• FlushBathrooms

FlushBathrooms

Overview

FlushBathrooms has a rating of 3.51 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlushBathrooms most frequently mention customer service, and good price. FlushBathrooms ranks 16th among Bathroom sites.

  • Value
    4
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What reviewers want you to know

Positive highlights

  • Change to delivery date accommodated by phoning very efficient customer service team.

Critical highlights

  • They might be cheap but they have atrocious customer service.
  • Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month.
How would you rate FlushBathrooms?
Top Positive Review

“Superb customer service - will definitely use again”

Dave S.
4/27/17

Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out. Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them. Will definitely use again, purely because of the service.

Top Critical Review

“Do not buy from this company!”

Rosie G.
8/4/18

Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) vanity unit (3) delivery date (3) delivery time (3)
Thumbnail of user daves241
1 review
0 helpful votes
April 27th, 2017

Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out.
Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them.
Will definitely use again, purely because of the service.

Thumbnail of user kevina194
1 review
0 helpful votes
August 3rd, 2018

DO NOT USE THEY ARE CROOKS & CON MEN. Promised to refund me £500 in June will not refund. Phones working, no communication. I have reported them to my Credit Card Company and Trading Standards. Just received email from Flush saying they changed ownership on 1st August and will not refund any money from before then. How very Convenient. I say again DO NOT USE THEY ARE CROOKS.

Thumbnail of user markc338
1 review
0 helpful votes
December 1st, 2017

I found a light up mirror for half the price on flush bathrooms. After reading some negative reviews I reluctantly ordered as the price was so good. Goods arrived well packaged a few days later however after opening I found the glass was smashed. Alarm bells rang but I emailed the pictures and Megan apologised and sent a replacement immediately. The new one was fine. Sometimes mistakes happen during delivery of fragile items and the response was excellent.
I would definitely order from flush bathrooms again. Thank you Megan for your quick response.

Thumbnail of user malcolmj13
3 reviews
1 helpful vote
June 21st, 2017
Verified purchase

Called for details of a toilet suit wanted everything to enable it to be fitted the guy said fixtures and fittings.it arrived minus the pan fittings I called them very nice lady answered the phone very helpful sent pan fittings, wrong pan fittings called again said she would check with manufacturer two days later more of the wrong pan fittings by which time the plumber supplied at a cost. Nearly good customer service.

Thumbnail of user anns142
1 review
0 helpful votes
June 23rd, 2017
Verified purchase

Despite us delaying the delivery because of a holiday, we still received our order when we required it.
Easy to order very helpful people.
Would recommend them.

Thumbnail of user markm269
Mark M. – FlushBathrooms Rep

Thank you for your review!

We are pleased to hear that the overall experience with Flush was satisfactory.

We look forward to your future custom.

Kind Regards - Flush Team

Thumbnail of user rosieg26
1 review
1 helpful vote
August 4th, 2018

Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!

Thumbnail of user rachaell29
1 review
0 helpful votes
June 11th, 2017
Verified purchase

We found the service generally very good - although there were some hiccups with the delivery date and a number of delivered items.
However, Flush did correct the issues very quickly.

We would suggest anyone buying Hudson Reed taps check with Flush if there are any cheap looking logos - if these are not wanted because.
It should be noted many of the HR product photos are inaccurate regards logos!

Thumbnail of user saadik
1 review
0 helpful votes
June 30th, 2017
Verified purchase

Really fast dispatch, thank you.
The item is great.
The plumber found it fairly easy to fit.
There was one part he didn't know what to do with, so a clear instruction sheet would be handy to add.

Thumbnail of user sueh96
1 review
1 helpful vote
July 11th, 2017
Verified purchase

Quick delivery, good price and friendly helpful staff when I needed to phone to check on a few facts - would definitely use again

Thumbnail of user lorim102
1 review
1 helpful vote
June 20th, 2017
Verified purchase

Never recieved my item. Phoned up a few times to be told id be phoned back in 5 minutes as they didnt know where my order was. I had to keep phoning them. Had to request a refund in the end. Girl was very friendly on the phone though.

Thumbnail of user kevind161
1 review
0 helpful votes
March 15th, 2018

Great prices with great communication. No hassle in changing a part on my order as I had made a mistake.

Service
Value
Shipping
Quality
Thumbnail of user jodiet7
2 reviews
3 helpful votes
January 23rd, 2017

Do not buy a thing from this company if there is even a slight possibility you might have to return it. They will make it impossible!
Customer Service is absolutely appalling, no interest in helping whatsoever.
All the reviews are good... Not so, they removed mine! And who knows if all poor reviews are conveniently removed?!

