• GlassesShop

GlassesShop

Overview

GlassesShop has a rating of 3.28 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments, and eye doctor. GlassesShop ranks 15th among Eyeglasses sites.

  • Service
    124
  • Value
    124
  • Shipping
    127
  • Returns
    62
  • Quality
    122

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 50%
Positive
9
Neutral
0
Negative
9
88
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy.

Critical highlights

No critical highlights yet

How would you rate GlassesShop?
Top Positive Review

“Fast glasses”

Candice R.
12/27/23

Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!

Top Critical Review

“Terrible glasses and even worse customer service”

Sarah C.
2/19/24

I purchased 4 pairs of the same frame that I liked. Within 9 months three out of four were broken after light use. All three simply had a hinge snap in half. After numerous emails and pushing back on their refusal to do anything, they finally agreed to send me one pair of frames. Within 10 days that pair has broken in the exact same way the others had. They are now refusing to replace these. Save your money and go to Zenni. Same price and the ones I've bought there have held up wonderfully.

Reviews (402)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89)
Thumbnail of user candicer134
1 review
0 helpful votes
December 27th, 2023

Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!

Products used:
Eyeglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. One of our agents will reach out to you through email or phone soon and help resolve the issue for you. Will you please recheck and feedback to us as soon as possible? Much appreciate your understanding on this matter.

Thumbnail of user sarahc2900
1 review
0 helpful votes
February 19th, 2024

I purchased 4 pairs of the same frame that I liked. Within 9 months three out of four were broken after light use. All three simply had a hinge snap in half. After numerous emails and pushing back on their refusal to do anything, they finally agreed to send me one pair of frames. Within 10 days that pair has broken in the exact same way the others had. They are now refusing to replace these. Save your money and go to Zenni. Same price and the ones I've bought there have held up wonderfully.

Products used:
Prescription eyeglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for the review. We apologize for the inconvenience that may have caused you, but may we have your order number so we can further look inot the issue for you? We hope for your understanding on this matter.

Thumbnail of user hezzag
1 review
0 helpful votes
April 23rd, 2023

There are lots of great frames to choose from and they have a buy one get one deal so I got two pairs of glasses for the price of one and I'm so happy about that! I ordered the Laura in Crystal and they are GORGEOUS. I also ordered Edwina in the green and the color was softer than I expected and so I was able to reach out to customer service and have them switched out quickly and efficiently. I chose new frames and they got me set up straight away!

Products used:
Laura frames, Edwina frames

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review.

Thumbnail of user shanas108
1 review
0 helpful votes
June 29th, 2023
Verified purchase

I ordered two pairs of glasses from them after having had a disappointing order from EyeBuyDirect. I LOVE MY GLASSES! I have a VERY high Rx (extremely nearsighted), so I was afraid that my lenses would be extra thick (which is what happened with the other order from other company). I paid the extra for the high index lenses just as I did with EBD, and these glasses are SO not thick like others I have had. The order was easy, the receipt was quick, and I LOVE THEM BOTH! The only reason I did not give 5 stars is due to their return policy. I was not ecstatic about it, but I took a chance hoping I would not need to return...and I am glad I did!

Tip for consumers:
Glad I took a chance ordering from them!

Products used:
Two pairs of glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenameltzer
1 review
2 helpful votes
November 14th, 2023

I ordered purple Jinbee glasses. I received brown glasses with no flowers on them. I contacted customer service and was told they can't do a second return (my first pair fit badly) and that the glasses don't always end up looking like they appear. In other words they lie to get people money. Very pissed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review.We sincerely apologize that we did not bring you a pleasant shopping experience with us. However, as we've stated on our website: For frames with patterns, the actual pattern on eyeglasses may vary slightly from the one pictured. If you're not happy with your glasses, our team will reach out to you promptly through email and help you to return your glasses back for a refund according to our return policy. You may please check and feedback to us as soon as possible so we could help resolve the issue for you. Much appreciate your understanding on this matter.

Thumbnail of user susank2875
1 review
3 helpful votes
September 15th, 2023
Verified purchase

I really liked my glasses. They Rx seemed good and the fit was great. I started noticing spots that would
Not come off. I only cleaned with mild hand soap. I contacted customer service and was told the coating was damaged and offered a new pair for at half cost. I then inspected my other 3 pair and they all had the same problem. In this case you get what you pay for. I would be very careful ordering from here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your comment. We sincerely apologize that we did not bring you a pleasant shopping experience with us. One of our agents will reach out to you promptly through email and provide you with our prompt solution. You may please check and feedback to us at your earliest convenience. Much appreciate your support on this matter.

