Gazelle

I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.

Update 1/22/2024- order finally came 4 days later package slit open retaped -NO PHONE 😡 contacted credit card company to dispute Gazelle & fed ex- I'm done- ATT here I come.

Ordered many times all good results until—recent ordered in stock item paid 3-5 shipping. 3 days later email item not available (had to cancel order they did refund but still no phone) Err I order another pay 3-5 day shipping so far 3 delays still no phone new expected delivery 3 more days at that point 7 days! Why pay for faster delivery? Might be great phones great price but if you can't get it?!? If need a phone in timely manner go elsewhere.

Bait and Switch fraud scam! Gave me an offer and now claim that my perfect phone has "scratches" on it, which it doesn't and they will adjust their offer from $579 to $344. My phone is perfect, always had tempered glass screen protector and in a heavy duty case since new, Gazelle is a total scam! This is a classic bait and switch and they are just hoping to catch enough people to make this fraud worthwhile.

Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.

I will never recommend you as long as I'm alive. I sent 4 phones in. One you devalued from $617 to $155 (a literal BRAND NEW factory unlocked Pixel 8 Pro), devalued two iPhones and FLAT OUT claimed you never received the fourth phone (Pixel 4). What you do is criminal. I regret ever clicking on your website. I have 24K followers on Twitter, rest assured they'll hear about this. Shame on you.

Ordered iphone 12 mini; phone that was delivered had damaged chip and did not work. I was told they would honor the cyber monday price if I ordered a different phone. After ordering, I got the run around from customer service- after many, many phone calls and hours on the phone, they would not honor the discount even though they had a case number. Waster of time, order from backmarket instead. Horrible company, truly horrific customer service.

These guys are well versed in scamming folks that send their mobile devices to them for resale. First they clam it takes 3 to 5 days after receiving to inspect your device. USPS provide tracking # and was delivered to their Processing Center facility in Louisville, KY. After many calls to them they suddenly switched their story to not able to locate my device, and then asked me for original IMEI number of the device which I luckily had from T-Mobile documentation where I originally purchased device. Now claiming the device cannot be located. What a sham business, and do not send your devices to them for re-sale. Customer service people there are useless. They are downright crooks!

I received an offer for my iPhone 14 128 GB of $433. When I received my check, it was for $290. The explanation was that my phone had been unlocked and was not with Version as I had indicated. However, I was told to clear everything off my phone. I totally got scammed out of $143. I will never do business with this company again and recommend you do the same.

I have never purchased from Gazelle but have sold multiple electronics through their website. Overall, the process was simple and quick. They gave me ( what I felt) was a fair price. Their website/customer service appears to have some issues and delays. However, once resolved, it did not diminish from the overall experience. It lived up to its excellent reputation.

HORRIBLE. Please, do not send your phone to Gazelle. I saw on Google—by quickly looking at the fake reviews—that this was a good company to send my phone to be sold. They will lie and devalue your phone. One hundred percent. They'll say it's been lost/stolen and with scratches. They also will take their time to inspect it and will never email you. This company should be SHUT DOWN. Absolutely abysmal.

This company is a scam! I am extremely disappointed and disgusted. A business like this is based on the honest system and it's very clear they or their employees have no integrity! I sent in an iPhone 12 that was flawless, I took pictures and video myself prior to packaging knowing that I have to trust these people to be honest. Well of course, they "adjust" my original offer to over $100 less and claim "significant scratches". I asked them to send me photo proof and lo and behold there was now a giant scratch across the top screen. At this point, I took their joke of an offer and will NEVER do business with them again. Beware! They are not an honest company. Even after sending in my own photo proof, they still kept my offer the same. Clearly their warehouse employees are damaging phones to reduce offers. Disgusting! Stay away!

Sent in an iPhone 7 plus. They came back and reduced their offer 33% saying I sent in the wrong phone, that it is an iPhone 7. So I called customer service. They want me to send a picture of the phone. I actually have a picture of the back of the phone with the model number. But they couldn't tell me why they can't go correctly read the model number (since they have the phone in their possession) and figure it out since they are in the business. This is a situation that should be perfect for a class action lawsuit. But take my advice and take your phone elsewhere. Or expect to receive about one half of what they tell you it is worth. You will see in the picture the model number A1661 which if they don't know how to tell models, is something you can google and look.

On 9/20/2023 gazelle recieved my phone and emailed me promising a check in return. Never recieved one after more than 30 days and no one I speak to will help.

I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

This company is full of crap and bs and might I add thieves to the review. I turned in 4 of my devices and followed every prompt I was instructed to follow INCLUDING removing the devices out of my iCloud. It was 5-6 plus months before I heard anything back about them. I had to pretty much harass this company to get some type of information just for them to say they don't have my box and couldn't pull up the information that THEY THEMSELVES GAVE ME TO PUT ON THE BOX FOR SHIPPING MY DEVICES and then had me go around the ringer to contact phone companies to retrieve the information needed concerning these devices and it's a brand new year and what do you know I still don't have my devices and or my money for turning them in. I would HIGHLY recommend that this company go straight to hell stop stealing from common working people just to fill up their inventory.

Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.

DO NOT SELL TO THIS COMPANY! They will try everything in their power to punish you and give you $0 for your device, no matter the condition. After multiple sketchy customer support emails and being on hold for 30 minutes for multiple people, including a senior support staff member, to tell me that there was "nothing they could do" and that I had to either accept/decline the offer of $0. With every interaction they decreased the value of my device, and now are telling me to basically F*** off. This business practices shady dealings. I would only recommend if you wish to be screwed over. I have reported this company to the BBB and highly recommended and suggest others do as well.

So first of all I did everything right when it came to shipping my old iPhone 6. Then I didn't hear jack squat from them. My item was delivered, and they told me my "box" was empty. Well I sent my phone in a bubble wrapped Manila envelope. So they took the phone, and flipped me the bird! Don't trust these clowns! I never received any email from these people until I complained about my status of payment for sending my phone. This is a month later!

Estimate was $740 for both iphone 12 max pro, but they want me to offer $480 instead. Don't waste your time, send somewhere else!

Sold them a $131.00 unblemished iPhone, they received and informed it was now worth only $91.00, I accepted, they never put the check in the mail, they have no customer support, they say they will call in 24 - 48 hours, it's been a week. Do not trade with these crooks and liars. There business model must be based on the small seller not wanting to seek legal council to collect on their meager offering. They've got your device and you have no recourse. Seller beware of these crooks...

Well - it happened to me too. They quoted me $439 for my iPhone 13 in near mint condition and sure enough they evaluated it and reduced the payout to $284. What a joke of a company - stay far far away.

DO NOT SELL ANYTHING TO GAZELLE. Like other SO MANY other sellers, their initial offer was vastly lowered post inspection. Then trying to get the device returned has been an even greater level of frustration. Their support is awful, their information flow stinks, their inspection process is arbitrary and subjective, and their customer support is anything but supportive. There is nothing positive to say about this company, and I just hope that one day my iPhone 11 Pro will be returned to me.

The the screen on my daughter's 2012 MacBook pro got cracked, it wasn't worth spending the $300 (eBay price) for a new screen - even though the unit actually worked fine with an external monitor. We decided just to cash it in, Gazelle offered $159, which doesn't sound like much, but it was better than a MacBook paperweight. Payment was fast via Amazon gift card (which also increased the amount by $5). So overall, happy with the service.