Freelancer Questions & Answers

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Here’s what consumers have asked with answers from Freelancer staff and previous consumers.

134 questions answered
18% answered in 1 day
Question:

Is it a scam?

Answer:

I'm a victim myself. I already stop using this more than a year ago. I'm surprised that the complains reach thousand plus and still counting... if that doesn't satisfy you I don't know what else will... goodluck

By Robert L.
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Question:

Why do freelancer.com allow projects which payments deposits have not been made for to be posted? can't they learn from the better platforms?

Answer:

Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.

By Dodo B.
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Question:

I want to know freelancer is real or fake?

Answer:

They will ROB you! There is no phone number to call and if there is a problem you will have to hunt them down on all social media sites to maybe get a respond that will make you even more mad They are requiring that you will send them a copy of your ID With all the hacks online there is no way people will agree to these terms I payed with PayPal and dispute all the transactions It was the only way to get my money back

By eran h.
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Question:

Hi. i'm a freelancer and about a week ago a finished a project called "ceiling lamp" for 200$. contest holder payed me and left me a feedback but yesterday all my money was tooken from me. on the transaction history i've read that the prize for the contest was reverse. it says "reversal of prize awarded for ceiling lamp" why? what's happening? who took my money, how and why?

Answer:

Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best

By Pre G.
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Question:

Answer:

Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.

By Lydia P.
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Question:

How do you get your money out of freelancer, once you get paid. do you have to take your tests to get paid? i paid a freelancer and she is saying she cannot get her money out. why?

Answer:

Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM

By Antonis S.
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Question:

Hi, freelancer.com is asking about "credit card" details. is this safe?

Answer:

I would advise you against giving your credit card details. Freelancer is prone to setting up automatic recurring charges without giving you a clear heads up and lots of users have complained of getting automatically deducted for awarded projects even if you haven't been paid for the project yet. Their customer service is shady as heck too.

By Meg M.
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Question:

Freelancer charged my paypal account double the amount i authorized. how do i get my money back?

Answer:

Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.

By Shannon M.
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Question:

Answer:

Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.

By Adam R.
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Question:

Is it worth to appear in tests? is it safe to pay test fees through debit card?

Answer:

Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

By Talha H.
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