• Gearbest

Gearbest

Overview

Gearbest has a rating of 3.53 stars from 10,773 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 1st among Gadgets sites.

  • Service
    3189
  • Value
    3165
  • Shipping
    3195
  • Returns
    2342
  • Quality
    3146

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
1589
See all photos

What reviewers want you to know

Positive highlights

  • Communication with customer service is polite and focused.
  • For the rest I am very satisfied with this store and their customer support :)

Critical highlights

  • Wanda: oh Lakshman: I am asking you... cant i use credit card payment?
  • And now I am stuck with a store credit to a scam website and paying £248 for screen repair!
How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,773)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1470) customer support (420) quality products (316) delivery time (270) credit card (129) store credit (65) post office (93) phone number (32)
Thumbnail of user vmalaka2
1 review
1 helpful vote
December 3rd, 2023

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Thumbnail of user math23
1 review
0 helpful votes
August 15th, 2019
• Updated review

They refunded my money only after I pushed them. Be nicer if they accepted responsibility in the first place. One look at the picture and you can see I had not damaged the product, it was just of poor quality.

You get what you pay for... buyer beware
July 28th, 2019
• Previous review

Purchasing from GearWorst is akin to taking a trip to the Casino...

They are what you would expect from a high volume, low quality company from China.

If anything goes wrong, you are out of luck.

The product below only took 3 months to fall apart.

Thumbnail of user markw1009
1 review
0 helpful votes
December 11th, 2019
Verified purchase

For me it is, never had any issues with the shop and if there was a problem the Customer service always helped quickly.

The prices are Amazing, tough some products are cheaper at other shops, but thats totally okay:)

Shipping sometimes takes a while but From China to germany it always worked very quick.

I can totally recommend this store and will continue shopping at Gearbest.

Thumbnail of user marata1
1 review
1 helpful vote
August 21st, 2018

Regular promotions, discounts and coupons make the prices of goods the lowest. A savings system of bonuses allows you to pay up to 30% of the cost of the goods. Customer Support solves any problems within 24 hours.
I order electronic equipment and laptops only in the Gearbest store! The price and speed of delivery are beyond competition!

Thumbnail of user michaelm6988
1 review
1 helpful vote
May 17th, 2021

Bought POCO mobile phone from them-after 2 months main camera stuck on the 50 cm focus- sent back to them, after a month they say it is not repairable and cannot send replacement as "a problem with stock" (the same model is still available from them). Asked for replacement for similar value - they have a tactics of offering some pennies to the virtual wallet (to make order from them). I demanded full return of working phone, they still insist on offering some pennies into the wallet. The customer service communicates with broken English, makes empty promises and use avoidance tactics to not either repair product (they use external suppliers anyway) so they do not have any responsibility what they sell. DO NOT BUY FROM THEM!

Tip for consumers:
Warranty doesn't exist - they use tactics to avoid responsibility for sold products.

Products used:
Poco mobile phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenaboselenabos
1 review
0 helpful votes
October 7th, 2023

I bought myself headphones, and I can say that I have not regretted it. I have been using headphones for about a year now and they work just fine, the sound is not ruined, and the wires are not bent anywhere. In the future, too, will use your services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user linusw2
2 reviews
5 helpful votes
July 25th, 2020

If they are serious as a business, they should get a phone line and don't transfer responsibility to a remote store that supposedly fulfilled the order. It is a Gearbest problem and customers will not forget that point. Hearing that it is being transferred to store does not solve or resolve a problem. You see from their tracking information that the item was transferred to a USPS Facility and was never shipped out, if you can believe that! However the item was paid for and Gearbest should offer either a replacement or give the customer a refund! BEWARE, DO NOT BUY FROM THIS WEB SITE!

Thumbnail of user scotta369
1 review
1 helpful vote
June 12th, 2020

Once you order and pay you can never can log in to follow shipping spent 2hrsgetting run around by their website

Thumbnail of user giedriuss1
1 review
2 helpful votes
December 7th, 2022
Verified purchase

Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid.

I have asked for refund 20 times already and still have not received it. It is just a waste of my time.

I will be suing Gearbest on order I have not received.

Thumbnail of user chases39
1 review
4 helpful votes
January 13th, 2020

Ordered an item for a Black Friday sale. Okay, fine, I know that it's hard to keep stock on Black Friday. It is now January 10, a full SIX WEEKS after Black Friday, and they still have not shipped the item. First they gave December 30 as the ship date, then they moved it to January 10. I checked today, and now it says January 18. Why bother taking my money if you have no idea when you'll actually have something to sell me? Never buying from them again, no matter how great the "deal" might be.
EDIT: Guess what? I checked again on January 18th, and they updated my shipping date to February 1st! I contacted PayPal and got my money back. AVOID GEARBEST LIKE THE PLAGUE!

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Chase,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Sitejabber.com".

