Boston, MA 02210
Tel: (800) 429-3553
Paid for 2 day shipping on a phone. Got a phone over a week later, but sadly not the one I ordered. Now I have to jump through several hoops and wait up to a month to get a refund. They don't even list the phone they sent me on their site. So it's like they just found something and tossed it in the box. Never again.
I sold a MacBook Pro and an iPad 2 on Gazelle. The transaction could not have gone more smoothly and communication couldn't have been better. I've been telling everyone about Gazelle. I may have been able to sell it for more on my own, but the downside risk is not worth the (possible) higher price. Gazelle is awesome.
have sold many items on gazelle and have always received prompt payment for my items, like the status updates on their site showing when items are received and reviewed
I sent two phones in. Was told they were in great shape. Was told our payments would process. Over a week later, no payments. I've emailed. No response. I now don't have my phones and was never paid. I will never use this "service" again and have been telling anyone interested about this circumstance. Horrible.
I sold my iPhone 6 back to Gazelle and it was received and processed (Amazon gift credit) in two days of mailing my iPhone back to them. The suggested amount was the amount that was paid. When we upgraded my wife's iPhone, the same process occurred. A two-day turnaround and payment. Easy, fast and flawless.
I had several devices that were accidentally damaged, would not power on or weren't able to update to the latest software but Gazelle was willing to purchase these devices and in some cases, I received more money than was quoted! The alternative would have been chucking them all into the bin. I'm glad I decided to check with Gazelle!
Received phone but was for a different carrier. Notified them and received return info and sent back. They say they got it but they don't know where my refund is. Paid with paypal and can't get my money back $360 So watch out for Gazelle it will run off with your money.
Tip for consumers: pay with credit card only
Ordered refurbished iphone on April 22. Had not arrived by May 8, so I called -- no answer. I emailed-- no answer. I called again two days later; after 30 min on hold, got a woman who was unable to explain why order was delayed. I asked for an email the next day updating me. Got email just saying the ordered had been cancelled -- no explanation, no coupon for my trouble, or anything else. Amazing.
After accepting the device, the company didn't pay for the trade-in or answer emails to customer support regarding the issue. It wasn't until the issue was exposed on various social media platforms that Gazelle finally paid, nearly a month after the device was accepted.
I've used Gazelle several times over the years and have always found them to be easy to use, fast, and helpful. If you want to get back some cash for your old device, even if it's broken beyond use, you can do so with Gazelle and keep things simple. Recommended.
Selling an iPad or iPhone to Gazelle is so easy. I even got more money than they estimated on line once they had my iPad in hand due to its excellent shape! Who does that. I will utilize this service again for sure.
This is not a creditable company I ordered a phone that was suppose to be in "good" condition with FedEx shipping. Once my shipment arrived I turned on the phone and it was flickering, then the whole screen starts freezing up all thru the day. First of all why am I paying for a half ass phone? Secondly why is this company letting customers receive broken phones? I personally know I'll never buy a phone from the site again and I'll make sure anybody I know won't either. Out here lying to people and having fake reviews.