GameXchange

Company ceased trading but still accepting orders. You will loose your money. Avoid at all costs. This site needs taking down and the fraudsters reporting to the police.

Same as most of the other reviews. Not paid for over 3 months for my trade in games. I sent several emails. Avoid this company.

Took over 6 weeks, innumerable emails and threat of legal action to get payment. They ignored numerous attempts at contact with me trying email and several social media platforms to contact them.

From what I can see from looking into the company is that it is in financial difficulties and having not paid its company accounts, the company is likely to go under any time soon so would strongly suggest not selling to them as you may never receive payment!

I sent an entire collection of games to this company and have still yet to be paid, despite being told that the money had been transferred. Sadly, after reading the reviews of many others, I realise that we are not alone and fear that we may never receive our money! Do not use them, I am reporting them to both the police and any of their trading partners to try and protect other unsuspecting victims.

DO NOT USE! They are conmen! Appear to be very efficient. Sent through a pre paid label. I sent 3 iPhones to them, they confirmed receipt and amount of money I was due - which was fair - have not heard anything since! They seem to close down, start up, close down, start. Don't use!
May 2019

I traded in a PS4 game and a Blu Ray 6 weeks ago for cash and was informed that there would be a 10 working day wait usually but to wait for 20 working days for the payments. I have still not received the payment and after I requested to cancel the order and have my items back, they are no longer responding to emails! I have now reported them to Trading Standards (Along with many, many other people it would seem)

Same as most of the other reviews, Try everything they can not to pay you or if they do it's like 2 - 3 months later. Honestly don't use this site no matter what, Disgraceful.

Very Poor. Sent my games in January 2018 and still not received anything 6 months later, despite them receiving an acknowledgement from them that they have received the games.

I've used three different game exchange companies at the same time to maximise my money and these were GameXChange, Ziffit and Music Magpie.
Music Magpie sent my money first - within a couple of weeks and Ziffit a few days later.
Several months later I am still waiting for my money with GameXChange and I'm chasing them. Constantly being fobbed off with different excuses, ranging from "we're really busy and it'll take a couple of days", to "there is a problem with the payment system".

AVOID THESE AT ALL COSTS.

I certainly will do in the future.

I sold couple of Xbox 1 games and got my money in my account fast, good customer service. Would recommend, better than any other trade sites

Still waiting after 5 months, keep getting fobbed off saying they will look into it and will pass to the manager but still nothing!

I went there for my first time and you would think that they would be nice to teens since they are really ones buying a lot of the games. The lady there was just a friggin smart alic. I said " Do y'all buy games? I have one." Then she interrupted me and said "We have to inspect the game first before I can give you a quote." She wouldn't even let me tell her the game was still in the packaging brand spankin new not even opened. Not ever going back there again.

Please do not waste your time on this appalling company.

Over the past year I have ordered some 30 items from them and around 90% of those orders have arrived either a week late or completely faulty!

Their customer service is an absolute joke and if I didnt know better I would swear that they were deliberately trying to antagonise their customers!

Their trade in prices may be slightly better than other companies but it is just not worth it for their awful service and 'Go stuff yourself' attitude!

Appalling service.

Sent 5 PS4 games to them which they received and 'credited' my account the agreed sum as per the process they offer.

I ordered a PSN voucher which their website clearly stays, "We send you the PSN Code by email so no P&P is needed.
(Usually within 24 hours) - (Please note these orders are not processed automatically but emailed manually - please be patient especially during busy periods.)"

After a week I emailed enquiring as to what the delay was, this was met with a generic apology and that they were very busy and it was being fast-tracked.

That was a month ago and after 14 emails, I have been fobbed off with bog-standard copy/paste excuses from what I am convinced is a bot.

I have let them know I will be in touch with Trading Standards after asking CAB what to do next.

Shocking stuff. Avoid like the plague!

I sent off a batch of my games weeks ago. I got an email saying "Trade Processed" on 23 March. Their terms and conditions say you will be paid within 10 working days of this and I was given a date of 6th April in an email reply to my first query. I was told that the delay was due to "a recent unexpected upsurge in cash trade-ins has quadrupled our workload over the last few weeks". By 14 April I had still not had my account credited. On emailing again I was told by the same agent that he had forwarded my query on to "our payments department who will investigate and if necessary expedite another payment". Five days later and still no payment. This time I was told that "due to some technical issue there is a backlog of missed payments which the accounts department are trying to work through manually." In fairness, my email queries were always responded to courteously and promptly but this is no way to do business.

Have been waiting 6 months for my money and they have sent so many emails saying payment will turn up and it never does! Today they have said ta member of staff has left and now there will be more delays - DO NOT USE this company

Everyone is correct in saying that this alleged company is entirely criminal. They are simply thieves. I challenge them to dispute this in court.

Sent in a batch of games for Tradein 5 months ago. Gamexchange confirmed receipt and condition as okay. Since then nothing unless I chase and then told they have problems with their invoices. Wish I had never used them. Now I have no games and no money!

Theives, Scammers! They owe tonnes of people money. DO NOT buy or trade with GameXchange. You have been warned!

They will give you the same technical excuses. 'The system is down' or 'we are having to process payments manually' or 'there has been a huge surge in customers trading this month.' These are all rubbish. Whatever to buy them time.

If this is happening to you right now, take legal action. If it's more than 10 days since they've received your item, it's a breach of their terms. If it's more than 20 days (they will claim it "sometimes" takes between 10-20 days), don't waste time with these scammers. Just call Citizens Advice for advice on what to do. Report them to the Trade Standards Office. Report them to the police.

If you want good trade-in prices for your Funko pops then Gamexchange is for you. An easy to navigate site is a big bonus.

Sent in games weeks ago. Not had any payment. Will be taking further action
Please avoid using this company for trading

Liers and cheats, stole thousands off people. Please see action group below.

https://www.facebook.com/Victims-of-Gamexchange**************/

I bought a PSN code from their website on the 4th January, and their website advised it will take up to 24 hours to deliver it but please be patient during busy periods. I felt leaving it until the 8th was reasonable enough and sent a nice message, asking them when I should receive it. I was informed by a 'Ryan' on the 9th that the order should have been issued by now, and he has passed on my message to the supervisor who would deal with it URGENTLY.

I sent another message on the 11th, simply stating 'I have not received it'. Again Ryan emails me back with almost the exact same templated message saying it would be dealt with urgently. The same thing happened where I sent my message on the 13th to be replied to on the 15th saying it would be dealt with - you guessed it - URGENTLY.

I tried cancelling the order and did not get a reply until the 17th where 'Ryan' replied "my order would be dealt with urgently". This was confusing as I had clearly stated my wish for the order to be cancelled and this was clearly a robotic message. I have since sent 20 messages which have been unresponded to and have had to contact my Credit Card company (lucky I used that) to request a chargeback, but did lose out on some of my other money which I gave them old games for.

DO NOT USE

Great company fast payment soon as they received my order they quickly credited my account with the money