Thumbnail of user lincolnt29
1 review
1 helpful vote
July 12th, 2023

Over the last 2 years I have ordered 6 pairs. 3 sunglasses, 1 reading and 2 progressive. All same prescription all same index. The sun glasses coating gets all distorted and wavy after just a few weeks leading to blury vision. The last order arrived with lenses 3 times thicker than normal (despite being same index and prescription as previous) the incorrect PD on one and single vision instead of progressive on the other. Buyer beware! Their customer service was dismissive and unhelpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. But we want to clarify that the two frames you've compared are actually in different size. As we've explained to you earlier, the larger the size, the thicker the lenses will be given the same prescription and lens index. You can have your glasses inspected at your local optical store for verification if you still have any concerns. Also, as a one-time courtesy, you do not need to return your current glasses back, we will process a full refund to the original Payment Method that was used for this purchase as soon as possible. The refund will be reflected on your account within 3-5 business days. Hope for your understanding on this matter.

Thumbnail of user robynfrazee
1 review
2 helpful votes
July 16th, 2023
Verified purchase

While I loved the frames I purchased, within three months, the lenses started to become wavy, making it impossible to read anything. When I contacted customer service, I was told that since I was unable to get a good photo of the issue, there was nothing that could be done since I was outside of the 30 day window. Maybe if I had a better camera, I might have been able to get this issue fixed, but as it stands, my phone's camera is apparently not good enough for my glasses to be fixed.

Products used:
Regina Round Crystal Eyeglasses, prescription lenses with coatings

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. We apologize for the inconvenience that was cause, however, one of our agents will reach out to you via email and help resolve the issue for you. Please recheck your email and feedback to us as soon as possible. Hope for your understanding on this matter.

Thumbnail of user melanieg492
1 review
0 helpful votes
November 9th, 2023
Verified purchase

*Update* GlassesShop did reach out and offer a full refund for my order and did not require I return the glasses I received. I honestly would have preferred to return the glasses, but they do not offer prepaid shipping labels to return, so I would have had to pay out of pocket. I had to leave a review here and file a complaint on BBB to get this refund, so I am only giving them 1 extra star, but it is worth noting that they will do the right thing when push comes to shove.
I normally do my research before buying from a new company, and I'm paying for my lack of due dilligence now. I sent an email to their customer service earlier, but judging by the reviews on this website, I won't get a satisfactory solution without posting here.
I ordered 2 sets of glasses and both sets are useless to me. First, the lenses are WAY thicker than they should be if the 1.67 high-index lenses were used, which is what I selected and paid for. I have other glasses of a similar size and shape that also use 1.67 and the difference is striking in the thickness of the lenses. In fact, one set I ordered from GlassesShop is a good bit smaller than my other pairs, so by GlassesShop's own admission in other responses, the thickness of the lens should be less than the larger frames, right? Well, that is not the reality of what I received. On the larger pair the lens is actually wavy on the edges, which I have never seen before, and is definitely not correct.
I have a very high prescription, which is why I always pay for at least 1.67 high-index lenses. The lenses in the glasses I received cause vision distortion in the entire lens except the exact middle, rendering them useless to me. The distortion is extreme, where anything outside of the exact center of the lens immediately becomes blurry and stretched.I am very disappointed in what I received and would like a full refund, as I have no confidence at all that GlassesShop will be able to successfully create glasses lenses with my prescription.
I am more than happy to return the glasses to GlassesShop if I am sent a prepaid shipping label. My order number is *******161.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. We sincerely apologize that we did not bring you a pleasant shopping experience with us. One of our agents will reach out to you through email and help resolve the issue for you. Please check and feedback to us as soon as possible. Hope for your understanding on this matter.

Thumbnail of user brandyj126
1 review
4 helpful votes
June 12th, 2023
Verified purchase

Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.

Tip for consumers:
Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.

Products used:
Glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review. We're grateful to have you as our valued customer.

Thumbnail of user bellac103
1 review
0 helpful votes
March 10th, 2023
Verified purchase

The glasses are good with classic and beautiful design. The customer service replied to my questions always very quickly. I like the website. Will come back to shop later!

Tip for consumers:
Just choose the expedited shipping method if you want the package to arrive quicker!

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobw557
1 review
2 helpful votes
December 26th, 2022
Verified purchase

They blame "delays in Paypal", they delay weeks of delays on "float",'but they absolutely refuse to cancel an order when they refuse to ship it. Weeks and weeks you will wait and they will take your money and block your attempt to go with someplace else. Absolute worst retailer I've dealt with in 2 years. Oh - and their crappy glasses fall apart off your head while you're driving. 8 emails requesting cancelation and they won't do it. Nightmare firm, STAY AWAY.

Tip for consumers:
Don’t - these guys are shady, they flat lie about whether they’ve collected your payment or not, then treat you like total garbage when you call them out on it. The only reason I’m getting another pair in the 1st place is because the pair I bought 2 months ago broke off of my nose-mid-driving. Avoid this firm like smallpox. They will obfuscate and lie and finally, tell you to go away and get your money back from Paypal - on Christmas. These worthless people don’t care about their customers.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Jacob,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.

