• FabKids

FabKids

Overview

FabKids has a rating of 3.46 stars from 3,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 7th among Subscription Shopping sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 60.2%
Positive
307
Neutral
18
Negative
185
86
See all photos

What reviewers want you to know

Positive highlights

  • Did not know what to expect, as this was my first time, ordering from fab kids.
  • Great fit comfy kids love them, I will be ordering again.

Critical highlights

  • Customer service can't actually help you with your order, they can only advise you what to do.
  • Was not given a credit in return and was charged 3 times for return shipping, was only given $12.15 store credit.
How would you rate FabKids?
Top Positive Review

“Loveeeeeeee it”

Kayla W.
2/1/24

They are perfect my daughter absolutely loves them. There also good in wet weather and snowy weather as well. I highly recommend.

Top Critical Review

“Bad shipping”

Stephany G.
3/14/24

My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault

Reviews (3,137)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232) fab kids (143) kids love (77) store credit (26) credit card (36) vip membership (38) bank account (24) kids shoes (41)
Thumbnail of user eboniw11
1 review
1 helpful vote
September 8th, 2021
Verified purchase

I love shopping on FabKids website. The prices was super awesome and affordable. I only paid $21 for 5 t-shirts, 5 jeans, shoes, and 1 denim jacket that is that value of $330. My 7 year old son look cool and hip when he goes to school. I am a happy mom. The packaging was perfect and organized. The clothes were folded and clean. The shoes were clean and brand new. Thank you FabKids.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Eboni,

Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!

Best,
Nelle

Thumbnail of user kaylaw640
1 review
0 helpful votes
February 1st, 2024
Verified purchase

They are perfect my daughter absolutely loves them. There also good in wet weather and snowy weather as well. I highly recommend.

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Kayla,

We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user jessicap2225
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I've purchased a few times from this company for my granddaughter. She loves it all! Super cute selection of shoes and clothes for girls! And great prices!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Jessica,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user antoinetteh108
1 review
0 helpful votes
August 20th, 2023
Verified purchase

Love the convenience of online shopping.
Live hundreds of miles away from a mall, Walmart is where everyone shops, so I love getting my kids outfits & shoes no one else here has. Thank you

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Antoinette,

Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent sharing your experience!

Best,
Mary

Thumbnail of user erinc884
1 review
0 helpful votes
August 26th, 2023
Verified purchase

Ordered shoes and it took about 3 weeks for them to show up. Not actually a big deal to me but I was skeptical the whole time if I had been scammed. They finally got here and look good. Next we will see how long they hold up to my 6yo. Love the prices, just hope it's worth it!

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Erin,

Thank you for sharing your experience with the shipping time of the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user stephanyg23
1 review
0 helpful votes
March 14th, 2024
Verified purchase

My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Stephany,

Thank you for taking the time to leave a​ review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user daonab
1 review
0 helpful votes
August 31st, 2020
Verified purchase

I've enjoyed shopping with fab kids for clothing and more. My daughter is excited to she all the new items she gets. Such a great experience!

Thumbnail of user nellep
Nelle P. – FabKids Rep

Hello Da'Ona,

Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user breab4
2 reviews
0 helpful votes
August 3rd, 2021
Verified purchase

I had so much credit built up my last order of 2 pairs of shoes, a dress, 3 tops, 2 bottoms…. I paid $8! What's not to love about that?

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Brea,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you! Thank you for showing us some love! Have a great day!

Best,
Nelle

Thumbnail of user estellam39
1 review
0 helpful votes
August 25th, 2023
Verified purchase

The items i purchased were of good quality and better that their price. Fast shipping. Overall good transaction.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Estella,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user clairet196
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Clothes are not great quality, fit very inconsistent. You end up paying far more than what the clothes are really worth. They make cancelling difficult. I never write reviews, but feel obligated to advise against getting sucked in to this weird subscription model.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Claire,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user crystalh353
1 review
0 helpful votes
January 5th, 2021
Verified purchase

My daughter loves the boots I got her. They fit true to size and are so soft. Perfect for the cooler weather.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Crystal,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user alycem29
1 review
0 helpful votes
January 1st, 2024
Verified purchase

FabKids is a great site for kids clothes. You receive items quickly and my granddaughters love the clothes.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Alyce,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user phyliciak4
1 review
0 helpful votes
May 3rd, 2023
Verified purchase

Happy with my purchase and good quality. My daughter loved everything. Thanks fabkids for the free gift too!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Phylicia,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!

