• Getaroom

Getaroom

Overview

Getaroom has a rating of 3.81 stars from 6,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund, and easy process. Getaroom ranks 11th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 74.9%
Positive
338
Neutral
26
Negative
87
145
See all photos

What reviewers want you to know

Positive highlights

  • But the booking experience was very easy and saved me a lot of money.
  • Best rate I've found, but had to go through the booking process twice to get it to go through.

Critical highlights

  • After some difficulty with their customer service getaroom was able to make things right for my stay.
  • I figured once I disputed the charges with my credit card company, all would be done.
How would you rate Getaroom?
Top Positive Review

“Customer service is great”

Kerri K.
3/10/24

After a misunderstanding customer service was able to rectify my situation and give me a full refund!

Top Critical Review

“Getaroom has deceptive pricing”

Ann L.
1/11/24

Getaroom's website is deceptive, misleading and deceitful. The price displayed for 2 nights was $116, which was slightly less than other sites ($68/night on Booking, Expedia, Priceline). Once I entered credit card information, the charge tripled to $343.95. I immediately called to void the charge. The service representative quoted their "no cancellation" policy. This is not a traveler friendly company who wants to keep you as a customer. Using "no cancellation for any reason" policy to justify their outrageous upcharges is certainly a sign they know this business is a scam.

Reviews (6,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (540) credit card (343) holiday inn (56) hotel room (138) booking experience (25) booking process (37) use site (16)
Thumbnail of user kerrikenwell
1 review
0 helpful votes
March 10th, 2024

After a misunderstanding customer service was able to rectify my situation and give me a full refund!

Service
Value
Returns
Quality
Thumbnail of user kathleens2387
Kathleen S. – Getaroom Rep

Kerri K, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.

Thank you,
Getaroom

Thumbnail of user zacharym139
1 review
3 helpful votes
August 25th, 2020

I had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Zachary, Great news-Your secondary refund has been set up! On behalf of the entire Customer Service Department with Getaroom.com, we thank you for updating your review and the service opportunity.

Sincerely,
Getaroom

Thumbnail of user franchescaj3
1 review
0 helpful votes
March 13th, 2022

I had an issue with billing and their customer service really went above and beyond to help fix the problem. Thank you!

Tip for consumers:
Always READ the cancelation policies

Service
Value
Quality
Thumbnail of user karenb355
Karen B. – Getaroom Rep

Hi Franchesca,
We have provided a resolution regarding your review and an email has been sent to you directly
Detailing this information. On behalf of the entire Customer Service department with getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
getaroom.com

Thumbnail of user davidc4806
1 review
0 helpful votes
July 22nd, 2021

We booked a 2 night stay and they quoted a good rate for the room and even though they tacked on an extra charge and called lt Tax, they quickly refunded the charge after I enquired about the charge. Thank You GetaRoom.

Tip for consumers:
You might need to enquire if there are any extra charges added.

Products used:
Hotel Booking

Service
Value
Quality
Thumbnail of user karenb355
Karen B. – Getaroom Rep

David, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.

Sincerely,
Getaroom

Thumbnail of user alexw850
1 review
0 helpful votes
August 15th, 2021
Verified purchase

Convenient & simple. They provided the information I needed & an easy way to book my hotel.

Reason I chose this business:

It was one of the top options that popped up in google

Thumbnail of user courtneyf134
Courtney F. – Getaroom Rep

Alex, Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Thumbnail of user courtneyr365
1 review
0 helpful votes
November 7th, 2023
Verified purchase

So easy to reserve a room! Great site. I booked for the wrong day at first and it was incredibly easy to cancel & rebook.

Reason I chose this business:

It was what the hotel google search sent me too.

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Courtney,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

Thumbnail of user connorm327
1 review
0 helpful votes
September 5th, 2023
Verified purchase
Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Connor,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Thumbnail of user keirstinc
1 review
1 helpful vote
September 4th, 2020
Verified purchase

I wasn't aware I was calling this type of service till she offered to help me find another hotel. My operator, I apologize I don't remember her name, went out of her way to help me. I wanted a hotel with room service and accepts dogs, she searched for one for about 30 minutes but wasn't able to find one with room service. Not her fault, but COVIDS. So instead she found me the cheapest yet comfortable. I couldn't have asked for better service.

Thumbnail of user johnb4368
1 review
1 helpful vote
February 1st, 2020

May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back up

Thumbnail of user karenb355
Karen B. – Getaroom Rep

We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user cynthiam2651
2 reviews
0 helpful votes
December 21st, 2023
Verified purchase

GETAROOM website offered the lowest hotel rate online for an Elevated Two Queen Beds Renovated room at the Strat Hotel compared to Trivago, Priceline, Travelocity, Trip Advisor, Traveluro, and other travel agency websites.
Further, GETAROOM was "honest" to include information about a Hotel Resort Fee and the "exact" amount the hotel will charge per night. This is my 1st time to make a reservation via GETAROOM. I am impressed by their integrity, professionalism, and dedication to provide the best hotel rates online. Godspeed!

Thumbnail of user maximov6
2 reviews
0 helpful votes
February 2nd, 2024
Verified purchase
Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Maximo,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

Thumbnail of user runiem
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Thank you for your assistance. Nicely done across the board.

Reason I chose this business:

Meets needs. Proximity to destination.

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Runie,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

Thumbnail of user annl1121
1 review
1 helpful vote
January 11th, 2024

Getaroom's website is deceptive, misleading and deceitful. The price displayed for 2 nights was $116, which was slightly less than other sites ($68/night on Booking, Expedia, Priceline). Once I entered credit card information, the charge tripled to $343.95. I immediately called to void the charge. The service representative quoted their "no cancellation" policy. This is not a traveler friendly company who wants to keep you as a customer. Using "no cancellation for any reason" policy to justify their outrageous upcharges is certainly a sign they know this business is a scam.

