Review of Eyebuydirect: Been using this site for the last 4 to 5 years
Thumbnail of user emiliov57
1 review
0 helpful votes
July 28th, 2023
Verified site experience

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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.61 stars from 9,359 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and good quality. Eyebuydirect ranks 2nd among Sunglasses sites.

  • Service
    1296
  • Value
    5226
  • Shipping
    5227
  • Returns
    122
  • Quality
    5334

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 90%
Positive
423
Neutral
19
Negative
28

Instant Feedback

233,796 reviews

246
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What reviewers want you to know

Positive highlights

  • It's truly amazing when you get the kind of value that this company gives you AND great customer service!
  • I have ordered multiple pairs of prescription glasses and sunglasses and have been very pleased with my purchases.

Critical highlights

  • I couldnt enter a credit card so I had to choose another pay method.
  • I was supposed to get a 15% discount on my first order but THERE WAS NO PLACE TO PUT THE DISCOUNT CODE.
How would you rate Eyebuydirect?
Top Positive Review

“Eyebuydirect.com - excellent vs.GlassesUSA's awful service”

Steven L.
1/1/24

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Top Critical Review

“I had two pair of glasses saved in my cart for this...”

Tamara I.
4/12/24

I had two pair of glasses saved in my cart for this sale. I log in today only to find the frames are out of stock. That is what your system said anyway. However, if I ordered it again today without progressive lenses, it is available. It's not like I can change my prescription. The weird thing is, I just bought this exact item in my cart 3/19/24. Today I have to pick something I didn't necessarily want but needed sunglasses. Baloney if you ask me.

Reviews (9,359)

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Timeframe

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Reviews that mention popular keywords

customer service (3601) prescription glasses (659) prescription sunglasses (366) quality glasses (725) credit card (484) discount code (603)
Thumbnail of user stevenl2043
3 reviews
0 helpful votes
January 1st, 2024

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Products used:
Glasses returned. Have not yet found a replacement

Thumbnail of user ashleyb671
1 review
4 helpful votes
April 5th, 2020
Verified purchase

The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.

Reason I chose this business:

Loved the glasses and the price was right.

Reason I chose this product:

Because they’re trendy and affordable.

Service
Value
Shipping
Quality
Thumbnail of user peggyh615
1 review
0 helpful votes
August 9th, 2022
Verified purchase

In general, I'm happy with EyeBuyDirect, but I often find that they either don't have the style I want (round light tortoise shell) or if they do, they don't have my size (medium). The St. Michele (my fourth pair) is OK, but I'm ready for a change. I must be hopelessly out-of-date since I'm not ready for the brightly colored glasses yet. I would still recommend that a friend try EBD just in case they have what she wants.

Reason I chose this business:

Convenience, price, reliability.

Value
Shipping
Quality
Thumbnail of user tracyv240
1 review
0 helpful votes
April 5th, 2024
Verified site experience

I've very much enjoyed the glasses I bought from eyebuydirect. It's easy to select the frames that will look good on me using the "try on" feature. It's easy to load my prescription, and there are some great options at a lower cost than many other places.

Reason I chose this business:

My previous order from EyeBuyDirect came very quickly, and the glasses were well made. The overall experience was even better than trying glasses on in the store, because I could try more options and colors very easily. The prices are also great, with some good recommendations sent to me, as well as good promotions available to lower the cost of the overall purchase.

Thumbnail of user melindae80
2 reviews
0 helpful votes
November 30th, 2023

Shout out to Eyebuydirect! I purchased a pair of glasses at the end of October. I loved everything about them - style, quality, prescription, price. A few days ago, I tripped and face-planted on a stone step. In addition to breaking my nose, I broke my glasses. I contacted Eyebuydirect, explained what happened, and wanted to see if I might get a discount or something on a replacement pair. Instead of a discount, they are sending me a replacement pair FOR FREE (minus shipping). If that's not the best customer service, I don't know what is. Their kindness has made this awful situation a bit more bearable.

