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Here’s what consumers have asked with answers from Gilt staff and previous consumers.
Hi there, Thanks for your question. We stand over the authenticity of all of the products available on our site and ensure that they are the genuine labels that they promise to be. If there is every any doubt or concern about this, we are happy to investigate on a case by case basis. If you need anything else, don't hesitate to get in touch. Warm regards Paddy Gilt CS Specialist
Hey Jash, Thank you for your question. All our discounts are tailored to each member specifically and will be received to your email account that you have signed up with. As this current time we have no discounts for new members however if you would like to email us at service@gilt.com with the subject line "ATTN; MICHAEL SITEJABBER QUESTION", I will be more than happy to check your eligibility for any current promotion. Wishing you a happy holiday, Michael -GiltService
My order came... eventually... 6 weeks was a LONG time to wait for a couple of pairs of sunglasses.
I purchased artwork. The delivery was delayed by about 6 months and the product (a mirror by Parvez Taj) arrived shattered. Gilt gave me the runaround for the 6 months but did refund for the product damage. I believe anything but clothing (and maybe accessories) is managed by third party vendors and thus subject to their availability which Gilt does not always seem to verify before posting for sale (based on my personal experience).
Hi Carly, I'm sorry to hear that you have yet to get your voucher. When an order is placed, it can take up to 24 hours for the voucher to be sent out to you. I hope this helps, Áine - Gilt Service
Hi Riley, It is of course safe to purchase through Gilt, all items are guaranteed authentic. Hope this helps :) You can also email us at service@gilt.com should you have any further questions. Warm regards, Siobhan Gilt Customer Service
Hi Madelyn, I hope that you are keeping well. I Once an order ship's from our warehouse an email will be sent to advise you. To view the progress of any orders pending, please visit the "Orders" page in the "Account" section on Gilt.com. I hope I was of help today! Have a nice weekend. Chat soon, Maureen -GiltService
Don't purchase ANYTHING from Gilt you may want to return. Their return policy is rigid and unfair. And their customer service department is unhelpful.
DO NOT purchase from Gilt! They state they "stand behind the authenticity" of their products. THEY DO NOT! I paid $975.96 for a LV handbag. Later, (after the 30 day refund policy) it started falling apart. Found out it was a fake. Gilt will not exchange or do anything to correct this. It's horrible customer service.
