Garmin

It's not the first time I have issues with Garmin products, But it's the most expensive I've owned. The gps garmin bmw navigator IV is useless and is not recognized by garmin express to make new updates. Garmin's customer service located on the other side of the world is simply helpless. After 15 days and over 20 emails they closed the case leaving me with expensive, broken GPS. Over all terrible products and helpless customer service.

Garmin resolved this issue. It was the service provider that garmin used that caused the issue. Garmin no longer uses that provider.

Any Garmin device is irreplaceable for all hikers and people who enjoy outdoor recreation far from big cities.
You can buy the most affordable piece of smart watch or any other equipment and be confident that you are in good hands in any type of extreme situation.
I am 100% sure that Garmin saved a lot of lives.

Company is useless, watches are a waste of money, don't work well and nothing you can do about it. $279 down the drain on a Vivioactive 4S bought in August. You also can't review their products on their website. I guess that should have been a red flag, but I messed up and listened to reviews from magazines and other websites. Do not buy anything from them. Since you won't accept a PDF of my invoice I can't attach it below.

Watch broke after 2 years, straight after the warranty ended. Display faded and watch showing wrong time. I have paid £160 for the watch and expected it to last quite few years. Garmin said they can replace my watch if I have paid another £78. I'm alright, thanks. Sent an email expressing my disappointment with no response. Will be looking into other brands that offer better products and customer service.

Had an issue with a GPS Unit losing all 250,000 preloaded geocaches. Customer Service spent over an hour with me trying to get them back but couldn't. They apologized and sent a replacement. Can't ask for anything any better.

My first Forerunner 935 failed after less than 2 years. After much back and forth and several weeks waiting without a watch it was replaced under warranty.

The 2nd one has also failed after a bit more than a year. Same issues with the altimeter (which seems to be an issue for many people) and watch shutdown during saving activities and losing all data.

Garmin won't replace this one as it's been more than 2 years since the original purchase. If you want something that lasts a bit longer, look elsewhere

Garmin customer service was great!. They help me while I was sitting in my boat andin Key Largo to figure out why my auto guidance wasn't working took the time, no hurry. And it fixedmy issue. I wasn't pressured great service! Thank you Dillon and.sorry, don't remember your name but you know who you are!

Great products! I`m using one myself and got one for my parents. Quality of service, support and the gps accuracy itself - all brilliant!

I own a Garmin Fénix 7 solar sapphire, my 3rd Garmin watch.
The menu button is stuck.
I don't live in the US, so I organized and paid for a replacement while I was in vacation.
UPS did not deliver it.
I contacted support, and Luke told me he could not send another one until the first was received by them.
Result: I cannot get my watch fixed.
Next watch will not be Garmin.
Thanks Luke!

I bought this tracker 2 months ago and used less than half a dozen times and had several problem with reception. When it wouldn't acquire signal I called their customer support, several time. They gave me the run around making up excuses and advising me to change the settings. It was clearly a faulty device and they would not even offer to replace it.

Will not lookup addresses, by number street city state. Will not look up by building name, will not find any nearby streets. Stuck on 40% brightness, cannot adjust brightness when plugged into outlet or handheld. Can't update program because it only hooks up with computers not tablets. Wasted HOURS trying to get help from Garmin. NO USE WHATSOEVER. Constantly hung on by garmin help desk. Will not save routes when imputed into devise. POS don't waste $ on this garbage devise.

Had a vivosmart wrist band from garmin that had some screen issues. After sending it to them under warranty they called back letting me know the model I have is back-ordered. They offered me a free upgrade to a vivosmart HR. Love the new model and how great the service was.

I am extremely unhappy with Garmin Customer support and would advise anyone thinking of purchasing a Garmin product to reconsider. I bought the echomap sonar fish finder and it was bad out of the box. The Customer Service jerked me around for weeks and when they finally decided to replace the transducer (a $400 piece of equipment) they wanted $900 deposit to make sure they got the bad one back. How does it make sense? It doesn't. Just another way to show they don't care about their customers. My last Garmin product to be sure.

This is the worst piece of equipment I have ever purchased. It is not user friendly whatsoever. Impossible to figure out how to use it. Whoever designed this device should be fired. I give it a MINUS ZERO as a rating. When you buy an apple product, it is absolutely user friendly and you look forward to using it. This product, the GARMIN 840, you want to throw it in the garbage. It is also extremely complicated to find out how to even start it. Beyond ridiculous. Stay away from it!

Always put on hold. Can never get hold of a rep. Terrible service. Stay away... You won't ever receive product support.

My vivoactive 4 has been resetting after owning it only 4 months. Garmin support has had me do soft resets, hard resets, and factory resets. Nothing works. Garmin has offered to replace my watch with a refurbished watch and not a new one. They don't seem to understand or care that I do not want to risk inheriting a watch that has already failed and likely has other bugs lurking. Bottom line, the watch is great (if it worked), but Garmin's replacement policies are terrible.

Phenomenal customer service. I had some issues with my GPS, they quickly resolved it, told me how to quickly and easily update my firmware and then gave me a discount code to download some new maps! Great folks and passionate about their products.

I bought a Garmin tracker over a year ago and was not satisfied with their service from the beginning. Tracking was inaccurate and spotty at best. I just got an email saying they had auto renewed by subscription when I never authorized it and haven't used the device in a year. I called customer service and demanded a refund from the supervisor and received in 3 days. This is auto renewal is a seedy practice that is rampant in virtually all subscription renewal services.

I bought a vivoactive3 smartwatch, very frustrated that I cannot get my notifications, I really wanted this as have a terminally ill brother & as I'm unable to use my phone at work didn't want to miss any msges, the tracking of activity is good as I've lost over 5st it keeps me on track with my exercise, there is no technical support via phone, other companies seem to manage their customer service by phone, I have emailed but have had no reply, spent a fair bit of money on this watch & am pretty disappointed with it, thinking of sending it back & getting something that will do the job
L Morgan (Swindon)

I purchased an InReach Mini to help me be safer on solo backpacking trips. There is a HUGE learning curve to learn how to use the unit, the online accounts to get everything set up, and learn how to use MapShare program which is supposed to allow friends and family to follow me on my trip. Instructions are very user unfriendly and I still don't know how to do all of these things. Maybe it would allow me to be rescued if I am injured (I have not had to test this capability) but other aspects of use are difficult to learn.

DO NOT order anything from Garmin, go with Wahoo. Garmin has an awful customer support team that is just money hungry. Rather than fixing a defective device that's all over the internet saying it's an issue, KURT from Garmin got very snotty and said, well that's from 5 years ago so it's not at all credible. Then I showed him others and he kept making excuses that it's not a "known" issue with Garmin and I would have to PAY FOR A NEW device.

If I could give less than 1 star I would. Possibly the worst customer service and company ever, bought a vivo active4, one of the worst purchases I have made, lucky if battery lasts 2 days. And that's with everything turned off, and minimal usage. Spoke to Garmin and unbelievable customer service, honestly don't buy a Garmin, products, company and customer service as atrocious