• GetOnFleek

GetOnFleek

Overview

GetOnFleek has a rating of 3.3 stars from 200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GetOnFleek most frequently mention good quality. GetOnFleek ranks 81st among T Shirts sites.

  • Service
    15
  • Value
    14
  • Shipping
    13
  • Quality
    15
7
See all photos

What reviewers want you to know

Positive highlights

  • Great and original designs as well as brilliant customer service.
  • I ordered a second time and got 2 crewnecks and just like the first I got them within 2 weeks or so.

Critical highlights

  • we paid extra for expedited shipping meanwhile took almost 2 months to receive item.
  • I ordered a shirt, it looked nothing like the one online, you can tell it was made in a sweatshop.
How would you rate GetOnFleek?
Top Positive Review

“Customer service outstanding!”

Matthew J.
9/9/19

Jersey great, im wearing my childhood. Jersey feel good. Fibers are comfy Order fast and easy. Customer service outstanding!

Top Critical Review

“Scam Company”

Danny L.
10/27/18

Don't order from these scam artists. Their website shows a Florida PO Box for their company address, but their products are from a Chinese sweatshop. And don't bother calling or emailing them once you realize that somethings not right because they won't respond. And if you ignore the warnings and order from them anyway, you'll probably want to go ahead and cancel your debit card and get a new one. Check out the YouTube videos and you'll see what I mean.

Reviews (200)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19) 2 months (8) 2 weeks (7) shirt (45) confirmation email (4) time (45) crew neck (3) 4 months (3) 3 weeks (8) 5 weeks (3) 10 minutes (3) 5 days (4)
Thumbnail of user dannyl87
1 review
20 helpful votes
October 27th, 2018

Don't order from these scam artists. Their website shows a Florida PO Box for their company address, but their products are from a Chinese sweatshop. And don't bother calling or emailing them once you realize that somethings not right because they won't respond. And if you ignore the warnings and order from them anyway, you'll probably want to go ahead and cancel your debit card and get a new one. Check out the YouTube videos and you'll see what I mean.

Thumbnail of user aw128
1 review
13 helpful votes
July 11th, 2018

So I ordered a product... which I have yet to receive... from Getonfleek. I ordered a week ahead of time and paid extra for express shipping. The problem is you have 6 hours to cancel your order(no biggie) and then its 10-14 day before they even THINK about shipping you your order. Products are nice but dont order from them last minute or youve just wasted money for something you wont get in time.

Thumbnail of user flos4
2 reviews
3 helpful votes
January 3rd, 2019

After reading all this, I'm quite sure my 150$ items will not arrive, and if they do I probably won't wear this China-Wear. $#*!

Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Hi, I hope you received your order and everything was better than expected! If you had any issues, please reach out to us at help@getonfleek.com

Thumbnail of user perttik
1 review
10 helpful votes
May 21st, 2020

I bought 3 hoodies of which 1 broke immediately (seams broke), second one was broken within the package (had dragged between something) and third one was just pretty poor quality overall. Wont recommend and will encourage others not to use it since their customer support didnt respond in anyway within 2 months of my contact towards them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadiaf17
1 review
14 helpful votes
March 28th, 2019

I ordered something for my boyfriend around Valentine's Day. First of all, it took ONE month to get after they told me it would take 3-5 days. They apologized and said there has been a delay in packaging. I told them I don't even want the order anymore, and they told me I have to wait for it to arrive at my house in order to get a refund. I finally get the package and sent it immediately back. I've been emailing customer service for 2 weeks now trying to get my refund! This is absolutely ridiculous and a scam! They are liars!

Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Hi, I'm sorry that you previously had a poor experience. We were moving to our new warehouse in February and orders were delayed. That should have been better communicated. Just so you know, all of our products are now in stock and ship same or next day, with typical delivery in 5-7 days. If you would like to try ordering with us again, please contact us and we would be happy to give you free shipping to make up for our past mistakes. It's true that we cannot issue a refund until we receive the product back, as is standard for any business, but if you are still experiencing any issues then we are more than happy to help.

Thumbnail of user matthewr207
1 review
16 helpful votes
February 20th, 2019

There was no way to know when my order would arrive. The tracking number stopped updating after stating that the package was still somewhere in China. After 2 months, no update. No way to communicate to a real person. I spent a solid 10 minutes trying to find a customer support email, phone number, something, there's nothing. You have to do everything yourself even when it's been weeks of radio silence about your order. I paid $60.00 for a sweater that got stuck in shipping limbo. I had to reach out to my credit card company to get my money back. Honestly, what a terrible service. They are better off shutting down their failed business.

