Funbikes

I always follow good deals in this service and. Finally, I got two helmets for a good price. Nitro helmets are worth paid money. I suggest everyone to try in stock before purchase because dealing with helmets is taught job. Anyway, the service offers good prices

We find this company a disgrace
We find this company a disgrace, we bought a non starter bike almost one month ago but still doesn't work. Their customer service team will tell you we are very sorry but you are on you own. They haven't offered exchange, return, refund on anything all they say is open this part or that part and fix it yourslef.

I won't recommend this to anyone, they are fraud, selling unchecked Chinese products!
AVOID AT ALL COST!

The most awful company we've ever dealt with. Bought a £500+ electric motor cross bike for our young son for Christmas. On Boxing Day things started to go wrong with it!

Since then he's only rode it on the garden at weekends for a total of 6 hrs and it has been out of action due to things breaking more than it has been ridden.
It has been returned twice for repair and although it's clearly not fit for purpose fun bikes have refused to refund or credit note the bike even though it is well within warranty. Funbikes have even acknowledged that the repair work performed by their technicians has lead to further faults but they refuse to take any responsibility. Finally we had to nag with more emails and phone calls to get them to return the bike to us, to find parts are still not repaired on its arrival.

So we are left with a faulty, dangerous bike that is not fit for purpose and our very upset son still has no Christmas present.
We will be looking for a more reliable, honest company to replace our sons Christmas present to a safer, better quality motorbike. Leaving us very out of pocket.
Funbikes will not be receiving any further custom from us when we purchase other vehicles in the future and considering we have 3 young boys all into motorbikes and quad bikes, that's many years of custom lost.
We have contacted trading standards and we will be taking the matter further.

As a company they are rude, have ignored our emails, not returned phone calls, have absolutely no morals and have not given us any satisfaction or confidence that this issue will not be ongoing. They make decisions solely to benefit their business not their clients, without any justification. Their products are cheap and poor quality and their customer service is atrocious. A total rip off!

Unless you want to waste your money on goods that only last a day and are dangerous, do not buy from this company!

Had purchased several quads over last few years, you definitely need to be hands on with tools, most recent quad built for this xmas would not start, and managed to break the start pull spring, on checking, the fuel line just at carb end had a 90 degree kink this was enough to cut fuel completely, once rectified starts and runs easily, if you have a none runner, worth a wee look before making a complaint.

Absolute joke! Paid for 2 electric scooters totalling over £300 and only received one! I have been chasing for over a week to find out where the missing scooter is to be told that they are still chasing the courier for proof of delivery. The item has clearly gone missing or unattended and I am left to chase daily with absolutely no update! My son is now left with 8 days until his birthday and I've no money to buy anything else before! Ruined a kids birthday! Cheers Funbikes. NOT RECCOMENDED

Worse place to order and the worst customer service ever so rude brought a electric scooter didn't last no longer than a week they sent me out a multi reader that didn't work, then someone was meant to turn up to take it back to shop no one came to collect them trying to ring them can never get through absolute joke the way they speak to you on phone telling me to go buy my own multi reader and battery so my son got no birthday present and not even a refund this company need to be taken to trading standards just ripping people off and the company need to rethink who they have answering their phones never met ruder people I will be taken further action against this company

Wouldn't bother with this company
I got my son a bike christmas paid £400 for this bike to have a faulty battery from day 1, they expected me to do test on the bike and battery and still nothing been resolved even tho ive been on the phone to them since January and now we are in september, the battery has been sent back twice now and they want me to pay for a new battery i don't think so I could understand if this happened after the warranty run out but no it was from day 1. I have seen a lot of people now having this same issue do dont buy a bike or anything g from this company they are a joke and waste of time. Customer services are a joke and andrew the manager says he wants to get the problem solved as its been going on long enough but then tells me today I can buy a battery off them for £100 I don't think so. You have all been warned

Appalling company. I bought an electric bike, it was faulty and - finally - it was replaced. The replacement had faulty brakes - incredibly dangerous given it is designed and marketed to children - finally the brakes were replaced. I say finally in that it took dozens of emails in which Funbikes seems to attempt to avoid their legal duties under the warranty. The battery now does not, after less than 3 months, and the same situation again - interminable emails, repetition and obfuscation. Deeply deeply appalling customer service and poorly made products. Avoid avoid avoid.

