• FastGrowingTrees.com

FastGrowingTrees.com

Overview

FastGrowingTrees.com has a rating of 4.27 stars from 20,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastGrowingTrees.com most frequently mention customer service, good condition, and great shape. FastGrowingTrees.com ranks 1st among Trees sites.

  • Service
    5553
  • Shipping
    201
  • Quality
    14811

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 85.7%
Positive
300
Neutral
14
Negative
36

Instant Feedback

133,904 reviews

371
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What reviewers want you to know

Positive highlights

  • Some of customer service people help a lot with issues and some not.
  • As a novice in fruit trees it was helpful to have the code region of where I live agree with Cherry tree I bought.

Critical highlights

  • This is ridiculous, next time I'll just go to Home Depot where they're more reliable.
  • Over a week later, I had not received store credit.
How would you rate FastGrowingTrees.com?
Top Positive Review

“Fast Growing Trees always has a great selection of...”

G B.
4/7/24

Fast Growing Trees always has a great selection of unusual fruit trees. I've never seen Lychee trees sold anywhere else, nor have I ever come across such a vast array of Avocado varieties. And one of the very best things about this business is its outstanding customer service. Their products are healthy and well-packaged, but in the rare instances when something doesn't arrive in tip-top shape, they're very gracious and quick to make it right. Because of this, I feel confident shopping here.

Top Critical Review

“Lots of issues with website today on iPad”

Hilary M.
4/10/24

Lots of issues with website today on iPad. Unable to update account information, my cart doesn't save even though I'm logged in, things that show in stock when browsing are showing out of stock in cart. I understand things sell quickly but I'll go back to browsing and it's still not showing out of stock. I'm also unable to change my password due to mobile formatting. The fields do not seem to line up correctly. I filter out zone 5 but see things for zones 9-11. Lots of little issues.

Reviews (20,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5600) fruit trees (1050) home depot (179) avocado tree (421) store credit (139) lime tree (182) root system (94)
Thumbnail of user gabrielleb50
1 review
1 helpful vote
April 7th, 2024
Verified site experience
• Updated review

Fast Growing Trees always has a great selection of unusual fruit trees. I've never seen Lychee trees sold anywhere else, nor have I ever come across such a vast array of Avocado varieties. And one of the very best things about this business is its outstanding customer service. Their products are healthy and well-packaged, but in the rare instances when something doesn't arrive in tip-top shape, they're very gracious and quick to make it right. Because of this, I feel confident shopping here.

Reason I chose this business:

Variety of trees and excellent customer service.

Beautiful as Always!
March 12th, 2020
Verified purchase
• Previous review

Happy and loyal customer here. I don't remember if I've already written this review, but it's worth saying again anyway. I love this company! Healthy specimens, quick delivery, and the absolute best customer service. I have purchased many trees and plants from them, and will buy many more in the future. Thank you!

Thumbnail of user melissab1606
1 review
0 helpful votes
March 23rd, 2021
Verified purchase

I ordered 20 trees, the 1-2 foot size. They came perfectly packaged and seem very healthy. We planted last week and everything looks good. I will update this review in a couple months.

Thumbnail of user michellev630
1 review
1 helpful vote
June 30th, 2021
Verified purchase

My sugar apple tree came within a week and right after an event of California experienced a heat wave of 100 degree! When I opened the package one third of my leaves shedding! So worried, but my small tree is striving now after a week with new leaves coming out and looks healthier!
Thanks for the excellent packaging service snd healthy tree selected, i am so happy to have my tree I like! I will order more in the future and highly recommended for Fast growing tree service

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathya135
2 reviews
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

We are in a new house, and because I ordered from FGT before at our former residence, I knew they are a very reputable company with excellent products. We did not need a privacy screen at our old house, but this one we do...looking forward to seeing beautiful Leyland Cypress trees out the kitchen window rather than our back yard neighbor's living room and kitchen windows! Thank you FGT!