Service
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Thumbnail of user tlgriffis2012
1 review
1 helpful vote
December 19th, 2023

Terrible eye glass distributor, took them a month to send me my prescription glasses, there website will give you a false date of delivery, you will have to call them 5 times before they tell you, the glasses you were told would only take 2-days, is now going to take 2-3 weeks before they are even mailed to you. This is a terrible company. Just go through your local optometrist for your prescription glasses. This website is a scam.

Thumbnail of user noelleb33
2 reviews
1 helpful vote
December 17th, 2020
Verified purchase

I'm used to going and trying on numerous frames. Getting to see them on, feel their weight, durability, etc. this was a leap of faith. I bought 2 pair of glasses, one pair I really like and one pair For back up. I miss having someone helping with the fit but I've been at this for years so I made it work. Overall, I'm very happy with my purchase.

Reason I chose this business:

Referral from a friend.

Reason I chose this product:

Covid. When I buy glasses in-store because of my prescription I pay a premium. I didn’t want to pay too dollar for glasses that I had to try on with a mask.

Value
Shipping
Quality
Thumbnail of user laurenj486
1 review
0 helpful votes
May 14th, 2023
Verified purchase

I have progressive and prism prescription which makes it hard, and expensive, to find quality glasses. I purchased my first pair from EyeBuyDirect and immediately saw their quality. Besides being super stylish, they were my exact prescription. Just be careful when sifting through frames because not all frames support all prescriptions types. I had my mind set on a few frames, only to find out my prescription didn't work in them. Tip: try searching by your prescription using the menu tab.

I explained that the site should state more clearly, when searching for prism, that not all frames can also support sunglasses along with prism and progressives. They were not very helpful. I had to figure out how to navigate the site myself. Luckily I work in tech, but considering how frustrated I was, I was shocked at the lack of support I got. I had spent probably 3 hours narrowing down my purchase only to find out it wouldn’t support my prescription.

Reason I chose this business:

Prism prescriptions

Service
Value
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Quality
Thumbnail of user crystalk189
1 review
0 helpful votes
December 15th, 2020
Verified purchase

There are so many styles to choose from at Eye Buy Direct! I was able to buy during a fantastic sale and bought 2 pairs of glasses for less than I paid for just the lenses at my optometrist office! I received the glasses in about 1 1/2 weeks and the quality is just as good as the more expensive ones from my optometrist.
I did get the blue light blocking on one pair and I'm not too crazy about the pink tint that people can see in my glasses, but other than that I love both pairs!

Reason I chose this business:

Large selection and good prices

Reason I chose this product:

I wanted something stylish and different

Value
Shipping
Quality
Thumbnail of user torit27
1 review
8 helpful votes
June 25th, 2020
Verified purchase

The quality of glasses is great (when done right), but the emailing sector of customer service was practically a nightmare. I was handed over to maybe 5-10 different representatives just to replace a defective frame (scratches all over the lenses), and all could not answer my questions or solve the problem. However, Shanna from Live Chat resolved the issue in less than 20 minutes. The reps in charge of emailing kept sending copy/pasted responses and didn't understand me no matter how much I explained the situation.

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Thumbnail of user isabelj25
1 review
0 helpful votes
October 19th, 2020

The glasses look great and feel great. The try-on feature was pretty accurate, and the glasses look even better in person. There was a decent selection of the kind I wanted, and the prices are such a steal. The only thing was slow shipping, got my glasses a little bit after the 14 days as promised, and I never got an email that they shipped. Even though they assured me they were "in the last stage of quality check" for about a week, customer service was friendly and prompt at responding to emails.

Thumbnail of user madelineg56
1 review
0 helpful votes
January 3rd, 2021
Verified purchase

I got the Notting hill frames because they were so popular on Instagram and looked good with a variety of face shapes and sizes, so I felt confident they would look good on me, even without being able to try them on first. I just judged my size by comparing various Instagram models. They look great, and I'm so happy! They're better quality and less expensive than Warby Parker.

