• EZPOPSY

EZPOPSY

Overview

EZPOPSY has a rating of 2.18 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EZPOPSY most frequently mention poor quality, return policy, and full refund problems. EZPOPSY ranks 2277th among Women's Clothing sites.

  • Service
    84
  • Value
    82
  • Shipping
    82
  • Returns
    75
  • Quality
    81

This company responds to reviews on average within 29 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
9
18
See all photos

What reviewers want you to know

Positive highlights

  • The quality of wears delivered was incredible, reasonable pricing plus excellent customer service.

Critical highlights

  • I was warned that returning the items was expensive and no return address was provided.
How would you rate EZPOPSY?
Top Positive Review

“Be exceptional!”

Kimiya H.
7/31/22

Here you can find special dresses to suit your unique taste. Beautiful models, high quality and good cut and stitch.

Top Critical Review

“WHAT RETURN POLICY?”

VICKY D.
2/9/24

I returned a dress to their China returns address because the dress was an XL and fit more like a size 6. I'm probably a size 8/10 in reality. The dress was $85 and I paid $28.85 to ship it back on July 19/2023. The dress just came back to me a few days ago (Feb 2024) after 6 months on being held up in customs. It was refused by the company. I've messaged them twice with no response back. Such a scam site!

Reviews (482)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (96) return address (10)
Thumbnail of user vickyd160
1 review
0 helpful votes
February 9th, 2024

I returned a dress to their China returns address because the dress was an XL and fit more like a size 6. I'm probably a size 8/10 in reality. The dress was $85 and I paid $28.85 to ship it back on July 19/2023. The dress just came back to me a few days ago (Feb 2024) after 6 months on being held up in customs. It was refused by the company. I've messaged them twice with no response back. Such a scam site!

Products used:
Didn't use anything. Dress was too small.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laritzas1
1 review
7 helpful votes
March 5th, 2024
• Updated review

I bought two dresses in December 24/ 2021 and still waiting at least for and answer. I just came here because o got an email from them offering stuff when I can't believe I don't have even and answer about the two dresses, not dresses, not money back even and excuses. This company is the worst ever!

Products used:
I bought two dresses that never arrived

No clothes, no refund and no communication. Buyer Beware.
December 24th, 2021
Verified purchase
• Previous review

Ordered two dresses on Nov. 17 and quickly realized I had to cancel one. They communicated they would do that but no shipping update or any other communication. Wrote the site and accounting, nothing.
It is December 24th and still nothing from them.
Unsafe place to shop unfortunately.
Laritza, Toronto

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimiyah
1 review
0 helpful votes
July 31st, 2022

Here you can find special dresses to suit your unique taste. Beautiful models, high quality and good cut and stitch.

Thumbnail of user yelenak45
2 reviews
0 helpful votes
February 10th, 2024

Ordered 2 dresses for a February 25th, 2024 event. Didn't get the confirmation or the tracking info. I tried calling the contact # provided on the website but no1 ever picked up. Finally decided to email them and got a response in 2 days which said that their factory is on the break for 2.5 weeks and that there will be delays! REALLY? Why didn't you say this on your website! I explained my issue to the rep only to get another inadequate response which basically said they don't Guarantee anything. REALLY? Please do yourself a favor and DO NOT ORDER FROM THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi Yelena K,
Sorry for the late reply due to the holidays.
We will send the parcel to you once we get back to work. But we cannot guarantee that you will receive it before February 25th, 2024
Please give us some more time.
If you need we could cancel the order for you.
Sorry again for any inconvenience.

Thumbnail of user taylorl368
1 review
0 helpful votes
March 18th, 2024

I wished I read some of the reviews before buying. I purchased 3 dresses, none of them fit. I am 5' 1" 155lbs, wear size 8/10,M/L USA sizing, ordered XL on all of them. It is 3-4 size difference in up and all the cut is not fitted. Colors are not same as pictured and cut isn't as well. SCAM! DO NOT BUY!

Tip for consumers:
Poor quality

Products used:
None cause all don’t fit 3 size too small and XL is their largest

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginessamoncayo
1 review
1 helpful vote
December 9th, 2023

Cobre un vestido size S. Me quedó muy apretado les mandé varios email a 2 días de haber recibido el vestido explicándole que necesitaba un size más grande o la devolución del dinero y nunca respondieron.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi GINESSA M,
We are sorry that our item does not fit you well.
May you tell us your order number?
We will check for you.

Hola GINESSA M,
Lamentamos que nuestro artículo no le quede bien.
¿Puede decirnos su número de pedido?
Lo comprobaremos por usted.

