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FootballTicketNet reviews

188 reviews
72%
Categories: Sports Tickets, Tickets
Puerta de las Naciones Ribera del Loira 46 Campo de las Naciones
Madrid, 28042, Spain
Tel: +34-912901437
crm@footballticketnet.com

188 Reviews From Our Community

Rating Distribution

Detailed Rating Summary

Service
67
Value
66
Shipping
66
Returns
8
Quality
65

All Reviews

denniss133
1 review
0 helpful votes
1/19/17

Bought tickets for FC Barcelona, and got amazing seats !

Emails were answered very fast, and in total i would say that their service is very good.

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stevei13
1 review
0 helpful votes
1/18/17

I flew into London for New Year's Eve and my tickets were waiting for me at my hotel when I arrived!

Although I had some issues getting this tickets that was my fault as I had the incorrect name on the hotel delivery point. Your team was extremely helpful resolving the issue so I received the tickets in plenty of time. All very good thanks -- even got the result we wanted!

Service
Value
Shipping
Quality
joef91
2 reviews
0 helpful votes
1/17/17

Basically, if you get your tickets, you're happy. If you don't get your tickets or there are problems, you're not happy.

To date, on this webpage, there are 184 reviews and 46 are 1 star -- 25% of the customers are SERIOUSLY unsatisfied.

I am one of them. I had all the problems other people describe. The tickets were expensive with club lounge access. They were a Christmas present for my 11 year old son. At the opening of the game, we still did not have our tickets. When they showed up, the seats were not together. The customer service was atrocious -- rude attitude, wrong information, and then radio silence.

You can see the mis-management in their defensive response to the criticisms on this webpage.

Caveat emptor.

mariav78
1 review
0 helpful votes
1/16/17

We purchase 4 tickets for the Real Madrid game in Madrid. We bought the tickets 3 weeks before the match, it said they will ship to a Spanish address only which is fine, we put down our address in Spain and by the time we got there the tickets hadn't arrived yet nor I had any news about them. I called to find out what happened and they told me that they didn't have the tickets yet and that they won't deliver to my address because I was not staying in Madrid downtown. A day before the match I got an email saying that I had to pick up the tickets from a random guy near by the stadium an hour before the match and because they were not tickets they were season passes I had to bring them back to the guy afterwards. So here we go to pick them up and the seats were not together. I had purchases 4 tickets and they were not on the same row. And not even behind or in front of each other. We couldn't do anything as it was too late at that point the match was starting in 30 min. I emailed them afterwards about that and just kept sending me emails with excuses as why they were not together and how they dont assure tickets together. Total scam!

brodyl1
1 review
1 helpful vote
12/23/16

This company is 100% legit and everything about the tickets I purchase from them was great from the start to the finish.

The tickets arrived to our hotel in London as promised 2 days before the game. We got very good seats in the stadium & prices were (I think) fare compering to other websites we checked. Well done. We will for sure buy from this company again in the future.

Service
Value
Shipping
Quality
muradf
1 review
1 helpful vote
12/19/16

Please do yourself a favor and go to the main team website to buy your tickets. This company is a scam. I flew from United States with four of my family members to Madrid for one reason only and that is to watch Real Madrid vs. Atletico Madrid. This trip costed me thousands of dollars. The game was on November 19.
On November 9 I received this after calling and voicing my concerns Please, do not worry, tickets will be delivered in time Please contact us should you have further questions.
Four days before the game November 15 I received this Dear xxxxx, Regarding your above mentioned order for Atletico Madrid vs Real Madrid, we regret to inform but we have been let down by the seller of your tickets. After trying our best up to this very moment, we couldnt find any replacement tickets to fulfil your order so we are cancelling and refunding it right now, in accordance with our 100% guarantee. Not to mention when I was refunded I lost close to $50 due to the exchange rate. I called them for 2 days straight in hope they can do something or make it up to my family somehow and that never happened. They were rude and arrogant and I was told this is the first time this has ever happened Ya Right. I escalated frustration and complaints to senior management and senior management was actually worse. NEVER AGAIN, save yourself the headache and embarrassment.

samuelw34
1 review
1 helpful vote
12/14/16

Tickets were delivered on time and as promised, the seats were even better than we thought or hoped for, very easy to understand the procedure + nice and helpful Customer service team Great job overall

Service
Value
Shipping
Quality
stacya29
1 review
1 helpful vote
12/14/16

Wanted to surprise my man with Champions League tickets. After a little search on Google I chose Football Ticket Net & I'm really happy about my choice.