Reason I chose this business:

I chose eyebuydirect because I was frustrated with Warby Parker frames never looking good on me. I constantly ordered boxes of their frames to try on at home and never thought any of them were exactly what I wanted. Eyebuydirect helped me be less indecisive (bc you kind of just have to take a risk on something you’ve never tried on and stick with it) and was cheaper!

Reason I chose this product:

Instagram influencers who modeled the notting hill glasses increased my confidence that the glasses would look good on me

Value
Shipping
Quality
Thumbnail of user aidand47
1 review
0 helpful votes
December 2nd, 2022
Verified purchase

I am currently going through the process of receiving disability at the time of typing this and as such I am very short on funds and on food stamps, so when I found out about Eyebuydirect from my local Medicaid approved eye Dr. I was pretty excited to say the least that I could save hundreds on glasses! At first I was honestly really skeptical about the whole thing but sure enough I did end up saving hundreds and will probably never buy from anywhere else again, thanks so much Eyebuydirect!

Reason I chose this business:

I am currently going through the process of receiving disability at the time of typing this and as such I am very short on funds so when I found out about Eyebuydirect from my local Medicaid approved Eye Dr. I was pretty excited to say the least that I could save hundreds on glasses! At first I was honestly really skeptical about the whole thing but sure enough I did end up saving hundreds and will probably never buy from anywhere else again, thanks so much Eyebuydirect!

Value
Shipping
Quality
Thumbnail of user sabaz1
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Just got my new sun glasses, I have been wearing glasses for about 15 years now. I have never purchased prescribed sunglasses since they were too expensive and I knew I would have lost them anyway. My prescription number is pretty high (average of -6 on each eye) so I expected the glasses to either be uncomfortable or super thick. They are neither of those things and with shipping and everything I paid about $88!

Reason I chose this business:

My friend who wears glasses got prescribed sunglasses and recommended

Value
Shipping
Quality
Thumbnail of user mozellej2
1 review
0 helpful votes
September 7th, 2022
Verified purchase

I was worried for multiple reasons buying glasses online for the first time; cheap feeling frames, crooked fit, wrong prescription - but I have bought three pairs so far and have never looked back. I sound like a walking infomercial recommending EyeBuyDirect to anyone in my personal circle. I just could not be happier with this new way of buying glasses.

Service
Value
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Thumbnail of user margitpetrova272
1 review
0 helpful votes
December 21st, 2023

Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs

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Thumbnail of user adrianam235
1 review
0 helpful votes
October 19th, 2022
Verified purchase

Really good quality. Would highly recommend to friends and colleagues. Sure had various styles to choose from at affordable prices.

Value
Shipping
Quality
Thumbnail of user jonl449
1 review
0 helpful votes
November 17th, 2022
Verified purchase
• Updated review

Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time. The glasses I got were very inexpensive and for some reason EBD gave me a second gratis. So thank You. The bifocal glasses look nice and work well. They are snug but may be a bit too snug. I'll keep them but will need to see what I did to make them took snug

Well some how I must have given them my old address which about 100 miles from where I live now. So when I found out about where the glasses were delivered I sent off a short not, I got a response and they sent me another pair. And just be be nice they sent me a second pair

Reason I chose this business:

Got the URL from brother in law

Service
Value
Quality
Was harder than I expected but EBD had everything covered
October 27th, 2022
Verified site experience
• Previous review

Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time

Reason I chose this business:

Got the URL from brother in law

Thumbnail of user jenw95
1 review
0 helpful votes
April 5th, 2020
Verified purchase

After my newborn essentially destroyed my $150 pair of Target glasses, and scratched the life out of their anti scratch lenses I decided I needed to find an alternate, cost effective, solution. I had a lot of friends recommend me to EyeBuyDirect and when the 2 for 1 sale happened, I couldn't say no. I definitely plan to buy perscription sunglasses and another pair of frames.