Tip for consumers:
Search elsewhere for clothing. The waiting and headache is not worth it. Plus they are overpriced. They have to be, with all the fees they are paying the credit card companies with their lack of proper communication.

Products used:
None. My products never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Hi, I'm so sorry to hear you had a poor experience! I can certainly understand the need to contact your credit card company to resolve the issues we failed to assist you with. A lot has changed recently, most notably our delivery and product quality. Now, you will receive order notifications via email and sms text messages throughout the entire delivery process. All of our products are now in stock, and ship same or next day with typical delivery in 5-7 days. You can also reach a representative very easily at help@getonfleek.com with a response same or next day. You can even track a package or make a return all online in minutes. I know we have a lot to make up to you for your experience, so feel free to contact us for free shipping on your next order.

Thumbnail of user matthewj141
3 reviews
2 helpful votes
September 9th, 2019

Jersey great, im wearing my childhood. Jersey feel good. Fibers are comfy Order fast and easy. Customer service outstanding!

Thumbnail of user matth399
1 review
6 helpful votes
May 12th, 2020

Ordered last year two months before Christmas. Item was never received. Didn't reply to emails and I tried to go through my bank to get the money back but was out of time. Do not use, it's a scam

Thumbnail of user elliee15
1 review
10 helpful votes
July 7th, 2018

This is a scam website. The only difference is that they spent a lot of money on marketing so it's not as visible as in other scammy chinese websites. It takes another 10 minutes to see, which, sometimes you dont want to spend because the product looks decent & there are people tagging it on instagram + review it on youtube. You dont have time to watch and analyse the commenters etc.
I unfortunately did buy before checking. Now trying to get out of it. If not I'll make it hell to them

Thumbnail of user kathiep4
1 review
16 helpful votes
February 8th, 2018

A++ for beauty and workmanship, but, the material is very cold, it is always cool to the touch and does not hold any body heat. I ordered two hoodies and was colder with the garment on than off even when worn over turtlenecks and sweater. I have other synthetic hoodies that warm me up in 10 minutes. This is streetwear only, It does not stop even the lightest breeze. If you live in a hot climate or are always too warm this is the garment for you, but if that's the case why would you be buying a hoodie? It took a long time to arrive but that was made clear on the ordering page. The construction is excellent the designs are beautiful but I'm still cold. PS you can't leave a review won their website, it's just a feedback loop.

Thumbnail of user theresas181
1 review
11 helpful votes
December 22nd, 2018

Ordered a hoodie in early November. No confirmation email, no tracking number, no reply, phone number does not work. Then searched reviews to see everyone had the same experience. 5 weeks later I receive a package from China with a hoodie worth $10-15, I paid $60. This site has horrible customer service, no communication, extremely slow shipping and poor quality items that ship directly from China. Save your time and money and shop somewhere else.

Thumbnail of user maxm168
1 review
13 helpful votes
August 7th, 2018

They Say free delivery anywhere, yet when it arrived in the UK (A month later) i had to pay customs charges. After contacting them I basically got told to deal with it. The quality of the product is awful the stitching is coming loose out of the packet. The material is shiny and cheap. Looks nothing like the pictures. Save your money and time I wont wear this out of principle.

Thumbnail of user paulz210
1 review
11 helpful votes
November 19th, 2018

Facebook should be ashamed! SCAM all the way. The customer service website does not work and there is no person on phones. Address is fake as well. Just stealing everyones money from Facebook users. Maybe we should boycott facebook and all the rest of their products being sold or have them return our money. Called the credit card company to see if they can help for cancelling the order. Hopefully, they have better luck then me.

Thumbnail of user tobyk17
1 review
0 helpful votes
February 23rd, 2019
Verified purchase

For once in my life, the gals won't take their eyes off of me. Apparently this romper also turns straight men gay, as I am getting equal attention from the male sex as well.

Thumbnail of user maxg68
1 review
1 helpful vote
July 11th, 2019

These products are poor in quality. The sizing chart wasn't useful, return policy will get you "store credit" for more bad products.

Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Hi Max, I'm so sorry that you are not happy with your order. Can we assist you in an exchange for a different product? Email us at help@getonfleek.com. You can find a complete size guide here: https://getonfleek.com/size-guide/

Thumbnail of user jessej122
1 review
0 helpful votes
September 25th, 2020

Total sham. Wouldn't give these people $1, Dont waste you're money. Recieved order 3 weeks late. The materials and graphics on items are less then acceptible not to mention sizing was wrong aswell. Use legit clothing sites this one is not worthy

Thumbnail of user ashleym400
1 review
0 helpful votes
February 23rd, 2019
Verified purchase

I did not buy this but the girl next to me said she'd marry the first person she saw in it, so, there's that.