Even for someone like me, who doesnt understand almost anything about football, I quickly managed to understand everything about the match, ticket category (seats) and delivery method. Their CS team were kind and friendly & the in stadium

Tickets were delivered on time and as promised, the seats were even better than we thought or hoped for, very easy to understand the procedure + nice and helpful Customer service team Great job overall

Service
Value
Shipping
Quality
mattd75
1 review
4 helpful votes
12/13/16

We knew that this fixture would be a sell out but it was my mates birthday so I was willing to pay over the odds for three tickets behind the goal! Ok they were over 4x face value but outside touts were charging as much. My main worry was that having paid I'd misread the terms and had thought tickets were mailed to your home address. The tickets, as stated on the website terms and conditions, are delivered to you 1-2 days before the match at an address you supply to them. My second worry was we were in an apartment with no reception desk or means of collecting the post!!! On our arrival the tickets had been left for us and placed in our apartment and all communications with ticketnet were great, questions answered and we even had a FaceTime conversation with the delivery guy in Portugal. The match was electric sat near the away fans!! High up behind the goal but still a great view. Thanks you topped off a great three day visit to Lisbon and Benfica won A+++++

chrisj147
1 review
0 helpful votes
12/11/16

I purchased a 177e ticket for the Lyon Sevilla game. The category I selected was lower central longside (first or second tier). I could have selected upper central longside for less than half the price but I wanted to be in the lower bowl. When I received the ticket, I noticed immediately it was in the upper bowl (actually 12 rows from the roof of the stadium). When I contacted them (before the match), this is the response I received:
"I have checked the issue with the management: the ticket you have received is within the category ordered. Parc Olympique Lyonnais has two tiers, the lower tier composed of two levels. You can see on the map on the ticket itself that the gold and blue sections are connected and that both can access the pier zone. The red section is separated entirely from the other two. Your block 413 is well within the penalty boxes on the second tier and therefore within the category ordered"
The fact that they would justify a ticket with 55e face value as being in the same category as a gold or blue tier ticket is ridiculous (when they specifically have 2 categories on their website to select - upper and lower). This is the type of behaviour that gives resellers a bad name. If they can't get the ticket category they advertise, they should offer the one they can get at an appropriate price point and refund the difference. Don't end up in disappointed, there are other sites out there that will tell you if they can't provide the premium seats you are looking for. Don't trust this site.

nataliag7
1 review
0 helpful votes
12/5/16

UPDATE 12/13/2016: THIS company is the biggest SCAM! They sell you fake tickets then try to explain what you did wrong and shouldn't give your tickets to the SECURITY? ? ?
This is the actual email from support : "Had you scanned the e-tickets at the correct gates you would have been able to enter the stadium. Trying to scan all the tickets at the same gate would not have worked. We believe the problems occurred when you handed the tickets over to security ."
Guess what Footballticketnet.com If you were giving us good tickets they would have found it in the system and direct us to the right gate (we all speak Spanish fluently), but instead we were told the TICKETS ARE NOT IN THE SYSTEM AT ALL!!!! and they wouldn't let us in!! So we all flew to Barcelona and didn't see the game we spent 3300 EUR on!!!! We of course contacted the authorities and reported them to the police. Also calling credit card companies to FLAG this seller.

My whole family went to see the Barcelona VS. Real Madrid game this weekend. We bought very expensive tickets that should have been delivered the night before to our friends' apartment. Needless to say we did not receive the tickets (we were instructed they will be member cards) and the next day was instructed to pick up the tickets from a location close to the stadium. We got there received the tickets that were not even in the SAME section (even though we requested it, since we are traveling with kids) and were definitely not member card but printed out online tickets! Since were were already there we tried to use the tickets but were told they are FAKE!!!!!! Customer service admitted they made some mistakes and we should have received different tickets but they don't want to reimburse us and if they deem it we should get reimbursed they will send us a check eventually! NEVER EVER buy tickets from this website!

sherryt19
1 review
4 helpful votes
11/20/16

My husband is a HUGE Man United fan, so what can be better than taking him to a Man U- Arsenal match at the Traff? Problem is this is of course a high demand match with many ticket requests, but lucky for us, we found Football Ticket Net via a Google search.

Their site is maybe the best I saw very user friendly and simple even to people like me.
I was not sure at first of how ordering tickets online via a secondary ticket company was going to be and sure -prices were not cheap, but the seats were great as we got the tickets to our Manchester hotel 2 days prior to the match date.

Final result was a 1-1 draw, but for Football Ticket Net this a fine W in the victory column - well done lads, well done.

