• GoJane

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Overview

GoJane has a rating of 3.8 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 20th among Shoes sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Quality
    7
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was completely appalled by the lack of customer service, especially given the amount of the order.
How would you rate GoJane?
Top Positive Review

“Speed delivery”

Darnell S.
2/1/22

Thanks for speed delivery, just adore my shoes and your site is easy to access and order. See ya next time!

Top Critical Review

“Shoe Design is Discriminatory - Designed for a specific demographic; High Shipping, Con Artistry”

Stacie P.
6/28/20

The shoes from this brand are for people with very skinny, narrow feet, point blank. I think these items are centered around a specific demographic since they are all made in China... I made a good purchase of slippers which are great honesty but would have returned the other two failed shoes I bought, but the shipping fees are NOT worth it. I think it is of poor taste that they do not provide a reduced price for a shipping label they could send you via email (like Forever21 does for example) when you need to make a return/exchange. This alone let's you know the integrity and caliber of the company greedy and no sense of customer service or desire for brand loyalty due to their own cheapness. I will be deleting my account and unsubscribing from all emails from this company because I consider them a rip off at this point.

Reviews (261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user darnells30
3 reviews
0 helpful votes
February 1st, 2022

Thanks for speed delivery, just adore my shoes and your site is easy to access and order. See ya next time!

Thumbnail of user christopherg698
1 review
0 helpful votes
November 10th, 2020

My girlfriend love her stuff very much and she will order again soon... Right at this moment she's getting ready to order... we always order stuff From different sites and when we got the order... it's not how it looks on the site... it looks when we got them. But when we see the stuff on goJane... they look the same when we Receive them... so for that we love to shop at goJane

Thumbnail of user emilyr175
1 review
6 helpful votes
February 6th, 2019

Awesome shoes awesome service will buy again from this site. Super cute products at very affordable prices. Also they send out coupons. Love it.

Thumbnail of user deborahe17
2 reviews
3 helpful votes
March 24th, 2021

Received on time and exactly as described and got a lot of compliments on the shoes that I ordered. Thank you.

Thumbnail of user karenh718
2 reviews
22 helpful votes
June 29th, 2019

These shoes are not only sexy, they are mad comfortable for long day wear. What I like about buying shoes from gojane is, they are very prompt in shipping out your shoes, they send exactly what you ordered, no oops!, with them. I shop from my shoes up. And for me to be a 'Divasitizen' the shoes are very stylish and sophisticated enough for me, so ladies "Shop gojane til your wallets empty" I know I do.

Tip for consumers:
You will NOT go wrong

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user breaunac1
1 review
0 helpful votes
July 18th, 2020

First time purchasing from GoJane and I will be ordering regularly from now on. Everything is great, good quality shoes, package came on time, very happy customer!

Thumbnail of user tracys318
1 review
12 helpful votes
March 13th, 2019

I'm really pleased with the delivery time and style and quality of my shoes I ordered. I love them! I will be ordering again. Thanks GoJane!

Thumbnail of user angeliquei6
1 review
0 helpful votes
July 29th, 2020

These sandals are everything a must have I'm so glad I ordered them get yours you won't regret it runs true to size also

Thumbnail of user todtiyanam
1 review
0 helpful votes
July 17th, 2020

This was my first purchase from GoJane. I loved how the prices were extremely inexpensive and that there was a variety of shoes and colors on the site! I would love to see what new items they will bring in throughout the future.

Thumbnail of user suzettem22
1 review
0 helpful votes
April 1st, 2019

I haven't worn yet but They are very cute. The ankle part I wish was a bit tighter. It seems to flare out too much.

Thumbnail of user nan21
1 review
0 helpful votes
March 26th, 2019

My cousin told me about the sale 50% off, and I love that percentage. For the price I paid, I had to buy all for colors. My mom wanted a pair, so I had to order a pair for my mom. They are very comfortable.

Thumbnail of user keshah9
1 review
0 helpful votes
August 10th, 2020

Shoes are cute AF! And comfortable for the summer... staple shoes for on the go!
Colors are perfect and pick correct size of shoes they are true to size...

