• FashionSure

Overview

FashionSure has a rating of 2.52 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. FashionSure ranks 196th among Clothing Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I talked to customer service for an obviously quality problem -
How would you rate FashionSure?
Top Positive Review

“Best dresses”

Adela p.
3/15/19

Good quality. Best fabric I love that dresses. I want buy more. I love it. Plus is very good attention in customer service is very great.

Top Critical Review

“Poor quality”

Osha Z.
12/25/21

Will make it impossible to return. Fabric is awful. Nothing looks like the photos they present on their website. Their reviews are fake. DO NOT BUY! Stay away. Do NOT buy from this company! Their positive reviews are FAKE... I bought from them on an advertisement in Instagram... Beautifully advertised dresses, WITH a size chart to order from. The size chart is a LIE, because these dresses come from CHINA and their sizes are for midgets! I hate a thief and a liar. THAT is what they are!

Reviews (23)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user oshaz
1 review
1 helpful vote
December 25th, 2021

Will make it impossible to return. Fabric is awful. Nothing looks like the photos they present on their website. Their reviews are fake. DO NOT BUY! Stay away.
Do NOT buy from this company! Their positive reviews are FAKE... I bought from them on an advertisement in Instagram... Beautifully advertised dresses, WITH a size chart to order from. The size chart is a LIE, because these dresses come from CHINA and their sizes are for midgets! I hate a thief and a liar. THAT is what they are!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user adelap3
1 review
6 helpful votes
March 15th, 2019

Good quality. Best fabric I love that dresses. I want buy more. I love it.
Plus is very good attention in customer service is very great.

Thumbnail of user dustis
1 review
4 helpful votes
August 26th, 2015

MY mom and I placed one very large order (about $300 worth) and was very pleased with everything except one dress. The dress wasn't the quality we expected, but the seven tops we ordered were great! I would say the dresses might be hit and miss as the other dress my mom ordered was beautiful as was the one I ordered but the other was not good. But if shopping for tops, I believe this is a great source.

Thumbnail of user zanielb
1 review
3 helpful votes
September 2nd, 2015

I had a very good experience with Fashionsure. I ordered two items, and when I was told that one was out of stock, I chose another item that was mailed promptly. They credited the balance to my credit card. While it did take awhile to get all of these items handled, (about 3 weeks for the first item, and another 2 weeks to get the replacement and credit) I found their customer service to be excellent. All of my emails were returned within 24 hours (which is better than expected, considering the time difference.) The two dresses that I ultimately ended up getting were of good quality and fit wonderfully! My only "negative" about this experience was that one of the first items that I ordered was listed in stock on the website (it still is) when it wasn't. If the online catalogue was up to date, I wouldn't have had to go through the whole replacement/refund business in the first place. But still, overall, it was a positive experience and I would definitely buy from them again!

Thumbnail of user jilld157
1 review
1 helpful vote
December 14th, 2019

Got my dress after several weeks. Quality was VERY poor. I went to return it and found NO order number on my paperwork. At this point I dont even feel like taking additional time to return it and probably NOT get my money back! I will badmouth this company every chance I get.

Thumbnail of user annettev16
1 review
5 helpful votes
February 17th, 2019

I followed all steps in retuning two dresses. The sizing was all wrong. Not American.
I paid for the return (25.00) and tracked the package. Once it arrived, the company no longer answered my email requesting refund (as indicated in their policy on website).
Do NOT ever shop at Dress Sure. Chinese company is worthless.

Thumbnail of user erikaj25
1 review
1 helpful vote
November 16th, 2018

Sure Dress promotes their merchandise on popular sites such as Instagram and Pinterest. It seems like it's a legitimate place to shop from, but it has been more than a month that i ordered and nothing has arrived. They provide you with a phony tracking number that cannot be tracked and when trying to contact them, they reply with what seems a genetic message assuring your package is on the way. There is no way of talking to a live person. Please stay away from this site and shop elsewhere

Thumbnail of user marshal336
1 review
6 helpful votes
October 23rd, 2015

My order was 2 sizes too small, even though I ordered my correct size. Problem is that there is no way to exchange or return items unless you pay for shipping to China both ways! The people there warned me about cost of exchanging and suggested via email that I "please consider this matter again." In other words, too bad for you. Avoid this site at all costs. Clothes have no relationshp to American sizes and you'll go broke trying to return or exchange.

Thumbnail of user carmens74
1 review
3 helpful votes
May 13th, 2018

I am glad to hear of some good experiences US customers have had. My experience with Fashionsure was very negative. They sent me a defective dress and wouldn't take it back at all. They oferred me to keep the dress and get a discount on my next purchase. Next purchase? Really? I disputed the charge with my bank by providing a tacking ticket to prove I had returned the item. Will never buy from them again.

