• GOG COM

GOG COM

Overview

GOG COM has a rating of 2.49 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GOG COM most frequently mention customer service problems. GOG COM ranks 522nd among Games sites.

  • Service
    21
  • Value
    21
  • Shipping
    11
  • Returns
    20
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I just accidentally purchased a game from them that wasn't compatible with my OS.
  • * Customer service ranges from indifferent to hostile.
How would you rate GOG COM?
Top Positive Review

“I bought a Program from GOg”

JP P.
3/7/23

SO I bought a program I like from Steam for $5.77 cents, it did not work, Steam gave me my money back. I went to GOG which has a Moscow tag on my Credit card, downloaded the program and upgrades for $60 or so, and they work. In fact I first tried this program from a download from GOG on Pirate Bay many years ago ( I Miss Pirate bay), But I tried to download and PAY for the Program on many sites, GOG delivered. I can play my game even if I shut down Internet Access, it is actually installed on my hard drive. Yes it scary that they have a Moscow address, but they have delivered exactly what I purchased.

Top Critical Review

“Wrost gaming app of all times”

Hasan A.
9/25/23

Beware of this app, I bought Cyberpunk and it never added to my Library. I talked to the support for months to no avail. This is a scam company. Buy your games On steam or somewhere else.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

game (38) customer service (5) store credit (3)
Thumbnail of user tristanp47
1 review
0 helpful votes
February 5th, 2024
Verified purchase

GOG Galaxy has gotten progressively worse. Buy a game one day, have it somehow corrupted the next. Can't just reinstall without reinstalling all of the app and deleting regkeys, or it gives install fails. After a little Windows hocus-pocus finally get the game reinstalled in working order. Now game suffers from freezes on load screens that weren't there before.

I'm tossing GOG in the bin and will buy my game elsewhere.

Thumbnail of user earlt99
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

Wish I had read reviews before wasting my time and money with these people(?). Glitched product,
Lousy service and no support. I'll just have to chalk it up to lesson learned the hard way.

Tip for consumers:
Don't

Products used:
Digital video game

Service
Value
Quality
Thumbnail of user ananyag
39 reviews
20 helpful votes
August 4th, 2016

Another site that does not allow SSO from Google/Facebook and requires the user to create yet another marginal website account on the internet.

Thumbnail of user kb311
1 review
2 helpful votes
May 27th, 2019

I had no issues with any part of obtaining the original Diablo. Works just as intended despite my concerns after reading some reviews. For the amount of money it cost, I had to see for myself, as people tend to want to spread the bad news more than the good.
I am a PC tech, and found everything to work quite well! It is much appreciated to be able to play these older games on our newer devices.

Thumbnail of user scottc1635
1 review
3 helpful votes
November 22nd, 2021

It's been well over 30 days now and I have yet to receive anything, other than an automated reply, concerning my request for a refund... which they "claim" is the amount of time they respond in. I was also unaware there is an international transaction fee charged for every purchase. A company that is "unable" or unwilling to set up banking within the US is questionable at best.
I DO NOT recommend this company.

Products used:
PC game

Service
Value
Returns
Thumbnail of user hasan.alnashar
1 review
0 helpful votes
September 25th, 2023

Beware of this app, I bought Cyberpunk and it never added to my Library. I talked to the support for months to no avail. This is a scam company. Buy your games On steam or somewhere else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmeda888
1 review
3 helpful votes
April 26th, 2022

Games break months after getting them and then their GoG Galaxy stops working. Money spent on games in advance are down the tube, and unless you a buy a game at a time, and finish it within the 30 days you can forget about any refund. So basically games bought is a race to the finish as everything they have is garbage from customer service to games to quality to system to everything.

Biggest scammers in the world, stay away from them and stick to Steam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timh849
6 reviews
6 helpful votes
March 31st, 2021

I bought 2 games from GOG, neither of them worked. These were my first two purchases from them. I put in a ticket describing the problems in clear detail and explained that I had already tried everything suggested with no results and requested a refund. Got an automated email from them simply stating that my ticket was 'general in nature' and is now marked as Solved. No one ever contacted me. I've dealt with my fair share of scumbags before but GOG nailed it.

Tip for consumers:
Just don't use GOG, your money will be wasted.

