Fandango Questions & Answers

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Here’s what consumers have asked with answers from Fandango staff and previous consumers.

15 questions answered
13% answered in 1 day
Question:

I got the tickets for the wrong theater what can i do

Answer:

Shauna, try Ken's suggestion. After years as a loyal customer & "Fan" of Fandango, I had an issue that should have been easily resolved. When I finally spoke to a live CSR, the response & subsequent email were robotic & useless. I now buy gift cards from the theatres & save my $$ and time. Good luck to you, though!

By SJ P.
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Question:

I thought when you were a vip you received the convenience fee charged back? is that not true because i've received no credit back.

Answer:

You do Julie S., but if you purchase it within 2 hours of the movie you are out of luck and that's what I happened to do. I accidentally chose that same day rather than the next day (Saturday) and since I was within a 2 hour time frame they said too bad. Never will use them again that's for sure. It was an honest mistake and I explained that but the woman on the phone was very nasty.

By Diane R.
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Question:

I lost my fandango card. how can i get it replaced? i am a disabled vet and cannot drive... thank you for your help...

Answer:

I would try emailing them, unfortunately there is no one to call as far as I know. If that doesn't work why don't you try calling a theater near you that takes fandango, ask for a manager. Fandangos customer service is not good so I wish you luck. Thank you for your service, hope this helps Rose

By Rose L.
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Question:

Is fandango owned by the mob?

Answer:

I didn't wake up with a dead horse in my bed but all other evidence in dealing with Fandango indicate that they are mob-owned. Perhaps the mob has more morals. Maybe not mob-owned. What would be worse than the mob because that's likely who owns them. Difficult question to answer. Best not to do business with them anyway.

By Julia M.
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Question:

How will i know when i go to a theater if the seats i picked were already "reserved" by someone else? i don't want to go to the movies to find out someone else who comes in at the last minute is going to take the seats out from under me that i arrived a half hour early to choose.

Answer:

Its just like buying tickets at the window. You don't have a "specific" seat reserved. They have X amount of seats available. If you are looking for a certain seat, certain row just get there early

By Babette W.
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Question:

Answer:

Agree.

By Suzanne D.
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Question:

Hello i purchase 4 tickets last night for tonight to watch civil war. but when i look at the ticket today the info i notice that i purchase for last night. i some how just didn't realize the date was wrong, can i exchange them for tonight?

Answer:

Pinky P... judging by your rude response and the fact you think Fandango is so great... I'm wondering how long you've worked for them. Two hour window for a refund? WRONG! I contacted them withing moments of purchase... no refund, just rudeness.

By Ginger N.
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Question:

Answer:

If your card wasn't charged don't try it again. You got lucky they didn't take your money. Read the reviews.

By Julia M.
Question:

Bought ticket to warfare for sunday night but can't make it, can i use ticketing on another day?

Answer:

No you can't

By Pinky p.
Question:

I ordered tickets an hour ago and requested to have them sent to my phone. still haven't received them

Answer:

Did you know you Vann send this to your own phone rather than contacting customer care... if that is one of the redemption options then yes it's possible... n the option is seen on the confirmation page

By Pinky p.

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