Value
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Quality
Thumbnail of user christym198
2 reviews
0 helpful votes
December 16th, 2020
Verified purchase
• Updated review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.
I ordered 2 pair of glasses. One pair fit perfect and I could see out of them perfectly. There were some issues with the second pair but Customer Service has been wonderful to correct the problems.

Reason I chose this business:

Recommended by friends.

Reason I chose this product:

They were stylish and priced nicely!

Service
Value
Shipping
Quality
It was very easy
November 21st, 2020
Verified site experience
• Previous review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.

Reason I chose this business:

Recommended by friends.

Thumbnail of user michelled553
1 review
0 helpful votes
April 5th, 2020
Verified purchase

I ordered the glasses and it took over a week for it to ship. Then another couple of days to actually get to my house. I know it's not going to be like Amazon next day delivery, but why does it take a week or longer to put the order together? When the order arrived, one of the frames was very bent. I have submitted a return request, and still heard nothing back (2 days later).

Reason I chose this business:

Cheaper prices than an eyeglass store.

Service
Value
Shipping
Quality
Thumbnail of user maddym58
1 review
0 helpful votes
June 6th, 2023
Verified purchase

I will never buy my glasses any other way. Not only is it affordable, but the turn around time is quick. I've needed glasses pretty much my whole life and have always dreaded when the time came around to get new ones - not anymore. Now I am able to get more than one pair, and feel confident in my decisions. So grateful for EyeBuyDirect!

Reason I chose this business:

Pricing - deals you guys were running. Was able to use a promo deal - which I don't think I have ever been able to do buying glasses before.

Value
Shipping
Quality
Thumbnail of user nicolebembenek364
1 review
1 helpful vote
October 7th, 2023

I can't say enough about how pleasantly surprised I was by the quality of my frames & the price is beyond compare to other websites! I got three pairs of frames that I absolutely love, for the cost of 1 on another website & at a local store! I was told 7 to 14 days for shipping and received my glasses in 8 days!

Tip for consumers:
Everything was easy to use. I enjoyed the “try on” feature. The only thing I would have liked was to be able to screenshot the images so I could show friends & family for feedback. Regardless, they turned out better than expected!

Products used:
Proxima with Progressive Lenses
Poise with Progressive Lenses
Piano with Progressive Lenses

Value
Shipping
Quality
Thumbnail of user christinaa269
1 review
0 helpful votes
December 15th, 2020
Verified purchase

The customer service representative I interacted with was friendly, extremely helpful, and made my purchase very easy. I needed to update my order with a few changes after I placed it and they responded to my emailed request within 10 minutes. Overall, my experience was lovely and I'd recommend EyeBuyDirect to anyone who uses prescription glasses.

Reason I chose this business:

My previous pair of glasses broke (frame issue) and I needed to order a new pair immediately. Ordering online is way faster than making an appointment with my local optometrist (especially since my prescription is recent). The wide array of frame choices and the ease of use is why I choose this retailer over others.

Reason I chose this product:

My previous pair of glasses broke (frame issue) and I needed to order a new pair immediately.

Service
Value
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Quality
Thumbnail of user susang3365
1 review
0 helpful votes
March 26th, 2023
Verified purchase

High-quality prescription eyewear at affordable prices! I love the online app for "trying on". I've ordered several pairs of glasses through this app for myself and my husband, and we are very happy! Now I can have a "wardrobe" of fashionable eyewear. We ordered premium transition and progressive lenses- and they came out great! It eliminates the need for separate sunglasses or reading glasses, for most purposes.

I was considering returning the glasses i recently purchased, because I mistakenly purchased a full rim frame that looked like a semi-rim frame that I had originally wanted. But, in the end, I've decided to keep the frame and glasses I received, because they look good, and will probably be sturdier for me. I am considering getting another completely different look next time, probably sooner than later. The service is great because there is the option ot return the eyewear if you don't like it- and that gives me Peace of Mind!

Reason I chose this business:

For discount pricing and custom prescription glasses.

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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4.6
9,359 reviews
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