Tip for consumers:
Be aware that the pricing may triple after you enter your credit/debit card information

Products used:
nothing

Service
Value
Thumbnail of user kathleens2387
Kathleen S. – Getaroom Rep

Ann L, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.

Thank you,
Getaroom

Thumbnail of user jc1397
1 review
0 helpful votes
September 3rd, 2021
Verified purchase

Booked easy after searching countless on other sites for rooms. I also received competitive rate on a holiday weekend.

Thumbnail of user daphnee23
Daphne E. – Getaroom Rep

J. C.
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom

Thumbnail of user janem660
1 review
1 helpful vote
May 25th, 2020

Booked hotel for New York in June and had contacted them in regards to changing my booking. They came back almost instantly to state I had to cancel and rebook. However my hotel in NYC is closed due to coronavirus and is not open on my booking dates. I have contacted them 3 times looking for a change to 2021 or a refund. They have come back to me within an hour with a call, an email and then confirmation of refund, and already processed my refund. Great service thank you.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Hi Jane,

We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.

Sincerely,
Getaroom

Thumbnail of user timm1966
1 review
0 helpful votes
September 20th, 2023

Room was advertised as 93 dollars. Only after booking and paying did I see a 51 dollar "tax recovery and other fees" charge. Kristen did make this rate better by knocking off 40 dollars
Thank you

Value
Shipping
Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Tim, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.

Thank you,
Getaroom

Thumbnail of user romanp78
1 review
0 helpful votes
January 31st, 2021
Verified purchase

Simple to use platform. Great prices, especially, considering it is the SUPERBOWL weekend. I would highly recommend using this website to book future rooms.

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Hello Roman,

Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Thumbnail of user rachelc885
1 review
0 helpful votes
December 11th, 2021
Verified purchase

Great so far --- as long as there are no problems the day of my trip I'm happy!

Thumbnail of user daphnee23
Daphne E. – Getaroom Rep

Hi Rachel,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom

Thumbnail of user paulr3046
1 review
0 helpful votes
February 23rd, 2024
Verified purchase
Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Paul,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

Thumbnail of user galenm28
1 review
7 helpful votes
January 23rd, 2022
Verified purchase

Made a mistake on booking. Called immediately back and they were not able to help me at all.
Shlould be illegal.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you. At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible. Our goal with your Sitejabber review is to promptly work for your satisfaction, resulting in your improving the star rating.

Thank you,
Getaroom

Thumbnail of user johnh6405
1 review
0 helpful votes
February 6th, 2022
Verified purchase

Easy and efficient. I enjoyed the experience and would highly recommend it to anyone who dreads internet booking. Thanks.

Reason I chose this business:

It was easy to access and get too

Thumbnail of user daphnee23
Daphne E. – Getaroom Rep

Hi John,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom

Thumbnail of user yunxuany
1 review
0 helpful votes
September 20th, 2023

Below issue has been resolved by customer service representative, thank you. "Getaroom charged me high service fee that I did not agree to. After receiving my booking confirmation showing the high service fee I cancelled the booking right away. However their cancellation policy does not offer partial or full refund. I contacted customer service about my situation and and have received help"

Products used:
we did not use the service/product

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Yunxuan, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.

Sincerely,
Getaroom

Thumbnail of user elijahs93
1 review
0 helpful votes
February 7th, 2022
Verified purchase

Great experience. Great. Great. Great.

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Elijah,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Have a great trip,
Getaroom

Thumbnail of user stevenj432
3 reviews
0 helpful votes
October 30th, 2020

Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!

After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Steven, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.

Sincerely,
Getaroom

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Steven,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.

Sincerely,
Getaroom

Thumbnail of user carriem147
Carrie M. – Getaroom Rep

Thank you for the service opportunity and the updated comments. We do take our customers' reviews very seriously. Would you also please consider updating the star rating to complete the review? Thank you.

Regards,
Getaroom

Thumbnail of user kellyf789
1 review
0 helpful votes
April 18th, 2023
Verified purchase
• Updated review

Best deals for me and easy quick booking plus VIP discounting which I greatly appreciate. My #1 3rd party site for hotels

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

Kelly,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Easy and fast plus cheapest deal as usual
March 22nd, 2023
Verified purchase
• Previous review

Easy and fast plus cheapest deal as usual. Rehlat didn't come through, even increasing my price, and upon calling, I got hotel booking direct for this property vs 3rd party, so I don't know what that was. I know payment never completed as same 1 did days prior, so I saw getaroom had their same initial prices plus my member discount, and it worked. Financial institution noticed nothing trying to come through, and now I got text for help booking, but believed to be direct property. No way. Whole point is to save via 3rd party vs direct. Rehlat is a? To me now, esp considering same card used to book here days ago no problem

Direct site discount and long time user of getaroom
March 14th, 2023
Verified purchase
• Previous review

Direct site discount and long time user of getaroom. Prices usually cheapest here out of 10s of other sites. No fluff. Member here

Easy site navigation & top prices for best savings...
August 22nd, 2022
Verified purchase
• Previous review

Easy site navigation & top prices for best savings on deals

Easy to book and great rates
August 19th, 2022
Verified purchase
• Previous review

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From the business

Getaroom was created to offer you the very best values at hotels and other types of lodging in major destinations worldwide.
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!

Business History

Getaroom was founded in 2009 by the former CEO and President of Hotels.com, Dave Litman and Bob Diener.

Company Profile:
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.

Company Philosophy:
Provide travelers with the best values for their travel dollars.

Internet Address:
http://www.getaroom.com

Company Representative

Thumbnail of user karenb355
Karen B.
Typically responds within 5 hours

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3.8
6,340 reviews
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