Gazelle Questions & Answers

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Here’s what consumers have asked with answers from Gazelle staff and previous consumers.

12 questions answered
25% answered in 1 day
Question:

I am looking into buying cellphones in wholesale though gazelle auction. any feedback with past customer experiences or review of their wholesale auction though their staff would be appreciated.

Answer:

If your looking for the nightmare of your life do business with this scammers. If you want to get sick and hope that you make time goes back so you can stop it. Their $#*!ing $#*!s customers service is suck

By Mike z.
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Question:

Im nervous to buy a iphone 6 online. can you buy a warranty past 30 days

Answer:

I would not buy from or sell to Gazelle regardless of what they claim.

By Joe C.
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Question:

Is gazelle a safe site to buy a phone

Answer:

No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months

By Cindy w.
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Question:

How do i return a defective phone?

Answer:

Call them, annoy them to give you a shipping label, and file a claim on paypal (if you did use paypal). This will ensure you get your money back (hopefully). Do some research about paypal claims and how to escalate them.

By Kat V.
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Question:

I sent an email last week and allowed over 2 business days and still have not gotten a response back. i sent another one this past weekend

Answer:

CALL THEM! They seem to SUCK at answering emails, those incompetent fools. If you bought something, I wouldn't trust it. Make a paypal claim (if you used that) if they don't respond after this. Escalate the claim if they don't comply.

By Kat V.
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Question:

This is the first time i heard about this site. i wanted to ensure that it was safe to purchase items from.

Answer:

My iPhone was stolen in NC. I had tracking on and it turned up in their store in Louisville KY. So if you want to buy a stolen phone they have one for you.

By Chuck M.
Question:

Hi, do you sell a warranty for the refurbished macbook air's?

Answer:

I don't think so. DON'T BUY FROM THEM, they don't care about quality for the customer! They scam innocent people.

By Kat V.
Question:

I was wondering how good are your phones?

Answer:

I just purchased a "good condition" AT&T IPhone April 1st from them it looks new except AT&T just informed me the original owner still owes a balance on it. Buy elsewhere.

By Deborah Y.
Question:

I'm considering buying an iphone from gazelle, but i'm afraid i'll get a phone with scratches on the screen and body. am i right to be worried?

Answer:

Don't buy from gazelle. They send u damaged product and they don't refund you when you send it back. Be sure to use your credit card IF you fo purchase from this rip off company so WHEN they rip you off the credit card company can deal with them. Only a matter of time before they go out of business or get shut down Unscrupulous BS ARTISTS. Servc department has every excuse in the book why you haven't gotten your refund. Paid thru PayPal and Gazelle actually told me they couldn't refund me cause me/PayPal has a claim against them for my refund returned purchase that they haven't refunded. They ripped me off for $455 I'm PISSED. If I don't get my money by 7 th then I will contact credit card company that funds the PayPal account. BEWARE

By Bob E.
Question:

Phone doesn't have a sim card. is that okay?

Answer:

Typically you can just get a new SIM card from your phone company. The fact your Gazelle phone did not come with one should not be a problem.

By Daniel B.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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