Thumbnail of user jennifers4089
1 review
0 helpful votes
April 7th, 2022

The ordering was easy, the first pair I got was progressive - which I've never worn before - and it turns out they gave me a massive headache. I asked for an exchange and they sent standard bifocals for only a delivery charge of $5.95.
Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy. Highly recommended!

Tip for consumers:
It takes a little while to get them but it’s worth the wait

Products used:
Glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Jennifer,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user tamiy13
1 review
1 helpful vote
January 25th, 2023

I've purchased online glasses from a few companies, this one is the worst!

I ordered a pair of glasses, didn't like them so they offered a credit to get a new pair (minus shipping cost).,
Didn't like the second pair, now they won't give me a refund only 50% credit.

I'm not happy with 2 pairs, I am not going to order another.
I feel like I wasted my money and they are a scam.

DONT buy from them
Tami Y

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Tami,
Sorry for the inconvenience.
Please send your order number to us, so our customer service could help on your issue.
Thank you so much for your patience.

Thumbnail of user muhammady51
1 review
1 helpful vote
June 4th, 2022
Verified purchase

Poor product and services... first they charge for glasses and shipping suppose to free then they again charge for shipping without informing. Second they order from China same product is on aliexpress which you can order for few bucks. Third we have order progressive lens but what it wasn't progressive lenses. Old fashion 2 piece lens not progressive at all. Disappointed quality.

Tip for consumers:
low quality chinese product not usa

Products used:
glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Muhammad,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.

Thumbnail of user amberw932
1 review
0 helpful votes
May 9th, 2023

Last month, I noticed this website and tried to shop a pair of RX sunglasses for my holiday. The customer service is very considerate and helpful for my first online eyewear shopping, I placed the order easily. Today I got my sunglasses and very satisfied. Can't wait to wear them during my summer trip!

Tip for consumers:
Affordable online eyewear website

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user narendras32
1 review
2 helpful votes
January 14th, 2024
• Updated review

Erview
Reviews
About

GlassesShop
Reviews 2,433 Excellent
TrustScore 4.5 out of 5
4.6

VERIFIED COMPANY
In the Online Marketplace category

www.glasses
shop.com
Company activity
See all

Claimed profile

May use unsupported invitation methods

Replied to 97% of negative reviews

Replies to negative reviews in < 24 hours
Reviews
4.6
2,433 total

5-star
78%
4-star
8%
3-star
3%
2-star
3%
1-star
8%

Osho ohso
1 review
Rated 1 out of 5 stars
Updated Dec 9,2023
They don't treat their customers well
THEY DO NOT TREAT THEIR CUSTOMERS WELL.

I had many interactions about quality issues. And failed to get any satisfactory resolution to the issues.

I got a bad frame. And the vendor is saying that they will send the replacement frame. But it is no good as I have to change the lenses manually. Or I have to find an optician to get them changed after a payment. A quick quality check at the vendor's end would have stopped this issue to happen.

2nd I got bad lens in one of my orders. The lenses lasted JUST 10 MONTHS. For which the vendor squarely blamed me. The claimed I had used harsh chemicals on those lenses without checking with me.

I am writing all these because these glasses are costing me $100s and are not given for free.

In my last few interactions the vendor kept harping about 100 points I have in my account I can use for discount in the new order. Those 100 points are $1.00 and vendor is making it so that they are making huge concession to me. It is ridiculous $1 discount to frames/glasses costing $200 or so.

I have explained the issues to the vendor many times and not addressed.

Products used:
Eye frames

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. We sincerely apologize that we did not bring you a pleasant shopping experience with us. However, your order was one year old already, which was far beyond our warranty for free replacements. Here's the details: 365-Day Frame Guarantee:

Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.

A.WITHIN 30 DAYS
GlassesShop.com may ship a new frame at no additional charge.

B. After 30 DAYS to 365 DAYS
GlassesShop.com may ship a new frame charging customers 50% of the frame plus shipping fees. As you're valued customer, we once proposed to resend a new replacement frame only to you at no extra charge so you can just replace the frame on your own, which is quite easy to conduct, which was refused by you. Also, the 100 points you mentioned is the ones you've earned from your order placement, not from the case. If you still want a new frame, you can just email us to let us know. We hope for your understanding on this matter.

End has come
August 30th, 2022
• Previous review

After buying multiple eyeglasses from the website the end has come.

First bad experience:
The coatings of the eyeglasses started to wore of after 10 months of use. When I complained to the vendor they told me that I have used harsh chemicals. I had never used any harsh chemicals on my eyeglasses ever. I have always used warm water with light soap to clean them. But the vendor claiming that I used harsh chemicals was tactic to silent me. I showed picture of eyeglasses even 10 years old with no damage to the coatings and the vendor was adamant. Coatings wearing off in 10 months of usage is unacceptable when top dollars were paid for the coatings.