Service
Value
Shipping
Quality
normag10
1 review
4 helpful votes
11/16/16

First time at a soccer match in Europe and for sure not my last. At first I didn't know what to expect, because we never bought tickets to a game via a broker site, but it all turn just great!
The workers at this company are very professional, they contacted me about my order a few times via mail and phone to make sure of our hotel address in Italy, and about our details so they can put the correct names on the tickets.
Tickets were delivered by their supplier a day before the match and the game itself was great with many goals and thanks to the category we choose we saw all the action very clearly!

Service
Value
Shipping
Quality
eddien7
1 review
4 helpful votes
11/16/16

If there is a ticket company you can trust for football tickets is definitely football ticket net. We had smooth and clear transaction with these guys.

Very simple to order and user friendly website, very nice customer service reps and most important we got (I think) a free upgrade to our seats better than our former experience with other rival companies that ask for much higher prices or give you tickets in a wrong category.

Service
Value
Shipping
Quality
micheller117
1 review
5 helpful votes
11/16/16

I ordered from Football Ticket Net several times including a month ago when we went to see FC Barcelona at the Camp Nou.

As always, their service was great. We got the e-tickets 2 days before the match, downloaded them with no problem and entered to the stadium with no worries.

The seats were as described and the price? Fair enough in my opinion. I will use them again&again.

Service
Value
Shipping
Quality
dennisl52
1 review
0 helpful votes
11/16/16

Hello,

We have the same problem, today the have call us to say that we should be happy that the will transfer the money !

But now i would like to let you know the following !!!!


for the ASTA or STAR logos on the website. ASTA is the Association of Secondary Ticket Agents (asta-uk.org), whose 48 members subscribe to a "code of ethics" which includes a promise of a refund of 150% if a ticket doesn't arrive. STAR is the Society of Ticket Agents and Retailers (s-t-a-r.org.uk), and its members are also required to comply with a code of practice.


SO LET REFUND 150%

jamesw370
1 review
1 helpful vote
11/15/16

If I were a criminal, I would model my behavior, website, and business after football ticket net. Mine is a mirror image of what others have posted, they charge my credit card three months ago for four tickets to a Rial Madrid game. This morning, the day before we fly from Oregon to Madrid and four days before the so-called soccer game, we received an email stating they do not have our tickets. This was a major highlight for my son 13th birthday. Well played Football ticket net, you got me! The sad thing is, you got my 13-year-old son on his birthday as well.

jeroenv6
1 review
2 helpful votes
11/15/16

Hello, my name is Frank Van Driessche

We bought and payed 2 tickets for Atletico Madrid-Real Madrid. They've sent several mails that the order was succesful and they guaranteed 100% delivery of the tickets. A week before the match, I got a mail that they will refund the tickets without any reason!! I've never asked for a refund, I just want my tickets.

I think they are cheating, they use our money to buy the tickets and sell the tickets for much more money to other buyers.

They didn't come with a solution, they didn't want to help you at all..

I've booked a hotel and airplane tickets for this match (555 ), this is all lost money because of this cheating company!!

Never buy here, it's a total scam!!!

gi5036
1 review
3 helpful votes
11/14/16

Me and my family planed this trip 3 months ago to watch our favorite football team-Real Madrid- we paid for ait tickets,hotel and only 1 week before the derby the say: "Sorry" They kept our money 3 months in this time we coud find the other seller. Now have to wait 3 weeks. SHAME SHAME SHAME DO NOT USE THIS SITE They will Fail you !!!

todorp
1 review
6 helpful votes
11/14/16

The same thing happen to me as the review of Alena E. We ordered three tickets 3!! months before the match. We planned and paid everything (hotel, flights). One week before the match...."Sorry our seller let us down....". As you can imagine a week before a derby like Atletico - Real there isn't a single ticket available anymore or at least not near the same price. The only available tickets were VIP tickets around 500-600 euros each.
They ruined our trip completely and the only thing they offered was to refund the money for the tickets in 21 working days!!!
The bottom line is - DO NOT USE THEIR SERVICES!
p.s. they do not deserve even 1 star!

alenae1
1 review
7 helpful votes
11/13/16

My husband is a real football fan and it will be his 30th birthday, I wanted to make him a dream trip to see his favorite team Real Madrid playing. I bought this tickets on the 22nd of August, organized the whole trip only to visit this match. Last week the team of Footballticketnet ask my address in Spain to deliver the tickets for the match there. Everything was confirmed and 100% guaranteed as they say on there site. But yesterday I got an email where they apologized and told me that they can't provide me with the tickets I bought and paid. They just ruined my present and the whole trip. Air tickets and the hotel are 100% non refund. I understand that it's my own tragedy and they just don't care, but it's really look like a financial fraud, that you pay money (the tickets cost less when there is a lot time prior to the match) and then they just use your money for months and sold your already bought tickets to other persons for higher price. It looks really horrible

joeie
1 review
3 helpful votes
11/4/16

Long time football fan, first I approach the clubs official websites, can find tickets there? My go to secondary market website is Football Ticket Net.

