FlushBathrooms has a rating of 3.51 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlushBathrooms most frequently mention customer service, and good price. FlushBathrooms ranks 16th among Bathroom sites.
Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out. Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them. Will definitely use again, purely because of the service.
Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!
Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out.
Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them.
Will definitely use again, purely because of the service.
DO NOT USE THEY ARE CROOKS & CON MEN. Promised to refund me £500 in June will not refund. Phones working, no communication. I have reported them to my Credit Card Company and Trading Standards. Just received email from Flush saying they changed ownership on 1st August and will not refund any money from before then. How very Convenient. I say again DO NOT USE THEY ARE CROOKS.
I found a light up mirror for half the price on flush bathrooms. After reading some negative reviews I reluctantly ordered as the price was so good. Goods arrived well packaged a few days later however after opening I found the glass was smashed. Alarm bells rang but I emailed the pictures and Megan apologised and sent a replacement immediately. The new one was fine. Sometimes mistakes happen during delivery of fragile items and the response was excellent.
I would definitely order from flush bathrooms again. Thank you Megan for your quick response.
Called for details of a toilet suit wanted everything to enable it to be fitted the guy said fixtures and fittings.it arrived minus the pan fittings I called them very nice lady answered the phone very helpful sent pan fittings, wrong pan fittings called again said she would check with manufacturer two days later more of the wrong pan fittings by which time the plumber supplied at a cost. Nearly good customer service.
Despite us delaying the delivery because of a holiday, we still received our order when we required it.
Easy to order very helpful people.
Would recommend them.
Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!
We found the service generally very good - although there were some hiccups with the delivery date and a number of delivered items.
However, Flush did correct the issues very quickly.
We would suggest anyone buying Hudson Reed taps check with Flush if there are any cheap looking logos - if these are not wanted because.
It should be noted many of the HR product photos are inaccurate regards logos!
Really fast dispatch, thank you.
The item is great.
The plumber found it fairly easy to fit.
There was one part he didn't know what to do with, so a clear instruction sheet would be handy to add.
Quick delivery, good price and friendly helpful staff when I needed to phone to check on a few facts - would definitely use again
Never recieved my item. Phoned up a few times to be told id be phoned back in 5 minutes as they didnt know where my order was. I had to keep phoning them. Had to request a refund in the end. Girl was very friendly on the phone though.
Great prices with great communication. No hassle in changing a part on my order as I had made a mistake.
Do not buy a thing from this company if there is even a slight possibility you might have to return it. They will make it impossible!
Customer Service is absolutely appalling, no interest in helping whatsoever.
All the reviews are good... Not so, they removed mine! And who knows if all poor reviews are conveniently removed?!
Tip for consumers:
Don't use this company.
Easy ordering on line. Change to delivery date accommodated by phoning very efficient customer service team. Manufacturing problem with item ordered was immediately replaced by customer services - no hassle - highly recommend.
DAMAGED BATH DELIVERED FROM RAK, WRONG ITEM PICKED AND NEVER DELIVERED. HOURS ON PHONE AND NEVER ANSWERED. HOW CAN THEY GET SO MANY GOOD REVIEWS ITS NOT POSSIBLE. QUOTE FROM BLOKE WHO DID ANSWER A CALL ONCE BY ACCIDENT AS "Ooo i was walking by and i never normally answer calls" spoke to SAM tooo many times to count. FAILED PROMISES ONE AFTER ANOTHER. THANKS FOR NOTHING. GENIE PLUMBING
Tip for consumers:
HOPE YOU GET THE RIGHT ITEM>> ON TIME>> AND ITS ISNT DAMAGED
Ordered new taps to upgrade my bathroom and although they haven't been fitted yet they look amazing great quality and delivery was very good too. Am completely satisfied with your great service and product thanks
After a long wait for the manufacture, the bath I ordered sadly did not show up when it was supposed to. The team were very helpful in resolving the issue with the suppliers and were able to get a quick turn around for me to receive a new bath and keep to my bathroom fitting schedule.
Vanity unit - great price and service, better than anyone else on internet came quicker than expected. Well packaged and free delivery, what else could you ask for.
Very good product at a very good price. Looks good in our bathroom. Very satisfied.
Service was very good from ordering to delivery. Would definitely recommend.
Really slow. Still not here. Courier awful (APC). I've given up, driven to Screwfix, sorted. Why make online shopping so painful that it proves shops are actually better!
Good Afternoon,
I am sorry to hear that you had issues with our courier.
I can see that the item was delivered yesterday (22nd June) after three failed delivery attempts (15th June 13:12,19th June 13:11 and 21st June 17:00)
Kind Regards
Ashlee
Chloe did her utmost to ensure that everything went ahead smoothly. Great professional customer service team.
Radiator arrived well packaged and in perfect condition. Kept informed of delivery time. Plumber happy with it!
We ordered vanity unit, tap and WC unit. Although the furniture was in stock it was being held until the tap arrived. When it eventually arrived, the vanity unit - which is sold as a complete unit with the basin, was totally wrong and too small. Rang. And as always they are very pleasant and helpful on the phone, however the replacement basin was not a basin but a 'mirrored wall cabinet ' also not ordered hopefully third time lucky. Frustrating when builders waiting to fit and time wasted all round.
Helpful advice when choosing the items, accurate guidance on required parts. Good price and swift delivery
Thank you for your review!
We are pleased to hear you are happy with the service received and price.
We are always working hard to be the most competitive.
We look forward to your future custom!
Best Wishes - Flush Team
Great service from ordering to dispatch. I then had a problem with my order in that part of it went missing from the courier and they decided not to tell anyone, until I went to collect it from the depot, I was a little upset at this. I did however contact Flush Bathrooms, who got onto the issue immediately and got it sorted within a couple of days, so overall, I am very happy with them and will use them again.
With over 20 years experience, we work with leading suppliers offering the highest quality and value UK bathrooms products.
Thank you for your review!
We are pleased to hear that the overall experience with Flush was satisfactory.
We look forward to your future custom.
Kind Regards - Flush Team