Many thanks,

Gearbest Customer Service Center

Thumbnail of user markm458
1 review
0 helpful votes
February 5th, 2018

The Gearbest is one of the best online webshop!
I have bought many items different items (electronic, phones, home and etc) from this shop.
All of them are quality and cheaper than on other sites.
The delivery is quick.
The package is great.
The store's communication is also excellent
I think every Gearbest's buyer will be satisfied with site service, prices, delivery time and good support.

Tip for consumers:
No doubt that this is the best site for ordering stuff online. Lowest price, fast shipping, I was never dissatisfied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user youssefz1
1 review
0 helpful votes
August 20th, 2019
Verified purchase

Beautiful experience and easy way to buy a lot of little things and also the perfect price
Thank you gearbest

Thumbnail of user aj277
1 review
4 helpful votes
January 10th, 2020

Ordered a mini camera from them. Took my money and did not ship for three weeks. When I contacted them after
Three weeks, and asked for a refund, they told me the item shipped and would reach me in another three weeks.
They are refusing to refund.
DO NOT BUY FROM THESE CHEATS. THEY WILL TAKE YOUR MONEY AND CHEAT YOU.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear A J.,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

For more details on our shipping methods, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have contacted you via our Support Center about your order. Please reply to us there.

Many thanks,

Gearbest Customer Service Center"

Thumbnail of user semib
2 reviews
0 helpful votes
March 8th, 2019

I have just made an order to GEARBEST, have not received the items just yet. The site seems honest, clean, and professional. Offering reasonable prices that anyone can dive into without hitting bottom. So far I feel comfortable as it is my first time. If all goes well, which I'm sure it will. I am going to continue my purchases with this company and recommend it to all and everyone I know. It takes patience, communication and trust to believe in a online business. MASTER the TACTIC of LEARNING!
SB, Mentone, Ca

Thumbnail of user leen64
1 review
1 helpful vote
November 23rd, 2019

Thieves. I paid for a phone for my son's Birthday gift that was never shipped to me, never refunded and never received notice that it was out of stock upon ordering. When I contacted customer service 2 weeks after placing the order and it not being received I had no response then after threatening to send matter to my lawyer they offered to send a different item but told me it was my responsibility to follow up on orders and I had to fight to get tracking and order information on the second order!

The Gearbest online tracking system stated the order didn't exist, but the phone cases on the same order somehow arrived without the phone.

When I told the rep Gearbest screwed up (after sending him clear documentation proving so) he denied any mistake being made and debated the issue with me.

I have never seen an error handled with such carelessness and disregard for brand trust.

Gearbest took payment, but did not send my phone, did not refund, did not voluntarily follow up on my order, and if not for stating I'd seek legal intervention on the order error it points that Gearbest would have kept my money without fulfilling their obligation.
That is indeed theft and nothing less than poor ethical business practices.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Lee,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

We have contacted you via our Support Center about your order. Please reply to us there.

Many thanks,

Gearbest Customer Service Center

Thumbnail of user karimb28
1 review
0 helpful votes
August 2nd, 2019
Verified purchase

I have got a very successful experience of shopping from Gearbest website.
For me it's the best website ever, I have tried some of the similar websites but I have found some problems with flexibility.
In Gearbest I have treated very excellent client support that I can solve my shopping problems with a good time.
I recommend Gearbest as the first website in all the world.

Thumbnail of user eldad
1 review
1 helpful vote
February 18th, 2018

" Excelente sitio, hay casi todo a precios imbatibles.
Servicio al cliente con alta capacidad de respuesta, tomar las decisiones correctas rápidamente, el tiempo de respuesta a un" ticket "fue de unos minutos para mí.
El envío es muy rápido, recibí mi pedido siempre en una semana de China a Europa.
Los productos que pedí son buenos y confiables.
Hice 3 pedidos y realmente comenzaré nuevamente y recomendaré este sitio ".

Thumbnail of user cesarb32
1 review
20 helpful votes
March 22nd, 2020

This is the worst service I've ever paid for. It's actually a scam, basically. I ordered Xiaomi Airdots 3 months ago. Still waiting for them.

Gearbests doesn't answer to any of my messages. They'll reply to this bad review saying that they sent me a tracking number. This tracking number clearly says that my order has been returned to China, without any attempt of delivery.

I strongly advice you to stay away from this website.

Tip for consumers:
Stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Cesar,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Gearbest Customer Service Center

Thumbnail of user davidc1819
1 review
0 helpful votes
July 27th, 2019
Verified purchase

I made an order with Gearbest and received it without many issues. The quality of the product is fine.

Thumbnail of user sebastianj14
1 review
1 helpful vote
November 22nd, 2019

I bought a Xiaomi mi 8 from gearbest just over 11 months ago, the phone is having a catastrophic failure and cannot be used at all (it is a paper weight at the moment). The phone has a free warranty repair for 1 year but after sending through information and photos of the problem i had with the phone I was told the phone cannot be fixed and I can keep the phone and they will send through a partial refund of $100 USD when I bought the phone new for $465 USD.

