Freepik

Freepik is very misleading in terms…
Freepik is very misleading in terms of their usage policies. Based upon what I read on the web, I thought they were perfect...downloaded about 10 pictures...then I finally found the small print within hours. I did not use the pics...and I will not.

However when I explained this to freepik...they refused a refund. Freepik promotes one thing...but the fine print is totally different.

Terrible experience as a contributor. Files stay under the review process for a month and you can't move forward because you are not sure if it's going to be accepted or not. Not a surprise - it's a Spanish company, all of them are more than slow...

I put all my artworks in FREEPIK to earn money as a contributor, but after a month of having a 1000+ assets of artwork in FREEPIK, they won't let me login to my account. They scam people to put your artworks in their platform then they will close your account. What a scam. Now my dashboard won't show and it's just a loading screen. I even emailed them to fix my account. But they just said that
"We are sorry to inform you that the support team is unable to provide more information about your case, please contact directly our copyright team at *******@freepik.com."

I bought an image using an advertised discount for $12. However, they charged me $180. I tried canceling the premium account online, but days later, it reverted back to a premium account. They won't let me cancel my account now saying they can't cancel it while my subscription is still active.

Stay away from this company. The only way around this appears to be canceling my credit card and getting another.

After subscribing to use their premium images, I downloaded one and it was of very poor quality. I contacted Freepik about it and included images for reference. Despite contacting them more than once, via email and social media, I didn't receive a response, let alone a refund.

I cancelled my auto renew as i opened a new account to take advantage of the black friday deal. Then got billed for both accounts! No confirmation sent that the auto renew was cancelled and i have checked on my new account and nothing has come from that either. Fuming! Over £90 out of pocket. How do you prove this with no confirmation? :(

I have been with this company for years, and they canceled my subscription, and forced me into a plan that's nearly 3 times the price. A company that doesn't grandfather their loyal customers, truly never cared about them. Greed changes people.

I've been a member of Freepik since 2016 and have loved the wide variety of resources for my design business. I've always found customer service to be helpful, especially on account enquires. If you're a designer you need Freepik in your life as it just saves sooo much time and your work will be super professional.

Do not pay a dime to FreePik, I was scammed within 2 days of buying a premium account! I needed photos for a presentation and after 5 downloads I was restricted from downloading anymore! I contacted a rep, got a rude representative named Marian Tonella who kept giving useless non technical device to fix the technical problem, she even told me to wait a few days! They refused to answer anymore messages or give me my money back. This is a fraudulent site do not use it

For at least 5 years my number one site to search graphic resources, mainly vectors. Used to be all free but now keep a great price for subscription, worth a lot. Always growing.

I see these reviews with the negative comments - I've had zero issues and have been using Freepik for about 2 yrs now. A great variety of imagery and as long as you have adobe illustrator you'll be in good shape. Big fan of Freepik. It's a great source of inspiration and ideas. A great resource for designers!

In freepik you can find current and trending resources with the design references that are in fashion. As a premium user, I find editable resources tailored to my needs to sketch projects for potential clients in record time.

Extremely poor customer service. Rude and dismissive. Randomly cancelled my account a couple of months ago and just would not admit they had made a mistake. Was TOLD to create a new account and then lost all my saved libraries. Now to top of off, they are slugging subscribers with a 67% increase. This was all I needed to go elsewhere. Greedy and disgusting scammers.

Freepik is a scammer website they took my money and promised me 100 downloads per day and now after two month they closed my account for no reason

The best site. You can find every thing you need. Freepik is very helpful for me and all of my friends

I wanted to become contributor but having problem. I filled out everything correct but the freepik support writes me ID number and country must match in both ID and BI. What is nonsense, Therefore they rejected my ID and BI. I live in Germany but my nationality is Czech. So how can be the countries the same, when my ID card was issued in Czech Republic?
Again: I DONT LIVE in Czech Republic. I LIVE in GERMANY, I was born in Czech Republic, so the nationality is Czech. I live in Germany therefore the billing address is in Germany, I need invoices for German address, I have no Czech address. You send me all the time nonsense, It doesnt worth for me the time to continue when I have to discuss such stupid things which has no head and no heel.

Their answer? "We are very sorry if you don't have any German ID matching the billing info, it's not possible to collect the winnings on Freepik"

I am also a buyer and have yearly Premium Membership. After this experience I cancel my Premium Membership. There is a lot of other websites.

Purchased a subscription from them online, a few days later I saw that it was not for me after all. Submitted PayPall claim. Then contacted customer service. Clerk tells me that I have to delete the PayPall claim first, to receive the refund. Did that, then they tell me it is impossible to get the refund. Reason why, they don't say anything about it. Perhaps it had mainly to do with the fact that they were afraid of the PayPall claim, that PayPall would accept the teruble payment - if they do not respond. I never visit the platform, customer service is really corrupt! Watch what you do here!

Even after Cancelation they kept charging CC. Inferior collections and Scammers. Do Not Use Freepik, You will be very unhappy.

I have been a premium member over three years now. Their support was never very good. They don't even bother to add a name to their emails, only "team". Recently, they cancelled my subscribtion, claiming they have tried to credit my payment multiple times without success. Any sane company would wait a few days before re-crediting. They do it in succession, which only leaves me to think this is a way to force long-lasting members into their new and more expensive subscription model, as a re-activation of membership will cost you 24 USD a year more. That is not the end of the world, but their downloads are limited to 100 items (even for premium members), which can really screw up your project when you're under pressure and are on a deadline. Their support was never very good: It's unfriendly, unpersonal and arrogant at times (as many have reported). They are not at all flexible and difficult to deal with. A reason why I am switching to Vecteezy now, as they have very good reviews. I hope they are better.

Had one of the worst experience on Freepik so if possible, please do stay away from this site. The login is buggy and they don't have good link up between the google sign in and the email sign in. After 10 mins, the site auto logged you out and then you cannot sign back in.

The customer service staff, Marina replies with an egoistic comment and said "This is the last email with rude language we will reply to." Wow. Just wow. The CEO needs to look into the training of their staff properly. We are your customers. We are not your slaves.

Acho que todos os designs conhecem o Freepik, e eu sempre gostei muito do serviço e optei por uma assinatura anual, que no inicio me pareceu ser útil. Porém com o tempo o site que oferece milhões de de opções não é bem assim.
O preço não se compara com banco de imagens famosos (shutterstock, imagebank... etc.) porém isso não significa que deve então entregar um serviço mediano.
As pesquisas são horríveis, principalmente em português BR. Oferecem milhões de resultados desconectados do tema e da proposta - e gasto muito tempo procurando. Outro ponto é que existem uma infinidade de imagens sem qualidade profissional, mesmo na opção premium - o que polui o resultado.
Além de separar os ícones em uma outra assinatura... que não entendo porque, pois são vetores simples que poderiam estar no premium tranquilamente - e em alguns casos até estão - o mostra que parece mais ser uma tentativa comercial de fazer vc pagar mais.
Infelizmente não tenho mais a intenção de renovar a assinatura.

This page will charge you randomly, and the customer service has no response, just the standard message. No one helps, and you can't cancel your subscription. Horrific in every way. AVOID

Its the most helpful site for any one related to graphic design or photography... beginner or provisional