Products used:
PC games

Service
Value
Returns
Quality
Thumbnail of user williamh4533
1 review
0 helpful votes
March 29th, 2023

Have bought several games from GOG in the past all of them are now unplayable, and will not launch. Don't bother asking for a refund because the company will not give you one. This gaming service is a complete scam. Stay away. I am done dealing with this company.

Thumbnail of user steveo990
1 review
2 helpful votes
March 22nd, 2022
Verified purchase

BEWARE! I bought a game and registered with GOG but could not download any games. I did download the installer but after it opens it says it cannot connect with GOG. They email me promos every day but do not answer any requests for support. It looks like they ARE in Poland.

Thumbnail of user ianh393
1 review
1 helpful vote
November 29th, 2021
Verified purchase

Got locked out of my account and can't get back in. Support takes weeks or months to reply. Ridiculous there's no way to transfer a single game from the same company that owns the platforms.

Service
Value
Returns
Quality
Thumbnail of user giovannaa10
8 reviews
15 helpful votes
December 16th, 2020

I thought GOG was a cut above the rest in terms of ethics. They sell games without DRM and all kinds of other good stuff.
But wow. They bent the knee to China and won't sell Devotion because of a president Xi Winni the Pooh Joke?
Sad to see a good firm bow down to political correctness.
I hope they change their tune.

Thumbnail of user markm3190
1 review
3 helpful votes
May 18th, 2021

If you ask for a refund, they credit your "wallet" on their website instead of refunding the way you paid. That's fine if you want to continue using their services, and use that money for something else on their website. However, be warned that they will tell you that there's nothing they can do if you don't want to use that money for anything else, and you want it refunded another way. They will tell you that once it has been refunded to your "wallet" on their website, there's nothing more they can do! Don't get ripped off!

Thumbnail of user kameronw13
1 review
0 helpful votes
September 3rd, 2022

Took 3 secs to make an account here wasted 20 mins with nothing cant even create an account to log in on top oh if u try to highlight something it will delet all your stuff make u start over but keep the username u put in. Use any other site

Tip for consumers:
dont

Products used:
none the site was to $#*!ty

Service
Value
Shipping
Returns
Quality
Thumbnail of user jpp56
3 reviews
1 helpful vote
March 7th, 2023

SO I bought a program I like from Steam for $5.77 cents, it did not work, Steam gave me my money back.
I went to GOG which has a Moscow tag on my Credit card, downloaded the program and upgrades for $60 or so, and they work.

In fact I first tried this program from a download from GOG on Pirate Bay many years ago ( I Miss Pirate bay), But I tried to download and PAY for the Program on many sites, GOG delivered. I can play my game even if I shut down Internet Access, it is actually installed on my hard drive.

Yes it scary that they have a Moscow address, but they have delivered exactly what I purchased.

Tip for consumers:
I have not had a problem with GOG, their Moscow address scares me, but, I have had no problem with them.

Products used:
A computer Game, Master of Orion, the latest.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephens1834
1 review
1 helpful vote
November 10th, 2021

I can not tell anybody to support a company that does not care about it`s customer base. GOG customer service is very bad. I will no longer buy from GOG. Customer service acts personally offended if you ask for a rebate on a game. I have 83 games in my library and I will not be buying more. I have asked for only two refunds out of the 83 games I have. I wanted to support GOG because of the whole DRM free thing BUT... Anyway, I hope this helps people

Service
Value
Returns
Quality
Thumbnail of user alexm1849
1 review
1 helpful vote
April 18th, 2022

I created an account with GOG a few months ago and I have never deleted a service faster. This company misleads you on their refund policy to ensure it is impossible to get a refund for funds you add to GOG wallet. You are encouraged to add funds to your GOG wallet under the promise you can refund the money to your bank account within 30 days. I added $15 to my wallet to buy a game. However, in my case, I purchased one of their games (Star Wars: Knights of the Old Republic) and it did not work on any of my systems. When I requested a refund, I was told they would gladly refund the money for the game ($10) to my GOG wallet, but that I could not have the funds I sent to my GOG wallet ($15) refunded to my bank account because I had "used the funds." Excuse me? You just refunded me the $10 for the game, effectively cancelling that purchase, so I should also be able to refund the entire $15 back to my card (along with the international transaction fees, since they are based in Poland and apparently do not have a U.S. branch). I argued this and my ticket was closed. Whatever, they can keep the $15 since my bank's deadline for chargeback has passed. I'm closing my account and posting this review to warn others to stay away. They advertise 30 day returns but will then nitpick your case for any excuse to deny giving you the money back. It makes me wonder why they bother offering returns at all. One last thing, if you want any help, get ready to sit through 15 minutes of talking with their support chatbot, which will do everything in its power to prevent you from talking to an actual human. And when you do get to email an actual human, expect to take at least 3 days to get to a solution. I won't be using them again or recommending them to anyone going forward.