Reason I chose this business:

We need a privacy hedge quickly, so when I received an email that you were having a sale, buy 2 get one free, I jumped on it. Thank you!

Love everything about ordering from Fast Growing Trees
April 21st, 2020
Verified site experience
• Previous review

Love everything about ordering from Fast Growing Trees. Quality products, sturdy shipping, extremely easy website. Never had a problem with any product we have received. Looking so forward to receiving our Meyer lemon tree!

Reason I chose this business:

Previous customer and discount coupon came at a good time!

Thumbnail of user nathand401
1 review
1 helpful vote
September 12th, 2021
Verified purchase

Shopping, finding, and purchasing were great…reasonable prices and great assortment. Communication w/ shipping updates great as well. However, upon receiving snd opening package, one of the trees was not secure, came undone and had soil, w/ roots exposed, everywhere. (I did take pictures but main concern was getting planted and will f/u i have issues with tree survival)

Reason I chose this business:

Reviews and desired product availability

Reason I chose this product:

Overall research and preference choices for my landscape

Quality
Thumbnail of user michaelb8250
1 review
0 helpful votes
May 18th, 2022
Verified purchase

Happy to order products from a company that when there's an issue, it is resolved quickly and professionally! I would strongly recommend them in the future!

Very efficient and professional!!

Reason I chose this business:

Found this in a Google search

Reason I chose this product:

Love fruit trees!

Service
Quality
Thumbnail of user terryb1399
1 review
0 helpful votes
December 23rd, 2022
Verified purchase

It is to cold to plant right now even though we live in Ca. Just wanted to thank Fast growing tree co for delievering two substantial size plants in very good shape. The way they were packed was fantastic. So nice and green and healthy looking. Really looking forwared to planting as soon as the weather gets a wee bit warmer. We would highly recommend this company and products.

Thumbnail of user deetzahm
1 review
0 helpful votes
October 14th, 2022
Verified purchase

My plants arrived impressively well packed! They were a good size and color, well hydrated, and not a single leaf or frond broken!
Shipping was quick as well!
I will definitely choose to purchase from Fast Growing Trees again before any other site!

Thumbnail of user heatherk683
1 review
0 helpful votes
January 3rd, 2022
Verified purchase

I ordered two trees and they quickly and easy to order. Shipping was rough on the 4-5' avocado tree if I order again I will select a smaller tree.

First email: they did it answer or address my concerns.
Second email: they blamed the tree having limp brown leaves on it being in a plastic pot or over watering. I explained the tree arrived with limp brown leaves and that we drill additional holes in the pot and only water when it’s dry 2” down.. asked for additional advice on how we can help our tree… no response.

Reason I chose this business:

I liked the 30 day guarantee, the prices and the variety of available trees.

Reason I chose this product:

They were a gift for my husband for Christmas. I should have purchased from a local nursery.

Service
Quality
Thumbnail of user rachels318
Racheal S. – FastGrowingTrees.com Rep

We're so sorry to hear about your experience and have reached out to help!

Thumbnail of user chappellp2
1 review
0 helpful votes
February 28th, 2023
Verified purchase

Review will be written when I receive my tree first week in April

Thumbnail of user janicep316
1 review
0 helpful votes
September 14th, 2021
Verified purchase

I saw a tree a friend had, wanted 6. I found FastingGrowingTrees online. I was making a big purchase had many questions. The plant experts gave me step by step what to do. One tree didn't survive the trip, I sent a email with pictures, Without speaking to anyone I got my tree replaced, so easy. I do recommend getting the warranty, it is hassle free. I will buy from this Company again. We live in NW Florida, they we're shipped from NC, in the heat of summer. They know what they are doing, very happy.

Awesome, just sent a email with pictures, my tree was replaced without even speaking to someone!

Reason I chose this business:

The first place I found that had the tree I wanted and had great reviews.

Reason I chose this product:

A friend posted on FB a picture the day they planted their tree and then what it looked like is less then 2 years. I live in the suburbs and wanted a fast growing tree for backyard privacy.

