• Freelancer

2022 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5

Overview

Freelancer has a rating of 4.7 stars from 16,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    960
  • Value
    837
  • Shipping
    575
  • Returns
    648
  • Quality
    850

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 95.6%
Positive
2,353
Neutral
22
Negative
87
363
See all photos

What reviewers want you to know

Positive highlights

  • The support team is so helpful and the response is so quick.
  • All appreciation and gratitude for the high-end customer service.
  • 2022 Customer Choice Winner

Critical highlights

  • I accidentally pressed the Sponsor Bid button for one project and my credit card got charged.
  • Whats worse is that they had failed to credit my Freelancer account with the funds - 5 DAYS after the smash and grab!
  • I understand being cautious but not after verifying my identity including my bank account.
How would you rate Freelancer?
Top Positive Review

“Thanks”

Michael J.
3/9/24

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service. The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Top Critical Review

“Worst and most poorly organized freelancing platform”

Velga Ina C.
2/26/24

The absolute worst and most poorly organized freelancing platform-company in the world. 90% of registered freelancers are fraudsters, pretending to be who they are not, seriously missing deadlines and causing big problems. Support service unprofessional, doing everything to not return your deposit for which you have not received the promised service. I do not recommend!

Reviews (16,968)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1185) customer service (868) freelancer team (297) customer support (545) freelancer support (745) credit card (222) freelancer account (145) bank account (97) milestone payment (111) phone number (71)
Thumbnail of user michaelj3754
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service.

The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Thumbnail of user rabiengahd
1 review
6 helpful votes
March 23rd, 2021
Verified purchase

I get support from customer service on profile issues and it's actually not a big deal for me, but maybe this becomes a serious topic if wrong over the actions. But thanks to the services of Miss / Madam Lauren, it was all done in just a few minutes. I am truly grateful to him for successfully overcoming this problem and she was very rational and smart in choosing the right course of action for the problem I was facing.

Once again thank you miss/madame Lauren and freelancer team.

Thumbnail of user monikat100
1 review
0 helpful votes
October 30th, 2021
Verified purchase

Nach meiner Erfahrung, ist dieses Portal wirklich sehr nett und zuvorkommend. Schnell und sehr hilfsbereit. Sehr empfehlenswert. Egal ab man Privat oder Kommerziell einen Auftrag vergibt, mit ein paar Englischkenntnissen ist es sehr einfach. Bei kleinen Fehler sind sofort hilfsbereite Menschen da. Schade ist nur, dass es keinen deutschen Support gibt. Für Menschen ohne Englischkenntnisse könnte es echt einfach sein. Aber das nur als Idee.

Tip for consumers:
Deutschen Support

Products used:
Bild, Karikatur

Service
Value
Shipping
Returns
Quality
Thumbnail of user jovank10
1 review
1 helpful vote
August 22nd, 2023
Verified purchase

We had a pleasant chat and the interviewer Russel V. was welcoming. He made the conversation flow naturally, ensuring I felt at ease throughout the process. Russel was well-prepared, having clearly reviewed my background in advance. His insightful questions not only gauged my qualifications but also allowed me to understand the expectations. Overall, it was a positive experience, and I appreciated Russel's professionalism and approachability.

Thumbnail of user alfredm290
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I have had an exceptional experience with Freelancer. In addition to consistently receiving projects from clients, the staff demonstrate excellence in their roles. Recently, the Preferred Freelancer team diligently followed up on my application and provided assistance throughout the onboarding process, which left me feeling thoroughly excited. If you have yet to join Freelancer, you may be overlooking the invaluable freedom it offers in terms of working at your own pace.

Thumbnail of user johnnyv243
1 review
1 helpful vote
January 5th, 2024
Verified purchase

Regarding Allie A the support agent.
A professional lady who understood immediately what my concern was, she handled it without any problems whatsoever, and that it was done quickly. Gave me the info I needed and solved my problem without any hiccups.
Such treatment is greatly appreciated, especially for an entrepreneur.
Next time I go to support I want an Allie A. Original or a cloned one.:)

Thank you for the support Allie.