Thumbnail of user maryj686
1 review
3 helpful votes
December 27th, 2018

Total SCAM! Way too small. Out if CHINA! Won't refund your money because they make you jump through hoops to expensive to bother! DO NOT USE THIS SHAM IF A COMPANY & PAYPAL should not do business with them either!

Thumbnail of user cutiec
1 review
7 helpful votes
September 17th, 2015

I have placed an order for a dress. They have send me wrong dress - completely wrong color, not the one I have chosen. I have contacted customer service and they refused to do anything at all - refused to issue any refund, refused to accept return. Disgusting customer service level.
Quality of the product itself - very poor, Dollar Store quality. You will not wear any of their items to any special occasion or even work. Now I am stuck with the bill for a dress that will go in the garbage brand new with the tags...

Thumbnail of user reneej9
1 review
1 helpful vote
October 29th, 2015

I am a 5'8" tall American woman. Everything was an inch too short on all 4 things I bought. Also everything I ordered is tight around the chest -- and my chest is 4 inches smaller than the smallest chest range they claimed for the size I selected! So, if you're a medium just order an extra large or don't bother! You can't return items realistically. Read their policy. You must prove that they sent the wrong thing. They are not honest about their clothing sizing. I can't add fabric around the chest or to the sleeve length! But if I had ordered 2 sizes larger least I could have take it in if it ended up being too big elsewhere (like in the waist). Delivery time was acceptable. I am in California my order arrived a few days before the promised deadline. Don't think you're getting any amazing great deal - the quality is commensurate to their prices to you - like Ross store or Walmart.

Thumbnail of user lindam160
1 review
3 helpful votes
July 16th, 2015

I ordered two blouses and they are absolutely beautiful!
Customer Support helped me with the tracking on more than one occasion in a very courteous, patient and professional manner.

Thank you very much! Highly recommended to other online shoppers!

Thumbnail of user annas107
1 review
7 helpful votes
October 16th, 2015

They have no intention of fixing their mistakes, the dress I received had a hole in it and I have been arguing with them for three weeks about trying to get them to replace it.

They do not care about their customers at all. I would never recommend buying from them. You might as well rob yourself.

Thumbnail of user jacquelinel9
3 reviews
5 helpful votes
August 21st, 2015

I just ordered 3 dresses will the quality match the photos?

Thumbnail of user charlesc96
1 review
3 helpful votes
November 2nd, 2015

I purchased 4 dresses from this site about 8/2015 for my wife, the dresses were all of very, very poor quality. I would not recommend that anyone purchase any of these items. I love the designed, they were nice to look at on the screen. But the sizes were off by 1.5 to 2 toward the small size.

Thanks
Charles

Thumbnail of user mimiv1
1 review
4 helpful votes
October 8th, 2015

This place is a scam.
They take your money and send you crap, not what you ordered.
YOU HAVE TO PAY TO RETURN IT.
Run away!

Don't buy anything from them!

Thumbnail of user lilyc18
3 reviews
10 helpful votes
September 3rd, 2015

Extremely satisfied! I bought a dress to wear as a party dress. And the receiving time is suitable for me, very strongly recommend this website to you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shopperl1
1 review
8 helpful votes
September 13th, 2015

I order a dress from this site, and it is not even close to my expectation. The fabric is in very poor quality, the cut does not even line up. It is worse then my Halloween costume! The worse part is there is no refund if you don't like it or the size is wrong. When I talked to customer service for an obviously quality problem - missing stitches, I was told even if I want to refund, I have to pay the shipping fee myself, and they will not guarantee if they can receive the package as 'the package is going to delivered by person, and be lost. If we don't receive it, we cannot return'. Basic, they just won't accept refund for any reason.

I will definitely not buy anything from this website. Don't be fooled by the nice pictures they posted. What you get will not be like that and you can not return.

Thumbnail of user nanetteg1
1 review
4 helpful votes
October 24th, 2015

I saw a couple of dresses while shopping online that caught my attention. The dresses were unbelievably low priced. I decided to order a couple. I'm really glad I did. These dresses are very nice quality, from the material to the color. With exceptional designs as well. It takes a little longer to receive but it is well worth it. I will be buying again.

Thumbnail of user liollyl
1 review
8 helpful votes
August 19th, 2015

I will never buy from FashionSure and I will advise nobody to buy from Fashion sure because their quality of goods is appalling... very poor pathetic quality

Thumbnail of user evanw21
2 reviews
3 helpful votes
October 10th, 2015

Nice store. I purchased a set of dress for my girl friend, very lovely...
The ship is slowly, maybe i choose the 'Supper Saving', only $1.99 ship fee :) : P
I posted the photo oh my facebook, welcome to my page :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user nigelc11
2 reviews
1 helpful vote
August 11th, 2015

From start to finish they were superb.
It arrived in Uk plenty of time for the present for the wife.
Her comments were it is magic, lovely
Thank you for all your help.
Nigel 9UK0

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Olivia J.

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2.5
23 reviews
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