Thumbnail of user margaretannl
1 review
0 helpful votes
January 18th, 2023

Beautiful dress, however, the seams were all wrongly placed and the side, where the zip was placed, was all ruched up. Also the cross over at the bust was at an angle and not sewn straight. If this dress had been sewn properly, i would have definitely given 5*. I've worn it to work and received compliments but the faults are too much to wear for a special occasion. Size XL and I'm usually a 12 NZ.

Tip for consumers:
Order a lot larger than your true size. Also expect sewing faults.

Products used:
Long dress

Service
Value
Shipping
Quality
Thumbnail of user melissacamacho2021
1 review
3 helpful votes
May 30th, 2023

If it's a scam or y'all have been scammed I heard it's not legit you guys can report it on this website ReportFraud.ftc.gov

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

We are a legit website.
May you tell us your order number?
We hope we could solve your problem.

Thumbnail of user macleodpages
1 review
4 helpful votes
November 15th, 2023

First of all, some of the clothes are nice quality and others are not. You can't know until they are in your hands. On their website, it says 100% refund returns. This is absolutely necessary since some of the clothes are nice and others not. Also, the sizing is very strange and different for each dress. This was my first time trying to return. They said I could pay for the shipping to send them back and then they would only give me a 15% refund. I wrote back and copy and pasted their return policy of 100% refund returns from their website. They ignored my message and ghosted me. I'll never buy from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi M. M.,
We are sorry to hear that.
There must be some mistakes.
We accept the return.
As we told you before, we could give you a refund after we receive your return parcel and if you consider keeping this order, we could give you a 15% refund as compensation, it's up to you.
May you tell us your order number?
I will help you to solve this problem.
Looking forward to your reply.

Thumbnail of user howendyj
1 review
15 helpful votes
December 13th, 2019

I really love shopping at Ezpopsy! If you are looking for something unique, this is the place to go. This is the only place where you will find fashion forward and exquisite pieces that you will not see anywhere else. All of their clothing and jewelry are from independent designers. I bought a lot of my clothes at Ezpopsy festivals, special events and regular wear. The selection is very classy and unique. Their shipping and customer services is very great. Outstanding experience with Ezpopsy.

Thumbnail of user albab26
1 review
3 helpful votes
October 26th, 2023

I have ordered 2 pair of shoes for an amount of 250$ and have received no email of confirmation nor a shipping information! I tried to log in into my account and the website doesn't let me! I have requested to reset my password - still nothing! This is such a horrible experience and definitely a scam! No other websites operate like this! I have tried to reach out many times to the email address on the website and nobody has ever responded! Extremely disappointed and yes, I should have done my research before falling for this rookie ecommerce trap! If you're a potential customer - DON'T BUY! If anybody from EZPOPSY looks at this - please get back to me IMMEDIATELY. Order number: **************

Service
Value
Shipping
Returns
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi Alba B.,
We are sorry to hear that.
We are a legit website.
In general, the order confirmation and tracking details were sent to you automatically, please check your mail folder, maybe it has been classified as spam
By the way, the address of customer service at service@ezpopsy.com.
Please make sure you sent the message to the correct email address.
Could you please tell us your order number?
We will check it for you.

Thumbnail of user mariag1077
1 review
33 helpful votes
October 6th, 2020

I ordered an item from Ezpopsy, it was suppose to be a dress, but what I got from then you can hardly call a dress! Fist of all, its barely covers my bum, the quality is poor, the print on the material is totally different from the picture, A total waist of money. When I contacted them, they offered me 45% as a refund! Explaining that they are too poor and can't afford to send me a full refund!

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

DearMaria Golubina,

The order you mentioned was placed 4 years ago.
Since it's been a long time, we don't have detailed record of it now.
But we should have responded to you and assist at that time.

EZpopsy Team

Thumbnail of user lifengd
1 review
8 helpful votes
February 20th, 2022

I got my order with rusted button and badly made knit dress (as pic 1) which was not as they described on their website. Their return policy is very tricky(as pic 2). I shipped it back for return as they required anyway for $27.75 out of my pocket (as pic 3 & 4) on Dec 20th, 2021. It's been 2 months, but they haven't issued refund yet.

Tip for consumers:
The return is costly. I haven’t received the refund yet after return for 2 months.

Products used:
Knit dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyr986
1 review
1 helpful vote
May 10th, 2023

I recently ordered a dress from this company and received it, only to find that it is way too small. The package did not include a shipping label and offered nothing that would assist anyone with returning it (1st red flag) then when I went on the site for return instruction, they asked for an order number which I do not have, since there was no shipping label included. I called the number on the site and have not gotten an answer, so I emailed the company and have not received any response. I order frequently and I value good customer service but have not gotten any type of CUSTOMER SERVICE from this company. Please send me return instructions so that my money can be refunded. And just do a better job of giving people what they paid for!