I bought a dirt bike from them and it was perfectly fine no crash history or anything bad no other owners or anything and because of me being 13 it said here is a discount so it's a perfectly good website and very reliable

My son bought his first ever dirt bike. First time he rode it the sump plug came out, called them they sent out replacements and it was leaking oil they had to send ou 2 more and still did not fix the problem. Due to this incompetence the engine is knackered no apology no exchange or refund offered he only had it 3 months
DO NOT BUY FROM THESE PEOPLE

Waiting over 4 months for them to send a prepaid return label to return a VERY faulty scooter. Not safe to ride and light was on permanently... shocking shocking customer service from over 6/7 staff I've dealt with

Tried to order on their Internet page - NOT POSSIBLE.
Thought I telephone their Derby office - got through to P****s*** - pay my money which they took TWICE - telephoned my bank and stopped one but the other is PENDING.
Fun bikes asked to pay direct into their bank? BUT MY BANK SAID NO - DO NOT DO THAT.
Their showroom is Closed and will not be re-opening IS THIS COMPANY GOING OUT OF BUSINESS?

Don't buy product from this company.
If you need any parts after sales, can't provide due not have stock.
Practically if have any issue, you can put in bin few hundred pounds.

Last year I ordered a kids chaos 200w scooter for Christmas for my son. It never worked! Customer services asked for evidence by video of it not working. This was sent and a courier was meant to collect it to be fixed, this never happened. I lost £200. Fast forward to this year. I order a new scooter, adults chaos 1000w. Clicked express deliver for 21st dec. Didn't realise it was from 21st-5th jan. So after being told it would come on time I was then told it may not. So I opted to cancel delivery and drive 5hrs there and back to collect. I asked for my refund to be processed. I was told it was. I collected. I was then pressured by one of the shareholders to leave a good review online whilst I waited for my package. Now today I go on chat to see what happened to this refund to be told it is in a queue! A queue. After 5 days ago being told it was done. Then I'm told it's done again but I didn't believe it so I asked to speak to someone else who tells me it's been sent off for review. In other words it's still in the queue! Then I call up and as I'm explaining my issues the Customer service manager Andrew decided to tell me I'm aggressive but couldn't evidence why, that being lied to and has light by his staff hasn't affected my mental health and I shouldn't bring my mental health into it because they are helping me so can't be affecting me. I didn't realise he was a trained mental health practitioner As well. Being a member of the senior leadership team he should know better than to deal with vulnerable customers in this way! I am mortified as the treatment from him! As a woman of colour being called aggressive is something I don't take lightly as for centuries this word has been used to diminish our power and passion and turn it criminal and offensive and I will be escalating this problem as high as I can take it! I am absolutely sick to my stomach that a company I have used for years and given the benefit of the doubt too last year, would then chose to deal with me in this way. Shocking. I can't imagine the rest of the customer service team if Andrew is the one leading them!

Fun bikes you need to do better! Disgusting! I won't be returning April for my sons birthday or Christmas.

I will be going trading standards if they continue to ignore my emails bike is new and faulty wished I hadn't bothered n

I have to speak as i find and after purchasing a quad for my grandson it was used for a very short period of time and then it stopped.
I went on and read some of the reviews and thought i was going to have dramas to the enth degree.
I spoke to their tech department and contrary to what some of the reviews stated the guy i spoke to was very helpful.
Now i have a bit of an advantage in as much as i have an auto electrician to hand and after following the advice from their tech guy we set about in an attempt to isolate the issue.
We found that it was the main electronic control box and i relayed that information to their guy and they immediately agreed to send the new part out.
Okay not everyone has an electrician to hand but i must say i really can't complain about how they dealt with this and to put the icing on the cake i received the new part the very next day, it's now on and the quad is running as it should so all in all i have had a very positive experience with Funbikes and based on that i wouldn't hesitate to use them again.

The company make a very big mistake with the customer and no refund the money after no send the product an take the money from the customer In pocket

