It took a while to deliver my order. I was about to call when it finally arrived. When it did come, it looked like they had been banged around, All the boxed were crushed. I don't remember if Jobst socks come in plastic sleeves, but the socks were just folded and stucl in the box. Even the enclosed invoice was crinkled.
I am so disappointed with your customer service.
Well actually there is not any customer service.
I recently brought my wife it stays on roll glue. 2 bottles and it does not stick at all completely useless.Sent 2 emails without a reply.
This product should not be sold to the Public.
The product was sold at a great price, BUT it takes three weeks to get it. They ship DHL Commerce and it sits and sits and then they turn it over to USPS and that takes a while. Again great price, just order 3 weeks before you need it. I order online all the time and by far this company has the worst shipping policy ever. You can get packages by snail mail from China quicker.
The socks are to be shipped FAST AND FREE. I live 20 miles from the company. They ship by DHL to Kentucky, then DHL takes to USPS for delivery back to Michigan. It took 10 days and they arrived crushed like they had been run over by a truck. They put the boxes in a plastic envelope and day "sometimes they get crushed" . The company has been good for the last 15 years, fast and efficient with great customer service. They partnered with Aleva and suddenly changed for the worse. I sent the socks back 10 days ago, reordered from a differs company. Received the new socks three days ago in perfect condition as they were packed in a box - and oh, I'm still waiting for a refund from For Your Legs.
I had the worst experience dealing with this company. They made an error and would not go above and beyond to fix it. I spoke with Beth the director of customer service, and she was very rude and not helpful at all. I would not recommend using this company at all!
For your legs has a great selection of supportive hoisery and stockings. I am on my feet all day at work and need extra support for my legs and always frind exactly what I need at this site! Shipping is fast and free too!
I too had an awful experience with foryourlegs.com customer service. The customer reps, particularly a Rachael were incredibly rude and incompetent and slow. All I wanted was to make a return and they argued over every little thing even though the product had not even been out of the box. In the end they said that I could never buy from their site again!! I am not sure who made that decision, the snippy customer service rep, the manager or someone higher up but it is the most ridiculous thing I have ever heard of for a retail company, bricks and mortor or dot com. A sale is a sale. Additionally I found their products to be substandard. The support hose I bought were so incredibly tight around my ankles and feet that they caused great pain and were unwearable. They were thigh highs and the top band was huge and didn't come close to my legs, much less gripping them. I thought that Ihad found a good company. Guess I will just buy from the pharmacy or my doctor from now on.
The reviewers are correct. They don't send out the stockings timely, and their return policy is terrible. The staff are very rude, right down to the manager. I wanted to place an order for a stocking which I assumed I had a credit coming to me on a return item of $95. When the lady on the phone said that the credit wasn't processed yet, I asked to speak with a manager figuring this person would be more helpful, but she was worse than the staff. I have a credit on a stocking which I sent back to them following appropriate procedures (RMA#, paid for UPS return shipping, etc.) and the manager proceeded to tell me that I don't have a credit coming to me. So I looked up the tracking on UPS and sure enough, have a signature confirmation. I am going to call them on Monday. If it was a few bucks, I probably would have let it go. But it was $95 and I wasn't about to donate it to them. But it was the whole attitude of the manager, she was very rude and treated me as if I was a liar and trying to cheat their company. What a horrible experience! I'd rather pay a few dollars more to another company than deal with this BS. If you order from this company, be sure you want the item, because returns are a nightmare.
Foryourlegs.com and Aleva Stores are the worst companies I've encountered in 20 years. I've become accustomed to stores that pride themselves on good customer service. At foryourlegs.com and Aleva Stores, customer service is nowhere to be found.
The problem? Foryourlegs.com / Aleva Stores will charge your credit card immediately--and TWICE--and then in a day or so will tell you that the item you ordered is out of stock. So you'll ask for a substitute. A week later, the items have still not shipped.
In my case, I noticed after a week that my card was charged twice. I informed Paypal of this. In another day I wrote to Foryourlegs.com to ask about shipping information on my order. It was never shipped--after one week.
Further, the customer service rep--Liz LoPiccolo--is the WORST person possible for the job. Liz strikes me as a person who HAS to be right. The customer isn't. In my case, I asked why the order wasn't shipped. Despite all of the facts, Liz insisted (five times--in writing) that it was my fault the order didn't ship since "you filed a Paypal dispute, which halted the order." Um, Liz, the question (not dispute) I had of Paypal was whether they could fix the double-billing.