After this episode I ordered 2 pairs of eye glases from the vendor. And both had issues.
The first eyeglasses's frame was weak and broken. The nose pads were loose. One of the arms was loose. Vendor didn't do anything.
And second eyeglasses's prescription was not proper. It makes me dizzy after a while. And complaints about it went unaddressed.

Tip for consumers:
Be careful.

Products used:
Only one eye glasses from recent order out of two.
I had to stop wearing one from my previous order as its coating has worn off.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerh297
1 review
0 helpful votes
May 5th, 2020

Definitely recommend! So close to the style and quality of my glasses got from my eye doctor, and less than half the price. Sturdy and stylish.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Roger,
Thank you for your support!
We will try to do better.

Thumbnail of user anb28
1 review
0 helpful votes
April 17th, 2023

I've ordered glasses from this site three times now.
The quality is consistent every single time. They last really long also I've been wearing them for about a year and they're still very good.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review.

Thumbnail of user bethg452
1 review
0 helpful votes
May 13th, 2023

I tried to track my order and USPS wesotesaid to contact merchant due to counterfeit postage. I was told sever times I would be receiving a refund, despite several requests for a refund confirmation I never received one. I was given carrying excuses as to the issue. One was that they were hacked another was that the items were lost in shipping. Now I am being told that my
Glasses were delivered and the refund that was probably never issued is being over turned. Cannot even get ahold of anyone. I have to wait hours in chat. No one answers the phone either.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for the review. We apologize that we did not bring you a pleasant shopping experience with us. We've fixed the issue with USPS. So after we noticed that your glasses were already delivered as promised, we're writing to tell you that the refund will not be issued because of this. One of our agents has replied to your email, will you please recheck and feedback to us as soon as possible? Really hope for your understanding on this matter.

Thumbnail of user scotc28
1 review
1 helpful vote
March 4th, 2022
Verified purchase

This is the third set of 2 pairs of glasses I have purchased from Glassesshop.com. Nothing but great service and quality frames and lenses every time. Trust me you will be pleased and the price - what a relief from retail! The whole process is well managed and professional. On my last order I made a slight mistake on my prescription input. They noticed the discrepancy, paused the order to clarify with me and once corrected, processed the order quickly. I am a more than satisfied customer!

Tip for consumers:
You are going to enjoy the experience and the result!

Products used:
New prescription glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Scot,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user aliciak231
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Today I got my package from the website and it turns out to be better product compared with the several websites I have shopped before!

Tip for consumers:
You can use their home try on project first! It will help you choose the your favorite frame

Products used:
A pair of prescription glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review.

Thumbnail of user williamc297
1 review
1 helpful vote
February 12th, 2018

I bought these glasses a few weeks ago and I love them. They're very comfortable and I feel like they go with everything. I had to re-buy these sunnies (had the last pair for 6 months), because I cracked the first pair, but that was my own fault! Glad they're inexpensive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user micheleh71
Taunya W. – GlassesShop Rep

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Thumbnail of user susannaj10
1 review
1 helpful vote
February 2nd, 2021
Verified purchase

First time ordering glasses online and I was so nervous! After going to multiple sites I decided on GlassesShop and so glad I did. They are amazing! The glasses are gorgeous and the prices are very affordable. I'm at 9 pair right now from them and ready for 2 more, I can't stop ordering! Check out their Facebook page and you'll see what I mean. It's not just me, they are highly approved by lots of people. You won't be disappointed!

Susanna Juarez

Tip for consumers:
They have pretty fast shipping, right under 2 weeks and they give you points for reviewing the glasses and on their Facebook page for posting pictures of the glasses. You can search for the frame you’re interested in to see if someone has a pic of themself wearing the glasses. There are just a lot of extras with ordering from them. Giveaways and points, etc. it makes it easy to keep buying with all the points you can collect. I love the place, literally nothing bad I can think of.

Products used:
Eye glasses

Service
Value
Shipping
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Susanna,
Thank you so much for your support and the detailed review.
Have a nice day!

Thumbnail of user haleighm3
2 reviews
4 helpful votes
January 27th, 2021
Verified purchase

I am editing my previous glowing review to 1 star. They block people instead of talking to them about any issues. My script was wrong and when I said that they decided to stop doing business with me. The multitude of 1 star reviews speak for themselves. The glasses were always nice and I never had blurred vision or anything with the script but they were in fact not the prescription that I requested.

Tip for consumers:
If you don't like your glasses and want to exchange them, good luck. They will say they aren't doing business with you anymore.

Products used:
Glasses and sunglasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Haleigh,
Thank you for your support.
Wish you a happy new year!

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Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!

Company Representative

Thumbnail of user brigittew1
Glasses S.
Typically responds within 3 days

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