• Fans of free

Fans of free

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Fans of free has a rating of 1.36 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fans of free most frequently mention membership fee problems. Fans of free ranks 83rd among Gifts Other sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
See all photos
How would you rate Fans of free?
Top Positive Review

“Love the flags”

Vanessa T.
6/29/22

Been ordering too hand out to youth coming out. Never an issue with delivery or quality of the flags. I'm a loyal customer for life ‍‍

Top Critical Review

“Atrocious customer service.”

David H.
2/6/23

This message and similar ones were sent to the company several times along with photographs but received no reasonable response, other than being asked for order # etc., which was provided: "The bangle had been worn only a few times before the plastic rainbow colors started to peel away." Eventually, they blocked me ln Messenger. Therefore, I sent several e-mails to which they have not replied. Advice: Try other sites to shop for the exact same products.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user davidh8215
3 reviews
0 helpful votes
February 6th, 2023

This message and similar ones were sent to the company several times along with photographs but received no reasonable response, other than being asked for order # etc., which was provided:
"The bangle had been worn only a few times before the plastic rainbow colors started to peel away."

Eventually, they blocked me ln Messenger. Therefore, I sent several e-mails to which they have not replied.

Advice: Try other sites to shop for the exact same products.

Tip for consumers:
A working phone number.

Products used:
Costume jewellery accessories. B

Service
Value
Shipping
Thumbnail of user deniseg896
1 review
0 helpful votes
September 19th, 2022

I just discovered that I've been charged &19.99 monthly on my credit card by Fans of Free for several months. I called them and they said when I ordered beanies (2) from them awhile back, I was offered and indicated that I wanted an additional one for $1. (Who wouldn't take advantage of that, right?) Because I marked it, there was supposedly small print which then signed me up for this $19.99 monthly charge I never knew about. I hate businesses like this! Grrr…I asked for a refund. I will report back on their response.

Value
Quality
Thumbnail of user chaosmonitordj
1 review
0 helpful votes
September 5th, 2023

I bought the rainbow beanies a couple of years ago and had no issues. Well, they had some awesome looking rainbow American flag stickers, so I figured I'd give em another try. My mistake was to order two kinds of stickers, I got six of the same ones instead of three and three. Now I am struggling to get my money refunded and they charged me another $20. Do not buy from Fans of Free.

Products used:
Beanie was fine, stickers okay

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryt386
1 review
1 helpful vote
January 30th, 2022

These rotten people are just out to take advantage of folks. They automatically sign you up for a meaningless membership that actually does not provide a single benefit except to line their pockets!

I objected when I discovered they were charging me every month for A YEAR! They refunded just 3 months of charges. Don't let them get away with it!

Thumbnail of user jonathanh656
1 review
1 helpful vote
May 3rd, 2021
Verified purchase

They are a rotten company and I recommend supporting a REAL groups like the ACLU, not these scammers.

Tip for consumers:
Avoid this company, they do more harm than good.

Products used:
Items I donated to the Catholic LGBTQ community at the food bank I help at.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyt566
1 review
2 helpful votes
November 9th, 2020

Took money out of my account without permission never signed up for this group. I notified bank and attorney general's office is this a scam site.

Thumbnail of user margarett434
2 reviews
4 helpful votes
December 15th, 2020

I have instructed them repeatedly that this is a fraudulent debit. They are continuing to "steal" $19.95 every month.

Thumbnail of user victorias462
2 reviews
2 helpful votes
September 11th, 2020

I was wrongly charged $19.99 this morning. It was an automatic deduction. I did NOT willingly sign up for a membership. I do not want to be a member and I did not agree to be one. I ordered a free pride flag a few weeks ago and it cost like $5 total. That I agreed to pay, nothing more. It is unfair that I was signed up for something without my knowledge. I expect a refund to be deposited to my account and this supposed membership canceled.

Tip for consumers:
This business is scamming people out of money!

Products used:
Pride flag

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinaw347
1 review
0 helpful votes
December 11th, 2020

I ordered a couple items last month and today I have a charge from them for $19.99. They claim that I agreed to a membership which I did not do. They must've had some teeny tiny, itty-bitty, nobody can read it, fine print somewhere on the order screen. Rude.

Thumbnail of user dianneh178
1 review
0 helpful votes
April 21st, 2021

I ordered one of their rainbow beanies on Feb 27th 2021 - they accepted my money from visa but they never sent the product and after 5 emails to the company not one reply. Even contacted shopify by they don't seem to be much help either want me to try my bank to get the money back. Ya right...
Stiffing people is a crime!

Tip for consumers:
DON'T!! I never got my product or a reply as to why not, not even a refund which is what I want now.

Products used:
never got my product or a reply as to why not, not even a refund which is what I want now.

Service
Thumbnail of user matthewm1030
1 review
5 helpful votes
August 26th, 2020

The threat of a class action lawsuit prompted them to return the $20 they stole from me. Don't get rooked by these grifters. Make threats. They know they're wrong.

Thumbnail of user lynns621
1 review
2 helpful votes
December 13th, 2020

Loved what i ordered from them, didn't love them auto signing me up for $19.99/month membership! Disputed with bank, just now, so will see if i get money back. Urg

Thumbnail of user vanessat241
1 review
0 helpful votes
June 29th, 2022
Verified purchase

Been ordering too hand out to youth coming out. Never an issue with delivery or quality of the flags. I'm a loyal customer for life ‍‍

Thumbnail of user elisabethd21
1 review
5 helpful votes
January 29th, 2020

As others have mentioned, I made a purchase from this site, and then saw I had been charged $19.99 for a "membership" fee. But before I saw that initial charge, I made a second purchase. Guess what? They charged me the $19.99 fee twice a month! So far, they have not responded to my email requesting cancellation and refund.

