Ferns N Petals (FNP) has a rating of 2.09 stars from 2,614 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 247th among Flower Delivery sites.
This company responds to reviews on average within 5 hours
The cake was fresh and tasty. Flowers and candle all were on time. Fnp made our day special, Thank you team fnp
I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com
I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com
Tip for consumers:
They have a very very bad Indian costumer support that is not in dubai. I didn't know this before purchasing there FOR DUBAI
Products used:
I paid flowers and a very expensive delivery because was for an special location.
Being in the UK I did not for one moment think it would be that easy and quick to get a thank you gift to someone in India - this company is amazing! Loads of great choice, fantastic value for money, amazing delivery and overall an excellent experience - thank you so much!
Dear Jen,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly your,
Team Ferns N Petals
Very good quality products. Everyone like it.
Cake is too delicious and quality of flowers is very good.
Dear Daniyal S,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I placed an order for a 1 kg cake, and they delivered 500 grams. They charged me 150 extra for the same-day delivery, and I filed a complaint the same day (after 15 minutes) and shared the details to the customer's execution with images of the cake with weight machine( in weight machine cake wait was 503 gm) The executive assured me that they would deliver the remaining 500 grams cake within the next 48 hours.
Who will cut the remaining cake after the occasion?
Dear Shivam S.,
We are very apologetic for this kind of experience. Please be assured that we are working on your concern, and we will get this resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
Don't fall for this company
Don't fall for this company, worst customer service I've experienced in Dubai. They do misleading marketing advising delivery can happen in 60 mins and then they don't even deliver in two hrs timeframe besides you paying additional prime fee for the fast delivery. Also they even delivered to a wrong address and when I messaged to complain my delivery was not with me they said they would deliver after another hr. Can't be trusted and won't refund your money, they are in the wrong and even dare to say they will only refund you after 10 days
Products used:
Cake and flower 60 min delivery
Dear Customer,
We are very apologetic for this kind of experience and we will make sure to turn this around, please be assured that we are working on your concern, and we will get this resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
Excellent products. They are just as described. Cakes are very fresh and delicious. The flowers delivered are also very fresh. Keep up the quality of the products. They are also delivered on time as per chosen slot even during lockdown times and covers quite a large part of India.
Products used:
Flowers, cakes, plants, other gift items
Dear Aparna D.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I'd ordered a cake for a birthday on 24th may before 3 pm, it got delivered at 8pm. Yes, I'd called the consumer helpline and they were prompt on their replies but I'm very dissatisfied with the delivery and the cake. The cake has a faded black patch over it and wasn't really in a good shape.
Dear Poonam,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
The service was deeply disappointing, and the team's competency in effective communication was lacking. Additionally, there was a significant issue with the management of financial transactions, as payments were taken without the swift completion of product deliveries. This situation has been thoroughly lamentable, marked by evident misleading behavior and an oversight of customer satisfaction.
Products used:
Cake
Dear Sapna b.,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
They are just awesome and I loved the product and service. It was the first order that I placed and they impressed me.
Tip for consumers:
Just go with the site, you will love the products and services.
Products used:
Cake
Dear Sagar G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Ferns n petals has the best range of gifts with affordable prices. You have personalised gifts too. Same day delivery. Its amazing. Not just gifts there are cakes, plants and many more. They follow the festivals or trends. Am sure they won't let you down. The delivery is also very professional. They dont call you like other apps do but deliver to exact location. Its so amazing. Can blindly go for it! Cheers ferns n petals
Dear Navya,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Great work from FnP. Thank you.
The way you guys are doing well while ordering,
We can make them a smile
Dear Shankar,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I ordered personalized mug for rakshabandhan to gift my brother.it was really nice. Delivery date also earlier than expected. Thq soo much to ferns n petals
Dear Apsara,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
It was really good as it reached on the date mentioned product was same as pic. It was really easy to send payment method was easy.
Dear Baneet,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
I ordered flowers 10 days before for valentines day delivery.
They said cannot deliver, my partner was all day at home, address has no problems at all.
Ruined some ones happiness.
Never recommend this people again.
Very bad experience...
Products used:
Flowers
Dear Ranjan,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
One stop location for all gifting requirements. Love the products and quality. Keep up the good work.
Dear Murty,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Thanks 4 delivering on time. Upto mark... wonderful. Its a beautiful way of surprising our friends and family with a little bit of love and happiness by sharing it through ferns n petals... thank u
Dear Umme,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
Order anything only if you want to loose your money,even after 7 days my product hasn't been received, neither they are refunding, they will promise to solve the issue in 24to48hrs and so on.
Dear Stelon,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Good work & thnk you for make our spacial day... i'm like the app & your business... keep it up... farn & patal.
Dear Himani,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Cake was fresh n yummy. Cake was delivered on time.my first experience with you was very good. I appreciate for your work. Thank you so much
Thank you so much for your kind words!
I love it. I really appreciate the effort you all put in to deliver such a delicious and beautiful cake.
Thankyou
Dear Rajni K.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I am writing to express my extreme disappointment and frustration with the abysmal service provided by FnP regarding my recent order for Valentine's Day. I placed an order ten days in advance, consisting of a bouquet and chocolates, with the expectation of a timely and heartfelt delivery to my loved one. However, the entire experience has been nothing short of a complete failure.
Despite the significant lead time provided, only one parcel, the chocolates, was supposedly delivered. The bouquet, a crucial part of the Valentine's Day surprise, was not received by the intended recipient. Upon contacting your customer care team, I was informed that the bouquet was delivered to a random security guard, a claim denied by the guards themselves.
Dear Shashi T.,
We are very apologetic for this kind of experience. Please be assured that we are working on your concern, and we will get this resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
First of all i can say that the product quality is good... But they never keep the product delivery on time... as they are charging a huge amount for the specified time delivery. It happened today(29-aug-23). I wondered how they are getting all the reviews 5 star. May be it is happening for me only, because it is not my first bad experience with fnp. So, in my opinion, if are not hurry, do not select the option for specific time delivery. They cannot fulfill the timing. I don't know what will happen to my product which i have ordered, because i don't want it anymore, as the recepient is out of station because of the late delivery. Thank you so much fnp.
Dear Bimal F,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us, so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Ferns N Petals have beautiful floral arrangements they advertise for distribution in India. I wish these were also available in Abu Dhabi since the same flowers were mostly used in both markets but in different floral designs. For example, I tried to order, on line, the Indian bestseller "Roses and Orchids Basket Arrangement". I was told by Ferns N Petals that this specific design is not available in Abu Dhabi. So, disappointing... I had to limit my choices from the different floral arrangements accessible in Abu Dhabi. I would understand that the same floral product arrangement would be sold at prices higher in Abu Dhabi than in India. But I find it hard to appreciate that flower designs and arrangements could not be duplicated and be made available in both markets.
Dear Elias,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have been a regular customer with ferns and petals for quite a long time now. I have ordered surprises for my family members on occasions of their birthdays, anniversaries and festivals. Products they deliver are fresh and good quality, mostly on time. Never had an issue with them. Even if you have any query, you can just email them and they respond back promptly. Good job keep up the good work.
Tip for consumers:
Very good site for ordering sweet surprises for friends and family of you are abroad and not able to gift them personally
Products used:
I never had to return any product from Ferns n Petals, always to the standard
Thank you. You made my day... I will recommend this application to everyone. Wow products. You people rock
Dear anamika s.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Yussef,
Please accept our sincere apologies for your recent experience. We have your order number and will look into this right away. Thank you!
Flowerly Yours,
Team Ferns N Petals