Tip for consumers:
Don't buy any older games unless you own hardware running Windows XP or Vista. They won't run.

Products used:
Video games.

Service
Value
Returns
Quality
Thumbnail of user duken18
1 review
2 helpful votes
September 17th, 2022

-Most games sold require mods and a lot of tweaking just to boot and you only have a two hour return window.
-Constant propagandizing from the staff both on the discussion boards and from the main page. You'll see sales and announcements revolving around things like things like "women in gaming", BLM, "minority representation", and gay pride month (all of which happen multiple times a year).
-If you ever voice an opinion that criticizes this kind of ideologically driven advertising you are threatened by the mod staff and told that you will be permabanned if you continue such wrongthink.
-I'd recommend avoiding such a "progressive" cesspool of a site. It's not a good idea to support people who want you dead for politically disagreeing with them.

Service
Value
Returns
Quality
Thumbnail of user manathayriad
7 reviews
15 helpful votes
February 21st, 2019

*Disclaimer, I have not used GOG is almost a year, so I am not giving a full 5 star review, I will update my review when I've checked my account again this week.*

I've placed multiple orders with GOG and had no issues with downloads or getting any of the DRM free games to work on my computer. I've been running a windows 8 / windows 10 computer and all of the games I've ordered have downloaded and played without a hitch. I do have some games I have not yet attempted to install that are part of their 'free' games on gog.

One thing I did notice was that some games (Like starwars battlegrounds) do show that they're still multiplayer capable, however the servers for that game were shut down by the origin company. So while that was at one time an online game it no longer has multiplayer support. I think with games like that they should update the site to show the game lost it's multiplayer options so anyone looking to purchase those games won't assume there are servers for them still. So while prices and games have been great so far for me, I know that some things like online games still need a bit of research before purchasing since things that start off 'single or multiplayer' can sometimes change to single player only and gog hasn't kept up.

Thumbnail of user karlb279
1 review
0 helpful votes
September 15th, 2022

It takes an average of one month before GoG responds to technical help requests with a product they sell. This is outrageous. Most companies respond within days.

The moderation on their forums is so awful and biased. GoG themselves don't follow their own rules when posting political threads regarding their response to the Ukraine war, banning all Russian customers who have no control over it.

They promote woke agendas and post political threads supporting LGBTQ and women's issues yet banning individuals who challenge equity concepts in favor of equality for all persons regardless of subgroup affiliation.

Desired outcome: I hope someone else buys GoG because of GoG's parent company, CD Projekt SA, stock's downward spiraling price. Maybe then service and respect will be returned to customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithp610
1 review
2 helpful votes
September 27th, 2022

After an update to their Galaxy software, none of my games worked. They were unable to resolve the issue because they don't have the technical capability.

Thumbnail of user jayh919
1 review
0 helpful votes
June 19th, 2022

I bought a game off of here since they were having a sale and I had heard good things about they're website. After I bought my game and downloaded it I launched it and nothing happened. I thought maybe it was just some error so I tried launching it through shortcut and still nothing happened. I reinstalled my game the next day and tried relaunching it and nothing. I tried to do a verify game files/repair and that did nothing. I tried to launch it one more time and still nothing happened. Stay away from this website at all costs, it doesn't even work at all.

Thumbnail of user sk697
1 review
1 helpful vote
October 12th, 2022

Chat support will not connect to a representative. No games that require the "GOG Galaxy" App will ever install. They do not respond to emails.

Service
Value
Returns
Quality
Thumbnail of user danc93
13 reviews
18 helpful votes
April 4th, 2016

They have lots of sales on Games. However most of them are outdated and or older games that most people don't care to play anymore. I have never dealt with their customer service, but when you order a game it instantly starts downloading and an hour later you're playing.

Thumbnail of user ramzil1
9 reviews
22 helpful votes
September 11th, 2019

They have pretty much most of the games I played in my early days on pc. This brought me down memory lane and I had a grand time. Best site for classics.

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Virgile G.
Typically does not respond to reviews

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