DISCUSTING. I am Disabled and I wanted a scooter that I could take 'off road' on nature walks with my family and friends. I travelled over 2 hours to the shop so I could see the scooters. I arrived and they said I couldn't test drive any of them which in hindsite is very strange. At the time I didn't think anything of it. (Guess looking back they are worried that one might break down in the car park) So I returned home having made a purchase of nearly £500. The 4th time I used the chaos scooter on a track was with my brother he was walking beside me. He said "What's that smell!" so we checked the scooter out and it was coming from the side of the bike which later learnt it was the motor. My brother had to push the scooter back to my car which was 4 miles and walk 4 miles back to me with my wheel chair. I was left on my own waiting. I phoned the company and I explained which bit was smoking (yes literally SMOKING) I spoke to the service department he diagnosed it as needing a new motor. So I said I've only used it FOUR times. He said "the parts they put on these bikes are cheap and they import them from China" I said I will take this matter further. He wanted to charge me £70 for another motor plus fitting. I wrote hand written letters to their complaints address and I've had no reply in writing I did have a reply via email responding that it was out of warranty and they would not help me. I wrote back that I was within my writes to take legal action as under the
Under the Consumer Rights Act.
They did not respond after this. I have telephoned trading standards and they will be helping me follow this up. I have never written a review before as I've never needed to. Please hear me when I say DO NOT BUY FROM THIS COMPANY. I cannot say that loud enough. This experience has affected me on a deeper level being disabled leaves you vulnerable in so many ways but being taken advantage of and being treated unfairly is something nobody should have to go through. I am left with a faulty scooter and out of pocket. I have to start saving from scratch to buy something decent from a reputable company. I really hope funbikes gets shut down. Absolutely discustisting company. I can't click 0 stars. Having to click 1 so this review submits. They don't even deserve 1 star.

Chaos 1000 was acquired a few months ago. After a few weeks of riding, I had to contact FunBike's support service to get the control box repaired. It took a few emails, but they ultimately sent me a replacement.
The same event happened about a month later. I live in London, which is a wet city in general, so I tried to avoid riding it on water because the scooter provides zero protection for your clothes; you would just need new ones after a rainy ride.
Furthermore, the scooter includes holes beneath where the battery and control box are located, making it possible to damage the scooter. They were helpful with the first incident, and the part arrived two weeks later. After declaring my second issue, I came across to a different approach to my problem. After many emails in which they requested videos and photos to better grasp the problem, I received an email stating that I would have to purchase the item from them. While I am still inside the six-month warranty term, no explanation has been provided. I'm no longer surprised, as to why they only provide a 6-month warranty. So, I haven't heard from them in two days after responding to their previous email.
I tried attempting to fix it, following the instructions on their website, but nothing worked. I had a melted cable as a result after trying compinations in the control box! I'm irritated, frustrated, and dissatisfied with my decision. At all costs, avoid!

I just received this email. Thank you for your email.

This is no longer covered under the warranty due to the water ingress on the vehicle, this can be seen by the water detection labels found on the battery. Due to this, we would advise the purchase of the parts as previously advised.

If you have any further inquires please do not hesitate to get in touch.

Kind Regards,

April,

Customer Service Manager

They didn't address the Melted cable issue! Obviously! I'm wondering what reason they will find to make me pay for it. Let's see!

Impossible, the Scooter cannot be used in London then! I have not rode it in the rain! And the only reason is that when i did it i destroyed an expensive pair of trousers! I am so much disappointed honestly guys AVOID AT ALL COST. I am not bothering anymore! WASTE OF MONEY! I'm attached a photo on my google review, so all of you can see the huge water damage I caused

As i can see more people state the same thing. AVOID! BAD QUALITY SCOOTER AND NO SUPPORT!
THEY SAID THEY "VOIDED MY WARRANTY!" hahahah

HI GOT A BIKE FOR MY SO BDAY AND FROM DAY ONE ITS BEEN A BAD CUSTOMER SERVICE TELLING ME I DINT PUT IT TOGETHER PROPERLY THE HAS A PROBLEM WITH THE KICK START NOT WORKING THAY TOLD ME I DOD NOT SET UP MY CLUTCH CABLE UP PROPERLY LOL I'VE NEVER HERD SO MUCH CRAP AND NOW THAY HAVE THE BIKE AND TOLD ME AM NOT GETTING A REFUND WOW I AM PISSED WITH FUNBIKE AM A SINGLE MUM AND TO TOP IT OFF THERE VAN DRIVER TOLD ME HE PICK UP 6 OF THE SAME BIKE HE TOLD ME NOT TO BUY A BIKE FROM THERE I HAVE THIS RECORD ON MY PHONE AS PROOF.! ALICE HALLIGAN

Steer well clear of this company. Can't do enough for you when you are buying from them but you will be left high and dry when things start to go wrong. Poor cheap quality goods, we purchased two bikes and both incurred identical problems within a matter of weeks. We are now in the proccess of legal proceedings. Appalling that companies like this can actually get away with treating customers like this. Poor show funbikes!

I brought a quad from fun bikes it was broken on arrival and had missing parts they refused to exchange it and left my son with no birthday present! Don't buy from them.

Shocking service! Starts off fine when there selling couldn't do more for, but once sold expect the worst customer service ever and the rudest manger I've ever met... felt like we had been ripped off by a dodgy car dealer.
Nearly ruined my sons birthday with the cheap quads they sell! AVOID AT ALL COSTS