Tip for consumers:
This is my first time ordering from this company and will probably be my last because I prefer dealing with companies that have an easy return/replace policy. And this is not one of them and I read the reviews after the order was made; MY MISTAKE!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Sorry for any inconvenience.
Is this question been solved by our customer service?
Looking forwarded your reply.

Thumbnail of user laurelh133
1 review
2 helpful votes
September 30th, 2023

I
REALLY wish I'd checked reviews before purchasing. I now know NOT to buy anything from Ezpopsy again. I sized up in the $80 dress I bought. Still too small. BUT EVEN WORSE, the fabric of the dress is so transparent that you couldn't wear the dress in public even if it fit! I contacted Customer Service and they told me that the item isn't eligible for return. I NEVER saw that in the fine print about their "excellent customer service" when ordering. I have emailed Customer Service 3 more times and gotten no response. DO NOT BUY FROM EXPOPSY! (order #*******720)

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi Laurel H.,
We are sorry that our item does not fit you well.
Has this question been solved by our customer service?
If this problem has not been resolved, could you please tell me your order number?
I will check for you.

Thumbnail of user beee10
1 review
32 helpful votes
January 8th, 2020

Ordered a dress and like so many others have said, the fit is bad and the dress is NOT as described. The site calls it embroidered -- instead it's covered in brassy sequins. The waist is 6 inches too high and, unlike the picture, the whole thing fits like sack. We are in Canada but EZpopsy shipped the dress to the U.S. and then from there the courier shipped to Canada and charged an additional $25 bucks! From the other reviews, it sounds like I won't have a hope in hell of getting our money back.

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Dear Billie,

We've sent parcel to the given address.
Sorry that we can't change DHL's schedule.
The items we sent should be same as the picture.
We've replied to your email.
Kindly check & reply.
We'll do our best to help you.

EZpopsy Customer service

Thumbnail of user saundraj13
1 review
5 helpful votes
October 14th, 2022

Dresses don't fit average American women, quality of the dresses are great but I went from medium to extra large and they still didn't fit. Return from my state over $57. They let it sit in customs and take the cost from what they owe you they don't count weekends or holidays to answer you, and stall enough for your bank 60 days to fight for you expires. All the while lying by email and tex and deducting hidden. Fees from your refund which you still Never get its been 6 months and still no refund over almost $300 and still I have nothinI have filed a fraud report with the FCU. They offer you to keep it and try to sell it anything not to return your money.If the USA is in debt to China like they say then maybe this is there way of allowing them to scam and defraud Americans. Sad a d very unfair

T

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hello Saundra J.
I am sorry to hear that.
Could you please kindly inform us of your order number?
So we could check your order details and try our best to provide a better solution for you.
Waiting for your reply.
Thank you.

Thumbnail of user juliamsm01
1 review
2 helpful votes
March 27th, 2023

They don't show the face of the model because they use the pics from the brand website, it is a scam

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Dear Julia S.,
We are not a scam. We do have many customers from all over the world.
The items will be sent out from our factory directly.
Thank you.
EZPOPSY Team

Thumbnail of user arahr
1 review
2 helpful votes
August 18th, 2023

I received my shoes on time however the quality is REALLY poor for a 117$. Something you can find in SHEIN for 25$ worth. This is a ripoff. The shoes are so low quality it is a waste of your hard earned money.

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi Arah R.,
We are sorry that our item does not get your satisfaction.
Has this question been solved by our customer service?
If this problem has not been resolved, could you please tell me your order number?
I will check for you.

Thumbnail of user meilingl2
2 reviews
14 helpful votes
June 2nd, 2020

I recently ordered 4 items from Ezpopsy for the very first time - 3 tops and a pair of shoes. After 2 weeks of placing order, I got an email that the pair of shoe is sold out and I have to order a replacement. Naturally I wasn't happy but I did find a pair that I like enough as a replacement which is slightly cheaper. The customer service refunded me the difference but 3 dollars short of the value. I thought that was not very honest so I cancelled the replacement and wanted a full refund which they did process in 3 days. I feel sorry for their decision to shortchange me US$3 that they lost my replacement worth US$96. Another unpleasant experience is the long delivery. I live in Taiwan which is so close to China, I only received the tops 19 days after I placed my order.

But in all fairness, the tops are as pictured and the fit is good. So all in all, my first experience is both bad and good but I am still not sure I would shop at Ezpopsy again.

Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Dear Mei-ling,

Thanks for your review.
We notice you've applied an coupon on the order.
In this case, we could offer same value coupon for the price difference.
But, we can only refund the actual amount you paid (coupon value deducted).
Hope for your understanding.