Thumbnail of user dannyc206
1 review
5 helpful votes
March 25th, 2020

Like other reviewers, I made a purchase of a few rainbow lapel pins that were $1/ each. At checkout I was offered a pride bag for another $5. I figured why not, they are trying to raise money for a good cause (it said it was for "team LGBT"). In the order confirmation email I did receive word that they had enrolled me in some club, but there was absolutely no mention of a membership fee of any kind. It was my understanding it was like a newsletter or ads for products like every other online merchant or organization does these days. 1 month later, literally the last day of work for me before being laid off because of the covid-19 pandemic, I just happened to check my online balance and found a charge from them for $19.99. I was like wtf. So I went to their website and logged in to discover that they enrolled me in a recurring monthly charge membership. I emailed them immediately and told them they had 24 hours to respond and refund my money before I would go to my bank and report them for fraud. They did email me back the in about 10 hours, saying that the "bonus" item I purchased at checkout was at a "significantly reduced price" and included 1 free month of membership, after which I would be charged a fee of $19.99. She attached the "disclaimer" on the email so I could see what she was talking about. The attachment is so small it cannot be read and when I zoom in it's way too blurry to make out even one word. I actually laughed because it was so ridiculous that they were trying to pass it off like it was in any way legitimate. She also told me that it would take 5-7 days to receive the refund. After seeing the "attachment" I was like, nah I don't trust them at all. I checked my account again and luckily the refund had been applied. If it hadn't been I would have contacted the fraud department at my bank right away. This place is pretending to be an activist group or fundraising group, or at least affiliated with one to get people to inadvertently sign up to the ridiculous membership that from what I can tell only gets you a reduced cost on the stuff they sell. So you are paying them money in order to save money. I doubt that part is illegal, but it IS stupid. I would recommend to anyone else to just report them for fraud right away, that way when your bank or credit card company cancels the payment this group will also be charged a fee. Honestly I still may try and report them, but I don't really know how or to whom to do so. A google search shows that this group does this all of the time to many people. If they got you and your situation is unresolved, report them to your banks fraud department. I saw that some people were saying they couldn't get a response, to their credit I got one very quickly but I do think it's only because I came out of the gate swinging and threatened a fraud claim right away. I attached a screen shot of the attachment I was sent. Cheers, friends =)

Thumbnail of user tammic4
2 reviews
7 helpful votes
December 7th, 2020

Do not buy from these crooks! I ordered 4 masks. Within 24 hours, or less I wrote them to cancel my order. They did cancel my order, but took my money anyway. THIEVES

Thumbnail of user brendag1386
1 review
0 helpful votes
September 9th, 2022

Their required "membership" is a scam. Won't give refund. No contact except email. Big big scam!

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglasm443
1 review
3 helpful votes
July 15th, 2020

The thing that most people didn't get was the fine print. I caught it but it automatically signed you up for a membership for free and if you don't cancel it within a certain amount of time you will be charge the 19.99. I personally enjoy the items I get off of this site and I probably will continue to order off of this site but there's just no reason to sign up for a membership.

Thumbnail of user glena87
1 review
0 helpful votes
August 14th, 2021

These people are real sneaky, if your not careful they will keep charging you $19.99 every month if you dont watch out. They Sign you up for a Membership fee charged monthly without you even knowing it!

Thumbnail of user jodyp68
1 review
0 helpful votes
September 22nd, 2020

I want my 19.99 refunded to my account ASAP. I don't want this membership. I have no idea why this happened.

Thumbnail of user evah125
2 reviews
0 helpful votes
December 4th, 2020

I luv the rainbow items! The quality is always very good & the colors are vibrant... the price is usually just to cover shipping!

Thumbnail of user maureenn60
2 reviews
0 helpful votes
November 22nd, 2020

They sign you up for a membership without being upfront, this is a predatory practice and should be considered fraud.

Thumbnail of user billyw104
1 review
4 helpful votes
January 2nd, 2020

I made one purchase from this site and a few months later I had found out that they had been charging me 19.99 a month for some bogus membership fee. This company needs to be stopped.

Thumbnail of user connorg57
1 review
0 helpful votes
December 17th, 2020

Its a little small for adults. Looks good but bends my ears forward. Hoping it will stretch out as I wear it.

Thumbnail of user georginai4
1 review
0 helpful votes
March 21st, 2021

Even getting a new credit card won't stop them! I have told them to stop, notified my credit card company and they just keep claiming because "I purchased from the site I signed up for a membership." No. No. No.
I didn't even know there WAS a "membership" that went into effect when I bought from this site, if I did, I wouldn't have because Dollar Tree exists. And even if that WERE TRUE, I TRIED to "cancel" this bs "membership," I didn't sign up for, literal months ago and have frozen my credit card for months because of this. They also keep changing what this "membership" is for! Don't let them fool your companies, stay on them!
Every time I "unfroze" my account to pay my iMusic, they charged me MULTIPLE TIMES until I froze my card again! And we're talking, a mere 3 minute timespan.
Around Christmas, they charged my account for almost $250! Robbers! Scammers! Cowards! I've notified my credit card company of the situation AND notified the Attorney General. These shady business practices have to stop! They racked up over $1,000 on my card! DURING A PANDEMIC!
And for people saying their items are good- those are plants. Their items are pure crap! The mask is so boxy it doesn't fit a HUMAN face and so THICK that you can barely breathe in it and it CREASES HORRIBLY!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Different tastes. Different styles. But we're all Fans of Free.

How do I know I can trust these reviews about Fans of free?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
39 reviews
Have a question about Fans of free?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business