecting my personal data?

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Thumbnail of user abbyb213
1 review
1 helpful vote
August 14th, 2023

As a long term member of GolfNow and Golfpass, I tried to use my gift cards in the last reservation I made. They were showing the credit of $150 in my account but instead they still charged my CC for this transition. I contacted them and they said in order to use the gift cards, I need to enter the 19 digits plus the Pin# every time. This is so cumbersome when I try to make reservation via my smart phone. Actually it is ridicules. I will advise my kids to stay away from buying gift cards from them.

Products used:
Gift cards

Service
Value
Quality
Thumbnail of user danielm4881
1 review
0 helpful votes
January 27th, 2024

If you book using them and don't or cannot cancel or modify within 24 hours, they will try really hard to charge the FULL amount because of their cancellation policy. Had booked 4 some and only 2 were able to join which was outside that 24 hour time frame. This is not uncommon as things do come up in the world preventing players from joining. The course will not issue a refund directly when you show up to play and you have to call Golf Now to get a refund. It takes forever because they must call the course to confirm the tee time while you're on hold to verify how many players showed up and try to upsell you a bogus membership. WIll never use them again

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Thumbnail of user robertr5562
1 review
0 helpful votes
March 20th, 2024

Tried to cancel golf round after morning a day before golf round, within 22 hrs of round rejected my refund I will never use golf now again, call the course and get a better price anyway Rob

Thumbnail of user mikea1479
1 review
3 helpful votes
March 25th, 2020

Booked a tee time on GolfNow and had to cancel due to COVID19. Cancelled more than 24 hours before my tee time and they wouldnt refund my money. After many phone calls they did give me promo codes for future bookings but only good for hot deals after 12 noon, thanks for nothing. TEEOFF.com much easier to work with on the customer service end.

Thumbnail of user bsaari1957
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

I was given a gift card for my birthday. Golf now will not honor the card. I provided them the card number but they say I need a pin. They want me to go to the people that gave me the card and provide their name, email, purchase date and amount so they issue me a PIN number. I am embarrassed to go to my friends and ask for all this information. I have never heard of any other company that has gift cards, handle them this way. I feel ripped off!

Value
Quality
Thumbnail of user alexandraince43
1 review
0 helpful votes
January 13th, 2024

I called to modify a reservation. I was connected to a representative and got connected within 30 second. I called back a second time, was connected to a representative. Spoke for about 4 minutes, she needed to put me on hold. I was on hold for 10 minutes and the call was disconnected. I tried to call back again and could not get to a representative, the automated responses just kept repeating itself over and over and would not forward me to customer service. I decided to try and make the change online, I have 3 reservations booked through golf now for next week and it had zero reservations under my account. Such a headache.

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Thumbnail of user pollardrmac
2 reviews
0 helpful votes
March 11th, 2024

So when there is a cancelation you lose your $$.For the record I didn't cancel my tee time...So GolfNow gave me a credit...Big woop because when I had to go back in to make the original tee time it cost me more.
Thanks GolfNow-

Service
Value
Thumbnail of user brianb4608
1 review
0 helpful votes
February 9th, 2024

Changing out the $10 monthly reward program to the Golf Pass program is a joke. With the old program, $100 spent earned a $10 reward, but now a $35 round depletes 14,000+ points from your Golf Pass program. If you pay for the $35 round instead of using points, you will only earn 1549 points. Do the math. It gets worse.
Based on the amount of earned points in your Golf Pass program, you do not have an option to use only some of the points for a golf game. Golf Now automatically depletes as many points as it takes to cover the cost of the round! I've got 66,277 Golf Pass Points. When a $35 round costs me 14,000 + points, how long do you think it will take to deplete all of my points? NOT FAIR! Don't see any value in this especially after paying the annual dues. The solution is simply allowing the golfer the option to choose the amount of points he wants to use for each game. The remaining cost of the game that he pays for will then earn points towards the Golf Pass Points Program. I believe if Golf Now continues their business with this current program, not only will the Golf Pass Points deplete quickly, but so will their amount of members!

Thumbnail of user keithh1297
1 review
1 helpful vote
November 8th, 2023
Verified purchase

I am a senior, just beginning to play with regularity now that I have retired. My son booked us a tee time that I would cover. I developed muscle spasms in my shoulder and would be unable to play. I spent most of the morning trying to remedy my issue with no success. We cancelled the booking 21.5hrs ahead of the scheduled tee time and GolfNow offered no refund or credit, keeping the entire amount due to its 24hr notice requirement. What was the point in our cancelling the tee time. Doing so allows them to re-inventory and reuse the slot, but we are out the $80 and they get to double dip and resell. I called the course and had I booked direct, they would have refunded. I would understand a cancellation fee, but the entire amount, no. I really feel like my pocket was picked. Seniors, protect your money and find another way of booking.

Tip for consumers:
This is a buyer beware situation. My issue is with the policy.

Products used:
If within 24hr window, if my son had a higher membership level.

Thumbnail of user ryans2107
1 review
1 helpful vote
November 10th, 2023

I booked 2 tee times, one for me and one for my buddy... My buddy ended up not being able to make it so I reached out for a refund. There's no customer service number on their website or app so I had to do some digging to even reach out to cancel/request a refund. I called 18 hours in advance as opposed to their 24hr policy and they refused to refund the extra tee time I no longer needed. I'll never use GolfNow to book a tee time again and advise anyone reading this not to unless they want a headache if their plans change and need to cancel a tee time

Service
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Thumbnail of user terryo380
1 review
1 helpful vote
September 24th, 2023

Booked a tee time. Due to weather had to cancel. Cancelled well outside the 24 hour notice policy. Tried to call Customer Service, placed on hold, never talking to anyone. No refund or credit to my account. Worst Customer Service. I will never use this site again, and will inform everyone I know not to use this site. GolfNow sucks...