Best,
Lia

Thumbnail of user kimberlys2490
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Everything I purchased was a size or way more too big for my daughter. She'll grow into them vot had hoped she would fit in them when they were here. Went to exchange for smaller size and they were out of stock. Then my one time debit card that I used was charged 45.00+ dollars for the membership monthly fee when I've been using the same account for years and never had a problem until the payment came out of this one time only debit card account.

Thumbnail of user robinl419
1 review
0 helpful votes
February 11th, 2021
Verified purchase

I have had a wonderful experience shopping with fab kids. Sizes are true to size, quality is outstanding, shipping is right on cue and my grandkids love all the clothes and shoes they got for Christmas. I am very pleased with Fabkids and will continue to ordering from them.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Robin,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user jilisag
1 review
0 helpful votes
January 10th, 2023
Verified purchase

What kid doesn't love opening a gift on Christmas morning and have it be clothes?! Well one of mine doesn't, the other is ok with it. After the initial moaning and groaning that we got them clothes, they loved the styles! They thought they were all fun designs. Thanks for having great styles on sale!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Jilisa,

We're glad you enjoy our unique styles and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user amandab3185
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I was a VIP and was charged the membership fee because I forgot to cancel at the beginning of the month. I got charged the $50.00 and when I went to select my items, the cost was like 10 dollars a pair and I was only allowed 2 pair. I was basically ripped out of 30 bucks. Their shoes are really cute and I get that you need to cancel to avoid the membership fee, but to me it's not worth it. You are only allowed two VIP items.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Amanda,

We appreciate the feedback you shared regarding member credit usage. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user corbinm16
1 review
0 helpful votes
November 22nd, 2022
Verified purchase

I submit an exchange request for a size mixup. When I realized the replacement item wasn't the correct product I tried numerous times to contact through chat at phone with multiple disconnects or no response at all. I won't be ordering again after I use the money they refused to refund me.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Corbin,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user samaraj4
1 review
0 helpful votes
April 6th, 2021
Verified purchase

Great experience as always. Cute girls clothes arrived on time and my daughter loved all items, her favorite item is a flower spring dress that she always wants to wear.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Samara,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user tonih470
1 review
0 helpful votes
April 24th, 2023
Verified purchase

I'm surprised at how fast they came! And my grandson loves the lights! His other shoes have only 2 lights on each shoe and these are literally all the way around. I won't lose him on a dark night that's for sure lol the quality is fantastic as well.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Toni,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user chimerec
1 review
0 helpful votes
February 8th, 2021
Verified purchase

I love everything about this site I let my daughter pick what she wants price's are reasonably

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Chimere,

Thank you for such a wonderful review and loyalty! Expect to see more variety of styles on the website soon!

Best,
Nelle

Thumbnail of user kiml1376
1 review
0 helpful votes
March 4th, 2024
Verified purchase

This was my first time ordering from FABKIDS and I am impressed with the quality. My granddaughter is 4.5yrs old and she loves shoes. There were so many cute options to choose from, I ordered several pair. I gave her a new pair one at a time about a week apart…and she was so excited every single time. Very happy with our purchases.

Value
Shipping
Returns
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Kim,

We are glad that you are satisfied with the quality products you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user oliviae67
1 review
0 helpful votes
June 11th, 2021
Verified purchase

My daughter always feels so cute and stylish in her clothes, shoes and accessories! Having these things paired together and sold as outfits makes it super convenient and takes all the brainwork out of trying to match everything myself. None of her friends have the same stuff so she feels one of a kind :) The only downside is she is starting to out grow your stuff! Too bad there isn't a FabTeens line!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Olivia,

Wow! Thank you for sharing your great feedback! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Nelle

Thumbnail of user inikig
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

True to size, arrived just on time. Easy, reasonable and just plain out beautiful. My daughter loved them

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Iniki,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user jeanp827
1 review
0 helpful votes
August 1st, 2023
Verified purchase

I spoil my grandkids by buying new clothes and shoes for them quite often through Fab Kids. My last purchase were sandals for them to wear "with style, in high fashion " to complete any outfit they may wear. They usually get second hand clothes from thrift shops due to income difficulties. Fab Kids pricing and quality and fit are the most perfect deal to spoil them all! It's not a hard decision to buy for all three of them as the bill is very reasonable! And, I always get fashion posed pictures of them when they arrive. The smiles are huge! Thank you Fab Kids!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Jean,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically responds within 2 days

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3.5
3,137 reviews
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