FreeUnlocks

They said under an hr----i needed fast ----their phone was fake -----support email on face book is fake-----will not reply not i have a 300 mile drive with no GPS unless i start drive way out of the way-------------R-DAEMON (*******@yahoo.com)
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<*******@idealconnection.com>:

I've used this company several times but this last experience was best. THEY REALLY KNOW WHAT CUSTOMER SERVICE/CARE IS. MY IMEI TOOK LONGER THAN NORMAL AND WITHOUT ASKING I RECEIVED A FULL REFUND AND STILL RECEIVED MY UNLOCK CODE A COUPLE DAYS LATER. KEEP UP THE GREAT WORK

I don't know if it's a scam or not, but I paid and never received a code or reply to my numerous emails. It's going on 4 days now.

On January 20th, I paid $5.99 to FreeUnlocks.com to unlock my BlackBerry Bold 9930 smartphone. Within a few minutes I received an email from *******@freeunlocks.com containing several unlock codes. However, none of them worked. That is, FreeUnlocks.com was unable to unlock my phone.

At that point, I worked with one of their support agents (Marika) to try to manually unlock my phone. After several attempts of unsuccessful troubleshooting the results were still the same, ineffective. As a final escalation of support, I received an email from a Senior CS Rep (Dani Carlo), which stated "…the unlock code for IMEI # **** could not be located…" Reading that email I quickly learned that the rep entered the wrong IMEI # on his end. Wrong IMEI # equals wrong unlock codes. At that point, I gave up.

Since I would soon be traveling overseas and needed a quick solution, I paid $2.49 to a reputable company (FreeMyBlackBerry.com) and they were able to unlock my phone in less than 3 minutes by providing just one working unlock code (instead of several non-working codes from FreeUnlocks.com).

On January 22nd, I requested a full refund. To date, there have been yet another several unnecessary email exchanges between myself and Marika who insisted I shoot a video demonstrating their codes indeed do not work. Basically, she wanted video proof showing the IMEI # of my phone and me typing their non-working codes in my phone. This was a waste of my time. I pointed out that their codes contain way too many digits (16 to be exact); while the working code I received from FreeMyBlackBerry.com were just 8 digits.

Marika was adamant about the video and kept referring me to their Terms & Conditions. I stated their Terms & Conditions don't apply in this case since their support agent entered a different IMEI # than what I provided at the time of order. I then emailed 3 different photos showing the IMEI # on different menu screens of my phone as well as the manufacturer sticker under the battery. Basically, I proved to them the IMEI # which I provided at the time of order did not match the IMEI # I received from Dani Carlo. Needless to say, Marika did not want to admit the error was on their end and kept hiding behind their Terms & Conditions.

This is ridiculous. People shouldn't have to go through the hassle of shooting an unnecessary video where evidence is concrete.

I found this company after trying to figure it out on my own. Customer service was helpful and overall I'm very happy. If needed I would seek their service again.

Their customer service is great as they respond to inquiries very quickly. They sent an unlock code for my phone in 10 minutes and worked as advertised!

Reliable site, I thought I was scammed when I didn't received my code for 2 days. But afterwards I got the code, my phone was unlock. They can probably work on prices, otherwise is really good service