In essence, I would NEVER recommend do business with foryourlegs.com / Aleva Stores. No merchandise in stock. Horrible customer service. Terrible delays with shipping. There are SO many other places on the Internet for compression stockings--I found Discount Surgical Stockings, which has a house brand that kills the competition--get these!
And never--never--never use foryourlegs.com or Aleva Stores. Horrible.
I have purchased from ForYourLegs.com numerous times, and have always been very pleased. Most recently, I found the product I was looking for on a different site at a lower price. When I contacted FYL with my request for Price Match, they responded promptly and provided the stockings, originally $29.95, at 10% lower than the competitor's $24.57, at a net price of $22.11 per pair. Their customer service has always been prompt and efficiant; I strong recommend this vendor for your compression stocking needs.
They accepted my order and charged my cc even though the items were on indefinite backorder. If I try to buy these same items today they show up as in stock. I don't think it's kosher to charge a customers credit card until items ship, and I think that the ordering process should clearly indicate when a product is out of stock.
Only order what you use, tried something new and had to return....lost $45 .Now trying to get something back. i had e mailed to have refund rolled into compression stocking I use and never heard back. Return policy is brutal...never again !
After being a loyal customer and a physician who has referred many patients to them I was mistakenly given incorrect shipping information by an operator that wound up in a delivery delay and an additional cost to me. But this wasnt the problem ,the problem was in the inconsiderate and rude way in which they treated me . They indicated that I was a liar and was trying to "put one over "on them ! The tone and the conversation has lead me to change my recommendations to my patients ,and I will never buy another product from them.
They are cordial until there is a problem .....then they treat you like a thief and a liar . BEWARE
They have very good pricing, however every time you select a Jobst product all this generic brand shows up first. If I select Jobst, I don't want to sift through aleva or some off brand hose. No big deal but they seam to push the lower product maybe they make more profit on it. Sorry it just bothers me and I end up going to another site.
I'll tell you what, I've never had a better experience with customer service people than I had with the ForYourLegs.com team. By the far the most helpful site when trying to order to compression stockings. My favorite part is the price matching they do. The only time I was rejected a price match was when I tried to match something from a shopping engine - and it was no sweat because it was pointed out that it was stipulated on their website!
Seriously, if you're in the market for some new compression stockings, ForYourLegs.com is the way to go! They'll always have my business.
I was shopping for two complimentary items. The more expensive item was pretty much the same price at most websites. There was less than a $4 difference between websites on the cheaper item.
I narrowed my selection to two websites with free shipping. The cheapest and the next cheapest which states a LOW PRICE GUARANTEE with an additional 10% off price match.
I called foryourlegs.com's customer service and asked for the price match. She said they don't price match on anything other than stockings. I pointed out that their LOW PRICE GUARANTEE does not make that stipulation. She said they'll advise someone to make that change.
Bottom line. They will not follow through on their LOW PRICE GUARANTEE.
Here is how their LOW PRICE GUARANTEE still reads:
LOW PRICE GUARANTEE - We will not only match, but will beat any advertised price by 10% for up to 30 days following your purchase. Simply email or call us with the link to the lower price and we'll beat the price by 10% if you are ordering at that time or will refund the difference plus 10% to the credit card you used at the time of purchase. Promotion on new orders only. Effective February 10, 2010
www.foryourlegs.com, not only do we provide outstanding customer service from a knowledgeable staff with certified fitters and prompt shipping, we also offer a LOW PRICE GUARANTEE!
How does it work??????
If you find a lower price today or within 30 days after placing your order, we will beat it by 10%. You can also use our "price match" tool found in each product listing. We are rarely beaten in price and never beaten in service. We challenge you to find a better price.
GIVE US A TRY... YOU WON'T FIND A BETTER PRICE OR BETTER SERVICE ANYWHERE! THAT'S A GUARANTEE!!
Please note: When determining price matches, the value of all promotions as well as any shipping charges will be taken into consideration when determining the eligibility of a price match. For example, if a competitor's product price is less than ours, but with shipping it ends up costing more, no price match will be granted. Additionally, prices found on comparison shopping engines like TheFind.com, Shopping.com, etc., will not be honored. These sites often use outdated information. Only prices on actual competitor's sites will be taken into consideration.
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