Thumbnail of user keishaw30
1 review
0 helpful votes
July 23rd, 2020

The shoes were just like the picture, I loved them. I wear a size 8, and ordered an they were a little to small. I recommend ordering a size up, overall they were great.

Thumbnail of user kimberlym126
2 reviews
10 helpful votes
June 13th, 2017

Love GoJane! The complaints on here are ridiculous... Sure you have to pay for the shipping on anything you return, but if you do an exchange, they cover the cost. Most of these complaints are from people who just don't read... Never had a problem with customer service, they're just doing their job. Treat them with respect and you'll get respect and mutual understanding returned in kind. Go Jane Go!

Thumbnail of user yolih1
1 review
0 helpful votes
October 11th, 2018

Great purchase loved my boots very fast delivery. The items were as expected they are gorgeous Always enjoy shopping with GoJane.

Thumbnail of user nadial25
1 review
9 helpful votes
February 25th, 2020

On time delivery, put I don't like the fit, its to big! Too much spandex, need to get a size smaller, but I like the snake skin

Thumbnail of user kima473
1 review
0 helpful votes
June 21st, 2020

I have placed 3 orders with GoJane all 3 were only shoes but I love all my shoes! Delivery was fast and all items were exactly as pictured!

Thumbnail of user diamonda7
1 review
5 helpful votes
May 7th, 2019

I ordered couple shoes for my trip and only one pair didn't fit and was too small and I went a size up. It was a pair of black wedges I also paid couple days ago to send them back for refund on my debit card. Overall I have been satisfied with the cute clothes and shoes GoJane sells.

Thumbnail of user jasmines43
1 review
0 helpful votes
March 26th, 2017

The shoes are very comfortable. I love them. They came early and right on time for me going out. Received lots of compliments. The boots are my favorite. Will be ordering again soon.

Thumbnail of user staciep18
1 review
3 helpful votes
June 28th, 2020

The shoes from this brand are for people with very skinny, narrow feet, point blank. I think these items are centered around a specific demographic since they are all made in China... I made a good purchase of slippers which are great honesty but would have returned the other two failed shoes I bought, but the shipping fees are NOT worth it. I think it is of poor taste that they do not provide a reduced price for a shipping label they could send you via email (like Forever21 does for example) when you need to make a return/exchange. This alone let's you know the integrity and caliber of the company greedy and no sense of customer service or desire for brand loyalty due to their own cheapness. I will be deleting my account and unsubscribing from all emails from this company because I consider them a rip off at this point.

Thumbnail of user henriettem2
1 review
2 helpful votes
May 19th, 2018

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Thumbnail of user jameaj
2 reviews
0 helpful votes
October 23rd, 2020

These shoes are absolutely amazing! If you love DollsKill, Current Mood or any stores like that, you're going to love the stuff you find on GoJane. They even have an exact pair of shoes that are on DollsKill. The only issue is that the shoes run too narrow. I have wide feet but often times if I order in my size without going wide they're still okay. But these were too narrow and very uncomfortable to wear. Otherwise the shoes are perfect and beautiful

Tip for consumers:
Make sure you can buy a size up if you have wide feet. The have up to an 11 in certain shoes but not all.

Products used:
I’m keeping the shoes just for a photo shoot and then I’m going to sell them

Service
Value
Shipping
Quality
Thumbnail of user jadaf1
1 review
0 helpful votes
March 13th, 2018

Amazing quality and price with quick shipping. I cant wait to wear these pumps this summer! I would encourage others to shop here as well

Thumbnail of user nicoleb141
1 review
0 helpful votes
March 27th, 2017

This dress fits something amazing! Delivery was fairly quickly. I'm a short (5'2) curvy girl like a size 11/12 An this dress fits perfect. Stretches well and made out of great material

Thumbnail of user indiae4
1 review
0 helpful votes
September 23rd, 2018

The clothes are really cute and i got a fast delivery. I am sending ine item back because it did not fit me right but everything else was great.

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About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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3.8
261 reviews
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