Tip for consumers:
Don't use this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrah127
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Easy ordering on line. Change to delivery date accommodated by phoning very efficient customer service team. Manufacturing problem with item ordered was immediately replaced by customer services - no hassle - highly recommend.

Thumbnail of user michaelj242
1 review
0 helpful votes
June 20th, 2017
Verified purchase

All good thank you five star rating from me
I'm so happy with the best service
Thank you""""""""""""""""""

Thumbnail of user markm269
Mark M. – FlushBathrooms Rep

Thank you for your review!

We are pleased to hear that the overall experience with Flush was satisfactory.

Best Wishes - Flush Team

Thumbnail of user deanc49
1 review
2 helpful votes
December 16th, 2017

DAMAGED BATH DELIVERED FROM RAK, WRONG ITEM PICKED AND NEVER DELIVERED. HOURS ON PHONE AND NEVER ANSWERED. HOW CAN THEY GET SO MANY GOOD REVIEWS ITS NOT POSSIBLE. QUOTE FROM BLOKE WHO DID ANSWER A CALL ONCE BY ACCIDENT AS "Ooo i was walking by and i never normally answer calls" spoke to SAM tooo many times to count. FAILED PROMISES ONE AFTER ANOTHER. THANKS FOR NOTHING. GENIE PLUMBING

Tip for consumers:
HOPE YOU GET THE RIGHT ITEM>> ON TIME>> AND ITS ISNT DAMAGED

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynm57
1 review
0 helpful votes
July 1st, 2017
Verified purchase

Ordered new taps to upgrade my bathroom and although they haven't been fitted yet they look amazing great quality and delivery was very good too. Am completely satisfied with your great service and product thanks

Thumbnail of user jonathanw94
1 review
0 helpful votes
July 8th, 2017
Verified purchase

After a long wait for the manufacture, the bath I ordered sadly did not show up when it was supposed to. The team were very helpful in resolving the issue with the suppliers and were able to get a quick turn around for me to receive a new bath and keep to my bathroom fitting schedule.

Thumbnail of user lynnn23
1 review
0 helpful votes
June 30th, 2017
Verified purchase

Vanity unit - great price and service, better than anyone else on internet came quicker than expected. Well packaged and free delivery, what else could you ask for.

Thumbnail of user keiths98
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Very good product at a very good price. Looks good in our bathroom. Very satisfied.
Service was very good from ordering to delivery. Would definitely recommend.

Thumbnail of user philiph67
1 review
2 helpful votes
June 22nd, 2017
Verified purchase

Really slow. Still not here. Courier awful (APC). I've given up, driven to Screwfix, sorted. Why make online shopping so painful that it proves shops are actually better!

Thumbnail of user markm269
Mark M. – FlushBathrooms Rep

Good Afternoon,

I am sorry to hear that you had issues with our courier.
I can see that the item was delivered yesterday (22nd June) after three failed delivery attempts (15th June 13:12,19th June 13:11 and 21st June 17:00)

Kind Regards
Ashlee

Thumbnail of user pauls449
1 review
2 helpful votes
July 11th, 2017
Verified purchase

Chloe did her utmost to ensure that everything went ahead smoothly. Great professional customer service team.

Thumbnail of user lynnem30
1 review
0 helpful votes
June 10th, 2017
Verified purchase

Radiator arrived well packaged and in perfect condition. Kept informed of delivery time. Plumber happy with it!

Thumbnail of user roberth376
1 review
1 helpful vote
June 22nd, 2017
Verified purchase

We ordered vanity unit, tap and WC unit. Although the furniture was in stock it was being held until the tap arrived. When it eventually arrived, the vanity unit - which is sold as a complete unit with the basin, was totally wrong and too small. Rang. And as always they are very pleasant and helpful on the phone, however the replacement basin was not a basin but a 'mirrored wall cabinet ' also not ordered hopefully third time lucky. Frustrating when builders waiting to fit and time wasted all round.

Thumbnail of user chrisw261
1 review
0 helpful votes
June 21st, 2017
Verified purchase

Helpful advice when choosing the items, accurate guidance on required parts. Good price and swift delivery

Thumbnail of user markm269
Mark M. – FlushBathrooms Rep

Thank you for your review!

We are pleased to hear you are happy with the service received and price.

We are always working hard to be the most competitive.

We look forward to your future custom!

Best Wishes - Flush Team

Thumbnail of user deana102
1 review
0 helpful votes
June 28th, 2017
Verified purchase

Great service from ordering to dispatch. I then had a problem with my order in that part of it went missing from the courier and they decided not to tell anyone, until I went to collect it from the depot, I was a little upset at this. I did however contact Flush Bathrooms, who got onto the issue immediately and got it sorted within a couple of days, so overall, I am very happy with them and will use them again.

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Thumbnail of user markm269
Mark M.

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