• GiftCardMall

GiftCardMall

Overview

GiftCardMall has a rating of 1.15 stars from 306 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCardMall most frequently mention customer service, business days, and next day problems. GiftCardMall ranks 94th among Gift Cards sites.

  • Service
    62
  • Value
    61
  • Shipping
    43
  • Returns
    41
  • Quality
    58

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
29
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • 12/12, still no gift card, I waited until 12/16 and called again.
  • They have no customer service to speak of and I am afraid that I have lost my money don't use this service.
How would you rate GiftCardMall?
Top Positive Review

“Gift card mall scam”

Crystal C.
12/20/23

I receive a gift card for appreciation. I try to register it and it said error. Then I call it gave me the total amount. As soon I try to use it declined. Call customer service was a waste of time. Never received it back. They keep trying for me to give them my address and other unnecessary information. When I keep telling them it was a gift.

Top Critical Review

“Gift card with only.74 cents. Why me?”

Michele W.
11/26/23

I received a $100 Gift Card and right after I registered it the balance came up as.74 cents. I knew these scams are out there but you always think your protected. Tried to call and not able to reach anyone. Extremely heartbroken as I was going to use for much needed groceries. Michele Williamson

Reviews (306)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (196) customer service (85) credit card (39) activation code (13)
Thumbnail of user michelew584
1 review
0 helpful votes
November 26th, 2023

I received a $100 Gift Card and right after I registered it the balance came up as.74 cents. I knew these scams are out there but you always think your protected. Tried to call and not able to reach anyone. Extremely heartbroken as I was going to use for much needed groceries. Michele Williamson

Products used:
None because $100 gift card only had. 74 cents.

Thumbnail of user jaylenm24
1 review
0 helpful votes
January 16th, 2024

Bought a Uber eats gift card and never received it in my email this is completely unacceptable and they need to be stopped from scamming others

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithf624
2 reviews
0 helpful votes
March 12th, 2024

They declined my purchases after I had no problem with the first one. They told me that there was a problem to try again. I did several more times not knowing that they were taking my money each time. Now they are giving me the turnaround and won't return my money. They have no customer service to speak of and I am afraid that I have lost my money don't use this service.

Thumbnail of user andrev16
2 reviews
8 helpful votes
January 6th, 2018

Just to echo the many other voices: Placed an order today; a couple of hours later, received an order saying that the order was cancelled. No reason given. Called customer support: they also couldn't give me a reason other than "the system" didn't approve the order.

UPDATE: After an initially poor experience, I've been using GiftCardMall for nearly a year now with no further issues. Sometimes shipping is a little slow, but on the whole the gift cards work without any problems. Upgrading from one to three stars.

Thumbnail of user michaelb6803
2 reviews
0 helpful votes
March 15th, 2024

If you don't remember who gave you the gift card, you cannot access the funds. Customer service representative refused to help me without knowing who gave it to me.

Products used:
I could not use the gift card I was given.

Service
Value
Quality
Thumbnail of user teew39
1 review
0 helpful votes
January 20th, 2024

Please please please. DO NOT buy this card. They do not have adequate customer support. No could help me with the registration error. There is no real support!

Tip for consumers:
Terrible decision to buy this gift card

Products used:
Gift card

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisw2688
6 reviews
8 helpful votes
October 19th, 2023

Went to the website to register a card to use it for internet purchases.
Kept getting a "403 Forbidden" message.
Did some research, which explained that this can happen when using a VPN.
So I disabled my VPN and was able to register the card.
It stinks that I'm required by this company to send personal data over wifi without the safety of a VPN in order to register the card.
VISA distribured and serviced by Blackhawk network, issued by Metabank.

Service
Value
Quality
Thumbnail of user robinwattersjr
1 review
1 helpful vote
July 22nd, 2023

Someone else got to use my birthday money! There's no way to communicate with a person, so once it's gone, you're stuck.

Tip for consumers:
Pure scam!

Products used:
None, got scammed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alyssaq
1 review
4 helpful votes
January 4th, 2015

DO NOT BUY THIS GIFT CARD. PERIOD. THEY TAKE YOUR MONEY! DO NOT BUY FROM THIS COMPANY!

I went to a restaurant and my total was $55.01 and when I got the receipt it says my balance $33.01. Which doesn't make sense. I should have $44.99. So I called the number in the back of my card to view my last transactions and the restaurant charged $66.99. $11 more than my original total. And it was not the restaurant's fault because I have used the same card to 2 other places, used the same card and they took more money than the original cost. This company charges secret fees! DO NOT BUY FROM THIS COMPANY. IT'S A SCAM!