Products used:
Golf now app to book a tee time

Service
Value
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Thumbnail of user christybnorth
1 review
1 helpful vote
October 24th, 2023

Please BUYER BEWARE especially with the holidays coming up! These giftcards are NOT traditional giftcards. You can ONLY use them on hot deals. I had no idea. It doesn't tell you that at the time of purchase. I would have been better off to give the person cash rather than buy this giftcard. DO NOT BUY GIFTCARDS FROM GOLF NOW!

Products used:
None

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Value
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Thumbnail of user danielq419
1 review
0 helpful votes
April 14th, 2023

I've received an email confirming reservations and billing for golf at River Oaks Golf Club through Golf Now, LLC under my name. The only problem is that I never made any such reservations, which obviously gives rise to the concern my identity may have been compromised and services are being billed under my identification (i.e., credit cards, etc.). I contacted Golf Now and provided them with the confirmation number and offered any other information contained in the billing statement. They wouldn't provide me with anything, but, rather, kept asking for my personal information (personal phone number, personal email, mailing address, etc.), which, given the circumstances, I'm not comfortable providing. How does one find out if their information has been compromised if Golf Now appears to be acting in defense of the potential fraudsters. Is Golf Now party to the process, or is this just a mistake on their part they won't own up to? There's no way to tell if they won't provide any information. On every level, this is exceedingly shady.

Thumbnail of user dano628
1 review
1 helpful vote
September 1st, 2023

Unfair booking practices. Went on Otter Creek website and it doesn't specify that you are booking through golf now. Called to have booking charge explained - foreign customer service department - nothing they can do.

Service
Value
Thumbnail of user davidc6372
1 review
3 helpful votes
June 14th, 2022

GolfNow has a reservation system that only sometimes works. In addition, their customer service is expectedly worse. When I got to the course, the pro couldn't find where I paid for the tee time. They suggested I pay again, play, and then take it up with GolfNow if I did get charged. I did get charged. I sent GolfNow the credit card statement clearly showing a double charge for the same tee time, one by GolfNow. They refused reimbursement. Would not ever use this service. It is horrible.

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Thumbnail of user tomb2234
1 review
1 helpful vote
July 10th, 2023

Booked tee time at Huron meadows did not even know it used golfnow. Mandatory credit card payment though.
To get refund, it required 24 hour notice. Fine. But this includes if the weather is bad.
The weather looked iffy so I had to cancel.
Then, I could not just call golf course to cancel like how I booked. I had to call golfnow.

30 minute hold. Then they had to call golf course for permission even though I was more than 24 hours notice.

Horrible experience.

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Thumbnail of user stephanieh2228
1 review
1 helpful vote
June 12th, 2023

Stay far away from using this site to book any tee times as they have terrible unresponsive customer service and will not refund you for any modifications made to your tee time. I booked a round for for initially and had to pre pay which I was not excited about but regardless did anyways. 3 days prior I modified the tee time to 2 people instead as plans had changed and after reading their policy on refunds this was more than acceptable timeframe (24hours). However they never issued a refund and after reaching out to customer service they denied the refund request. I have now been scammed out of $100 so I will not be using this again in the future. Stay away! You've been warned!

Service
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Thumbnail of user kyleg35
1 review
8 helpful votes
April 24th, 2017

It looks like all of the reviews are sob stories of people that had to cancel their round or made a mistake and booked the wrong day. How is your stupidity Golfnow's fault? I have been using Golfnow for 4 years now and have never had any issues. I have never paid more than $3.49 per person in fees, so I'm not sure why people said it costs $9 per person. Even if you add the fees, the rates are so good that it is still way cheaper than the normal rate the course is charging. I have also received 2 dozen Taylormade Tour Preferred golf balls just for using the site. I have had to contact customer service twice because weather prevented the course from opening after I had already prepaid for the tee time. The customer service people were very polite and helpful and I received a refund quickly. Using Golfnow has allowed me to be able to afford more rounds of golf per year which is exactly what the service is intended to do.

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Thumbnail of user johnd8296
1 review
0 helpful votes
August 9th, 2023

Booked a tee time for August 10th, due to weather had to cancel. Cancelled well outside the 24 hour notice policy. Tried to call Customer Service, placed on hold, never talking to anyone. No refund or credit to my account. Poor Customer Service. Never use this site again. Wants proof of purchase uploaded. Not happening due to privacy. They have all the records.

Products used:
Tee time online

Service
Value
Shipping
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Thumbnail of user ihateg2
1 review
2 helpful votes
June 5th, 2022

You know you're dealing with a sketchy/shady company when the contact page has zero contact information (See attached pic). If you have to use them, get it right the first time because you will never get a refund. You will only receive discount codes for Monday-Thursday after 12pm. They are absolute trash, and it's a shame that so many courses are to lazy to set up their own website and use this garbage that is GolfNow to set up tee times. Again, AVOID AT ALL COSTS. Just call the course directly to set up your tee time.

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Thumbnail of user qiangx1
1 review
0 helpful votes
November 6th, 2023

They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.

Tip for consumers:
They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.

Products used:
They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.

Service
Value
Shipping
Returns
Quality

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From the business

GolfNow provides discounted tee times at local golf courses.

Company Representative

Thumbnail of user golfn
Golf N.
Typically does not respond to reviews

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1.4
483 reviews
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