I told them that if this phone was repaired for free I could sell it for at least $300 USD second hand, so by them not repairing it i'm losing a lot of money for a phone I've used less than 10 months before the failure.
They do not want to repair the phone and saying they cant do anything about it.

They have recently offered $150 USD but like i said to them this is still far from the price I could sell it second hand if they had it repaired as it is still under warranty.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Sebastian,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Gearbest Customer Service Center

Thumbnail of user katalinc2
1 review
4 helpful votes
March 14th, 2019

Unacceptable waiting time, customer service is horrible!
2 months, and I'm still waiting for my order. It took them 18 days to dispatch the item, which they never told me. Today was the first time, I was actually able to talk to someone, previously they didn't give me a straight answers or they ignored me. Still, the person on the phone could not give me a valid reason for the delay. They talk about 30-35 business days as estimated time for delivery, which is still overdue today! They don't offer any compensations for their horrid service, this is an absolute joke!

UPDATE: 12th of March, STILL WAITING! They don't allow me to cancel the order either!

* Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Katalin,

We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center.
We have sent a message to you about your case via our Support Center.
Please check this and reply back to us.
We look forward to hearing from you.

Gearbest Customer Service Center

Thumbnail of user raphaela13
1 review
0 helpful votes
April 5th, 2018

Ma paire d'écouteur a pris 3 mois à arriver et quand le produit est arrivé, j'était extremement décu... les écouteurs étaient beaucoup trop gros tellement qu'il ne rentraient pas dans mes oreilles et l'écouteur droit de fonctionnait pas... J'ai demandé qu'il m'en renvoit un autre et après pleins de messages, ils m'en ont renvoyé une autre paire qui ne fonctionnait pas encore...

Fuyez cette compagnie, je conclue que tout leurs produits sont de très mauvaise qualité...

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear raphael,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Thumbnail of user andreasl41
1 review
1 helpful vote
August 14th, 2020

In the past they was good but in the last order they got the tax on the prices like usual but the delivered was stopped on the border because the devices are wrong declared and gearbest refuse to pay the tax back that they charged so they scam now

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

"Dear Andreas,

We are sorry that you have had local customs and tax issues.

Please kindly refer to our policy on tax here:
http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).

Please submit a ticket to our support center and write the subject as "complaint from sitejabber.com". We will resolve the problem for you.

Thank you,

Gearbest Customer Service Center

Thumbnail of user michaelh2825
1 review
2 helpful votes
October 16th, 2020

THE GOOD NEWS: After more than 30 days of back and forth messaging with Gearbest (GB) I finally received a refund for 30 KN-95 masks from a total of 110 actually ordered.
THE BAD NEWS: GB tried to make me deal with a sub seller of theirs named NICHE. The Customer Care and that might be an oxymoron, of NICHE sent me numerous messages which were in no way relevant to my missing masks. They sent numerous requests for photos of the packaging and individual masks which I luckily had. I am convinced they were playing a delay game in hopes I would, out of frustration, give up. I finally told (GB) that they were the seller I ordered from directly and they had to take responsibility for the missing masks, not some company (NICHE) I never heard of when I placed the order. GB finally started communicating with me. Their messaging was slightly better than NICHE but they too seemed to be playing the delay game in hopes I would not meet the PayPal (PP) deadline.
This became very frustrating when after NICHE and GB messaged me separately, they would send me a refund but not until I closed the case with PayPal. My only leverage with them was my PayPal Case. Due to PP timing rules I had an upcoming deadline and so I closed the CASE. Within 2 days I was notified the refund was on its way from GB via PayPal to me.
Conclusion: The total refund was for around $38. The masks I did receive were of good quality. Why, you might ask, did I spend so much of my time with all of the back of over a month period over $38. I am 81 years old and retired. I am stuck in the house what with the Covid-19 thing.
Lessons learned: Make sure you take comprehensive photos of received items and packaging thereof. NICHE did complete the delivery. The problem was that they were totally wrong as to the number of masks in the individual smaller packages. Seemingly easy to communicate, but they made it infinitely more difficult.
MORE GOOD NEWS: The K-95 masks seem to work in regards to the horrible air quality caused be the California fires.
POSSIBLE BAD NEWS: Gearbest, Niche and PP may refuse to ever deal with me again. OR IS THAT GOOD NEWS.

Thumbnail of user maximv11
1 review
4 helpful votes
September 21st, 2018

I have purchased robotic vacuum few months ago. It stopped working after just few weeks after delivery. The wheel broke, stopped turning. Waited for replacement for almost 2 months. After I received and replace the part it worked for another 3 weeks and another wheel broke. Contacted support and after they kept telling 'please wait patiently' because shipment takes 10-25 days, they said the part is not available and offered 30 dollars payoff. The vacuum cost 300 and only worked for few weeks in half year. Never buying anything from this place again.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Maxim,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 days money back and 1 year free repair guarantee.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We will deal with your issue in ticket AT180****3581.
GearBest.com

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.
Typically does not respond to reviews

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