Thumbnail of user sherip87
1 review
16 helpful votes
January 11th, 2021
Verified purchase

Bought a card in July 2020. Gave it as a gift. Person I gave it to tried to use it in September. Didn't work. Tried the website doesn't match records. Press 1 for customer rep - hangs up on me. Sent mail inquiry never got a response. Went back to store purchased card from computer printout received of activation when card purchased. Sent that to mygiftcardmall - still no response.
$100 wasted.

Service
Value
Returns
Quality
Thumbnail of user anthonyb2313
1 review
2 helpful votes
February 25th, 2023

Had gotten 3 $50 over the course of a month. One had no issue, the other someone used it on PayPal for $20 after I used it for 30, and another says invalid card everytime I swipe it (which has $25 left on it) they want your id, utility bill, and bank statements to claim fraud and it's not worth it for a. Measly $20

Service
Value
Shipping
Quality
Thumbnail of user lynnl629
1 review
0 helpful votes
January 27th, 2023
Verified purchase

Their website is terrible. It is impossible to speak with a person. Everything is electronic. I purchased items using a gift card and then had to return them. The vendor issued the returns (twice) and the amounts still are back on the card. Looks like a total loss at this point.

Thumbnail of user gloriao336
1 review
1 helpful vote
July 8th, 2023

WORST CUSTOMER SERVICE EVER

WILL NOT. EVER. PURCHASE AGAIN

REFUND MY MONEY!

CREDIT MY ACCOUNT!

I DO NOT WANT YOUR WORTHLESS GIFT CARD!

OVER A MONTH AND STILL NO RESOLUTION!

NOTHING BUT EMPTY BULLCRAP LIES‼‼‼I

HAVE BEEN DEALING WITH THIS SINCE

MAY23,23…GETTING THE RUN AROUND AND

PROMISES I WILL RECEIVE NEW GIFT CARD

IT IS JULY 8,2023 AND STILL NOTHING BUT

EMPTY EMAIL STATING STILL LOOKING INTO

GIVE ME MY MONEY BACK $65.00!

Tip for consumers:
GIVE FULL REFUND!!!

ESPECIALLY WHEN CLEARLY SEEING

NUMEROUS PURCHASES BEFORE AND

LOOKING INTO HISTORY OF GIFT CARD IS

ALL FOR BILLS!!! NOT USELESS OVERPRICED

NIKE SHOES

Products used:
giftcardmall/mygift

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelag1411
1 review
6 helpful votes
February 5th, 2022

Do not order or even put your card info in because they will steal whatever you have in there saying you made a purchase, but did not. If I mad a purchase where is the order number and where is the product I ordered. On my statement it has a date of Jan 0001. I just checked my balance of my Visa rewards card and it told me that it was not valid and then took all the money except for a $1.86. Lying pieces of crap and they will pay for theft even if I have to sue! Here is what the real website looks like and where they take you to with every step.

Tip for consumers:
DO NOT USE THEM! Blackhawk Network is a scam and a thief and a liar and I am surprised your own mother would bother to have anything to do with you!

Products used:
NONE except checking my Visa Rewards gift card, which was absolutely free!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraw2452
1 review
3 helpful votes
April 2nd, 2023

I wish you could leave a negative rating for this company. I can't register the card at the website. I can't get phone help from a person, so the gift card is useless. All the time and frustration involved in trying to get a $50 gift isn't worth it. I'm telling family and friends to skip the gift cards from now on because you don't know who's really behind the card and you just might lose your money.

Products used:
None

Service
Value
Quality
Thumbnail of user ericd1226
1 review
4 helpful votes
August 27th, 2022
Verified purchase

I received a $100 dollar gift card in April. Someone made multiple purchases from Google play store in May and they say there is nothing they can do when I called to find out why the card didn't work.

They have lax security and someone has their system figured out. Terrible waste of money to the gift giver. Do not purchase from them ever. What a fraudulent group.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindawetherb53
1 review
1 helpful vote
August 21st, 2023

I Purchased a $50 gift card for myself. I tried using it at online for 35 bucks three times and it was declined went to another site and used $15 it was accepted. Next day I called for assistance and found out my balance was 0 I should have had 35 bucks left. Unfortunately you can't get a human being online or by phone never again would I purchase this type of card.