Best Regards
Johnny Van Nguyen
Alias: Prophezy

Thumbnail of user tonyn475
1 review
2 helpful votes
November 28th, 2021
Verified purchase

Freelancer is an easy-to-use platform; even their help articles are short and straight to the point. When you meet their support team, you'll love how they are fast on dealing with whatever problems you're facing. They will make sure everything is sorted out to your satisfaction and direct you accordingly when necessary. Customer support is usually a challenge for many businesses but Freelancer seems to have a formula for rocking it. Overall great experience.

Thumbnail of user lindas4344
1 review
2 helpful votes
March 11th, 2022
Verified purchase

It took a few emails back and forth, but the agent resolved my issue, which was an erroneous charge for a project.

Thumbnail of user josephm3334
1 review
3 helpful votes
September 2nd, 2022
Verified purchase

I have to say that "Freelancer" is truly a people-centered freelance-platform. I had a small card-authentication issue and therefore had to reach out to the support team. My issue was resolved quickly, carefully, professionally and most of all, empathetically. I noticed that the support team guys really work together as a team and were quick to discern, understand and help me accordingly. I was truly delighted!

Service
Thumbnail of user leilag50
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Alexander Lewis's sales performance is truly outstanding. His exceptional ability to connect with clients, understand their needs, and provide tailored solutions has led to remarkable results. His dedication, persuasive communication skills, and unwavering commitment to achieving targets make him a key asset to any sales team. Alexander consistently goes above and beyond, consistently delivering superb results and setting a high standard for excellence in sales.

Thumbnail of user sandeeps198
1 review
2 helpful votes
January 29th, 2024
Verified purchase

My experience with Freelancer has been highly positive. It offers a vast platform connecting clients with skilled professionals globally. Navigating the site is straightforward, and its bidding system is efficient. The diverse range of projects available provides excellent opportunities, although competition can be intense. Overall, it's a valuable resource for freelancers.

Thumbnail of user zohaibs6
1 review
23 helpful votes
May 24th, 2020
Verified purchase

The interview process was so friendly and the Freelancer person was very polite and cooperative. She is very professional person.

Thumbnail of user edyg7
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I have tried to deal with many jobs, but the majority are thieves/scammers, almost 90%. So, it is satisfying to meet with a staff at 'Freelancer' who gives honesty and veracity about a real process: my verification. Miss Russell V. did a good job, and she asked me clear questions to understand my skills so I can obtain my verification. It is satisfactory to know that I will work with serious and verified jobs and projects on this 'Freelancer' website.

Thumbnail of user shahrearb
1 review
1 helpful vote
June 17th, 2021
Verified purchase

I've started working part-time at Freelancer.com one year ago, it has been a great experience. Plenty of projects for people from any background. I've met with some excellent clients. I've worked with mainly Python, React stacks. Any issue was resolved by the support team as fast as possible. Overall it's a great journey.

Thumbnail of user ronaldc1423
1 review
1 helpful vote
January 12th, 2024
Verified purchase

My interview with Freelancer Russell V. was highly inspiring and informative. Russell shared his positive experiences in freelancing, offering practical advice and real-life examples. He provided valuable strategies for everyday challenges, emphasizing continuous learning and growth. The interview included valuable insights into industry trends and resources, making it a beneficial read for new and experienced freelancers. Overall, Russell's optimistic and knowledgeable approach made the interview an enjoyable and valuable resource for anyone in the freelancing field.

Thumbnail of user abdullahz6
1 review
5 helpful votes
August 19th, 2021

I'm glad i found the opportunity to work as a Freelancer back in 2014. I was bankrupted with my local business and nothing left to do. But Freelancer.com was a light and it helped me to restore my financial status. Now I'm a full-time freelancer with multiple skills. It really gave me clarity while setting up my career-path & goals. I seek my lifetime career with them. They have insight and providing a best marketplace experience to millions.

Tip for consumers:
Join this marketplace if you really want to unlock your full potential.

Products used:
Selling my web & design services

Service
Value
Shipping
Returns
Quality
Thumbnail of user leew770
1 review
0 helpful votes
October 12th, 2022
Verified purchase

Scam artists are getting more sophisticated, pretending to offer jobs when in reality, they're just trying to steal your banking information.

Freelancer requires users to stay on the platform, where all milestones are paid through them and no account numbers are shared with strangers over the internet. It might seem like a no-brainer but when you're hungry and worried about paying rent, almost any job offer seems like a good idea.

