Pyrmont, New South Wales 2009, Australia
Had an issue with an employer, and the customer service told me their policy but refunded $36. The project didn't work out and the client stopped responding. I'll be sure to get requirements ironclad before making a bid.
Marina was very friendly and helpful in resolving my query. I greatly appreciate it! Her actions were satisfying and I have seen that she's done what she said she would do. Thank you
Friendly helper, made me feel welcome and dissipated my fear as it can get really frustrating when awarding person goes silent. But thankfully I got the assistance I needed.
Sandra T. took care of my issue at hand. I am thankful that the site has a great customer service especially after I tried to use this site 4 years ago. She was very helpful and I highly recommend her to continue to do a good job.
really nice wanted $17 as the refund but got only $7 because of conversions and terms and conditions. but the person was really good
Gavin D. really helped me a lot in getting back my hacked account and he was very polite and fast throughout the process. Guided me very well and finally I have my account back.
Thank you Gavin!
I had a good experience with freelancer support for the queries i had.
They responded as early as possible with proper clarification for my queries.
Thank you for the great support.
A client posted a project which I accepted. He said it was a mistake and though he liked the design did not wish to pay. He cancelled the project, and I ended up with paying the fees. After I related the episode to freelancer they saw merit and refunded the fees. I am extremely happy that freelancer looked into the matter and gave me a refund.
Nicole made me aware that I have created two milestones by mistake and she helped me get a refund. She was very attentive and made sure I understood what's going on.
I am a new user and an initial milestone for the job I accepted was higher than the job's worth. I corrected the milestone with an employer, but the fee charged by Freelancer remained high. The support team (Claudia B.) was wonderful and helped me to resolve the issue. Now the fee charged is 10% of real job's worth.
I received great and instant feedback from Deana about a particular issue that wasn't that easy to solve. She gave me good and relevant information in a very polite and respectful way. I strongly recommend her as a staff member who you can trust.
Customer Questions & Answers
Its a real website, however crumby! - However, The workers or freelancers there are... - A Breeding ground frenzy of scammers! Almost set up to facilitate them or make it super easy to get scammed and ripped off and no way to get money back - resolution department - You would rather just let the money go, because you won't get it back anyway - just more trouble trying to! STAY AWAY FROM FREELANCER.COM I lost $1500 and was able to get back all but $500 but cost me $5000 in time and trouble! Just go to UPwork.com. much better, logs, timesheet, screenshots of work AND i'm making progress leaps and bounds over Freelancer.com.
I would advise you against giving your credit card details. Freelancer is prone to setting up automatic recurring charges without giving you a clear heads up and lots of users have complained of getting automatically deducted for awarded projects even if you haven't been paid for the project yet. Their customer service is shady as heck too.
Freelancer is a scamming operation, not a legitimate platform. They steal from the vulnerable . Run away from them.
Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job !!! Their support never answer. SCAM
Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Don't share you card. Use Paypal.. First of all don't use freelancer they are scammers.
Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.