Service
Value
Thumbnail of user des54
1 review
1 helpful vote
September 12th, 2023

This business is a complete scam. I've now had 2 cards that one was supposedly used by someone else and the other was mysteriously replaced. DO NOT GIVE THEM YOUR ADDRESS ETC WHEN YOU CALL THEM. They are ripping people off and need a class action lawsuit brought against them. These reviews speak for themselves

Service
Value
Shipping
Returns
Quality
Thumbnail of user travisward516
1 review
0 helpful votes
August 7th, 2023

Scammed, I am from AMERIGROSS. Don't trust anyone they're a ghost living without their souls. I should of known already walking in a government store. Government don't care about us! If they cared, we would live with equality and not slave, hunt for money! $#*! YOU PUBLIC SECTORS. GO $#*! UP THIS WORLD SOME MORE AND THEN RUN TO ANOTHER PLANET. WE ARE NOT $#*!ING PUPPETS THAT YOU CAN PULL AROUND!

Tip for consumers:
Order #*******830

Products used:
Scammed, I am from AMERIGROSS. Don't trust anyone they're a ghost living without their souls. I should of known already walking in a government store. Government don't care about us!!!!!! If they cared, we would live with equality and not gave to hunt for money!!! $#*! YOU PUBLIC SECTORS. GO $#*! UP THIS WORLD SOME MORE AND THEN RUN TO ANOTHER PLANET. WE ARE NOT $#*!ING PUPPETS THAT YOU CAN PULL AROUND!!!!!!!!

Thumbnail of user laciee2
1 review
1 helpful vote
June 21st, 2023

Credit card won't load on mygiftcardmall.com/mygift "Invaid Funds," "Card Declined," get an email from the issuer of the card "Blackhawk Network," "Oh yeah, someone's been using it, and may or may not be gaining access to your information. Call us, and we'll figure out the issue," was never resolved, never called, this hacker, went to this "Apria," site, and was purchasing medical supplies, oxygen tanks, off my card! Never gave me a new card, I was the one that came forward and said, freeze my card, not them. I was the one paying for someone else, to live! Got into this card, 4-5 times, and you just now told me July 1st? I don't trust them as far as I can throw them! Terrible Customer Service! Just let this cyber hacker, continue to drain funds!

Tip for consumers:
Case Closed

Products used:
Debit Card

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashp38
1 review
5 helpful votes
March 11th, 2022

I received as $100 giftcard on Christmas. Activated on 2/6/200 with a secure PIN and charge $29.31 at the grocery store and on 2/8/2022 they took away all the remaining balance of 69.69 charge by JS Digital life of CA. When you call JS Digital Life their mail box is full. Consumer Protection and FBI should get hold of these Chinese thieves and put them behind the bar otherwise they will be looting the people.

Tip for consumers:
Avoid this company ASAP otherwise you will lose money

Products used:
Mastercard Gift card

Service
Value
Quality
Thumbnail of user martinab92
1 review
3 helpful votes
February 10th, 2023

I had got me a Visa gift card for $200 and I went to Denny's was $14.90 sonics $12.19 Walmart$10.57 general Dollar store that's all I have pend on my card from $200 then I checked it was 102$ then I checked yesterday it was $2.60. This company is a scam likes to steal People's money I not recommending this gift card to no one I going to warn people about this card.

Service
Value
Quality
Thumbnail of user marias2991
1 review
0 helpful votes
February 22nd, 2023

I wrote a review yesterday and they emailed me asking for the order number or else they would remove my review. I don't have an order number the card was a gift to me. Website only works if you want to buy a card not to dispute a transaction and no one to talk to. I see all these bad review, wish my friend would have known before purchasing the card as a gift for me..

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianaw745
1 review
1 helpful vote
January 18th, 2023
Verified purchase

A organization purchased the card for my daughter with cancer to cheer her up 10/10/22 in Perrysburg OH. 10/23/2022 the card was used for total by someone at a NYGROCERY!

We found out trying to use it 01/16/2023!

Customer Service? There is none!

Service
Value
Shipping
Returns
Quality
Thumbnail of user benh739
1 review
0 helpful votes
April 6th, 2022

The only time i entered the gift card number was to check the balance on their website on a secure browser. Less than a few hours later the card was emptied, ( someone purchased Google Play stuff) $50 x 4. A $200 gift card I purchased, just gone. And all I did was check the balance. Yes I verified their web address. Sounds fishy doesnt it!? Sounds like a company just cleaning people out. Will never use this company again. Vanilla brand gift cards, on the other hand, never had an issue with them ( use thousands of $ worth a year),

Tip for consumers:
They will take your money, and blame it on someone else, or even you.

Products used:
Gift Card ( but they emptied it apparently )

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy gift cards for all of your favorite brands including Visa, iTunes, BestBuy. Design your own or choose from a variety of gift card designs. Shop now for plastic or egift cards - FREE Standard Shipping.

Company Representative

Thumbnail of user gabrielc37
Gabriel C.
Typically does not respond to reviews

How do I know I can trust these reviews about GiftCardMall?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.2
306 reviews
Have a question about GiftCardMall?