Sure the prices are more than face value, but this is what happens in all secondary market websites when its a big match and hard to get tickets. Their customer service is second to none.

The website is very user friendly and most important the delivery of the tickets and the seats in the stadium (tried them already for 3 different matches) are always the best in the category you choose.

Service
Value
Shipping
Quality
merz5
1 review
1 helpful vote
11/3/16

We ordered 2 x tickets (Man u vs Fenerbahce) to watch at old trafford in Oct 2016. We got the tickets confirmed early Oct by this company including the mailing address in England after some long waited reply by them....

Unfortunately, we need to change the mailing address in England due to unforesee circumtances one week before the match. Sent several emails to the support team to informed them and they only replied after days... and claimed that they will change the mailing address. Two days before the match, no confirmation email and login portal not updated! I sent my chasers again (at least 3 emails)..... No response!

Match day, the delivery man called me and he was at the OLD address!!!!!! I told him the story, he was nice enough and sent it over to me at the new address (thank god!)

One day after the match, the support team replied my email and informed me that they just updated the mailing address?!!

All I can say is the support team really need to wake up their idea and know what they are doing. They need to be VERY efficient since they are charging 3 times or more comparing to the actual tickets (got to know this when we met a fan there). Thanks to the delivery man to save my day and my $$$!

robb629
1 review
2 helpful votes
10/23/16

I bought two tickets to Arsenal vs Liverpool in mid 2016 - paid over 200 pounds for them. I was taking my 10 year old Liverpool tragic supporter of a son on a trip of a lifetime from Australia specifically for the match.
Suffice to say the tickets did not arrive even though we were told to be at the ground 2 hours before the match to pick them up. Just picture this, you have your young son with you and you've come all the way from Australia and are left in front of the stadium with the roar of the crowd in your ear and your young son CRYING HIS EYES OUT that the tickets did not arrive! I still have nightmares about the whole incident!!

They didnt even bother returning my calls on the day. I had to call/email them continuously afterwards.

I lost money in the refund conversion and as well as in all the numerous transport e.g. trains, flights etc.

Their offer for free tickets was patronising given they knew I was from Australia. I demanded some compensation for transport. Initially the agreed AND THEN THEY PULLED THE OFFER!!

So I've been left high and dry, severely out of pockets and dealings with a rude customer service manager who really had no intention of ever coming to the party by offering some compensation for having killed the dreams of a ten year old boy.

They are the worst organisation I have ever dealt with in terms of customer service. Extremely dodgy...DO NOT USE THEM OR YOU WILL LOSE LOTS OF MONEY! I GUARANTEE YOU!

BTW - I was not the only one who experienced this. There were 10 other people left high and dry by these dodgy clowns!

lorenag4
1 review
3 helpful votes
10/19/16

We follow FC Barcelona all the way from Los Angeles, and had the chance to see Messi and friends playing live in action last week in the Nou Camp.

We Had a really nice experience with the tickets we purchased for this match via Football Ticket Net website. The tickets were as described and sent to our email 1 day before the match we us needing only to print them and bring them out with us to the stadium. Thanks FTN!

Service
Value
Shipping
Quality

26 Questions & Answers

Below are questions from consumers with answers from the FootballTicketNet staff and other consumers. Do not write reviews in this section - click here to write a review
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bobt93
Bob T.
3 weeks, 4 days ago
Answer
guyd14
Clovis D. [FootballTicketNet Rep]
A: Hello - Thanks for writing.
We understood you were already contacted about this by our customer service department and that you provided a suitable address.
We hope you enjoy the match!
3 weeks, 1 day ago
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charlaf1
Charla F.
on 12/3/16
Answer
guyd14
Clovis D. [FootballTicketNet Rep]
A: Hello Charla, thanks for your question. As in most cases, there are good reviews and bad reviews.

We are proud of our service as the leading company in Europe for the past few years. You can read more reviews about us here: https://www.trustpilot.com/review/www.footballticketnet.com
on 12/4/16
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