Thumbnail of user thomasg533
1 review
9 helpful votes
February 18th, 2020

If you think your getting a refund think again. You will only receive a credit. Plus it took three weeks for them to decide if they received my package or not and cost me a fortune to send it back so actually I lost my butt on it.

Tip for consumers:
Overpriced junk

Products used:
A sweet suit that felt like it was made out of paper.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annac117
1 review
22 helpful votes
October 30th, 2016

When I read the reviews on this site after purchasing a $99 tracksuit, I was very intimidated. I was foolish enough to buy from a website that I hadn't seen reviews of yet. However, the gap between bots giving great reviews and others giving horrible ones is misleading. I ordered a chicken ramen tracksuit on October 4th, and yesterday, it arrived at my house. This was way over the shipping time, so I started to get angry when I saw that they had exceeded their predicted manufacturing limit of 3-7 days. Still, after contacting the site (which responded within 24 hours), I was able to get updated on my purchase efficiently. The actual tracksuit itself is exactly as described, nothing more and nothing less. I can't say anything bad about it. At the very least, it doesn't look like it was "made in a sweatshop (which is an insult I cannot begin to find any sort of truth in. I believe that people who received their item late just wanted to trash over the item as much as possible)." Overall, their good customer service made up for the shipping wait. I'm just glad I have my item with me before Halloween. So if you want to make a purchase on this site, I would recommend that you give them around four weeks to actually ship the item.

Thumbnail of user fuckgetonfleekj
1 review
8 helpful votes
September 9th, 2019

I bought a shirt from this place and it said it shipped over a week ago but when you try all the different ways to track it every single one says there is no items with this tracking number sent them email and still haven't gotten a response back don't listen to the fake positive reviews

Thumbnail of user sarag145
1 review
2 helpful votes
July 23rd, 2018

These people are a scam. Clothes look cute in the pics, but the actual sweatshirt/t shirt/hat/pants it is printed on isn't even close to the same style or quality presented in the photos. I received a product that literally no one would wear. Not "on fleek" at all. The sweatshirt was more like activewear... sleek, thin material like you would wear at the gym and cheap. It's like they make it in the boondocks of China and upcharge by 800%. Terrible scam. And you wont gwt your money back even if you dispute it.

Thumbnail of user grosvenora
3 reviews
8 helpful votes
September 9th, 2019

I absolutely love this tank it really comfortable and high quality. The image is really detailed and beautiful, will buy more when the opportunity arises.

Thumbnail of user annew151
1 review
4 helpful votes
January 2nd, 2019

I am more than disappointed from my order. That the shirt is not by any stretch of the imagination a size M maybe forgivable.
But that the writing is back-to-front is more brazen than I ever expected.

Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Oh no! That is definitely a production error and we would be happy to re-ship you a replacement t-shirt free of charge. Please reach out to us at help@getonfleek.com

Thumbnail of user scottm642
1 review
4 helpful votes
January 15th, 2019
Verified purchase

Finally a website that caters to the wants and needs of the modern day man. This romper combined my two favorite loves in life. It fits in all the right places. I love that it fits a man of small stature in a plus size.

Thumbnail of user giovannim31
Giovanni M. – GetOnFleek Rep

Hi, so glad you are enjoying your male romper! We greatly appreciate your feedback.

Thumbnail of user joed510
1 review
0 helpful votes
August 22nd, 2019

I ordered a hoodie and my first alarm bells went off when they didn't send my email a digital receipt, something I had never seen on any other online purchase, I was lucky my hoodie arrived weeks later, it was smaller than it should have been and looked much different than the actual picture, by this point I was just happy that my credit card hadn't been scammed by these people as it is clear that it is a scam site, always check reviews first this was the first time I let my guard down.

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From the business

If you need assistance with your order, we encourage you to contact customer support before leaving a review. Please contact us by phone at (844)-267-5424 or by email at helo@getonfleek.com. We are available Monday - Friday, 9 a.m. - 5 p.m. EST.

Business History

Founded February, 2015

Company Representative

Thumbnail of user giovannim31
Giovanni M.
Founder & CEO
As the leading brand and early founders of our industry, we are pioneering the art of sublimation and graphic clothing design. We strive to consistently provide our customers with top quality products, excellent customer service and truly original designs. As others follow in our footsteps, we thank you for choosing Getonfleek.

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3.3
200 reviews
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