Service
Quality
Thumbnail of user dougm830
1 review
0 helpful votes
January 6th, 2023
Verified purchase

The gentleman on the phone was very knowledgeable and offered a lot of great advice. He made the whole ordering process quite easy. My husband loved his 8 Leyland Cypress trees for Christmas

Thumbnail of user austinl216
1 review
0 helpful votes
June 27th, 2022
Verified purchase

I recently was trying to find places to buy drought tolerant fruit, figs specifically, when I came across FastGrowingTrees.com. They had a decent bit of selection, even with a few fig varieties being sold out. I ended up buying a 3 foot tall brown turkey fig and a Louisiana state university fig in a 2 quart pot with both having a year warranty thing on them for under $200

Reason I chose this business:

I’m disabled and unable to drive so being able to have plants shipped to my house is great. I also chose them because they seem to have free shipping deals at times and was able to get free shipping on the trees which was very helpful for me.

Reason I chose this product:

I chose these fig trees because the brown turkey dog was like a California organic plant, then I chose the LSU fig because it’s supposed to be good with disease tolerance and resistance.

Quality
Thumbnail of user teresaf304
1 review
0 helpful votes
May 3rd, 2021
Verified purchase

Good - Easy to order, quick turn around time. Products received in good condition. Really liked everything except for the Mulberry tree - would of expected bigger.

Reason I chose this product:

Items that I wanted.

Quality
Thumbnail of user beatrixe2
1 review
0 helpful votes
June 2nd, 2021
Verified purchase

The trees arrived timely with Fex ex. When I opened the pkg, the root ball from the Rose of Sharon had become so dislodged that it was basically a bare root tree. The two purple lilacs were puny and tiny... I found better, taller, and very much CHEAPER purple lilacs at my local nursery here on Cape Cod... 4 for $12.99. I will NEVER order from you again, after the condition of the plants.

They commiserated with my issues, and of course, I bought plant insurance. If these plants don’t thrive at least I can get a refund.

Reason I chose this business:

Website seemed friendly.

Friendly website.

Service
Quality
Thumbnail of user rachels318
Racheal S. – FastGrowingTrees.com Rep

We are so sorry to hear this. We have reached out privately to assist.

Thumbnail of user sharonc1273
1 review
1 helpful vote
May 17th, 2021
Verified purchase
• Updated review

Easy to order, plants came as scheduled, but it was a disappointment. One tree was broken, which they did replace, but the shipment was not protected properly. Another tree, the leaves were broken and had holes in them. The shrubs were definitely pot bound. When I went to my local nursey for additional plants, I found out the trees were priced about the same and much taller. I won't be ordering from them again

They did replace the broken tree in a timely manner.

Reason I chose this business:

Advertising said they had good reviews.

Reason I chose this product:

It's what we were looking for in our gardens.

Service
Quality
Thumbnail of user cassidym32
Cassidy M. – FastGrowingTrees.com Rep

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Easy ordering
April 5th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good ratings

Thumbnail of user kellyh837
1 review
9 helpful votes
June 4th, 2021
Verified purchase

Ordered 2 shrubs and a tree that arrived this weekend. Ridiculously undersized for what I supposedly ordered. Tree is pathetic looking and not worth anything close to what I paid. Branches cut off all pieces. Very disappointed customer. Somehow all my comments keep getting deleted off Facebook. Don't waste your money here, buy local!

Tip for consumers:
Buy local. Pathetic condition and size for the price, and definitely not what they advertise!

Service
Value
Quality
Thumbnail of user rachels318
Racheal S. – FastGrowingTrees.com Rep

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Thumbnail of user davids10629
1 review
0 helpful votes
September 1st, 2023
Verified purchase
• Updated review

Received my Haas Avocado tree from 2000 miles across the country. Packaged well, Bigger than expected. Healthy, minimal travel shock after its trip. Actually already has lots of new growth in it first week here in Florida. We were extremely hesitant to purchase tree online and have it shipped the distance, glad we did. This tree was much better in appearance the what we found here locally in the big box stores. Definitely not disappointed with this tree.