We're sorry the delivery takes longer time than expected.
The post office's flight schedule and customs process will cause time difference.
We appreciate your suggestion and will do our best to improve.

Have a nice day.

Sincerely,
Angelina|Customer Service

Thumbnail of user kl532
1 review
8 helpful votes
July 16th, 2022

Ordered 2 dresses worth of almost $200, was so disapointed in the quality so decided to send it back. 4 months had passed already and until now saying they have not recieved any. Poor service.

Tip for consumers:
Nevet order in this site!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Hi Dear K L.
Thanks for your leave a review on our site.
We do apologize for any inconvenience caused to you.
Could you please kindly inform us your order number please?
We could help you check the latest status for the parcel you mentioned.
Waiting for your reply.
Thank you.

Thumbnail of user angelas362
1 review
6 helpful votes
August 18th, 2018
• Updated review

Customer Service was responsive, polite and explained the issue. I received the dress, it is so beautiful however I will need to size up. I just sent the request for an exchange authorization, lets see how it goes!

Charged for a cancelled order
August 18th, 2018
• Previous review

I ordered and paid for 1 dress (have not rec'd yet). However, received an alert that I was charged a 2nd time for a cancelled order. I tried to call and couldn't get through. Sent an email haven't receive a response. Resolution is needed asap! I really love their cloths and pray that we are able to resolve this issue.

Service
Thumbnail of user heatherc843
1 review
6 helpful votes
September 27th, 2021
Verified purchase

I ordered shoes in August. Nothing has arrived - I have written twice to the Ezpopsy feedback and no reply. I also tried to buy the same shoes on a different day but didn't complete the order and I get regular annoying emails reminding me to complete the order. But for the order I placed and paid for I get zero emails or shipping information. Nothing: Ezpopsy - please email me about my order that I paid for in August

Thumbnail of user donnae1057
1 review
4 helpful votes
March 14th, 2023
Verified purchase

Scam! Scam! Scam! If you want to save yourself from trouble and headache, I would highly recommend NOT TO BUY ANYTHING FROM THIS WEBSITE. I ordered a couple of items worth almost $200. The things were small, and the fabric was not of good quality. But the worst was the customer service for returning the items. Someone offered the site a 20% discount and kept the things. I responded I was unable to keep the items as they were small and only wanted a refund. She also mentioned in her email that the return could be costly and learn longer to which I responded, I'm unable to keep them as they were small things to me, and only requested a refund. However, I never got back a response despite a follow-up. Their returns are not something that you can click and print the return level. You have to email them to give you return instructions. Now, I'm stuck with the items that I won't be able to use and my money went down the drain. And I know they have a 30-day return policy. But how would I be able to send back the items and they would be able to receive them on time when to never heard anything from them after my request for a return? Please save yourself from wasting your money on buying stuff that offers no guarantee just in case you're not satisfied with the items. I would give a negative 0 if there's any option for that.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezpopsyo
Ezpopsy O. – EZPOPSY Rep

Dear Donna,
Thanks for leaving a review for our website.
We do apologize for all the inconvenience caused to you.
Could you please kindly inform us of your order number so that we could check the matter for you?
We do accept return and exchange if you do not want to keep the items.
And it won't take that much to return items by postal service.
Please kindly tell us your order number so that we could help you solve your problem asap.
Waiting for your reply.
Ezpopsy Team

Thumbnail of user thia1
1 review
0 helpful votes
February 25th, 2023

Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben

Service
Value
Shipping
Returns
Quality

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From the business

Ezpopsy is a leading fashion online store featured by fashion designers. We sell cutting-edge fashion and offer a wide variety of fashion-related content. Our objective is to be the largest online wardrobe company around the world.We are committed to providing customers with original, high qualitied, and exclusive fashionable clothing.

Perhaps you're bored of hanging out and totally want to avoid embarrassment among others who happen to dress in the same style and color. Or if you’re on your way to look for something new, then you’re at the right place. We Ezpopsy provide the latest (almost daily) clothing in women’s fashion from the high-streets of London, Paris, Tokyo, Shanghai &New York at a favorable price.We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive fashion styles on Ezpopsy. We believe fashion should be both personal and diversified.We have dedicated ourselves to enabling talented fashion designers to build their own brands so that to offer high quality and fashionable style to everyone.

Consumer’s benefits are always the top priority of the starting points of our jobs. This is why we restlessly center on perfecting shopping atmosphere and user experience for our customers. Have more fun and experience different shopping way.

Company Representative

Thumbnail of user ezpopsyo
Ezpopsy O.
fashion online store featured by fashion designers
Typically responds within 29 days

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482 reviews
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