Pyrmont, New South Wales 2009, Australia
Just best recommendations!
I like that I can choose a job from a large number of proposals. The truth has to very carefully monitor the implementation of the work, and to give advice to freelancers. But the result is always worth it. The site supports both employers and workers. The price-quality of services is absolutely corresponding
Kayla is providing excellent customer service. Very helpful and approachable. She always makes sure to answer all my questions. Thank you so much. I am happy to be part of the Freelancer.com family. Have a great day to all.
It was great initially I was talking to the support and the chat ended abruptly I was extremely broken I thought people were trying to scamming me. I contacted support again and everything was rectified.
Great Customer Service from Kayla B.
Very patient and gives answers as needed.
That's the kind of people that make my experience with freelancer.com a really nice experience.
I was messed up on my project and I got great help from customer service agent called Miss Kendra, she was very helpful and she knew what to do and was patient with me, thanks Kendra
Antoinette was great. Helpful and quick. I called regarding a financial issue. She was understanding, informative and able to assist me with all aspects related to my issue.
quick, Understanding, established rapport immediately and solved the problem quickly I do not type well so try not to day too m,uch just tryping to leave enough characters. hate to type so this is not fun
Low payment jobs & projects, too low for normal rates. How can you hope someone will make you a logo with just 10 bucks?
Not to mention the limited choice of payment methods. For example, not all people in my country (Indonesia) have the chance to own a CC. So we don't have any other option for payment. I have no issue with payment untill this year with this new rules. Payoneer also gone....Freelancer became bad to worse today...too many stricted rules for such cheap freelancing website.
I am an old Freelancer with Freelancer.com. Though freelancer is providing a lot benefits to it's users but Freelancer.com is Money Eating Engine. Their vision is only to Earn Money through good or bad, not with the vision of helping the community.
I did a project with an Employer (client name is hidden due to privacy agreement) on a project. She released a payment for the project. We delivered them the project and after sometimes, it was observed that payments in my account are locked total of $2400. I received an Email from Freelancer that it will be unlocked if dispute is resolved in your favor.
I kept following up with their support and they said that we are waiting for employer to resolve matter with their account. After some days I received email from employer stating that dispute is done in Freelancer.com favor and she didn't want to contact me or Freelancer anymore because she said I am done. Now where is that MONEY ? In Freelancer.com SCAM BOX ?
This is not the first time. If employer make a charge back, and freelancer does the dispute and inform their freelancer only once that dispute is being handled. But later we never know even if dispute is won in Freelancer.com favor they never inform you and keep that amount with them. This is their best strategy to screw the users and they talk about Terms and Conditions. Unfair ways. I am waiting for their final response and later I am going to lodge a complaint against Freelancer.com scam to cyber crime agencies in Australia.
My ticket is #AYS-467-68442 for reference.
regarding to experience, experience was good, troy(freelancer chat assistant) understand my situation and assured me that my issue will resolve in 5-10 days. so thanks troy again to understand my situation and tried to resolve it
Customer Questions & Answers
Its a real website, however crumby! - However, The workers or freelancers there are... - A Breeding ground frenzy of scammers! Almost set up to facilitate them or make it super easy to get scammed and ripped off and no way to get money back - resolution department - You would rather just let the money go, because you won't get it back anyway - just more trouble trying to! STAY AWAY FROM FREELANCER.COM I lost $1500 and was able to get back all but $500 but cost me $5000 in time and trouble! Just go to UPwork.com. much better, logs, timesheet, screenshots of work AND i'm making progress leaps and bounds over Freelancer.com.
I would advise you against giving your credit card details. Freelancer is prone to setting up automatic recurring charges without giving you a clear heads up and lots of users have complained of getting automatically deducted for awarded projects even if you haven't been paid for the project yet. Their customer service is shady as heck too.
Freelancer is a scamming operation, not a legitimate platform. They steal from the vulnerable . Run away from them.
Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job !!! Their support never answer. SCAM
Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Don't share you card. Use Paypal.. First of all don't use freelancer they are scammers.
Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.