Reason I chose this business:

Gift Card Compensation for sending incorrect product in past

Reason I chose this product:

Wanted a California Haas

Quality
Last Order with fast growing trees
August 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Gift Card Compensation for sending incorrect product in past

* FastGrowingTrees.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user colleent172
1 review
0 helpful votes
December 30th, 2022
Verified purchase

The customer service was awesome and knowledgeable, shipping was fast, communication was great as far as shipping agenda, packaging was like none I'd ever seen, (not one nib of dirt in box) and most importantly the little trees were well shaped, great color and healthy as could be. I was TOTALLY impressed with the entire transaction. I will never buy from any one else and already recommended to several people.

Reason I chose this business:

Because I watched the video on their packaging and felt if they take that much care to ship the trees/plants then they must take great care of the trees from the start. Great variety and prices also helped me decide.

Reason I chose this product:

To replace trees I lost durin the Texas drought and heat wave we had this summer.

Quality
Thumbnail of user gerardd121
1 review
0 helpful votes
September 18th, 2022
Verified purchase

Paid up for the larger specimens. However Chinese Pistache was skinny with tiny root ball. Kay Paris Magnolia 5-gallon was more like a 3-gallon. With that said, they are in the ground and look healthy. Time will tell. I like that FGT only sells male trees (according to chat) and something they should market. Lastly, the small hibiscus (impulse buy) is potted and already flowering. If the trees look great next year, I will be a lifelong FGT customer for sure. They make it easy to obtain hard to find trees.

Used chat. Agent informed me FGT sells only male trees, which is what I wanted to hear.

Service
Quality
Thumbnail of user kikid14
1 review
0 helpful votes
April 21st, 2022
Verified purchase

I was reluctant about ordering trees on line fearing they might get damaged during transit and was unsure about the quality. I've now placed 3 orders with FGT and am quite happy. The plants were well packed, healthy and seem to be quite robust! Great! End though I'm sure I'll still visit nurseries and Garden Centers, I will definitely use FGT in the future for an extensive selection, fast shipping and top plant quality. Two thumbs up.

Quality
Thumbnail of user tinaw588
1 review
0 helpful votes
January 14th, 2022
Verified purchase

Friendly, knowledgeable staff. Have been dealing with this company for going on 2 years. Placed my second large order of fruit trees and bushes recently. Fast delivery, well packed and always healthy plants!

Recently placed our second large order. Credited our account from one fruit tree that never sprouted green leaves and replaced one of our fruit bushes that was missing.

Reason I chose this business:

Good reviews and somewhat local.

Reason I chose this product:

Good reviews and repeat customers.

Service
Quality
Thumbnail of user barbarap1377
1 review
0 helpful votes
July 26th, 2021
Verified purchase

Easy to use website and quick delivery. Our trees are all doing well! I got the fertilizer recommended and we are also applying miracle grow regularly. Will buy again from here.

Thumbnail of user sharonl1594
1 review
0 helpful votes
May 26th, 2022
Verified purchase

So far, so good. Everything arrived in healthy condition, and the Gardenia was loaded with buds, some of which have already bloomed! I just hope they survive. Saying a prayer. Thank you!

Reason I chose this business:

Repeat customer.

Reason I chose this product:

I have always wanted to grow Hydrangeas but they've always died. I liked their guarantee.

Quality
Thumbnail of user kb517
1 review
5 helpful votes
March 17th, 2020
Verified purchase

I ordered 8 crepe myrtle trees 2-3 foot height and within a week they all show signs of growth. We are very pleased. Initial shipment missed 3 of the 8 root rocket fertilizer and customer service promptly shipped them out. One of the best remote plant shopping experiences I've had and I will continue to return to this vendor for our landscaping needs. Happy to recommend this online shop to anyone that asks.

Service
Value
Shipping
Quality

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees

Company Representative

Thumbnail of user jackier455
Jackie R.
Customer Service
Typically responds within 4 days

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