I'll stick with Freelancer, thank you very much.

Thumbnail of user michaelw3889
4 reviews
4 helpful votes
November 2nd, 2021
Verified purchase

Freelancer are open website support to communicate between freelancers and recruiters. We trust and believe the projects in the website to work as a freelancer. I satisfy with feedback from Freelancer service support to deal with my request. Please try more to eliminate the projects are not standard to avoid that will be lost the trust of the professional who would like to have the good platform to cooperation to develop the business

Tip for consumers:
Try and take your own experience

Products used:
Service

Thumbnail of user ernestom91
1 review
0 helpful votes
November 25th, 2021
Verified purchase

Freelancer.com is the first freelance work platform I used when I decided to start to work on my own.

Today, it is still my main source of income and the best freelance work platform I use.

Today, I received a special offer from Dana, a customer representative that politely guided me through the process until everything was done.

Thanks for making everything easy and smooth all the time.

Highly recommended!

Thumbnail of user sandeepk224
1 review
0 helpful votes
January 25th, 2024
Verified purchase

It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.

Thumbnail of user nikad7
1 review
1 helpful vote
June 17th, 2021
Verified purchase

It was fast and smooth transaction. The supports are really helpful they're straight to the point on how to handle my case. I thought it would take me some time so I try to response multiple time but it ended up creating new ticket I assume. I do apologize for that!

Please forward my regards to Ms/Mr. Maine, Jam and Caleb P.

Have a nice day and continue to help people at this platform.

Thumbnail of user milicah
2 reviews
5 helpful votes
August 9th, 2021
• Updated review

I had a problem that I did the translation in time, but the client didn't want to pay me, plus he turned off automatic billing in the beginning of our conversation. I thought he would pay me in the end, plus he asked me to make price lower which I accepted because I am a new freelancer, but no! He wanted me first to send him the translation, and then to send me money for my work, but because I saw there was some kind of deception, I didn't do what he told me. Freelancer site didn't do anything about this issue, and I reported both project and user. Such a shame!

Tip for consumers:
Be careful with working for this site. First, watch out to be paid for your work, not allowing somebody to turn off automatic billing and tracking hours of your work, because there's a chance not to be paid at all, and then, when paying is safe, send your work to a client. Appeciate your work!

Service
Value
Shipping
Returns
Quality
Chatting to Freelancer Support
June 22nd, 2021
Verified purchase
• Previous review

Hello everybody! I had a problem with bidding on a project because a person who wanted to hire me for the project asked me to install Telegram app in order to have the interview there. I felt something's wrong and I reported an issue. A freelancer staff member Jessica B. Was very kind to me, explained me about warning signs when somebody asks you to communicate over the other platform which is against the policy of "Freelancer". The person's account and their project in which the interview should have been done via Telegram app. Was closed eventually. Feel free to contact the staff of "Freelancer". Highly recommendable to communicate with the staff of "Freelancer".

Thumbnail of user gt151
1 review
0 helpful votes
December 25th, 2022
Verified purchase

Kevin helped in getting refund for dormant account fee. I logged in after 3 years to my account to find I have been charged US$10 per month for last so many months.
I was going to close my Freelancer account but decided to contact "Support" team anyway.
I was quite happy that Kevin refunded account dormant fees and I can continue to use Freelancer site to post my new projects.
Thanks Kevin for doing a wonderful job!

Thumbnail of user franciscom370
1 review
2 helpful votes
January 17th, 2023
Verified purchase

Today I've got impressed with a kind support *******@JethroVerified at Freelancer Verified Staff.
He did kindly guide me to join the Verified Freelancer membership, and volunteered to solve my issue as well.
At the moment I'm getting limited by the Verification Center for my slippery of mind with VPN mistake.
With his warm support I would be able to get healthy back with my account.
I really admire him for his elegant support manner.
Thanks.

Thumbnail of user wayl1
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

Recommand project in Recent Updates is a pretty awesome feature, but why keep push 'php' keyword project to me, that I don't have any information talk about php, that may almost 90% recomanded projects not match to me.
And in Proposals, in my opinion, that should have more tags or recent status to show difference.
May a filter for client will be better, or it seems all the same in so much proposals if you don't look at the Description.
Even you do, the description seem so long and personal, not good for quick browse.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 2 days

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